Human Resource Management Report: Practices and Effectiveness

This report provides a comprehensive analysis of Human Resource Management (HRM) practices within the context of a business organization, specifically Canary Wharf. It begins with an introduction to HRM, its purpose, and the five main elements: planning, controlling, directing, organizing, and m...Read More

HUMAN
RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1 ...........................................................................................................................................3
P1 Purpose and the functions of HRM...................................................................................3
P2 Strength and weakness of approaches in recruitment and selection.................................5
TASK 3 ...........................................................................................................................................6
P3 Benefits of HRM practices for employee and employer...................................................6
P4 Effectiveness of different HRM practices.........................................................................8
TASK 4 ...........................................................................................................................................9
P5 Importance of employee relations.....................................................................................9
P6 Impact employment legislation upon HRM decision-making........................................11
TASK 4 .........................................................................................................................................12
P7 Illustrate the application of HRM practices in a work-related context..........................12
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
The report is based upon human resource management system of an business
organisation. HRM consists with managing peoples and their operations to achieve goals and
objectives of company. Along with this, the process is adopted by Canary Wharf to developing
and hiring more employees. Canary Wharf is the one of largest business tower tat involves many
cooperative organisations such as- arts & events, East Wintergarden and health & safety. For
that, it needs more talented staff members to manage its all managerial functions and activities.
HRM plays an important role in recruiting peoples and maximise the execution of the company.
It involves three major area, such as- employee compensation, staffing and designing work. It is
the main responsibility of human resource department to get together organisational and
individual goals (Hendry, 2012). There are the five main elements of HRM that is- planning,
controlling, directing, organising and motivating. With the help of all these components
managers are enable to accomplish their goals and objectives form target market. On the other
hand, this can also helps in improving employees relations with their managers so as both can
take effective decisions for long term period. The practices of human resource management also
helps in raising employees performance so that they can gain the benefits of competitive
market.
TASK 1
P1 Purpose and the functions of HRM
Human resource management- in every business organisation, HRM is the process of
recruiting and developing of employees. It is the term that is helpful in order to describe the
management of peoples by formulating a system within a company. In Canary Wharf, it is the
duty of HR person to maximise the optimum utilization of resources and align it with the
workforce of staff members. Basically it focuses on developing policies and strategics so as
organisation can easily achieve its goals and aims form potential market (Armstrong and Taylor,
2014). Along with this, the HR department of the company is helpful in employees recruitment,
performance appraisal, training & development, and employee benefits design. There are
mention below the purpose of human resource management in business organisations, such as-

 It helps business to provide motivation to employees so as they can attain their goals
efficiently and effectively. In Canary Wharf, HRM also helps in maximum utilization of
available resources towards increasing the level of production
 HRM also responsible in order to establish coordination and cooperation among
employees and manager so as both can share their issues regarding project management.
By this, the decision making process of the company is become so easier and employers
can quickly find the solutions of all problems (Boxall and Purcell, 2011).
 As discussed HRM assists in developing competitive advantage so as it also builds the
capability of Canary Wharf. With that, business is able to offering quality products and
services to its customers and be able to compete with new entrants or competitors,
 this also increases the self actualization and job satisfaction among employees so that
they can work hard and trying to improves their performance towards accomplishment of
organisational goals and objectives. And HRM also assistive in maintain internal &
external behaviour and ethical policies of the company.
Functions of Human resource department:- Managerial functions- these functions involves planning, controlling, organising,
directing and staffing of employees. Managerial functions are helpful in order to manage
all managerial activities of the company. Along with this, planning is pre-determined
course of actions, it means to previously decided the goals and objectives of business.
Organising refers with develop the organisational framework and allocation of resources.
It divides tasks among each subordinates and they have to compete it on certain time
period. Staffing seeks with select, develop, train, promote and retire employees. This can
also seeks with which kind of candidates will be hired and setting their performance
standards of subordinates. Managerial functions also directing and controlling peoples
with that employers can easily analyse the actual performance of workers.
 Operative functions – they are concern with a particular department and are also called
service functions of the company. Operative functions are segment in to department to
department to ensure that right people are placed into right job. Along with this, in
Canary Wharf it includes with maintenance, development, procurement and
compensation functions of human resource management (Brewster and Hegewisch,
2017). On the other hand, procurement seeks with activities that are recruitment &

