HRM in Practice: A Report on Human Resource Management Functions

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HRM in Practice
Table of Contents
Introduction......................................................................................................................................3
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Task 1 LO1....................................................................................................................................4
a. Purpose of Human Resource Function and its importance...............................................4
b. Strengths and weaknesses of the selection methods used by organization.......................7
c. Enhance Selection Process using Potential Improvements..................................................9
Task 2 LO4..................................................................................................................................11
a. Person Specification of Receptionist in Chocolate Presence..........................................11
b. Advantages and disadvantages........................................................................................12
 Internal Job Posting of Chocolate Presence................................................................12
 External or outside job posting of Chocolate Presence...............................................13
c. Media used for the role of receptionist...............................................................................15
Task 4 LO3..................................................................................................................................17
a. Employee engagement and its importance in Microsoft.................................................17
b. Microsoft Summit includes.............................................................................................19
 Approaches used to engage workers...........................................................................20
 Improve communication in the work place.................................................................21
c. Elements of UK Employment Legislation..........................................................................22 Influence of Elements on HR Decision Making.................................................................23
Task 3 LO2..................................................................................................................................24
a. Graduate Training Schemes and Internship Provided by Microsoft...............................25
b. Flexible working arrangements provided by Microsoft..................................................28
c. Motivational Techniques used by Microsoft to motivate its workers................................30
Conclusion.....................................................................................................................................31
References......................................................................................................................................33
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Introduction
The report is all about human resource management. It explains various functions of Human
resource management. It include purpose of HRM with its importance. Chocolate Presence used
selection methods to select the best talented applicant among the pool of candidates in order to
fill the vacant posts and reject the non- suitable applicants. It analyzed Chocolate Presence used
improvements in selection process with problems and limitation faced by these improvements.
The report also highlights the job requirements for the post of receptionist by Chocolate
Presence. The report highlights the importance of advantages and disadvantages of internal and
external job posting used for receptionist job role. Microsoft explains the employee engagement
plan and highlights its importance to motivate employees towards work done. Microsoft summit
used various approaches to engage its workers and improve their communication. It highlights
UK legislation elements and its influence on HR decision making. Microsoft provides internship
opportunity and training schemes to graduate students. Microsoft highlights flexible working
arrangements with benefits to engage its employees and motivational techniques used to
motivate them.It make person specification for the receptionist job role and it used Facebook as a
cheap media to give advert of requirement for receptionist role.
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Task 1 LO1
a. Purpose of Human Resource Function and its importance
 Human Resource Management - Human resource management means to manage the
human resources in order to improve the productivity of the organization. Human
resources are the assets of the organization. It basically means to hire and develop
candidates and to retain large talented human resources in order to meet the goals of the
organization in effective and efficient way.(Bratton & Gold, 2017).
 Functional of Human Resource Management
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 Recruitment and Selection - The human resource management is done by recruiting and or
hiring talented candidates to fill the vacant posts of the organization. Selection means to
select the best candidate and removed the unsuitable candidates. For example - The
Chocolate Presence hire and select best talented applicants in order to fill the vacant posts by
inviting them through newspapers, email, online, etc.
 Personnel administration -Personnel administrator of Chocolate Presence recruit applicants
and provide training to the new hired candidates. Personnel administrator utilized full
abilities of new hired applicants effectively in order to meet the objective of the organization.
 Training and development - Training and development programs provided by Chocolate
Presence to provide training to employees so that the new employees as well as the existing
employees can work effectively and efficiently by personal development.
 Performance and reward management–according to performance the best performer
employees will be ranked higher and rewarded by increasing his/her pay and award will be
given by Chocolate Presence (Noe, et. al., 2017).
 Purpose and Importance of HRM
 It motivate the employees to do work effectively and efficiently.
 It improves the productivity of the organization.
 It helps in personal development of the employees.
 It helps to earn profits with the help of employee’s efficiency in workplace.
 It helps in enhancing living standard of the employees.
 It creates employment opportunities.
 It creates loyalty and commitment among employees.
 It boosts the morale of the employees in workplace.
 It creates employee job satisfaction.
