Comprehensive HRM Report: Evaluating Tesco's HR Strategies

This report provides a comprehensive analysis of human resource management (HRM) practices at Tesco, a multinational retailer. It begins with an overview of Tesco's organizational structure, mission, and vision. The report then delves into the purpose, functions, roles, and responsibilities of HRM within the company, emphasizing internal employee engagement and cultural sensitivity. It examines various HRM approaches, including workforce planning, recruitment and selection, training and development, performance management, and reward systems. Furthermore, the report explores the importance of employee relations and engagement, focusing on productivity, teamwork, and conflict resolution. Finally, it addresses employment legislation relevant to Tesco, such as anti-discrimination, leave provisions, minimum wage, and equality acts. The report highlights how Tesco implements these practices to achieve its business objectives and maintain a competitive edge in the market.

Managing
and Leading
Human Resource

Table of Contents
INTRODUCTION...........................................................................................................................3
PROJECT 1......................................................................................................................................3
1. Over view of organisation..................................................................................................3
2. Purpose of Human Resource function and its roles and responsibilities............................4
3.Approaches to workforce planning, recruitment and selection, development and training,
performance management and reward system.......................................................................5
4. Approach to effectiveness of employees relation and employee engagement...................6
5 Employment legislation within organisation.......................................................................7
PROJECT 2......................................................................................................................................9
1. Job specification for a given position in organisation........................................................9
2. Curriculum Vitae..............................................................................................................10
3. Preparing documentation of Preparatory notes for interviews based on selection criteria11
4. Job offer for selected candidate........................................................................................12
5. Evaluation process for conducting appropriate human resource practices......................13
CONCLUSION..............................................................................................................................14
REFRENCES.................................................................................................................................15
........................................................................................................16
.......................................................................................................................................................16

INTRODUCTION
Human Resource Management is defined as process of managing employees in a
particular company and it involves hiring, firing, training and developing as well as motivating
employees (Foster, 2014). In this report organisation chosen is TESCO, a British Multinational
groceries and general merchandise retailer headquartered in England, United Kingdom. This
report is going to analyse purpose and scope of human resource management of TESCO in terms
of resourcing its organisation with talent and skills in appropriate manner to full its functions.
Evaluating various key elements of human resource management that are necessary for an
organisation. Moreover, analysing internal and external factors that are effecting human resource
department in decision-making process along with employment legislation. Furthermore,
implementing human resource practices in work related context of respective organisation.
PROJECT 1
1. Overview of organisation
TESCO is a British multinational groceries and general merchandise retailer
headquartered in Welwyn Garden City, England, United Kingdom. It is third largest retailer in
worldwide measured by gross revenue. It has been expanding globally, with operation in 11
other countries in world. TESCO has diversified into areas such as retailing books, clothing,
electronics, furniture, toys, software, telecoms and internet services. It repositions itself from
being a down market high volume low cost retailer to attract range of social groups by offerings
product ranging from low cost retailer.
Mission and Vision: TESCO wants to enjoy long term successful business. The core
vision is contrasting business strategies and practices continuously adapt in a changing world. It
has seven part of business strategy to help in achieving its mission and vision. Moreover, they
are setting benchmark for what they hope to achieve in future for long term. They build customer
and colleagues in an attractive manner to attain competitive edge in market. Its mission and
vision guides direction of an organisation and strategic decision to make it happen.
2. Purpose of Human Resource function and its roles and responsibilities
Human Resource Management is an important part of an organisation. Its includes
purpose and function that help an organisation to perform their task effectively (Pattanayak,
2018).Function of human resource are connected with hiring, firing and recounting and selecting

a right candidate for an organisation. It is described as formal system devised for management
within an organisation. Responsibilities of Human Resource managers fall into three main
categories such as staffing, employees compensation and benefits and defining and designing
work.
Purpose of Human Resource Management: Human Resource Management is an
effective process that help in development of employee’s work related to their knowledge skills
and experience from their work (Armstrong and Taylor, 2014). It also helps employees and
employers to work together in order to improve performance and meet organisation goals and
objectives. Internal employee’s engagement: Human resource management works towards
increasing productivity of employee’s performance as a result to improve quality of their
working criteria. The managers of TESCO implements necessary polices for their
employees to retrain more improvement in performing their task.
 Cultural sensitivity: It is duty of human resource management to maintain cultural
awareness of their organisation to its employees. So that employees are able to respond in
an effective manner in workplace. The human resource managers of TESCO are
conducting attractive session and get together so that its employees feel comfortable and
carry out their work without any hesitation and difficulties.
Function of human resource management: Human Resource Management function
plays a vital role in an organisation (Bratton and Gold, 2017). Its function is applied in hiring,
recruiting, selecting, acquiring, developing, maintaining and providing remuneration and
compensation to employees. Recruiting and selection: Recruiting and selection process are essential function of
human resource management of every organisation. It helps managers of TESCO in
screening and selecting qualified candidate for a specific job profile. So that they are able
to maintain their objectives and goals of organisation.
 Managing employee’s relation: In an organisation employees are pillar to success.
Managing employee’s relation in organisation is an important task for human resource
management. The managers of TESCO manage its employee’s relation in an effective
manner in order to reduce conflicts and misunderstanding among employers and