selection, placement & induction and manpower planning. Development involves to
improves the knowledge and skills of employees so as they can enable to perform well in
their jobs and roles.
P2 Strength and weakness of approaches in recruitment and selection
Recruitment and selection – this is the fundamental method for every business
organisation and helps in hiring human resource for company. In Canary Wharf, recruitment &
selection involves job design career planning, promotions and performance management. Along
with this, recruitment is an activity of encourage potential candidates in order to apply for
existing job (Daley, 2012). There are mention below the sources of recruitment and selection for
cited business organisation, such as:-
Internal sources – If Canary Wharf wants experienced and well skilled employees so as
it can take help of internal sources. It means to hire existing people of the company by their
transfer and promotions. Internal recruitment involve these major sources of recruitment, that are
as follow:- Promotions and transfers- it is the major sources by which managers can filling their and
easily getting those persons who easily get mixed up with the environment of the
company. Whereas, transfer is the movement by which managers can grade form one job
to another.
 Job posting – In that, managers are posting jobs within company on bulletin broads and
social media (Guest, 2011). Job posting helps for those workers who have great
knowledge and skills, or they are looking for growth opportunities in business
organisation.
Merits of internal sources-
 It is time saving, simple, reliable and economical. In internal hiring, there is no need of
induction or orientation programs because the person is already well-known about the
working environment of the company.
 Internal recruiting assist in encouraging and motivating subordinates so as they can work
hard in order to get promote on higher postilions within the business organisations. On
the other hand, it also increasing morale and relations of employees by reducing
executive turnover (Jiang and et. al., 2012).

Demerits of internal recruitment-
 The main disadvantage of internal hiring is sometimes managers do partiality at the time
of promoting employees. So as right candidate cannot gain the suitable profile. It has
limited scope because it is not possible to fill all vacancies through promotion and
transfer. Whereas, the person who is promoted, his/her past position will be vacant for
long term period.
External sources- Canary Wharfs also also recruiting peoples with external sources.
There are mention types of external hiring, such as- Advertisement- it is the good method of attracting more peoples towards jobs. With the
help of media advertisement, managers can communicate with candidates and chooses
one among all other alternatives. The area of social advertisement is very wide, for
example- if the employers of Canary Wharf , post a job opening on their website so that
many people would see it and apply for it. Along with this, organisation is enable to get
most appropriate person that suits with their criteria (Meredith Belbin, 2011).
 Employee agencies – there are so many recruitment agencies are available in market. If
the HR person of Canary Wharf is not able to finding candidates due to work load or any
other problem. So as he/she can contact with all these employee agencies. There are two
types of it- public and private employee agencies and headhunters.
Strength and Weaknesses of External recruiting sources-
 It helps in to find out new and young talent form markets. External hiring new blood to
improves their ideas and thoughts with that they can get chanced to be get placed in
Canary Wharf.
 The main disadvantage of external hiring is that is very costly and time consuming for
managers. So as vacancies cannot be filled at the time of when it needed.
TASK 3
P3 Benefits of HRM practices for employee and employer
HRM practices- It is concern with those policies that are enable to achieve organisational
goals and objectives. Human resource management practise is a planned approach that is
responsible to manage effectiveness of peoples towards business organisation. Its main focus on
establish an openly, flexible and caring management system so as employees can encourage and

