Human Resource Management in the Hotel Industry: A Report

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Added on 2021/07/20

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This report delves into the core aspects of Human Resource Management (HRM) within the hotel industry, using the Hilton Hotel Stratford as a case study. It begins by outlining the purpose and roles of HRM, emphasizing its importance in staff development, hiring, policy implementation, and fostering a safe and productive work environment. The report then explores human resource planning, highlighting the significance of aligning HRM strategies with business objectives by analyzing supply and demand. It also examines current employment relations, including trade union structures and the impact of employment laws on managing human resources, such as employee rights and legislation. The report further provides a job description and person specification for a hotel industry role and discusses the employee selection process. Finally, it covers the contribution of training and development activities to effective hotel operations.

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HUMAN RESOURCE MANAGEMENT

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Table of Contents
INTRODUCTION................................................................................................................................. 3
TASK 1................................................................................................................................................. 3
1.1 Purpose and role of human resource management in hotel industry............................................3
1.2 Human resource plan based on the analysis of supply and demand.............................................4
TASK 2................................................................................................................................................. 5
2.1 Current state of employment relations in hotel industry..............................................................5
2.2 Employment law affects the management of human resources....................................................6
TASK 3................................................................................................................................................. 7
3.1 Job description and person specification for a hotel industry job.................................................7
3.2 Selection process of different service industry business..............................................................7
TASK 4................................................................................................................................................. 8
4.1 Contribution of training and development activities to the effective operations..........................8
CONCLUSION..................................................................................................................................... 8
REFERENCES.................................................................................................................................... 10

INTRODUCTION
The human resource management is a part of the Human resource Department for
enhancing the performance of staff members in service of strategic objectives of the
managers. The main focus of the human resource is to increasing the productivity and
development of company (Armstrong and Taylor, 2014). Hilton Hotel Stratford is a
worldwide hotel with the 50 rooms in the city of the Stratford in context to satisfy the needs
and wants of the business and also gives the good quality of travelling services to its
customers. In this present given report mentions about the purpose and roles of Human
Resource Management in the hotel industry. Under this, here is a discussion about the
justification the plan of human resource by analysing the demand and supply. In this present
business report also discuss about the impact of employment law on the management of
human resource in the chosen service industry.
TASK 1
1.1 Purpose and role of human resource management in hotel industry
Human resource management refers to a process which is used for managing and
controlling the all business related activities and also people of organisation in context to the
hotel industry. In the this industry the main areas related to the operations are hiring and
staffing, benefits to employees and also give the compensation to them. The employees of
Hilton Hotel Stratford give the training and all the facilities to its staff members in order to
increasing the profitability and development of the business. There are some roles of Human
resource management given below as above:
Training and development- It is the main role of human resource department. In
this, the human resource manager gives the training to its staff members in order to increasing
the capabilities, knowledge and the skills of them (Brewster and Hegewisch, 2017). From this
they can do their work in an effective and efficient manner. With the help of this the
productivity and also the growth of company will be enhanced. The staff members are the
essential part of company.
Hiring and selection- Under this it is the responsibility of the human resource
manager is to hire the capable and best staff members who have the capabilities and also
skills in order to doing the work or job in an effective manner. It is necessary that the person
should be capable and also trust worthy. Human resource manager hires the person from the
internal source as well as external source.
Implement policies at workplace- It is the major role of staff members to execute
the policies and plans at the workplace by including its staff members at the workplace. From
this the productivity of company will be enhanced (Guest, 2011). If employer will include its
employees in the process of decision making, then from this they will be satisfied from the
job and enhancing the motivation and morale of staff members.
There are various functions of Human Resource management given below as above:

