An Analysis of HRM Functions, Recruitment, and Employee Engagement

This report provides a detailed analysis of Human Resource Management (HRM) functions within the context of Chocolate Presence. It begins with an introduction to HRM and its importance, followed by an examination of various HRM functions such as recruitment, training, reward systems, and performance appraisal. The report then delves into different recruitment and selection approaches, comparing the strengths and weaknesses of internal and external recruitment methods. The report also covers the role of employees and employers, person specifications, and job advertisement strategies. Further, it discusses graduate training schemes, flexible working arrangements, and motivational techniques for employees. Finally, the report explores the significance of employee engagement, key approaches to engaging workers, and essential elements of employee legislation, concluding with recommendations for Chocolate Presence to optimize its HRM practices.

Human Resource
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
A) Ascertain different HRM function and their purpose........................................................3
B) Different approaches in recruitment and selection and explaining their strengths and
weakness.................................................................................................................................6
C) Improvement that could be made by Chocolate presence...............................................10
P3 explain the role of employee and employer in the organization.....................................11
TASK 2..........................................................................................................................................12
A) Person specification.........................................................................................................12
B) Advantage and disadvantage of current method of advertising job................................15
C) Recommendation for job advert......................................................................................15
TASK 3..........................................................................................................................................15
A) Benefit of graduate training schemes and internships.....................................................15
B) flexible working arrangement for staff............................................................................16
C) Ways to motivates workers.............................................................................................16
TASK 4..........................................................................................................................................17
A) Employee engagement and its importance......................................................................17
B) Key approaches of engaging workers..............................................................................18
C) Key elements of employee legislation.............................................................................18
CONCLUSION..............................................................................................................................20
REFERENCES..............................................................................................................................21

INTRODUCTION
To win the battlefield of market, understand the work environment. The human resource
management in the company deals with hiring people, provide training and increases their
potential to deal with the working environment. The importance of HRM is for both the
organisation and the employees. HR department is responsible for managing people and making
them more effective so that they work effectively in organisation. Without having good human
resource practices firm will not be able to perform well. It supports in raising productivity of
business and help in gaining more profit. HR manager hires more talented people and give them
training according to their job role. This thing aids in improving their capabilities which gives
benefit to employer and employee both. Workers get more development and promotional
opportunities and which motivate people and make them positive towards the brand. Human
resource team gives reward to staff members on the bases of their efforts made in organisation.
This is the best way through which enterprise can work with talented and deserving candidates
for longer duration.
Chocolate presence is a company which is involved in manufactures of chocolate. The
company started its work as a small organisation, due to its increasing demand in consumers the
company expands its business in new markets. Furthermore, Microsoft is also taken for this
report which is the American firm that offers advance technologies. It is the public limited
company that manufacture computer software, video games and many more internet services.
The report will study about the different HRM functions and their purpose in chocolate presence.
The Study will include strengths and weaknesses of recruitment and selection in HRM. Putting
lights on the benefits that are availed by the employee and the employer in the chocolate
presence company. Further the study will be done on the effective HRM practices that helps
organisation to achieve its goal. Understanding the employee relationship that influence the
HRM decision making. The study will be based on the employee legislation key elements and its
impact on HRM decision making. Last but not least the study will be on different HRM practices
related to work.

TASK 1
A) Ascertain different HRM function and their purpose.
 RECRUITMENT: In this process of HRM the suitable candidate is search for suitable
position in the company. In chocolate presence the company is recruiting candidate for
the vacant position in the company. The purpose of company is to achieve overall
company strategy by engaging people. Through recruitment process the company is able
to create talented candidate in the organisation with the help of less investment(Amberg
and McGaughey, 2019). With the help of recruitment process the company can identify
the needs of employee in the company. Recruitment process makes organisation to
understand its present and future needs for the company. The company creates potential
job application for suitable candidates. Recruitment purpose in company is to fulfil the
lawful and the social commitments towards its employees. Company gets the benefits of
the recruitment in forms of talented employees and preserves human capital in the
company.
 TRAINING: In HRM training is main tool used to develop the skills in the employee.
Training leads employee to learn and get knowledge of work about their specific job
position. Training for different objective are different from other job position in the
company. Training can be given on technical, quality, skill, soft skills, professional
training, team training (Blanco-Mazagatos, de Quevedo-Puente and Delgado-García,
2018). Training can be given through following different methods of training like job
rotation, on the job training, job monitoring. Through training-and-development the
chocolate presence company become cost conscious and can increase its budget in
training. The company purpose is to get efficient employee which will help the company
to grow efficiently and production will be on time without any waste. Training assesses
the potential that is present in the employee which becomes the part of the company.
Company invest in training because untrained employees decreases the potentiality in the
organisation as compared to the trained employees(Gladys, Grace and Denis, 2018).

