HRM Report: Recruitment, Selection & Performance at Chocolate Co.

This assignment provides a comprehensive analysis of Human Resources Management (HRM) practices, focusing on the roles and responsibilities of the HR department at 'Say It With Chocolate.' It evaluates the purpose and scope of HRM, including recruitment and selection methods, and examines how these functions contribute to organizational growth. The report discusses the advantages and disadvantages of different selection methods and proposes potential improvements. Furthermore, it explores employee performance, development, and reward systems, along with factors influencing HR decision-making, such as employee engagement and employment relations, using Microsoft as an example. The document also includes a job specification and discusses suitable media for advertising job vacancies. This resource is ideal for students seeking to understand HRM principles and their practical application in real-world scenarios, with Desklib offering additional study tools and resources.

HUMAN RESOURCES MANAGEMENT
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Table of Contents
Introduction:....................................................................................................................................3
PART 1 –The Purpose and Scope of HRM and Recruitment and Selection...................................4
Task 1 – (LO1).................................................................................................................................4
Task 2 – Application (LO 4)............................................................................................................8
PART 2 - Employee performance, development and reward & Factors that influence HR
decision making.............................................................................................................................12
Task 3 (LO2)..................................................................................................................................12
Task 4 (LO3)..................................................................................................................................15
Conclusion:....................................................................................................................................19
Reference list:................................................................................................................................20
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Introduction:
The human resource department of an organisation is a significant part, which is necessary in
order to measure the business process. The roles and responsibilities of the HR department has
been analysed. In this assignment, the roles and responsibilities of the HR department of Say it
with chocolate has been evaluated and determined. Along with this, the concept of employment
relations and employee engagement with respect to Microsoft has been discussed.
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PART 1 –The Purpose and Scope of HRM and Recruitment and Selection
Task 1 – (LO1)
Introduction:
In this section of the assignment, the functions, duties, roles and responsibilities of the Human
Resource department of Say it with Chocolate has been analysed and discussed. The specific
functions of the HR department of the organisation along with the roles of the HR manager have
also been analysed. Along with this, the selection methods that the organisation uses for
recruiting candidates have also been discussed.
a) The purpose of the HR function and its importance to the organization, given its current
problems and plans for further growth
The Human Resource department of Say it with chocolate has a wide range of roles and
responsibilities. The functions of the HR department are primarily concerned with the welfare
and wellbeing of the employees (Armstrong and Taylor 2014).
The functions and duties of the human resource department of Say it with chocolate are as
follows:
 The first and the most important role of the human resource department is hiring and
recruitment of new candidates. All the duties and steps concerned with the selection
procedure is addressed and conducted by the human resource team of Say it with
chocolate.
 The human resource team also addresses all the issues and problems of the employees
and staffs. For example, if there is an issue where there is an ambience of bewilderment
and disagreement among the employees and staff or if a specific employee is having a
query, then it is the duty of the human resource team to address the issues and provide
potential and feasible solution to the concern.
 All the needs and requirements of the employees and staffs are also looked over by the hr
team. The parameters regarding the leaves, health and insurance benefits and other plans.
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As the employment turnover of the country is huge, it is necessary for the human
resource team to focus on the needs of the employees in order to keep them satisfied
(Bratton and Gold 2017).
The present scenario of the organisation might affect its business process in the near future.
As the company is located in an area where rate of unemployment is huge, the company
management executive needs to focus on the selection procedure of the company. Along
with this, the management team needs to introduce more incentives and reward system for
the staffs and employees in order to influence employee engagement and introduce better
employment relations (Say it with chocolate 2018).
b) How you see your role and responsibilities as a Human Resource Officer.
As a part of the human resource team, there is an array of responsibilities and duties of the
human resource manager.
The roles and responsibilities of the human resource manager include:
 The human resource manager of say it with chocolate monitors and checks the
performance of the employees and staffs on a regular basis.
 The HR manager looks into the specific matter concerning the selection procedure of the
candidates (Bratton and Gold 2017).
 All the training and development process of the employees are monitored and structured
by the HR manager (Armstrong and Taylor 2014).
 If there is a disruption among the employees, the HR manager presents the final solution.
 All the factors related to appraisals, reward systems and incentives are also addressed by
the hr manager.
c) The advantages and disadvantages of the current selection methods used by the
organization and compare it to other approaches of selection methods. 230
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Say it with chocolate company uses external selection and recruitment process within their
industry to select and recruit new candidates for their company. This external selection and
recruitment process have both of the advantages and disadvantages for using.