Safety environment- It is the function of human resource manager is to provide the
safe working environment to its staff members in order to increasing their productivity and
development of business.
Compensation- If there is any kind of accident happens to the staff members, then in
this case employer compensate to the staff members in terms of money.
Motivation- For increasing the motivation level of the staff members, managers
include them in the process of decision making. It is necessary that the manager should listen
the problems of staff members carefully and also give them the proper solution.
Increasing the productivity- The main focus of manager is to increasing the
productivity and goodwill of the company (Meredith Belbin, 2011). For enhancing the
goodwill of an organisation, it is necessary for staff members increasing the motivation level
of employees.
1.2 Human resource plan based on the analysis of supply and demand
The human resource is a process which is concerned to identify the current and also
future requirement of human resource in company in order to accomplishing the aims and
objectives of cited hotel. For achieving the target, it is necessary for the management of
Hilton Hotel Stratford is to make a relationship among the strategic planning and also process
related to the human resource. It involves an estimation of people which are required for
doing the particular activities and also tasks (Chelladurai and Kerwin, 2017). Human resource
planning is very important to doing any kind of changes which are necessary for the future
requirement. It is very helpful in development of the human resource for connecting with the
business related strategies.
The demand and supply is very essential for the productivity of business. It is
necessary that the demand and supply should be equal. The determination of supply and also
demand related to the human resource is an important and necessary part of process of the
human resource planning. With the help of this the human resource manager can determine
the availability of the human resource in this hotel industry and also the procurement cost of
human resource for this Hilton Hotel Stratford (Wright and McMahan, 2011). A competitive
environment relate to the availability of the human resource in this hotel industry that can be
determined and also measuring through the analysis of supply and also demand of human
resource in this industry. The Hilton Hotel Stratford believes in the process of planning
related to the requirement of human resource at the workplace in future purpose according to
analysing the supply and also demand of the human resource in the Hilton hotel. For
determining the current human resource at Hilton Stratford hotel are compared with existing
and also future needs in order to forecast the demand and supply do human resource at cited
hotel. Like this, the availability of human resource for this hotel industry is determined with
the help of the recruitment agencies in context to forecasting the human resource supply
according to the budget of hotel. The forecasting of the supply and also demand with
determining the requirement of the cited hotel which will help in any upcoming changes and
increase its competitive advantage. If the supply and demand will be equal then it will helps
in increasing the development and profit level of business.

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TASK 2
2.1 Current state of employment relations in hotel industry
Employee relation refers to the relationship among the employer and also staff
members. It is necessary that the at the workplace, the relationship among the managers and
also employees should be good. It will help in increasing the profitability and the
development will be improved. In the hotel industry, manager take care the health of staff
members by proving the safe and also healthy working environment (Huselid and Becker,
2011). The employee relation means the understanding and also coordination between the
employees in an organisation. With the help of this they all will properly and do their work in
an effective and also proper manner. The relationship among the employers and also staff
members give their contribution towards achieving the organisational goals and also
objectives in a specific period of time. The present state of employee relations in the given
hotel industry in various context give below as above:
Structure related to Trade Union and Unionization- World Federation of Trade
Unions (WFTU) was formed in year 1945 ad its main objective is to bring the trade union
together in the world. In the hotels and tourism, trade union international workers are an
international trade union in context to protect the interest of workers and also the safety
standards in an organisation. The trade union refers to the group of many workers and they
are unite for the purpose of achieving the common goals and also protect their interests. In
the hotel industry, the main aim of trade union is to safety and health of workers who are
already working in an organisation (Lengnick-Hall, Beck and Lengnick-Hall, 2011). In
Hilton hotel, the trade union together in context to protect their interests and also their goals
at the time of working in hotel and also help them in order to solve the grievances.
Culture- The culture of Hilton hotel is good and in this the employees dress is formal
and also professional uniforms. In the service industry, the working environment and also
culture is varied from hotel to the hotel.
Employee participation and also Empowerment- Staff members in hotel industry
consisting the employees or workers which are allowed to give their participation on the
process of planning at the work place. If the employees will involve more in the
organisational activities, then from this the chances of conflict will be arise less and also
helps in making the coordination among them (CHUANG and Liao, 2010). In the hotel
industry, an empowerment is provided to the staff members with the help assigning them
some responsibilities which are related to satisfying the needs and also demands of people.
2.2 Employment law affects the management of human resources
There are some impacts of employment law on the human resource management in
the Hotel industry:
Rights of Employees- The rights of staff members which are related to the making of
managers to keep under the employment contract for assuring the work of staff members in
the healthy and also safe working environment, joining the trade union, proving the better and
also effective training facilities.