Illustration 1: TRAINING AND DEVELOPMENT
(SOURCE: TRAINING AND DEVELOPMENT, 2019)
 REWARD: Reward is given by the company to employee for their better performance
and working as an efficient employee in the company. Reward develops the personal
growth and motivates the employee to work more efficiently in the company. Reward
given by the company can be in many forms such as monetary reward which is given to
employee in the form of money. Non-monetary reward includes awards, certificates,
perks, dinner and lunch from the boss, suggestion awards etc. and many more rewards are
given to the employees (Rahman, 2018).. The purpose of the chocolate presence
company is to motivate its employee by giving incentives, bonus, perks, etc. the company

is able to increases its overall performance and productive employees increases the
productivity and sales in the of the company(Gomes and Romão, 2019). Rewards are
most beneficial for the company to boost the moral of the employee in the company.
 PERFORMANCE APPRAISAL:It refers to the employee's performance in the company
for over the period of the service. Performance appraisal for employee used to give the
information about the employee to assess the quality of the work given by the employee
in the company. Through performance appraisal the company can asses the skills and the
behaviour of the employee and the company gets the ability to keep essential talented
employees in the company(Haleem, Kumar and Luthra, 2018). The purpose of the
chocolate presence company is to motivate the employee to work on better position in the
company. Performance appraisal is needed in the company to know the employee
background which helps to assess the on the basis true work to the company without any
cheating or breaking the laws of the company (Suharti and Sulistyo, 2018)..
B) Different approaches in recruitment and selection and explaining their strengths and
weakness.
Human resource department of the organisation is always responsible for managing
individual, placing a new employee and provide them rewards. The goal of Microsoft is to retain
their workers for a long duration it leads to increasing in profitability and productivity of the
business unit. Human resource plays vital role in the organization. Management has to planning,
organizing, developing an healthy culture in the firm(Lee and Cheng, 2018). To achieve
objective of any firm HR manager has to responsible to recruit the most capable qualified
candidate because if the candidates holds innovative ideas then it gives the best efforts to meet
with such particular goal of the business unit.
Recruitment and selections: It is an essential HRM practices, which done by the human
resources management to placing an employee in right job at right time. Microsoft prefers
external recruitment source to hire the fresh talent in the organization. Management has to
prepare job advertisement and description to conduct interview(Mol-Gómez-Vázquez, Cánovas
and Llorens, 2018). After that they have to select best candidate as an employee in the
organization. And then selected person gets an offer latter from the HR department which shows
the verification of the job.

Chocolate presence company recruits and select the employees on the basis of the candidate
suitability on the job application of the company. Recruitment is the process in which the
candidate is shortlisted according to the qualification required for the job. Recruitment can be
internal as well as external(Koch, Honeywell International Inc, 2018) . If chocolate presence
company recruits its candidate on the basis of internal recruitment then its strengths and
weakness for the company will be as follows:
Internal recruitment is the process in which the company recruits employee through promotion or
transfer of employee in other branch of the company at higher position.
Strengths weaknesses
 In internal recruitment the company has
to spend less amount by promoting or
transfer of employee.
 Internal recruitment creates the sense of
competitiveness in the within employee
to get promoted or transferred(Koch,
Honeywell International Inc, 2018) .
 Employees gives their best to reach the
level of promotion with whole
heartedly.
 Skilled employees in the company are
retained for the long period of the time.
 Due to competitiveness in employee
they build and develop themselves for
the betterment and effectively work for
the organisation(Longoni, Luzzini and
Guerci, 2018).
 Internal recruitment may not be
beneficial for the company as the
company defined its border to the
employee that are potential in the
company. The scope to have outside
talent for the closes.
 With the spirit of competitiveness in the
employee some may get exposed to
have conflict among the employee
which damages the organisational
working culture(Mol-Gómez-Vázquez,
Cánovas and Llorens, 2018).
 Internal recruitment closes the doors for
the new and innovative ideas outside
the company which makes the company
to work with the old tradition way.
External recruitment refer recruitment of the people from outside of the company premises. With
the help of external recruitment the company gets fresh talent from outside the company and the
candidate capability matches to the job application.

