Human Resource Management: Rewarding Policies and Strategies Report

This report delves into the significance of rewarding policies within Human Resource Management, focusing on their impact on employee satisfaction and customer loyalty, particularly within the hotel industry. The report examines the effectiveness of financial and non-financial rewards, drawing on literature reviews that analyze how these policies influence employee behavior and job satisfaction. It also explores the role of electronic word-of-mouth (eWOM) and its influence on customer perceptions and loyalty programs. The report provides insights into the best practices for implementing rewarding policies and strategies, highlighting the importance of recognizing employee contributions and the positive effects on overall organizational performance. The report also discusses the impact of rewarding policies on customer behavior and the importance of online reviews and communication in shaping customer perceptions. The report concludes by emphasizing the need for organizations to prioritize rewarding policies to foster a positive work environment and enhance customer engagement.

Running head: HUMAN RESOURCE MANAGEMENT
Human Resource Management
Name of the Student
Name of the University
Author Note

1HUMAN RESOURCE MANAGEMENT
Introduction:
The modern day organizations are observed to face significant amount issues with the
rewarding policies. The organizations are facing notable need of introducing the effective
rewarding policies in order enhance the skills and competencies of their employees. Several
surveys claimed that employees tend to perform better if there is a proper recognition of their
work and these recognitions are highly helpful for the organizations to increase the level of
competition among the employees of it. Along with that the rewards are observed to create
effective popularity for the products and services of the organizations. The paper is focused
in specifying the impact of the rewarding policies among the employees and the customers
and the method of handling this from the management’s point of view.
Literature Review:
Evaluating loyalty constructs among hotel reward program members using eWOM.
The organizations of the hotel industries are observed to get affected by the word of
mouth publicity in a significant manner. The electronic word of mouth is having notable
impact in this case and the rewarding policies from the part of the organizations, is observed
create significant amount of promotions of the mentioned form. It is observed that the paper
provides an absolute proof of the best practice for the organizations in extracting good
reviews from the customer based channels. The study involved an investigation of the
attitudes towards the hotel loyalty programs of the members of Flyertalk.com. The study
evaluated 1519 number of comments that largely showed that the appropriate rewards in the
form of the discounts will be significant in gaining the praises of the customers and in
managing that, the customers are in need to monitor the online activities in order to trigger
the important aspects like the company created communication, customer created
communication, value process and program experience.

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Reward management and job satisfaction among frontline employees in hotel industry in
Malaysia.
The organizations in the hotel industries are experiencing the need to introduce
relevant and effective rewarding policies and in that case the identification of appropriate
policies are much needed for the organizations in order to increase the level of job
satisfaction for their employees. The paper is focused in the investigation of the link between
the rewards and the job satisfaction. The study was conducted among the frontline employees
of four stars and five star hotels where 150 questionnaire were distributed. 132 responses
were analysed by the correlation and multiple analysis regression analysis. The results were
significantly helpful in the evaluation of the best practices where it is observed that the
employees job satisfaction is notably boosted by the financial rewards and the financial
rewards has a stronger impact on the employees compared to the non-financial rewards.
However the study showed that the impact of the non-financial rewards like health insurance
or free health check-ups are also significant for the employees.

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Bibliography:
Berezan, O., Raab, C., Tanford, S., & Kim, Y. S. (2015). Evaluating loyalty constructs
among hotel reward program members using eWOM. Journal of Hospitality &
Tourism Research, 39(2), 198-224.
Bustamam, F. L., Teng, S. S., & Abdullah, F. Z. (2014). Reward management and job
satisfaction among frontline employees in hotel industry in Malaysia. Procedia-Social
and Behavioral Sciences, 144, 392-402.