Employment legislation- The legal system which is related to protect the rights of
employees. There are many different acts introduced by the government in order to protect
the staff members (Purce, 2014). The act like Equal pay gives the men and women same pay
or salary for the same job. There are many different acts which Hilton hotel applied at the
work place such as Employment rights, Health and Safety working environment, Wages act.
The redundancy of employment happens when the job of employees is lost and from
this the sales of company decreases and the productivity and also development of hotel
decreases. Under this kind of conditions, the staff in company decreases and from this the
goodwill of company badly impacted. The main focus of the employment rights in on the
employment in the wages payment to workers with our arising any kind of discrimination at
workplace like age gender, occupation, race etc. The legal system gives for the process of
reconciliation and also arbitration for making solution of any kind of conflict.
The Amendments was done through the rights of employment 20010 and
through the act of employment rights 2004 to 1999- The employment rights formulated the
new policies and also rules which are concerned to the maternity, adoption leave, paternity
and also make some changes in the system of Tribunal. The motive of this act is to reduce the
procedure of dismissal for the staff members which was necessary. The changes were formed
the current labour law in the United Kingdom (Marchington and et. al., 2016). The current
employment rights act 1999 was fully reformed through amendments which were made
through the act of 20020 and also year 2004.
TASK 3
3.1 Job description and person specification for a hotel industry job
There is job description and also person specification is given below as above:
Job Description
Job Title House keeper
Responsible to Manager of Hotel
Responsible for Room attendees and also Cleaners
Purpose of Job  This person is responsible for the
hotel domestic services.
 Supervise and lead the room
attendants and cleaners
Duties  Allocate the cleaning related duties to
staff.
 Check out the ready rooms’ for the
guests.
 Send the bedding for laundry.
Occasional duties  Provide training to staff members
 Appointing the staff.
 Discipline

Person Specification
Title of Job Housekeeper
Job Details Responsible for domestic hotel services and
also lead the room attainders.
Qualification Diploma in hotel management and also
graduate
Experience Minimum 1 month in hotel industry
Skills Communication skills and ability to lead and
manage people.
Personal characteristics Responsible, organise, trustworthy.
These are the person specification and also job description related to the post of house
keeper. It is necessary that person should be liable for doing the work.
3.2 Selection process of different service industry business
There is a comparison among the Hilton hotel and also British Airways:
Selection process of Hilton hotel- This hotel uses the good and also effective process
related to the hiring applicants who are very intensive but the relatively simple. Under this,
the online forms of application are screened with the help of hotel representatives and human
resource manager selects only those candidates who are bale for doing the job. In this first
contact is made through the representative of human resource through the phone for the
interview purpose and also allow them for the face- to- face interview (Bloom and Van
Reenen, 2011). In the interview, the interviewer asked the interview from the candidate and
also judges the candidates by their behaviour and also attitude.
Selection process of British Airways- In the selection process of British Airways
for the hiring of Pilot which is made through inviting the many applicants for the submission
of the online form of application. After the screening of the applicants of candidates, the team
of British Airways recruitment shortlisted the people and also invite them for the selection
day. The selection process of British Airways is taken place for the two and more than two
days at its recruitment centre (Scullion and Collings, 2011). On the first day of this company
do the aptitude tests like for an instance numerical reasoning and also verbal. On the second
day, those people who are chosen for the interview with the Airway pilot and also with the
human resource associate. Those people who are passing in all these stages are placed for the
Hold Pool for the period of 12 months as the position of airline officer.
Comparison among the airline industry and hotel industry selection process- These both
industries are connected to the service sectors but in this the hiring and selection process is
different from each other in context to determining of applicants sustainability for job (Daley,
2012). In the airline industry, the selection process is according to the determining of hard

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skills and also technical aspects. On the other hand, in hotel industry the selection process is
on the basis of measuring the soft skills of people.
TASK 4
4.1 Contribution of training and development activities to the effective operations
Training is refers as those programs which is conduct by managers to enhance
knowledge of workers and learning on a particular topic and issues. Basically these are
organized and designed by managers to help workers so they can develop themselves as per
the needs and requirements of work culture (Marchington and et. al., 2016). This help in
enhance productivity and performance of workers at workplace and develop their skills for
perform big and complex jobs in enterprise. This is done by managers with help of different
educational programs.
Difference between training and development
 Training refers o those specific programs which designed by enterprises to enhance
level of knowledge of workers and develop specific skills in them. On the other hand,
development refers to those activities through which employees of enterprise grow
and learn.
 Basically training is known as the act of teaching whereas development is an act
related with self assessment of individual.
 Training is carrying out for short duration of time while development is a long term
procedure.
 Main focus of training is on present while future is covered with the help of
development.
 Training is concentrated towards job of individual while development concentrates on
career building.
So many people are involved in training while process of individual involves only one person
(Meredith Belbin, 2011).
Benefits of training to Hilton hotel Stratford
 Increase productivity of employees
 Develop different skills in staff members.
 Improve performance with the help of guest satisfaction
 Increase confidence among staff members to handle variety of guests.
 Increase employee satisfaction and decrease employee turnover.
 Decrease the chances of accidents that may happen at workplace by decrease
bad performance of workers.
Role and need of training
 Entrepreneur: An entrepreneur is the individual who do not have enough
experience to execute business operations. Therefore in order to develop

