Human Resource Management: Selection and Recruitment Process Analysis

This report delves into the core aspects of Human Resource Management (HRM), specifically focusing on the selection and recruitment processes within the hospitality industry and other service sectors. The report begins with a discussion on job descriptions and person specifications tailored for the hospitality industry, highlighting essential skills such as employee motivation, innovation, business acumen, and strong interpersonal abilities. It then contrasts the selection procedures across various service industries including restaurants, IT, tourism, public services, and manufacturing, emphasizing the impact of education, training, experience, and qualifications on candidate performance. The report underscores the differences in required skill sets, such as the importance of communication and people skills in customer service versus technical knowledge in manufacturing. It concludes by noting the basic processes followed in recruitment to assess both personal and role-based skills, providing a comprehensive overview of the subject matter.

HUMAN RESOURCE
MANAGEMENT
LO3: Understanding selection
and recruitment process

3.1 A discussion on the job description or
person specification for hospitality industry
• Setting and managing staff
service for accommodation
purposes.
• Prioritizing hindrances in the
process and organizing the skill
sets according to the needs
• Motivating employees from all
departments and increase staff
performances, in order to meet
the target level.

Contd..
• It is to be notified, that unlike other job role position specification, the role of a hospitality
manager requires skill sets like, employee motivation, involving innovation in the procedure,
the capability of pushing the business forward to different locations and most importantly,
people skills.
• There are various organizations that have different kind of requirements and desired potentials
for a specific person.

Contd..
• Introducing methods for assessing finance and budget
affairs for standard living quality of guests.
• Managing the supplier relationship between suppliers
involved in accommodation goods and more.
• Delivering the right services to the customers and
ensuring excellent quality of service
• Managing budget for cleanliness and maintenance of
hotel property.
• Evaluating guest feedback and promote guest
satisfaction.
• Fulfilling all residential needs, as per guest
requirements.

3.2 Comparing selection procedure of various
service industries
• Each industry shares a typical and specific type of recruitment process. The
reason being, the job roles possess different job requirement detailing and
ways of executing the skills. Some of the examples of the different types of
service industries are,
• Restaurant services
• IT and computer services
• Tourism service industry
• Public services
• Manufacturing services

Contd..
• The consumer or customer service and automation service are both categorized under service
industries but in case of skill sets, both possess dissimilar attributes.
• In Order to breakdown the comparison, education, training, experience and final qualification
make huge impact on the performance of the candidates.
• The manufacturing service is more man power and knowledge based, where as customer
service requires an individual with excellent communication and people skill sets.

Contd..
• the manufacturing service provider requires
knowledge on mechanism and techniques of the
specific operation handled by him.
• Based on the job role, the requirements can be,
collaboration of products and vendors,
establishing advanced research programs, tool
handling and fabrication and more.
• The recruitment process follows some basic
process in order to assess the personal skills of
the individual and some role based skill
assessments

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