Strengths Weaknesses
 External recruitment increases the
availability of the talented employees
which are qualified for the job
application(Lee and Cheng, 2018).
 The chocolate presence company
recruit’s candidate through external of
the organization, which creates the
delivery of fresh ideas from the skilled
candidates.
 Through external recruitment the
company uses advertisement method
the competition level between the
candidates increases and company get
the best employee(Haleem, Kumar
and Luthra, 2018).
 The internal politics between the
organization decreases.
 With the high potentiality in the
candidate the company increases its
capability to grow.
 Through external recruitment the
company keeps fair recruitment
process while hiring the candidate.
 The company may assess wrong about
the candidate for not fitting and
understanding the environment of the
organization.
 The position that is offered to the
applicant may not suit according to the
capability in the candidate.
 External recruitment is time
consuming to search for best candidate
in the organization the company has to
follow various steps of
recruitment(Koch, Honeywell
International Inc, 2018) .
 With time consuming the recruitment
process is time consuming as well.
HRM department has to spend more
amount to get candidate from outside
of the company.
 The company invites a lot of the
unsuitable application for job position.
 Legally the greater number of
candidates match the same job
position.
Selection is the process in which the right person is selected for the right job with the
qualification and the skills of the employee matches to the job position. When employee passes
the recruitment face then face to face interview is don for employee. Chocolate presence takes
assistance of homemade assessment tests in maths and English. People those who get 50% get
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selected. Furthermore, it uses references and informal chat system to select the most deserving
person in organisation.
The main benefit of implementing home assessment test is that it minimises biasness and
it brings uniformity at workplace in selection process. Hence most deserving candidate get
selected into business. But drawback of this method is that it is not reliable. Capability and skill
efficiency cannot be properly judged or measured by this technique. If candidate is relative or
friend of one employee, then individual will try to manipulate their results to ensure that this
person get selected in business. Consistency of this made is very low.
During the probationary period if the person gets selected through this homemade
assessment test then it may give unrealistic and unreliable results to the Chocolate presence.
Strengths weaknesses
 The proper assessment of the
candidate helps the company to
understand the candidate’s suitability
for the job.
 The criteria for selection are done on
the uniform basis which makes the
employer to know about the
performance of the candidate.
 The selection is done by chocolate
presence company to know the
behaviour and attitude of the candidate
towards other people(Gomes and
Romão, 2019).
 To know the capability of the
candidate to work and mix in the
environment of the organization
easily.
 While assessing about the candidate
the same skill can be missed by the
company the process cannot be
reliable.
 The test conducted by the person may
falsify the result of the candidate.
 Some candidate may not be able to
handle the fear of exposure.
C) Improvement that could be made by Chocolate presence
 In order to improve its selection process company has to implement structured interview
method. This will help in analysing capabilities of one individual face to face.
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Knowledge, experience and ability of individual can be examined properly by conducting
structured interview session.
 Chocolate presence should use psychometric test, by this way intention to work in the
firm, ability to handle workload can be evaluated and this will help in selecting the most
deserving candidate in business.
TASK 2
A) Person specification
Company Chocolate presence
Post Receptionist
Location UK
Report to Administration manager
Qualification Masters in Business Administration
Responsibilities Meeting with clines
Maintaining stock
Forwarding and handling client calls
Booking meetings
Title of the job Receptionist
Date: 18/07/2019
Qualification required Essential Desirable Met
MBA
Graduation from renowned
University
Yes
Yes
Need of Experience
2 -3 year experience of
working in finance
department
Yes
Personal characteristics
& conduct
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Communication skill
Presentation skill
Technical skills
Team management skill
Time management skill
Yes
Yes
Yes
Yes
Yes
Roles and Responsibilities
Meeting with clines
Maintaining stock
Forwarding and handling
client calls
Booking meetings
Yes
Yes
Yes
Interview Question:
 Why do you want this job?
 Why should we hire you?
 Can you tell me a little about your self?
 Is that possible for a firm to have positive cash flow but still be in financial trouble?
CV of candidate
Ritual samp
14578963
[e-mail]
Skills
 Good communication skill
 Having outstanding technical skill
 Team working skill
Working experience
 Worked in XYZ firm in finance 2014-2016
 Worked as finance head in ABC company from 2016-till now.
Education
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