 It expand skills and competencies of employees (Banfield, et. al., 2018).
b. Strengths and weaknesses of the selection methods used by organization
Chocolate Presence used selection methods to select the best talented applicant among the pool
of candidates in order to fill the vacant posts and reject the non- suitable applicants.
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Selection methods
1) Selection criteria - selection criteria used by Chocolate Presence by giving task to the
candidates to be completed in time and then select accordingly.
2) Peer assessment – inChocolate Presence the assessment test will be conducted and
made in home bythe applicant’s in order to judge the performance of the peers. This
method is used to predict the future leadership success. It involves different people who
has relationship with the applicants to know their behavior towards work.
3) Interview on telephone and video –In distant areas the Chocolate Presence of
candidates are assessed by taking their interviews on telephone calls and on video calls
and attract many applicants. The preliminary assessment will be done to know about the
job suitability of the candidates.(Guo, et. al., 2019).
4) Informal meetings - Informal meetings conducted by the Chocolate Presence to observe
the behavior of the candidates and to find out the personality traits easily which are
inhibited in candidates.
5) Structured interviews - Chocolate Presence conducts structured interview of applicants
to assess candidate’s communication skills and presentation to see they fit to the job
position or work area or not.
Strengths Weaknesses
Assessment center helps to find the right
applicant for the right job.
In assessment center waiting time will be
increased to use manual response.
Interviews help to measure verbal and
presentations skills of candidates.
Individuals can answer questions in
favorable manner and manipulate results.
Structured interview helps to reduce bias
risk.
Unstructured interview increased bias risks
Informal meetings helps to observe
behavior of candidates.
Informal meetings bring lack of
seriousness among both candidate and
employer.
Telephonic interview is fruitful to get high
response from candidates (Green, et. al.,
2015).
Telephonic interview will not be fruitful as
it gets weak response from the candidate
due to poor signals (Powell, et. al., 2107).
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c. Enhance Selection Process using Potential Improvements
Chocolate Presence do Improvements in Selection Process
1. To attract best talented candidates the Chocolate Presence offer competitive salary-
survey of job listing will be conducted by the Chocolate Presence to analyze what
competitor organizations offered similar positions jobs and provide good and attractive
salary to attract talented qualified candidates.
2. Higher the best fit candidate to meet the goals of the company - Chocolate Presence
higher best candidate who fits the vacant position and who has expertise in the job, so
that the Chocolate Presence can get benefit up to five years from the best selected
candidate in order to meet the goals (Khatami, et. al., 2016).
Problems currently faced by Chocolate Presence in Selection process
 Large Pool of candidates - It is sometimes very difficult for the Chocolate Presence to
select the right candidate for the right job position.
 Poor judgment- sometimes tests will be judged poorly because the skills and abilities will
not be judged properly by using tests to judge the candidates (Cascio, 2015).
 Enhance Stress - going through selection test the candidates sometimes take stress as
pressure provided to candidates in interview round to pass in tests and give their best
performance will be stressful for candidates which creates problem for Chocolate Presence
to handle the candidates.
 Select best and Reject others - Chocolate Presence faced problems in selecting the best
talented applicant but at the same time reject other non- suitable candidates will be difficult.
 Plan Interview - To plan the interview with fixed schedule and time is difficult task for
Chocolate presence to conduct every interview with the different candidates will be hectic.
 Time Consuming - selection process takes very long time to follow the proper process to
select the right candidate for the right job to fill the vacant positions by the Chocolate
Presence.
The best potential improvement in selection process selected by the Chocolate presence is to
offer competitive salary in order to attract talented candidates to fill the vacant positions. The
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limitation of the above improvement is that due to competition organizations provides
competitive salary to attract high talented candidates.
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Task 2 LO4
a. Person Specification of Receptionist in Chocolate Presence
Person Specification
(List of things required in a person)
Basic requirements Merit requirements
Skills  Good communication
skills
 Good listening skills
 Graduate
 Time management skills
(Woods, et. al., 2017).
