Evaluating HRM Practices: A Case Study of Hilton Hotel, London

This report provides an overview of Human Resource Management (HRM) practices at Hilton Hotel London, focusing on the roles and functions of the HR department, recruitment and selection approaches, and training programs. It critically evaluates internal and external recruitment methods, highlighting the strengths and weaknesses of each. The report also assesses how Hilton Hotel provides training to its staff, including special considerations due to the pandemic. Furthermore, it discusses HRM decision-making, considering factors such as staffing needs, HRM practices, employee relations, and external influences like government regulations and working time regulations. The report includes a job advertisement example and concludes by emphasizing the importance of effective HRM practices for organizational growth and employee retention.

Human resource
management

Table of Contents
INTRODUCTION...........................................................................................................................4
MAIN BODY...................................................................................................................................4
TASK...............................................................................................................................................4
Purpose of HRM and different role and function of HR department. ........................................4
Critical evaluation of recruiting and selection approach.............................................................5
Critical evaluation of how organization provide training. ..........................................................6
CONCLUSION................................................................................................................................6
References .......................................................................................................................................7
Books and journals:......................................................................................................................7

INTRODUCTION
The report aims to provide the key element of Human Resource Management. It is the most vital
and core function of an organization to carry out all the work activities in an effective manner.
Human Resource Management includes all the practices relating to employees welfare,
remuneration, hiring commerce selection and recruitment. The HR manager is liable to pay
attention on all over function and roles of HR department to enable staff benefit and recruit the
best talent in the organization. This report is going to discuss about Hilton Hotel London. The
chain of Hotel restaurant was first founded in 1919. The hotel Serve in approx 584 locations in
the whole world wide area. The hotel comes under the best five star service providers which
require professional staff and Management. The report is going to analyses various purpose and
approaches of recruitment and selection process to find out any difficulties and strength and
weakness in managing best talent in organization.
MAIN BODY
TASK
Purpose of HRM and different role and function of HR department.
The purpose of human resource management is to carry out all the activities related to
workforce planning and recruiting hiring and many more which manage the whole operation in
the organization. Human resource management will lead to written the best talented employees
within an organization and help it to fulfill aims and objective accordingly (Hmoud, and Laszlo
2019). It is difficult to find talented employees in the competitive environment so that the human
resource management kitchen planning and making Strategies for fulfilling the vacant position
with best human resource.
There are different roles and functions of Human Resource Department which are discussed
below:
Recruiting: it is the one of the most important function for Hilton Hotel. Recruitment strategies
must be effective and the manager is to analyses all the departments which require talented

employees. This process involves preparing job description a person specification and giving
application for vacant position in.
Hiring colon once the manager recruit employees they need to hire and select the most
appropriate one from many applicants. It is one of the crucial procedures which conduct through
interview rounds to better understand talent , skills and attitude of candidate.
Training colon Human Resource Department of Hilton Hotel believe in highly providing
training full stop as it is the most crucial part to retain the best employees and boost their talent
within organizational environment. It secure their career growth as well as organization
profitability together.
Best fit versus best practice
The difference between best fit and best practice factors of approach is that the best fit is
a Universal approach which works as a contingent situation. It works as per the organization and
environment. Whereas , best practice approach is based on the practical performance of human
resource according to the set strategies of manager. This practice involves giving rewards,
appreciation and commitment to their employees.
Comparison of different approaches to staff recruitment and selection
Recruitment and selection are the vital practices for a manager in order to hire best
human workforce. These approaches are external and internal in which there are many areas
through which Hilton perform their recruitment activities which are described below:
Internal recruitment External recruitment
It is all about recruiting candidates within the
existing environment for business. It means the
Hilton hire employees who are already working
into company.
It is about recruiting candidates from the
outside source. Many organisation recruit
from these sources.
It is quite easy process which takes less time to
select best individuals which will best suit for
the organisation (Stone, Cox, and Gavin,
2020).
It is time taking process which involves
lengthy procedure to apply, recruit and select
employees from the wide market.
In this recruitment process, Hilton get limited From external sources, the Hilton gets

