Communication and Personality Development Training Plan Report

This report outlines a comprehensive training plan designed for sales employees, focusing on enhancing their communication and personality development skills. The plan includes a detailed overview of the workshop, including the objectives, location, timings, and the roles of the instructors. It covers the training details, such as the session topics, instructional methods like presentation and role play, and the participant's agenda. The report also provides a cost analysis of the training program, including expenses for facilities, trainers, and resources. Furthermore, it presents a training evaluation plan, detailing the methods used to assess the effectiveness of the training through learner's reaction, written tests, and skills demonstrations. The conclusion emphasizes the importance of training in HRM and its positive impact on the sales team's performance. The report references key literature supporting the training strategies employed.

Running head: HRM 0
HUMAN RESOURCE MANAGEMENT

HRM 1
Table of Contents
Training Plan Overview (introduction)........................................................................................................1
Training Plan Details – include:..................................................................................................................1
Training Evaluation Plan – include:............................................................................................................3
Conclusion...................................................................................................................................................4
References:..................................................................................................................................................4

HRM 2
Training Plan Overview (introduction)
This training plan has been prepared for the sales employees in order to provide them the
communication and personality development training workshop. The name of the workshop was
communication and personality development. The company has designed the training program
for its sales team. There were two instructors, one for communication named ABC and other one
for personality development sessions whose name is CGF. The training will be conducted on 16th
march for 5 hours that is from 10 a.m. to 3 p.m. the workshop starts with introduction of the
instructors for 15 minutes that is from 10 am to 10:15 am. The next session would be of one and
half hours that is from 10:15 to 11:45 am. This will be conducted by Mr. ABC. This session will
followed with lunch from 11:45 to 12:45. After lunch, on more session would be conducted by
another instructor that is Mr. CGF The equipment that will be required for the workshop are
paper, pens, white board, markers, projectors, pointer etc. the workshop will be conducted at
seminar hall in basement.
Training Plan Details – include:
Introduction:
Goals To develop sales team and enhancing their
communication skills
Location Basement seminar hall
Start time 10 a.m.
Meals time 11:45 to 12:45
End time 3 p.m.
Housekeeping details Washroom: left right corner
Trainer names: Mr. ABC

HRM 3
Mr. CGF
Session:
Topics:
For communication skills:
 Importance of communication skills
 Theories
 Exercises
 Developing communication skills
(Aguinis & Kraiger, 2009).
For personality development:
 Confidence
 Motivation
 Leadership
 Communication
 Management
 SWOT analysis
 Exercises
(Hurtz & Williams, 2009).
Objectives:
 To develop and enhance the skills of the sales team of the company
Instructional methods:
Presentation method: this is the first method that has been used by the industries to teach the
sales team regarding the relevant topics of the workshop (Kinley & Ben-Hur, 2017).

HRM 4
Role play: several exercises have been prepared for enhancing the understanding of the concepts
on practical grounds (Sahinidis & Bouris, 2008).
Activities and timings:
 Presentation: 10-15 minutes
 Exercise: 20 minutes
 Role play: 20 minutes
Participant agenda:
The training agenda of the participants is to gain knowledge about communication and to
develop their own personality. Both of these may help the sales team to enhance their
performance on practical grounds. Training is the crucial part of human resource department in
any of the company. The primary responsibility of the sales team is to interact with the
customers and thus it is required for the sales to be given effective training (Salas, Tannenbaum,
Kraige & Smith-Jentsch, 2012). The major aim of sales team is to develop their skills that not
only develop their professional work but also helps in developing their skills at individual level.
It has been analyzed that training needs of the employees should be fulfilled by every
organisation (Hurtz & Williams, 2009).
Total Cost of training: $5500
Cots for facilities: $1000
Cost of trainers: $2000
Cost of meals: $2000
Cost of other resources required: $500
Training Evaluation Plan – include:
Level 1:

HRM 5
Learner’s reaction can be analyzed by verbal quiz:
 How were the instructors?
 Do you think it is useful?
 Have this session enhanced you knowledge?
 How much you rate to the overall sessions.
Level 2: written test
 What you have learnt from the training?
 How you deal with the customer who is asking so much of questions?
 What are the basic communication etiquettes?
 How you show confidence in public?
 What practices would you do for personality development?
Level 3: skills demo
Various practical exercises have been developed that were practiced to evaluate the practical
knowledge of the participants after attending the workshop (Saks & Haccoun, 2010).
Conclusion
It has been concluded from the report that training is the very crucial part of HRM and this needs
to be conducted for the employees so that they can develop their skills and knowledge. It has
been realised that the overall training session was good and effective for increasing the efficiency
of the sales team. As sales team needs to interact with the customers thus they have to be most
effective. The training session that has been developed for providing communication skills and
personality development skills to the employees have proved to be successful. This may help in
developing the new training sessions for the other departments also as per their needs.

HRM 6
References:
Aguinis, H., & Kraiger, K. (2009). Benefits of training and development for individuals and
teams, organizations, and society. Annual review of psychology, 60, 451-474.
Hurtz, G. M., & Williams, K. J. (2009). Attitudinal and motivational antecedents of participation
in voluntary employee development activities. Journal of Applied Psychology, 94(3),
635.
Kinley, N., & Ben-Hur, S. (2017). The Missing Piece in Employee Development. MIT SLOAN
MANAGEMENT REVIEW, 58(4), 89-90.
Sahinidis, A. G., & Bouris, J. (2008). Employee perceived training effectiveness relationship to
employee attitudes. Journal of European Industrial Training, 32(1), 63-76.
Saks, A. M., & Haccoun, R. R. (2010). Managing performance through training and
development. Cengage Learning.
Salas, E., Tannenbaum, S. I., Kraiger, K., & Smith-Jentsch, K. A. (2012). The science of training
and development in organizations: What matters in practice. Psychological science in the
public interest, 13(2), 74-101.