Advantages
 In this type of selection and recruitment process, company mentions the entire vacancy
details along with pay scale, job shifting and each detail about the designated job post
(Hunter et al., 2016).
 In addition, an aptitude test is arranged in this process to check out the merit of the
candidates. Candidates those who successfully complete the merit test are asked for the
interview with the manager, where managers communicate with the candidate and
acquire the entire important information about the candidate. Thus, the manager gets the
opportunity to understand the quality of handling various organizational situation of the
candidate.
Disadvantages
 External selection and recruitment process does not focus on selecting the most eligible
candidates for the designated job role. Say it with chocolate company uses external
selection and recruitment system. Thus, the company has not focused on selecting and
recruiting the best candidates for the designated job role.
 The company has not focused on selecting the most qualified and eligible candidates for
the designated job post (Cohen, 2017). This will affect the company tremendously. In
addition, the company will face difficulties in accomplishing the business goals and
achievements.
D) Potential improvements that could be made to the current selection methods.
Say it with chocolate company is facing critical difficulties in their organization due to lack of
effectiveness in selection and recruitment process. Thus, the company needs to improve their
system to increase the revenue and sustain in the current market.
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 Internal selection and recruitment process takes lees cost and time to conduct within an
organization rather than external method. Therefore, the company can use internal
recruitment process to select and recruit the best quality of eligible candidates.
 The company needs to employ an effective HR officer to manage all the recruitment and
selection process in a more effective way that it can assist the firm to gain competitive
advantages in the present market.
 The company should offer all the details about the designated job role to the entire candid
dates. This will influence the candidates to attend and perform better in the interview.
Conclusion
This can be concluded this task has covered all the important aspects of HR practices that can
assist an organization to increase the overall business organization in an effective manner. In
addition, the purpose of HR practices, role of a HR officer and the advantages and disadvantages
of using external selection and recruitment process has been included in this task. At the end of
this task, a recommendation part has also been provided to manage all the organizational
activities of Say it with chocolate company in an effective way.
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Task 2 – Application (LO 4)
Introduction:
In reference to the case study given here, Say it with chocolate needs a receptionist. The
organization has well evaluated and analyzed the different roles and responsibilities of a
receptionist. Say it with chocolate uses an external recruitment process where the candidates
have to go through an aptitude test. In addition to this, the advantages and disadvantages of
posting job vacancies in different mediums has also been discussed here.
a) Create a person specification for the role
A receptionist is the first person an individual encounters when he is going into a workplace. The
receptionist is the face of the workplace. He or she has to handle the queries of the visitors and
the clients. The issues of the customer needs to be solved by the receptionist(Kinderman 2015).
Say it with chocolate focuses on some key roles and responsibilities from its receptionist. The
roles and responsibilities are as follows:
 The candidates who are applying for the role of a receptionist should have a calm and
composed nature. This will help him or her to deal with different kinds of clients.
 A receptionist should have excellent qualities of listening and communicating with
different people. To deal with the visitors and clients in an effective manner, good
communication skills are necessary(Kinderman 2015).
 For making growth in the business it is of utmost importance to introduce technical
advancements in the organization. A receptionist should be competent enough to use the
technical advancements in order to increase his or her productivity (Neuwelt et al., 2016).
 A receptionist should have the quality to make effective decisions in times of crisis and
emergency
b) Provide a rationale for a suitable medium for placing the advertisement.
To get the best candidates for the organization, it is very important to post the vacancies n the
different mediums. This would help in getting more number of entries and the company can
choose the best candidate among the many. In the recent times there are 3 mediums available
where job vacancies can be posted. The three mediums are:
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 Newspaper and television in the most traditional medium where job vacancies and
advertisements can be posted. For marketing and advertisement, newspaper is the best
way possible to reach thousands of people. In the recent times even, a huge percentage of
populations depends upon newspaper and television to acquire information and news. It
is will be effective for Say it with chocolate to post their vacancies in newspaper and
television.
