HRM: Problem Solving Techniques and Decision Making for Wesfarmers

This report delves into the critical aspects of HRM problem-solving and decision-making, focusing on the challenges faced by organizations like Wesfarmers. It begins by defining problem-solving and decision-making, highlighting their interconnectedness. The report then identifies key HRM issues such as recruitment, retention, productivity, and payroll, emphasizing the need for effective strategies. It explores various problem-solving techniques, including input, processing, output, and review phases, and discusses the importance of T&M for improving efficiency. The report also outlines a seven-step decision-making process, including identification of the decision, gathering information, identifying alternatives, evaluation, choice, implementation, and evaluation. It differentiates between classical and behavioral decision models and emphasizes the value of increased participation in decision-making. The conclusion stresses the importance of commitment from middle management for successful implementation of decisions. The report references key academic sources to support its analysis.

HRM PROBLEM SOLVING TECHNIQUES

Introduction
• Problem solving is the process, which comprehend and resolve the gap within the current
condition and the intended goal (Pettigrew 2014).
• Decision making is the process of selection that is used in choosing one or many
alternatives or solution, which is selected to reaching the target.
• The procedures in the problem solving and decision making are quite same. Sometimes the
terms are used interchangeably.

oblem or Issues related to HRM
As the Wesfarmers is one of the reputed companies in Australia, it needs to focus on the various
activities such as operations and projects. At the time of operating any task, the HR management
faces many challenges such as:
• Recruiting New staffs
• Retention
• Productivity
• Health and safety
• Workforce diversity
• Payroll
• Globalization

rating Techniques into the Problem-Solving Process
The techniques of problem solving are the most powerful techniques while combining the
process for activating the rational or logical and creative or intuitive portion of the brain
(Gershman, Markman and Otto 2014).
The following phase will provide the idea of the techniques, which is used at the particular
point in the process of solving the problem.
• Input Phase
• Processing Phase
• Output Phase
• Review Phase

roblem Solving Techniques
• The HRM should provide the employees right combination of the satisfaction without
compromising the interested of the process
• T&M can be used for identifying the efficiency and the capital investment for
improving the condition and the productivity.
• By using the integrated HRM software, the management team can analyze and store the
data of T&M collaboratively.
• For preventing and maintaining the payroll problems of the Wesfarmers, the
organization needs to investigate the potential of the dedicated payroll system.

cision Making Process related to HRM
Most of the decision making models includes seven steps, which is recommended to the
managers to follows while making decision.
• Identification of the decision
• Gather Relevant Information about the problem
• Identification of Alternatives to resolve the problem
(Bouyssou et al. 2013).
• Evaluation of Alternatives
• Choice of Alternatives
• Implementation of the decision
• Evaluation of the decision

Decision Making Model
• Classical Decision Model: This type of model shows to the managers like the acting
within the present world. The manager faces many difficulties like the clearly discussed
challenges or problems. The manager is able to identify all the possible solutions and
alternatives
• Behavioral Decision Model: Identifies the existence of the limits of the human
capabilities of information processing and the cognitive limitations.

reasing Participation in Decision Making
Managers make decision as the individual person. However, the makers are the part of the
group. The individual person makes the major numbers of decision entirely.
This decision making provides broader view of the problem analysis and the problem
definition.it provides many knowledge about the problems and the alternatives or solution of
the problems.

Conclusion
• The implementation of the corporate decision making is highly critical, as the best plans for
the management can go away if there does not have any commitment from the middle
management.
• Many organizations arrange off site meetings at any outdoor place, where the senior
management discusses the middle management about decisions that the management have
taken and they know the impacts on the organization.

References
Van Buren, H.J. and Greenwood, M., 2013. Ethics and HRM education. Journal of Academic
Ethics, 11(1), pp.1-15.
Bouyssou, D., Dubois, D., Prade, H. and Pirlot, M. eds., 2013. Decision making process:
Concepts and methods. John Wiley & Sons.
Gershman, S.J., Markman, A.B. and Otto, A.R., 2014. Retrospective revaluation in sequential
decision making: A tale of two systems. Journal of Experimental Psychology: General, 143(1),
p.182.
Pettigrew, A.M., 2014. The politics of organizational decision-making. Routledge.

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