HRM Strategies: Workforce Planning, Recruitment at Chocolate Presence

This report provides a comprehensive analysis of Human Resource Management (HRM) practices, focusing on Chocolate Presence and Microsoft. It covers the purpose and function of HRM in workforce planning and resourcing, evaluates the strengths and weaknesses of selection processes, and suggests improvements. The report includes a person specification for a receptionist role, discusses the advantages and disadvantages of job advertisements, and recommends an effective advertisement strategy. Furthermore, it examines training schemes, internships, flexible working arrangements, and employee motivation strategies at Microsoft. The study also delves into employee engagement approaches and key elements of UK employment legislation, providing a holistic view of HRM within these organizational contexts. This document is a student contribution available on Desklib, a platform offering AI-based study tools and solved assignments.

HUMAN RESOURCE
MANAGEMENT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
A) Purpose and function of HRM in workforce planning and resourcing.................................1
B) Strength and weakness of selection................................................................................................3
C) two potential improvements in selection process..................................................................4
TASK 2............................................................................................................................................5
A) Person specification of receptionist role.................................................................................5
B) Advantage and disadvantage of advertisement job................................................................7
C) Recommend job advertisement...............................................................................................8
TASK 3............................................................................................................................................9
A) Training schemes and internship and evaluate both the benefits of organization as well
employees for such schemes........................................................................................................9
Benefits of the training and internship in terms of employee as well as organization......9
B) Flexible working arrangements for staff- it includes the remote work, flexible hours and
reduced schedules......................................................................................................................10
C) Evaluate how Microsoft motivates its workers through the way it designs its job roles......11
TASK 4..........................................................................................................................................12
A) Employee engagement..........................................................................................................12
B) Evaluation of key approaches of employee engagement......................................................13
C) Key elements of UK employment legislation.......................................................................14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................17

INTRODUCTION
Human resourcing management is exist in organisation which work for the management
of human resource. HRM help to get right person at right job at the right point of time. present
Study is based on chocolate presence and Microsoft both. This report includes Purpose and
function of HRM in workforce planning and resourcing, Strength and weakness of selection and two
potential improvements in selection process will be explained. Further it includes Person specification as the role
of receptionist and advantage and disadvantage of advertisement job. It recommend job advertisement for
receptionist. It also contain key elements of UK employment legislation, evaluation of key approaches of
employee engagement. furthur report have study of Training schemes and internship and evaluate both the
benefits of organization as well employees for such schemes and Flexible working arrangements for staff- it
includes the remote work, flexible hours and reduced schedules. (Noeand et.al., 2017)
TASK 1
A) Purpose and function of HRM in workforce planning and resourcing
HRM is the process of managing workforce in firm. Human resource management related
with the management of man power in the organisation. Main purpose of HRM is to satisfaction
of human need in the company. It work as hiring, recruitment and selection of employees in firm.
It also work to manage employees and their reward and payment management. It is the most
valuable and essential asset of company. Various functions of HRM are detailed below
Hiring and recruiting:- Primary Purpose of this function of HRM is to identifying job
requirement in the company. In which HR identifies the requirements for job. Qualification
needed for the work. In second step HR have to adopt a plan for the marketing of recruitments, it
select the appropriate way of marketing in which company can attract large no. of candidates for
the available job or job identified.(Bratton and Gold, 2017) Next step is screening and selection
of candidate in which firm short list the candidates eligible for the job and work profile. In this
candidates have been through the process of interview and self evaluation test. And the final step
of recruitment is hiring in which selected candidates will be hired for the job. Recruitment can be
of two types internal and external recruitment.
Internal recruitment:- in which employees are recruited with in the company among the old
employees by promotion, transfer.
external recruitment:- in which employees can be recruited from outside of the company by the
way of marketing, advertisement, walk in interview and recruitment agencies
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Training and development:- This is most important function of HRM. Purpose of Training is
help to increase it capacity and develop skills and working abilities of the employees Training
aid to develop the future of individual. Training and development help in increase quality and
quantity of employees. It assist to improve the capacity and efficiency of employees which help
to achieve organisational objectives and goals training can be classified in two parts on the job
training and off the job training chocolate presence adopt on the job training method because it is
more suitable for them due to the work of chocolate their may not be heavy machine so that less
chances of loss so they can adopt on the job training method.(Jamali. and et.al., 2015)
Performance appraisal:- It is a set of activities in which the employees performance is
evaluated and not down. It is beneficiary for achieving the organisation goals and objectives
efficiently. The purpose of performance appraisal is to evaluate the performance of every
working individual. It help to get the best result from the workers because if individual are
closely monitored they will give their best results. It also help to evaluate the working skills and
level his employments. Its also assist to evaluate the strong areas and areas where they are
lacking. It help to create healthy competition among the employees because all employees will
work hard to become performer of the month. It also help to give rewards and incentives
Reward management:- The process of reward and payments is given for the motivation and
retention of employees.(DeCenzo and et.al., 2016) This can be classified in two terms terms
monetary and no monetary rewards. Monetary are given in terms of money or money equivalents
and non monetary are certificates, dinner with boss, appreciation letter, brooches and promotion.