options to choose within the existing
employees.
numerous opportunities and options to select
fresh talent.
For example, promotions, transfers, recruit from
reference.
For example, campus recruitment,
advertisement, consultant and through other
party recommend.
There are various methods and approaches of selection as well. All the approaches differs
in terms of actions take place. So that, Hilton follow below mentioned process:
Interviews: It is the process of selection in which organization take interviews for the
selected candidates who have some skills and expertise related to the company. The HR manager
of Hilton hotel conducts interviews and ask questions that shows the abilities and capabilities of
the candidates (Michael, 2019). This helps the hotel to eliminate unnecessary candidates.
Aptitude test: This test is mainly taken into consideration into many organization. It
reflects a candidates abilities of intelligence and personality. It is a best way to eliminate
candidates who does not fit with the job role in Hilton. It helps the manger to analyses whether
the candidates will be able to work in complex situations or not. It take place before the
interview process in Hilton hotel.
Group test: This selection method is also vital. As the Hilton hotel has many
departments which require team work and coordination. So a group test gets effective to
analyses candidates leadership skills, behavior towards others and their attitude.
Critical evaluation of recruiting and selection approach
The approaches of recruitment and selection in the internal and external recruitment
environment are quite positive as well as negative for the organization. In terms of Hilton Hotel,
the procedure of hiring from providing application is not a well attempt as a company
established large brand name which could not serve their application into the overall market and
need to be specific in recruitment (Rotimi, and Folorunso, 2018) Show the strength of recruiting
from Agencies and internal method is quite positive which enhance the chances of gaining
talented employees. But the weakness of this factor is that the company will act with fresh new
talent within the market and providing opportunities to local public. This would create an image
of organization in less economic development. This approach will help in managing talent in the
Hilton Hotel as the company will recruit from internal promotion and with the reference of their

existing employee so that the others will get motivated for promotion and work hard to achieve
it. Also it save a lot of cost in hiring and recruiting process which would be utilize for better
purpose.
Critical evaluation of how organization provide training.
In Hilton Hotel London the manager performance best practices for providing trainings
to all the staff. These are provided within the supervision of experts and necessary update as per
the change in Trends of market (Bhanot, 2022). The manager support and motivate employees
through listening to their problems and taking feedbacks at regular basis. Also, they motivate
them through giving appreciation and rewards for best performance and achieving targets before
deadlines. The Hilton also provides great practices for motivating employees like appreciation
and appraisals. They also hire existing employees within the hotel to boost their motivation and
provide career growth. It is beneficial for the staff and company as well as to give opportunities
to the employees who have shown dedicated contribution into the hotel.
Special considerations that are required because of pandemic
In the current business environment, pandemic has caused much difficulties for the
organisation to grow into market. The HR managers needs to take appraisal and pay rolls into
consideration (Rowson, 2019). Also, they need to create positive impact on the company by
building good reputation. In the pandemic, many employees lost their jobs in this peak time
when people get out of livelihood. Therefore, the Unilever needs to focus on their employees
turnover ratios so that, they would get good image into market. The pandemic has created many
shortfalls of talented individuals and they expect high salaries and compensation.
Activity 2
HRM decision making
The purpose of the portfolio is to take vital decision in terms of staff planning and
recruitment. At this time, when Covid-19 pandemic has settled down which gives opportunities
to the organisation to re-grow into market. So that, preparing good HRM practices and functions
will help in making right decisions for employees (Boon, Den Hartog, and Lepak, 2019). HRM
decision making is affected by many factors in Hilton Hotel. These factors are described below:

Staffing needs: The HR manager is liable to first analyse the need of staffing into the
organisation. It affects the decision making of HRM. The managers of Hilton go through with all
departments and analyse how much people are require for particular post. It helps them to decide
the cost of recruitment, time duration and interview locations.
HRM practices: There are several practices like performance management, appraisals,
salaries and pays and preparing strategies. All these practices impact on the decision making of
Hilton hotel (Stewart, and Brown,, 2019).. This will be effective for the company in order to
analyse the job roles, set targets and deadline and create a motivated environment for the
employees.
Employee relations: This internal factor has much significance in taking HRM decision.
The managers could not take any kind of decision which harm good relations. As it will impact
on the reputation of Hilton hotel (Bratton, Gold, Bratton, and Steele, 2021). Employees
retention is the main motive for Hilton to cover all the business functions and enable good
growth into market.
The effectiveness of HR documents
The documents like handbooks, policies and others like job advert, person specification
are helpful in decision making process (Chams, and García-Blandón, 2019). Through preparing
these documents, the HR manager could easily identify the required person in the marketing,
food, house keeping and many other departments. These documents will set a specific standard
and criteria to judge the candidates.
An evaluation of HRM decisions affected by external factors.
There are various external factors which affects the HRM decisions into the organisation.
Government, political parties has much contribution in organisational working. They create
influence in at workplace activities as employees may not fulfil their expectations and leads to
create negative impact on the company. The Hilton hotel is obliged with equality laws, data
protection, health and safety, redundancy and employment contracts. These laws impact on the
organisation working as the hotel requires to follow legal regulation (Mousa, and Othman,
2020). Their image must be well maintained in the eyes of government. So the HR document,
job offers, letter or employment contract must be mentioned with all these acts and regulations.