perform well (Huselid and Becker, 2011). There are mention below the functions that are
involve in HRM practices, such as:- Talent acquisition- it is helpful in order to attaining and retaining talent form form
market. With the help of these HR practices find suitable employees who are ready to
work with them. Along with this, if Canary wharf identifies good peoples so as it can able
to achieve its goals and objectives form target market. Recruitment and selection
practices of HR based on vision and workplace culture of the company. It assist in
underlies hiring functions and operations such a conducting job fairs at universities and
colleges so as many students take participate in it. HR manager also advertise jobs on
different job portals so as many peoples get know about that and apply for the same. Training and development – it is the another important function of HR that involves
induction and orientation when a new employee is placed within organisation. Training
& development also responsible to improve the skills and knowledge of worker so as they
can achieve performance targets of the company (Wright and McMahan, 2011). This can
also improves the ability of an individual in terms of developing his ideas and thoughts so
that goals and objectives of the company can be easily achieve. Motivation- HRM practices also helps in motivating employees so as their manager are
enable to achieve team goals and targets. Employers of Canary Wharf easily encourage
their employee by giving them attractive packages and bonus. On the other hand,
voluntary and compensation benefits also helps in improving an individual's
performance. If all workers are able tom perform well so as it very facilitate for managers
to develop their market growth and success.
HRM practices indicator:-
Initiative Good practices indicator
Articulation of
vision, mission and
values
 In the department of VMV, sense of purpose in reflected.
 Factors of service culture are also captured.
 Commitment with management in order to allocation of
resources.
 Develop a clear and effective communication programmes so as
problems can be share among employees and employers.

Drawing up HRM
plan
 The plan can be developed under the leadership of a senior
manger and strategic directions can be articulated by the top
management system (Purce, 2014).
 Identifies HR issues and endorse them in front of top
management system. So as HR person of Canary Wharf firm can
take initiative corrective actions.
Manpower planning  Create a plan that involves actions programmes. With that all the
bridges of demand and supply of an employee can be easily
fulfilled.
 Selecting appropriate profiles for key job and arrange interviews
with directors and team leaders.
P4 Effectiveness of different HRM practices
Human resource practices also helps in improving profits and productivity for Canary
Wharf firm towards achieving goals and objectives form target market. There are mention below
some HRM practices that are assistive in increasing performance and profits of the business
organisation, such are as follow:- Learning, development and training practices- if managers of cited firm, really wants to
increases their sales revenue and profits from capital market so as they should have to
provides necessary training and learning sessions to their employees. This will
developing performance level and chances of gaining competitive advantage (Lengnick-
Hall, Beck and Lengnick-Hall, 2011). Along with this, high performance and innovative
employees are the important elements of HRM practices because with that, company is
able to accomplish objectives and goals of the company. Therefore, effective employers
and their subordinates are set own directions and also find the process to execute it.
Productivity and profits both are connected with each other to motivates and directors
employees. Flexible working options: - managers should have to provide flexible and effective
working options to their employees in which feel more comfortable. Flexible working
options consist with segmentation of employees in different shits according to their

choice and demands. If workers are getting negotiable and healthy working system so as
they work in more effective manner (Alfes and et. al., 2013). This will also include to
give freedom to employees so as they perform in easy going way and flexibility also
reduces working pressure. Along with this managers also gives performance rewards to
their workers then they also tries to develop their performance. An effective corporate
strategy also helps in achieving competitive advantages from target market. Productivity Employee performance management and monitoring:- to improves performance and
productiveness of each and every employee, managers should have to conduct training
and development sessions to their employees. This will also improves skills and
knowledge of workers so as they are enable to give new thoughts and ideas (Buller and
McEvoy, 2012). Along with this, HR person of Canary Wharf has to provide best
practices and gives collaboration in order to improves execution capability of their
employees. But there are some barriers that limit the success and profits of company by
which organisation is not able gain goals for that they should to create strategies and
policies.
 Payment and reward management- it is also a good way by managers can easily
improves the performance level of their workers and achieve benefits of target market. If
customers get quality products and services then the sales revenue of the firm is also
increases, its automatically higher financial conditions of the business. Payment and
reward management system helps in establishing healthy competition among
subordinates then they are working hard for gain extra benefits for voluntary.
TASK 4
P5 Importance of employee relations
In every business organisation, employees shares a certain relationship with his
subordinates. Employee relations consist with interaction of people during work and it can be in
formally and informally manner. Due to this, relations are develop and they are connected with
each other, feel free towards share any problems and issues with a firm. Therefore, employee
relationships are helpful towards decision making process (Renwick, Redman and Maguire,
2013.). There are mention below the importance of employee relations, such as follow:-