Which boost morale of employees increase his loyalty towards organisation. It also help to
increase productivity of the employees which ultimately increase the productivity of company
and help to maximise profit.
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Illustration 1: types of rewards
(source:- HRM - Rewards and Recognition.,
B) Strength and weakness of selection
Selection:- Selection is the process of picking the best candidate for the available job in the organisation or
selection is the process of selecting the right person at the right job at right point of time. It can be the process of
interviewing candidates and evaluating the qualities of the candidates. A good selection process is always try to get
best set of employees for the organisation who have positive attitude towards company. Selection is also a
systematic process.(Guest, 2017)
Methods of selection:-
Home made assessment test is used by Chocolate presence for hiring the best person in organisation on vacant
post. It conducts test for the candidates to check their mathematical capabilities and command over English
language. People those who get more than 50% get selected in the firm and start working on particular post.
Strength of this method is that it evaluates capabilities of person and one the bases of knowledge of person
candidate can be selected. But it has some drawback as well as it doesn’t give consistent answers all the time.
There are chances that due to technical issue deserving candidate fail to get high marks in such condition enterprise
may get fail to select the best person in business. There is less chances to get fair results all the time.
Interview:- interview is a methods of selection in which their two parties one is interviewee and other one is
interviewer. It can be face to face or telephonic. Interview is design for the future prediction of the employees job
performance.
Strength Weakness
Measure presentation and verbal skills:-
interview help to measure the verbal and
Costly:- interview is always a costly for the
company because of the interviewer charge
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presentation skills of the individual. It assist to
get knowledge of the candidate by his
confidence and talking skills.
Versatile:- it help to check the candidate is
versatile or not i.e. the candidates have not
manipulated his qualification and skills
according to needs of the job.
Adopting change or not:- personal interviewer
can easily found in interview that the
individual is going to adopt changes of new
organisation and individual is willing to accept
the rules and regulation of the organisation. Or
he is not willing to accept new changes or
environment of the new firm.
high fees for conducting interviews which is
always a extra expanse for the company
time consuming:- interview process is a time
consuming process because it take long time to
conduct interview of every short listed
candidates
results can be manipulated:- Results of
interview can be manipulated and interviewer
can select the candidates according to their
choice, known or relatives. Or by the
interviewee by answering favourably to
questioners
it can be failure if the HR Is not able to find the
right candidates for the job.
C) two potential improvements in selection process
Utilisation of time management concept:- Company can go for the time management concept
which gives cost benefits, because time management concept is useful for the manage time
which save time of interviewer and it ultimately saves the cost of the organisation.
Result can be save from manipulation:- if interviewer take care about the general thing be
rational with the candidates than it must be save from manipulation and it gives best result and
skilled and qualified employees to organisation. Also company can adopt another way of
selection so that results can be rational.(Buckley and et.al., 2019)
Structured interview: This is the best way to improve selection process, as entity has to plan
clear and structured process for interview so that wastage of time can be minimised and
Chocolate presence can hire the best person in organisation. It can be time consuming process
which is the limitation of this method.
Psychometric test: This is another great solution to improve selection process, Firm has to
conduct this test alone with interview to evaluate capabilities of candidates. This helps in
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examining mental capability of particular individual to face critical challenges and intention to
stay in firm for particular period of time. Sometime firm fails to evaluating the skills of person
properly which is drawback of this method.
TASK 2
A) Person specification of receptionist role.
Job Title Receptionist
Reports to Administrative Head
Roles & Responsibilities Attending and facilitating communication
Determine purpose of the visitors visiting
Monitor and issue pass providing access
Resolve complaints of customers
Perform Clerical Duties
Qualification High School Diploma
G.E.D
Certification in Office Management(Brewster, Mayrhofer, and
Farndale,2018)
Title of the job Human resource assistant
Date: 1/07/2019
Qualification required Essential Desirable Met
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Diploma in High School
G.E.D
Certificates in Office
Management courses
Yes
Yes
Need of Experience
2 – 4 years of experience
in related environment
Yes
Personal characteristics
& conduct
Good interpersonal skills
for building relationships
Strong written and verbal
communication skills
Basic knowledge of MS
Office, Word and Excel
Ability of multi tasking
Interact in positive
manner with visitors.
Yes
Yes
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Roles and
Responsibilities
Sort and correspond to all
the mail and other
communication
Assisting HR and Admin
tasks
Perform Clerical Duties
and schedule
appointments
Resolve complaints and
take criticism
positively
Yes
Yes
B) Advantage and disadvantage of advertisement job
Microsoft current is using noticeboard system, it writes all the details about the vacant post
on noticeboard and this board is placed at main site of entrance of business. By this ay outsiders
and existing employees can get to know about this vacant post and they can apply for the same.
As if Microsoft want to hire receptionist then for that candidate must have good communication
skill and knowledge of relevant field,. All these details can be clarifying on this noticeboard. By
this way only deserving person can apply for this vacancy and company will have to arrange
interview for limited people only.
But mainly noticeboard are seen by existing workers hence Microsoft might get fail to
inform to external public majorly which may restrict people in getting knowledge about vacant
post in Microsoft.