It gives right to employees to sue the company if any illegal actions takes places and conflicts of
interest arises. The HR managers of Hilton hotel needs to be aware about the changes in laws.
How working Time regulation affect HRM, decision making
There is an act of Working Time Regulation 1998 which applied on the HR decisions
making while setting employment timings and pays. It sets a time for the individuals in which
they need to work. It includes all the leaves, holidays and compensation that an employee must
get. Minimum 28 days paid holidays, 20 minutes paid breaks and 6 hours work in a week.
Therefore, it will affect on the decision making of HR manager of Hilton hotel (Rana, and
Sharma, 2019). The managers are entitled to prepare leave policies and working schedules
according to this law in order to eliminate employee exploitation.
HRM practices
JOB ADVERTISEMENT
We are HIRING!!!
Assistant manager
We are looking for specialised candidates for the position of Assistant manager in Hotel Hilton.
It is an opportunity for the candidates who wants to grow with us and use their enthusiasm to
achieve organisation success. It is a high time to join hands with us secure future gaols. We are
looking only for full time candidates. It will end on 16 march 2022.
For the post of Assistant manager, the candidate has to be comfortable with 5 days working in a
week. The interested candidates needs to go through with an interview. They will be liable to
get proper trainings and induction once after the selection process. As an assistant manager, the
candidate will offer site visits, negotiation pays and employability rights. They will get aware
about all the roles and responsibilities in order to meet with the standards of company. The last
date for filling application form is 16 march 2022.
Pay and benefits
 The candidates suitable for the job will be eligible to get salary from $20000-$30000 per

month.
 The employees will get leave for 24 days annually as per UK law.
 The employees will get medial claims and compensations.
Contact us at
The interested candidates can reach us through Email or website. They are required to submit
their CV and wait for the interview round.
JOB SPECIFICATION
Job title: Assistant manager
Reporting to: Senior Manager
Job description: To provide support to the hotel managers, staff and labours in order to get the
best outcome from their tasks and activities
Duties and Obligations:
 Analyse the need of the human resources across different departments.
 Prepare plans and strategies to direct others.
 Solve staff problems related to tasks and activities.
 Check on the workforce performance.
 Maintain relations and regular communication with Grant support.
Qualifications:
 Must have degree in hotel management.
 Must have good leadership traits and qualities.
 Understand others opinion and values.
 Good problem solving skills.
 Diploma or certification in Hospitality management.
PERSONAL SPECIFICATION

Significant Skills:
 Must have good verbal, written communication skills to talk with staff and guests.
 Building interpersonal relations ability
 problem solving and risk taking abilities.
 Must work in pressurised situations. Good technical knowledge
Required Skills:
 Positive attitude and confidence.
 Good catch on dealing with staff.
 Good knowledge about technical software.
 Must have patient attitude.
Heath and safety documentation related to Covid-19
Health and safety policy:
All the candidates who visits for interviews for selection rounds they are required to wear mask
and gloves throughout the process.
The candidates should strictly distance between one another.
All the employees of the company needs to get their vaccines.
Vaccine certificate must be uploaded on HR software in order to verify all the details.
All the new candidates must showcase the certificate of vaccine in order to get involve at the
workplace.
Questions for interview
Here are some questions which needs to be asked In the interview.
Q1. What are the duties and responsibilities of an assistant manager in order to maintain a well
disciplined environment of organisation?
Q2. How you would create a positive impression in front of guests?
Q3. Tell some of your hobbies in free time?
Q4. How was your last job experience.
Q5. How would you face work pressure and what will be you actions for the same?

CONCLUSION
The report has concluded that the organisation needs to a certain that HRM policies and
practices so that employees will retain for longer time. It become vital to save the precious
Human Assets which will be the success factor for the organisation.