 Productivity- In Canary Wharf firm, if subordinates share strong relations with their
managers so as they can develop a pleasant atmosphere. This will maximise employees
motivation and their morale as well. Along with this, employers and workers both are
working together then they can easily take any decision towards resolving any problems
and issues. Team leaders also have to implementing effective communication programs
for establishing a friendly working environment in the business organisation. On the
other hand, effective human relations signifies people that they are working in positive
working environment. Setting goals – effective human being connections are helpful in order to setting
organizationals and goals that mangers will be achieve form target markets. Setting goals
aids in creating a key group of customers of Canary Wharf firm. If there employees are
working jointly so as they can easily decide which kind of product should be consumed.
With that, customers get quality products and services form them, that enables to
complete predetermined tasks and objectives of the firm (Bloom and Van Reenen, 2011).
If employers are able set their pre-determined goals and objectives, it also helps in to
develop them effective strategics and policies. Conflict reduction - In business organisation, human relations are helpful to reduce
conflicts and battles among peoples. If staff members are linked with each other so as it
aids in to take long term decisions. Along with this, working environment of the
company should be friendly and efficient so that employees are enable to work together.
If conflicts are reduce then employees can perform better towards the goals and
objectives of the company. A research concludes that, a happy manpower is a productive
workforce. Therefore managers should have to develop their strategics so as their
employees are not involves in unnecessary wars and battles.
 Employee Loyalty – If employees are living happy with each other, it shows their loyalty
towards the business organisation. In Canary Wharf, it is beneficial for their managers
because workers loyalty helps in improving productivity and execution of organisation
(Dul, Ceylan and Jaspers, 2011). By which it is enable to take effective decision for the
betterment of all over company. So that managers have to make impressive plans and
policies such as- compensation and voluntary benefits, bonus, allowances and other

attractive packages. With that staff members are ready to give their 100% in production
process for that they tries to work hard.
P6 Impact employment legislation upon HRM decision-making
Employment Legislation: - It is consider with workers rights in business organisations.
HRM is consists with many laws and rules that govern all aspects of recruitment, development,
placement and compensation. Along with this, employee legislation is derived from various
statutory legislations by which staff members are fell safe to work at there (Choi, 2011). It
protects workers form exploitation and low wages, gives them power so as they can create sound
against organisation. The act helps in to provide a healthy and good working environment to
employees, it also seeks with timely payment of workers salary and wages. There are mention
below the acts and legislation that are come under employment legislation, such are as follow:- The equal pay act 1970: - Under this act, every employee has right to equally pay in
Canary Wharf firm. Along with this, there is no discrimination make on the basis of
salaries and wages. The act also seeks with that women and men both have paid same and
doing the same type of work. There is no distinguish among both of them at the time of
selection, they can be judge only their capabilities and abilities (Albrech, 2011). Along
with this, the employer also don't have any right to refuse employee without giving them
any prior notice. Otherwise workers also right to claim against managers of the company
and he should have to paid basic salary to his staff person. Health and safety act 1970: - In this act, it is the duty of employer that it provides safe
working environment to their employees. If labours face any injury and accident during
working hours so as managers will be liable for whole treatment. Likewise, if this cannot
be done by employers than workers have right to case against the whole organisations. It
involves injury through heavy machinery and another electrical equipments. Therefore,
mangers have to give safe and healthy working systems and gives them new machines by
which employee can work easily. The working time directive 1999- the act is based upon working hours and days. It is the
duty of managers that they can pay theirs managers for extra working hours and days. No
one worker give extra time in business organisation , so as he will be by the manager for
this. Working time laws involves set average hours for every worker, it consist with-
special rules will be make for young employees, set limits on normal hours for night and