 Posting jobs on the online sites and social media network is the new way of reaching
out to the people who are in need of jobs. The various online job portals are
Monster.com, Scrumcarrers, Reed.co.uk and Jobsite are there where job vacancies can be
posted. These vacancies can be seen by people all around the globe. The advantage of the
job portals is candidates get to know about various vacancies and even can apply for
more than one job
 Nowadays organizations all over the world utilize the mammoth reach of the social media
networking sites in the maximum way possible. Say it with chocolate had done a research
can to a fact that 70 percent of the populace in UK is hooked on to social media
networking sites. It will be of great help to Say it with chocolate if it posts its vacancies
in the various social media networking sites. The various social networking sites which
are prevalent in today’ world are Facebook, Instagram, Tumbler, Pintrest and
YouTube. Among all these sites LinkedIn is the only site and which is used only for
making professional connections and posting job vacancies. Recruiters in this particular
sites gets to interact with many candidates and the candidates even get to communicate
with many stalwarts of the professional industry (Rana 2015). LinkedIn is a great
platform to post job vacancies.
c) Discuss the advantages and disadvantages of the previous methods of advertising
jobs in the organization
The advantages and the disadvantages of the 3 methods that are used in the organization to post
job vacancies are as follows:
Medium of advertisements
for Job vacancies
Advantages Disadvantages
Newspapers and Cable Television and newspaper are still The younger generation is hooked on
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Televisions used by lakhs of individuals.
Therefore it is an effective way to
reach out to the job seekers (Fred
and Kinange 2018). .
to the virtual that is the online world.
The companies who advertise in
television and newspaper may not be
able to attract the interest of the
younger generation
Online Job Portals By using online job portals
candidate can apply for more than
one job at a single go, which is
not possible, if the candidate is
applying via the newspaper or the
television.
Sometimes there is a death of
transparency in the vacancies that are
posted in the online sites. Many
fraudulent cases have been registered
regarding fake job vacancies (Fred
and Kinange 2018). .
Social media Platforms Nearly 70% of the population
uses the social networking
mediums (Fred and Kinange
2018). . It is a great way for
the organizations to reach out to
the competent employees through
this medium
Sometimes all the specification of
the job roles are nor present in the
vacancies that are posted in the social
networking sites (Fred and Kinange
2018). This may be misleading to the
candidates who are applying
Table 1: Advantages and disadvantages of mediums of advertisement
Source: (Created by Learner)
d) Produce a minimum of 6 questions which could be asked at the interview for the
Receptionist, which would help to improve the selection decision making process.
When some candidate has to be interviewed, it is of utmost importance to carefully draft the
questions so as to screen the abilities the candidates in the best way possible. In the questions
that are asked in an interviews, some parameters like salary expectation, the organization’s
policies and the design of the job role should be included. The six questions that can be asked to
a candidate who is appearing the role of a receptionist are as follows:
 What particular skill set of yours makes you the perfect choice for the role of the
receptionist?
 The job role demands handling of different kinds of visitors and clients. Would you be
able to handle them?
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 What are your greatest strengths and weaknesses?
 What is your expected salary?
 Are you competent enough to use technical advancements in your daily job role? What
are the software that you are familiar with?
 Are you ready to relocate if the company bears the financial expenditure?
Conclusion:
All the specifications that are required for the role of a receptionist in Say it with chocolate has
been discussed. The different mediums which can be used to post job vacancies have been
highlighted. Further, the advantages and the disadvantages of the three mediums used for posting
job vacancies have also been discussed.
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PART 2 - Employee performance, development and reward & Factors that influence HR
decision making
Task 3 (LO2)
Introduction:
HR practices are crucial to increase the overall business model of an organization. The
importance of employee performance, reward system and development factors, which influence
human resource decision making within the organization will be included in this task. This task
will outline the importance of apprenticeship and graduate training scheme that is offered by
Microsoft Corporation, development opportunities and the benefits of the flexible working
practices within the firm.
a. Microsoft offer apprenticeship and graduate training schemes. Evaluate the benefits to
both the organisation and employees of such schemes.
Being one of the leading business organizations across the globe, the apprenticeship and graduate
training scheme that is offered by the Microsoft has great importance. The company has more
than 1, 26,000 numbers of employees that contributes to the growth of the success (Bratton and
Gold, 2017). In recent days, the company has decided to offer apprenticeship and graduate
training scheme to the entire employees. This can help the organization as well as the entire
employees in an effective way that it can assist an organization to gain competitive advantages.
Apprenticeship and graduate training scheme that is offered by Microsoft Corporation assists the
entire employees to learn a lot of things about the organizational activities. In addition,
employees will get the opportunity to work in one of the leading business organization around
the globe. In other hand, Microsoft offers their employees apprenticeship and graduate training
scheme to improve the performance level of the employees. Alternatively, the rise of employee
performance allows increasing the overall performance of the firm. Thus, Microsoft Corporation
can increase the profitability of the firm. Therefore, both of employees as well as Microsoft
Corporation will be benefited by the apprenticeship and graduate training scheme.
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