The advertising activities carried out in Microsoft company has various pros and cons
which can be classified as follows :-
Advantages of Advertising :- The various advantages of the advertising activities are :-
 Expansion of the present market and increase in sales.(Horwitz and Mellahi, 2018.)
 Facilitates introduction of new commodities or technologies.
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 Creates diversified employment opportunities and improves living standard of its
employees as well a people.
 The quality of Microsoft has already been established and advertisement only enhances
it.
 Focuses on advertisement through technology thus reducing newspaper and magazine
mode of advertisement.
 Microsoft aims towards elimination of the middlemen between themselves and the
customers. Eliminates the competition level which is already at a minimal level.
Disadvantages of Advertising :- Advertisement also includes many disadvantages which can be
classified as follows :-
 Encourages the monopolistic control in the market.(Brewster, Chung, and Sparrow, P.
2016.)
 It reduces opportunities of small business and misleads the customers through its
advertisement.
 Manipulates and influence the targeted customer to buy the product even if they cannot
afford it.
 Increases the cost of the products as advertisement involves huge expenditure.
 Misleading claims and dirty advertising practices sometimes lends a company into
legal troubles.
C) Recommend job advertisement
Company website:- company wants to advertise for the post of receptionist it can use company
website as method of advertisement because oftenly people who visit company websites are
familiar about the company and norms of the company so this can be a very good method for
advertisement and a source of candidates. And It is also cost efficient for the organisation.
Social media: - social media is another a good source of advertisement because many job
seekers visit professional network as LinkedIn. So company can source high number of
candidates in cost efficient method. It also encourages the followers of company. As if Microsoft
want to hire a good receptionist hence it has to use social media, it is cost effective method and
by this way it would be able to make connection with large number of audience. It would be
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cheaper process because cost of using internet or social networking sits is almost nill. Enterprise
will have to spend in designing this job advertisement hence it will be around 100 Pound.
By using social lmedia Microsoft would be able to make connection with large audience
and this would help firm in communicating with applicants on social sites. Their resumes will be
scrutinised easily and only deserving candidates will be called for next interview round. Hence it
would help in getting quality person in the organisation.
TASK 3
A) Training schemes and internship and evaluate both the benefits of organization as well
employees for such schemes
Training plays a vital role in enhancing the skills of the employees for specifies job. Through
proper training employees prepare not only for specifies but also for future references.
Benefits of the training and internship in terms of employee as well as organization
For Employee -training and internship schemes can improve the efficiency of the employees of
the Microsoft which will directly give them satisfaction as increase their morale as well. It also
increases their capacity gain to adopt new things which will benefit for their carrier path in future
references. It also highlights in increased motivation of the Microsoft 's employee and there is
also increased in the speed and accuracy and also enhances their soft skills which is benefits for
the employees within the Microsoft. Here employee engagement is also increased by revaluation
of employees skills and process(Snell and et.al., 2015 )
For organization- economy in operation-trained employees minimizes the wastage of the
resources and able to make better and economical use of the Microsoft's tools and equipment.
Also, trained employees are well-organized person so there will be fewer accidents as well leads
to less cost of production.
Increase in productivity- trained employees shows the better productivity and higher quality of
output as compare to the untrained employees. Training enhanced the quality and quantity of the
output.
Less supervision-through proper training the duty of the supervision is lessened as after training
there is no need that supervised scrutinized the employees so the supervisor also took the other
responsibilities.
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Minimizes the employee turnover- Training provides the confidence as well motivation to the
employees. It gives them security and safety and reduces the employee turnover.
Uniformity of procedures-with the help of training there will be organized work .training
provides the standardization of the employees and this will be benefit for the Microsoft
company.
Minimizes the learning time-with the help of training programmes and internship there is a
reduction of learning time to reach the appropriate level of performance. Here employees cannot
learn by trial method as well as by observing others. Which is beneficial for the Microsoft
company as it increases the productivity and efficiency.(Moore and Jennings, 2017 )
B) Flexible working arrangements for staff- it includes the remote work, flexible hours and
reduced schedules.
Benefits of the remote workings are as follows
For employees- spend time with family it provides better work life balance for the Microsoft's
employees so that they can spend more time with their friends and family, and they enough time
to follow their hobbies.
Microsoft has made some policies of family care in which women can get time to take
care of their parents, kids and other family members. They can work part time of full time so that
they can spend quality time with family as well. This flexibility encourage people and make
them positive towards brand.
Reduced fuels and transport- remote working also provides work from home for the majority
of the work which can reduce the maintenance cost of the vehicles and also saves their money .
Rush hour traffic- by avoiding rush hour traffic and peak hours on the public transport helpsof
employees of Microsoft to feel freshens and work more actively throughout the day.
Work from home- flexible hours provided work from home and enables the employees of the
Microsoft to eat healthy and manage the work life as well as their personal life with their friends
and family.(Kianto, Sáenz and Aramburu, 2017)
Better health- working from leads to better life for the employees in number of different forms
as they have more time for gym and physical activity as well they can eat well from home and
also recover from illness and surgery in addition to they will less expose to the illness like cold
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