This report provides a comprehensive analysis of the human resource management (HRM) issues faced by The Golden Lion Hotel. It begins with an introduction to HRM concepts and the specific context of the hotel, followed by an examination of contemporary issues and emerging trends in the hospitality industry. The report then delves into specific challenges such as employee turnover, productivity, consumer relationships, and the adoption of technology. It includes reflections on articles addressing recruitment, employee relations, and change management. Furthermore, the report outlines the design of job descriptions, person specifications, and performance appraisal methods for a receptionist role. It synthesizes performance management processes to minimize staff turnover, identify training needs, and enhance promotions within the hotel. Finally, the report includes a critical analysis and revision of existing HR policies and practices, offering recommendations for improvement and communication strategies.