employees. They planned their employee relationship in healthy manner as they are key
to success for organisation.
Roles and responsibilities of human resource management: In organisation there are
many different roles and responsibilities of human resource manager. It helps to build and
execute strategies, administration and managing people in an organisation (Briscoe, Tariquend
and Schuler, 2012). The roles and responsibilities of human resource managers of TESCO are
recruiting and selecting attractive talented candidate for right job profile. Proving various
training and development session to their existing and new employee so that they know their
duties and according perform their work in an effective manner. Moreover, maintaining work
culture of their employees, relationship of both employer and employees, rewarding their
employees on their excellent performance and motivating them to work harder to achieve
organisation goals.
3.Approaches to workforce planning, recruitment and selection, development and training,
performance management and reward system
Human Resource management approaches enhances ability of workforce planning,
recruiting and selecting right candidate, providing training and development and rewarding
employees. It leads to increase productivity of their business. These are very important
approaches in improving employee’s performance and ability.
Work force planning: Work force planning is a systematic identification of an
organisation is going to need in terms of size, type and quality of workforce to achieve its
objectives (Brewste and Hegewisch, 2017) It help human resource managers of TESCO to
determine mix experience, knowledge and skills that are requires to get night number of
employees at right time to achieve its goals and objectives.
Recruitment and selection: Recruitment and selection process is one of most important
aspect of establishing and running a business to achieve its goals and objectives. This process
help human resouce managers of TESCO to hire a qualified candidate's that suits job profile.
Moreover it helps human resource managers to become more creative in utilising and
monitoring employment changes that help them to competitive in market.

Development and training: Development and training process help managers of
employees to shape their employees and staff according to working culture of an organisation.
This help human recourse managers of TESCO to emphasise on employees working criteria and
employee’s growth and development in workplace. Moreover, it also helps to increase
productivity and profitability by utilising full allocation of resources in an effective manner.
Performance management and reward system: Performance management and reward
system is concerned with implementation of polices to provide reward in accordance to work
performance of employees (Chelladurai and Kerwin, 2017). It help human resource managers of
TESCO to manage pay control system which covers salary and other benefits for employees. It
help to increase performance of employees along with certain perks of benefits in order to
provide services to its customer. Hence this lead to increase productivity and profitability of
business and help to maintain competitive edge of its organisation.
The above mention is certain assessment to approaches that help human resource of
managers of TESCO to enhance its employees capacity and ability to perform their work with
ease. Moreover, it also helps them to increase its productive through its employees performance
and remain competitive in market.
Illustration 1: Recruitment and selection process 2018
(source: Recruitment and selection process 2018)

4. Approach to effectiveness of employee’s relation and employee engagement
In an organisation it is important for human resource management to maintain a good
relationship between employee and employer. If employees and employer are good then it boost
to increase the performance of their working criteria. Moreover, it will contribute success of an
organisation by saving excess use to time and resources in order to increase productivity and able
to reduce outsourcing.
Productivity: In an organisation where both employees and employer work together in an
effective manner it leads to increase productivity of an organisation. The managers of TESCO
maintain and build employees relation and employees engagement in an efficient manner so that
it help to reduce conflicts. Moreover, they are maintaining effective communication flow in
workplace where employers and employees come up together to increase productivity of
organisation.
Teamwork: If both employers and employees work together that its creates an
opportunity to build a dynamic team (Budhwar and Debrah, 2013). The human resource
managers of TESCO ensure that each and every employee work together in an team in order to
achieve organisation goals and objectives. Moreover, both employees and employer feel
comfortable to share their views and ideas without any hesitation and able to build strong and
dynamic team in order to perform their best.
Conflict resolution: In an organisation, if both employees and employer relation good
then it helps resolve conflicts if arise. A good relationship between employer and employees help
them to understand each other and they feel comfortable to discuss any problem that arise in their
workplace. The managers of TESCO help both of them to maintain good working surrounding
which reduces less conflicts. In order to maintain for long term human resource management
divides their roles and responsibilities in an appropriate manner that help to arise productivity.
Accentually, a happy workplace is productive and profitable in nature.
5 Employment legislation within organisation
Employment legislation is a framework that governs law regarding employees within
workplace. This law exists to regulate relationship of employees and organisation. An
organisation need to compile with this relevant employees regulation for both employers and
employees (.Buller and McEvoy, 2012).Moreover, it also help managers in hiring process,

