Marks & Spencer HRM Project: Culture, Process, Structure, Strategies

This project delves into the human resource management (HRM) practices of Marks & Spencer, examining key aspects such as organizational culture, processes, structure, and strategies. The analysis explores both the domestic and global contexts of the company, highlighting how these elements are implemented and managed. The project investigates how Marks & Spencer cultivates a positive organizational culture, manages its processes within different departmental units, and utilizes both horizontal and vertical structures to foster flexibility and employee engagement. Furthermore, it assesses the strategies employed by the company to maintain a competitive edge in the market through effective market research and strategic implementation. The project concludes by emphasizing the vital role of HRM in enhancing business performance and ensuring continuity, particularly within the dynamic environments of global and domestic operations. This assignment is a valuable resource for students seeking to understand the practical application of HRM principles.

‘Project’

 Human resource management refers to the
practice of hiring, selecting, recruiting,
deploying as well as managing the staff
members of the business organization in an
effective and appropriate manner. HRM
often considered as normal human
resources management it requires skills and
high level of expertise so that applications
and concepts are understandable easily.
INTRODUCTION

 In organization, it is important for firm to establish
positive environment and culture so that employee are
able to perform in appropriate manner. Leaders and
managers of the entity are responsible for examining
the organizational culture. It context to Marks &
Spencer, HR manager of the company make ensures
that all employee become well aware about the
organization culture and adjust accordingly.
Culture

 Domestic- In relation with Marks & Spencer, domestic
culture of firm is customer driven and provide quality
of products as well as services.
 Global- Culture of Marks and Spencer at global level
is both profit earning through sales and customer
support.

 In every organization, process is different within the
system as a whole. In context to Marks & Spencer, in
every departmental unit they possess different process
and accordingly they carry out their functions as well
as operations.
Process

 Domestic- At this level, process of organization is
maintained and managed within the boundaries and
activities are divided to different segments of market
and task are assigned to employees.
 Global- At global level, delegation of authority and
grouping of activities are being focused because of
more demand and supply.

 Every firm follows different types of culture and this
helps them in identifying their organization level in
market. In context to Marks & Spencer they follow
both horizontal and vertical line of structure. It results
in flexibility of the firm towards employees and
management.
Structure

 Domestic- In domestic, structure of Marks and Spencer
is horizontal; personnel obey the rules and regulations
of superiors.
 Global- In global, structure of Marks & Spencer
is both horizontal as well as vertical; both superior as
well as staff members listen and respect each other
point of view and which results to rise in equality.

 Competition is rising at rapid level and to overcome
with rivals strategies and tactics are implemented so
that business is able to survive in market. In relation
with Marks & Spencer, with help of proper market
research they prepare and implement strategy in the
organization.
Strategies

HRM play vital role in enhancing and improving
progress as well as performance level of business.
Process, structure, culture and strategies are essential for
maintaining the continuity of business. At global and
domestic setting, firm operates in different way and
events occur accordingly.
CONCLUSION