implement health assessment (Jabbour and et. al., 2013). Along with this, it working
time directive act also seeks with statutory entitlement to paid leave for mostly
employees.
 Sex discrimination act 1975: - In this act, there will no partiality among male and female
workers. Both will be judge on the basis of their knowledge and capabilities. Sex
discrimination act, also involve that managers do not changing their rules for women
candidates, their hard work will be measure on performance level. Men and women, both
employment have equal right to get promote, trained and participate in other activities of
the company. It also concerned with employment, development, education, harassment,
the disposal of premises and the provision of goods and services.
TASK 4
P7 Illustrate the application of HRM practices in a work-related context
In Canary Wharf, HRM practices are play significant role, it helps also helps in to hiring
new employees and candidates. Along with this, in this company managers are hiring for nurse
so it is the duty of HR person that he/she find appropriate candidate for the position. Along with
this, the employer has to give advertisement in newspaper and another job portals then many
people can reach with this informations. Job specification helps in to understand the whole
description about roles and responsibilities of the person. It also aids in to only suitable
candidates applied for this particular profile.
Job specification – Job specification is the statement that concern with necessary
elements of job. It means to provide the whole description of job role to the candidate so as he
can understand his work that he/she will be perform in business organisation. For the profile of
nurse, job specification involves what is the minimum qualification required, salary, working
hours, job responsibilities and experience of the candidate. With the person can easily know that
is she able to applied in this position. On the other hand, a job specification is as helpful as in to
recruiting talented people who can easily adjust in working environment of the company (Kehoe
and Wright, 2013). And it is also useful in distribution for social media, interviews and screening
resumes. There is mention below the document of job specification of nurse practitioner:-
Document of Job Specification for the profile of nurse practitioner

Organisation Name Canary Wharf
Job profile Nurse practitioner
No. of vacancies 1
Knowledge and skills required  the person should have a good
experience in clinic.
 He/she have the ability to provide
primary care to patients,
 analyse diagnostic health issues,
monitor & operate medical equipments,
 know the administration of medicines
& treatment.
 He/should have to report to the Sr.
nurse or doctor of its department.
Working hours 40 hours in a week.
Salary 30 pound per week
Interviews: - After job specification, HRM practices also helps in interviews and another
hiring process. In Canary Wharf, interviews are helpful for managers to hire a suitable and
appropriate candidate for the position, but these interviews are totally different from
questionnaire. There are two types of interviews- structured and unstructured interviews. Strutted
interviews refers with a pre planned face to face interaction with candidate and it involves all
higher authorities Whereas an unstructured interview consider with unplanned meeting with
person just to know about his capabilities and expectations (Weber and Fried, 2011). There is
mention below the document of interview questions that must be ask by the manager
organisation form a nurse practitioner. With that, employer can easily analysis the knowledge
and skills of the person, that is as follow:-
Interview Document for the profile of nurse practitioner
Q1. How much experience the candidate has in that particular job and why he/she chose this
profile for its career?

Q2. How did you motivate a resistant person to comply with your instructions?
Q3. What are main problems and issues in health & social care society?.
Q4. What are the most important qualities of a nurse practitioner?.
Q5. Tell the most difficult clinical experience that the candidate have ever face in his/her
career?
CONCLUSION
From the above mention file it has been concluded that human resource management is
the basic responsibilities of any business organisation.. HR manager of Canary Wharf should has
to improves its HR practices in order to develop employees performance and their productivity
as well. Managerial and operative, these two are the main functions of HR department of the
company. Along it also responsible for recruiting, selection, training and development of staff
members. The report also involves the elements of HRM practices, such as- talent acquisition,
training & development and motivation. On the other hand, employers also have to manage
healthy employee relations so as they can accomplish their goals and objectives from target
market. Human relationships also helps in developing their performance and productivity level
by provide training to them. For the betterment of workers, there are many laws and legislation
are creating by government. These acts helps in to protect employees rights in business
organisation.

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Online
Functions & Practices of Human Resource Management. 2017. [Online]. Available through:
<http://smallbusiness.chron.com/functions-practices-human-resource-management-
59787.html>. [Accessed on 9th June 2017].

Ways to Improve Employee Relations. 2017. [Online]. Available through:
<http://smallbusiness.chron.com/ways-improve-employee-relations-10913.html>.
[Accessed on 9th June 2017].