 One to three years’
experience as receptionist
 Person must wear formal
dress
 Polite behavior is must
 Attractive personality
required to attract
customers
 Good looking person
 Fluency in English
Qualification  10th pass
 12th pass
 Graduate
 Required graduate
person or
 Post graduate if any
Experience  Earlier Worked as
receptionist
 Handle customers
 One to three years’
experience required
 Worked with people
and learn to tackle
difficulties before
Attitude  Positive attitude
 Enthusiastic
 Respectful
 Honest
 Sense of humor
 Deterministic
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 Gentle
 Learn difficulties
 Intelligent
 Not aggressive
b. Advantages and disadvantages
Internal Job Posting of Chocolate Presence
Advantages Disadvantages
It provides good qualified employees to get
transfer and promotion within the
organization.
If feedback in not provided properly to the
candidates then they become demotivated,
unhappy as they become unsuccessful in job.
It provides career growth and development of
employees.
It create tension among employees if same job
profile candidate are in the same organization
but one is selected and another one id
rejected.
Equal job opportunities will be provided to
the employees.
Conflicts arises among employees who get
equal job opportunity.
The organization provides knowledge of the
policies and roles and responsibilities and
guidelines of promotion and transfer of job to
employees (Sekaran & Bougie, 2016).
As employees already know the guidelines to
get promotion and transfer in jobs. So the
employees can misuse the information and
sometimes don’t become serious for it.
It helps the organization to retain qualifies
employees.
If positive employee attitude becomes
negative will be dangerous for the
organization (Sekaran & Bougie, 2016).
External or outside job posting of Chocolate Presence
Advantages Disadvantages
It helps in finding right candidate for the right Candidates who doesn’t meet the vacant job
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job post in the organization. position criteria are dissatisfied with the
vacant job position.
It creates positive job opportunities among
employees of the organization.
It creates negative attitude for the employees
who are not interested in the job post.
It helps the organization to provide
information related to the job requirements
for the vacant post.
It spreads negative information if the majority
doesn’t want other job for different job
position.
It helps the organization to provide
information related to the various activities
like social activities, conferences and
meetings can be posted in the notice board
(Brown, et. al., 2016).
Lazy employees don’t like to see the notice
board and don’t want to indulge in the
activities of the organization.
Various events can be posted throughout the
office hours and outside the office hours in
the notice board.
Employees are careless and don’t even see the
notice board or don’t want to participate in
the events organized by the organization
creates negative attitude among employees
(Brown, et. al., 2016).
c. Media used for the role of receptionist
The most popular media used here is social media. In social media where Facebook is used and
the skills required in a receptionist are good communication skills, adaptability skills,
interpersonal skills, technical skills, active listening ability and problem-solving skills, etc.
required for the role of receptionist person.
The media used here is social media. In the social media Facebook used as a medium to give
advertisements for the job role of receptionist which will be required in Chocolate Presence.
The social media Facebook is very cheap to give advertisements related to the job role of
receptionist requirement by the Chocolate Presence as compare to the small and medium
organizations. As the budget required will be very cheap to provide advertisement for the
requirement of the receptionist person. Using Facebook as a famous social networking site, large
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users see advertisement using social media. Using Facebook as a social media to provide
advertisement related to receptionist job role and skills required in a person can be very easy and
effective for the Chocolate Presence (Lee, et. al., 2018).
The Facebook social media is very appropriate and realistic in nature. Crowd is available in
social media as Facebook to contact many customers online and to easily call public for job
requirement and for the interview.
Reasons to Advertise on Facebook
 Audience are on Facebook - there are large users of Facebook who can be easily contacted
by the organization. Facebook provides biggest advertising opportunity to the Chocolate
Presence in order to give advertisement related to the job requirements, products, etc. The job
role of receptionist person advertisement will be beneficial to use Facebook as a social media
to attract large customers.
 Facebook advertisements are cheap -Facebook is a very cheap social media used by
Chocolate Presence in order to give advertisements related to the job description of
Receptionist person.
 Find new qualified leads easily -Through Facebook the large qualified persons leads can be
easily found by the Chocolate Presence related to the job requirement for the role of
receptionist. (Lee, et. al., 2018).
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