dismissal process and make sure each and every employee is treated fairly. The human resource
of managers has adopted this employment laws that are essential in nature.
Anti-discrimination act: In an organisation anti-discrimination act helps in preventing
favouritism in a workplace of an organisation. This act indicates that each and every employee
should be treated equally and fairly without any discrimination. The managers of TESCO follow
this act in hiring and selecting a right candidate and compensating their employees according to
their working criteria. In order to meet organisation goals and objectives, if managers fail to
adopt this act then they will lead to penalties that are abided by government.
Leave provision: Leave provision helps employees with certain benefit of leave such as
to take leaves up to 12 weeks of unpaid leaves (Purce, 2014). Even employees are entitled with
job security during their absence and in their health coverage continues if their work have
remained. The human resource managers of TESCO provide certain benefits to their employees
regarding health and safety measure so that they can perform their work with job security.
Minimum wage act: In this act, government has decided certain law regarding payment
to employees and staff. The human resource managers of TESCO ensure that every employee are
paid according to government. So that there is no discrimination in pay scale of employees.
Furthermore, if managers fail to adopt this act then they will be abided to certain penalties that
are imposed by government.
Equality act: According to equality act, an organisation should treat each and every
employee fairly in workplace. The human resource managers of TESCO are treating each
employee fairly in working environment and ensuring that in all aspect of organisation they are
treated equally.
Wage and hour act: In this act, government has set minimum wage rate according to job
profile and designation (Nickson, 2013). It should be revised on regular periodic basis as this act
differ from state to state and region to region. The human resource managers of TESCO ensure
that employees are paid according to their working hours and designation. Moreover, they need
to check continuously that each employee are paid in correct manner without any discrimination.
Furthermore, it will lead to increase the performance as well as boost to motivate employees, if
they are rewarded with good pay and incentives for performing their best.
Above discussed points are employment law that have major impact on human resource
department in decision-making process regarding compensating and benefiting their employees

(Pieper, 2012). Moreover, human resource managers of employees have adopted this
employment laws in order to prevent themselves from laws and penalties that are abided by
government.
PROJECT 2
1. Job specification for a given position in organisation
Job specification is a statement of employee characteristics and qualification required for
satisfactory performance of defining duties and task comprising a specific job or function. It is
basically derived from job analysis. In organisation context to TESCO, human resource manager
want to hire for a job position of customer service.
Company Name: TESCO
Job Details: Customer Service
Department: Customer Service Association
Job type: Full Time
Salary: Negotiable
Location: England, United Kingdom
Job Specification:
 Ensuring full implementation of customer service strategies across business structure
and acculturating processing of customer quotations, orders conformation etc.
 Creating and maintaining a dynamic team, motivating employees to achieve high level
of excellent team spirit.
 Addressing and clearing out customer complaints.
Responsibilities:
 Responding to customer queries
 Maintaining positive, empathetic and professional attitude towards customer.
 Maintaining and keeping records of transactions, interaction and customer needs and
requirements.
 Ensuring cost effective and efficient services by assisting and improving, monitoring
process and procedures.
 Mentoring and developing new staff and enabling them to meet customer services.

Interested candidate's kindly share their CV at humanresource @TESCO.com or contact on
00441611
Thanks
MR. XYZ
Human Resource Manager ( TESCO)
Squire's Mall Centre
England, United Kingdom
+00441161
2. Curriculum Vitae
Curriculum vitae is basically a summary of Job applicant's professional experience and
educational background, along with other relevant information regarding candidate's
qualification (Kehoe and Wright, 2013). It is similar to resume, but it is used more frequently by
candidates who have published works in journals such as scientistic or academic professionals.
In other words, it can be defined a brief account of a person's education, qualification and
previous occupation typically sent with job application. Curriculum Vitae of a person who is
going to apply for customer service of TESCO is given below:
Curriculum Vitae
Name: Mr. ABC
Contact Number: 04412546
Email Id: [e-mail]
Address: Old Gloucester Street, England, United Kingdom
Position: Customer Experience
Strategic leaders excellent interpersonal skills which helps in building and maintaining strong
relation while motivating teams and compete to carry out project successfully.
Key skills:
 Good communication Skill
 creative and good in problem solving Patience and polite by nature

Professional Experience
Company Name: ABCD Limited
Duration: 2 years
Position: Junior customer Service
Educational Qualification:
 Post Graduation: Master ( Human Resource Management)
University of London, United kingdom
Year: 2016
3. Preparing documentation of Preparatory notes for interviews based on selection criteria
Preparatory notes are basically preparation for interview that has to be equipped with
number of question that will help to evaluate candidates (Salvendy, 2012). Human resource
managers of TECO has prepare some of preparatory notes before interviewing an candidate.
Candidate Name:
Panel Number:
Essential Criteria
Educated to degree level or equivalent
Notes
Extensive senior managerial experience in a
verified working environment
Significant experience in customer service
profile
Good in communication skills
Strong interpersonal skills with ability to lead,
manage change and build teams
String organisational skills with ability to
prioritise and delegate effectively
Able to communicate well both orally and in
writing to wide range of people