different kind of skills an enterprise has do undergo through the process of
training for handle the business operation in an effective way.
Staff: Employees are the one who directly interact with customers that’s why there is a need
to staff members to undergo with different training programs for better satisfy the needs and
wants of customers. Different techniques of training help in improve communication skills of
workers which support long term development of human resource (Purce, 2014). These help
staff members to better understand the culture enterprise and they adopt themselves in
enterprise.
 Organization: An organization as a whole requires training to bring
cooperation and coordination among its different activities performed by
various workers at different level of company. Training helps in create healthy
and positive environment in enterprise. Further in help in develop a good
working culture in company which increase positive image of company in
market.
Overall programs of training and development help an enterprise in achieve its set
goals and objectives in an effective way as this help in enhance skills of workers.
Skilled workers increase productivity of firm and better satisfy the needs of
customers.
CONCLUSION
It has been concluded from the above given business report that human resource plays
a necessary role in context to increasing the effectiveness and profitability of the business. In
this present business report studied about the impacts of the employment law on the hotel
industry. There is also studied about the person specification and also job description for the
hotel industry. Under this report discussed about the contribution about the training and
development activities to the effective operations for the hotel industry. The comparison
about the process of selection of various businesses in the service industry.

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REFERENCES
Books & Journals
Armstrong, M. and Taylor, S., 2014. Armstrong's handbook of human resource management
practice. Kogan Page Publishers.
Bloom, N. and Van Reenen, J., 2011. Human resource management and
productivity. Handbook of labor economics. 4. pp.1697-1767.
Brewster, C. and Hegewisch, A. eds., 2017. Policy and Practice in European Human
Resource Management: The Price Waterhouse Cranfield Survey. Taylor & Francis.
Chelladurai, P. and Kerwin, S., 2017. Human resource management in sport and recreation.
Human Kinetics.
CHUANG, C.H. and Liao, H.U.I., 2010. Strategic human resource management in service
context: Taking care of business by taking care of employees and customers. Personnel
psychology. 63(1). pp.153-196.
Daley, D.M., 2012. Strategic human resources management. Public Personnel Management,
pp.120-125.
Guest, D.E., 2011. Human resource management and performance: still searching for some
answers. Human resource management journal. 21(1). pp.3-13.
Huselid, M.A. and Becker, B.E., 2011. Bridging micro and macro domains: Workforce
differentiation and strategic human resource management.
Kehoe, R.R. and Wright, P.M., 2013. The impact of high-performance human resource
practices on employees’ attitudes and behaviors. Journal of management. 39(2). pp.366-391.
Lengnick-Hall, C.A., Beck, T.E. and Lengnick-Hall, M.L., 2011. Developing a capacity for
organizational resilience through strategic human resource management. Human Resource
Management Review. 21(3). pp.243-255.
Marchington, M and et. al., 2016. Human resource management at work. Kogan Page
Publishers.
Meredith Belbin, R., 2011. Management teams: Why they succeed or fail. Human Resource
Management International Digest. 19(3).
Purce, J., 2014. The impact of corporate strategy on human resource management. New
Perspectives on Human Resource Management (Routledge Revivals). 67.
Scullion, H. and Collings, D., 2011. Global talent management. Routledge.
Wright, P.M. and McMahan, G.C., 2011. Exploring human capital: putting ‘human’back into
strategic human resource management. Human Resource Management Journal, 21(2), pp.93-
104.
Online

Human Resource Management, 2017. [Online]. Available through: <
http://www.whatishumanresource.com/human-resource-management > . [Accessed on 10th
November, 2017].