HRM Report: Functions, Selection Methods, and Employee Relations

This report, focusing on Human Resource Management (HRM), begins by outlining the core functions of HR, including recruitment, training, and fostering job satisfaction, alongside their importance within an organization. It then delves into the roles and responsibilities of a Human Resources Officer, emphasizing recruitment strategies, maintaining a positive work environment, and employee development through training and appraisals. The report examines the advantages and disadvantages of various employee selection methods, proposing improvements to enhance the process, such as incorporating practical applications and assessing candidates' decision-making abilities. Furthermore, it specifies the person specification for a receptionist role, the suitable advertising mediums, and the benefits of print advertising. The report also discusses apprenticeship and graduate schemes, development opportunities for permanent employees, flexible working practices, and the role of job design and rewards in motivating workers. Finally, it analyzes employee engagement strategies, approaches to engaging workers, and the relevant legislation of employment in the United Kingdom, providing a comprehensive overview of key HRM concepts and practices.

Human resource
management

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
a) Purpose of the HR functions-..................................................................................................1
b) Role and responsibilities of Human Resources Officer..........................................................2
c) Advantages and disadvantages of the selection methods- .....................................................2
d) Improvement in current selection methods-...........................................................................3
TASK 2............................................................................................................................................4
a) Person specification for the role-............................................................................................4
b) Suitable medium for advertisement placing-..........................................................................6
Types of advertising medium-....................................................................................................6
d) Interview questions for the Receptionist and improvement in the selection decision making
process- ......................................................................................................................................7
TASK 3............................................................................................................................................8
a) Benefits of apprenticeship and graduate.................................................................................8
b) Development opportunities for permanent employees-..........................................................8
c) Benefits of flexible working practices-...................................................................................9
d) How Job design and system of reward motivates workers.....................................................9
Task 4.............................................................................................................................................10
a) Employee engagement..........................................................................................................10
b) Employee engagement as internal strategy for employee relations......................................11
c) Approaches and their importance of engaging workers........................................................12
d) Legislation of employment in United Kingdom-..................................................................12
REFERENCES..............................................................................................................................14

INTRODUCTION
The human resources is the important part of an organization who build relations between
management and employees and address best from them for company future progress. The main
function of HR is best utilized the organization resources to get best results in better way . 'Sat it
with chocolate' is a chocolate manufacture company of United Kingdom. Firstly report will
explain purpose and importance of HR functions, role and responsibilities of HR, advantages and
disadvantages of employees recruitment process (Bogner, 2018). After this report will discuss
about person specification, medium of advertising, advantages and disadvantages of advertising
medium. Next step of report will describe employees graduate and apprenticeship schemes,
development opportunities, flexibility in work and job design. And the last discuss about
employee engagement, approaches and employment legislation.
TASK 1
a) Purpose of the HR functions-
HR is an important part of an organization. It operates performance functions for
accomplishing different purposes of an organization.
Recruitment- HR select skilled and qualified employees for company growth and for
organization goodwill.' . 'Say it with chocolate' recruit skilled candidates for growth purpose.
Training- To teach company's culture and job responsibilities, HR conducts training program.
'Say it with chocolate' HR department arrange training sessions for new joining and make them
more comfortable.
Job satisfaction- Employees are satisfied with their job; main purpose of 'Say it with chocolate',
HR provides every facility to employees, which make them satisfied with their job.
Importance of HR- HR department resolves organization’s problems. It is important part of a
company.
1. HR makes organization policies and strategies and apply it.
2. Recruit qualified and skilled employees who are beneficial for organization growth.
3. HR manages employees’ records and it is responsible for employees’ attrition.
4. 'Say it with chocolate' HR maintains company’s atmosphere and build organization’s
goodwill (Bratton and Gold, 2017).
5. It is HR responsibility to retain skilled employees and provide them smart salary package.
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'Say it with chocolate' current problem is that it has non-experience staff. They cannot perform
under pressure. For the company's future growth, it has to recruit talented and skilled people and
start production according to customers’ demands and requirements.
b) Role and responsibilities of Human Resources Officer
Human Resources Officer is responsible for prepared and maintain employees’ work
records, recruitment of employees, plan and apply policies.
Recruitment- Skilled and qualified employees is necessary for organization’s growth. HR
selects right candidates for the right job (Brewster and Hegewisch, 2017). As HR officer of 'Say
it with chocolate' it is his responsibility to appoint talented employees’ according to job
responsibilities
Maintaining work atmosphere- As 'Say it with chocolate' HR, it is my job that I provide good
working environment, where employees feel safe and healthy. Open communication gives
employees’ freedom to discuss their problems with management.
Training-Organized development and grooming workshop for fresher as well as old employees.
As 'Say it with chocolate', I conduct training sessions for employees to make them familiar with
organizational culture and teach them about their responsibilities.
Development- As HR of 'Say it with chocolate', I organized employees’ development classes
once in a month. These classes profitable not only employees but also organization growth.
These kinds of development class improve employees’ skills and make them more talented.
Appraisals- Gives appraisals for employees’ good performance. Appraisal is the motivation part
of their performance (Brewster,2017).. As a 'Say it with chocolate' HR, I organized reward
ceremony and provide rewards like case, performer trophy and certificates
Employees performance, development are the result of HR efforts.
c) Advantages and disadvantages of the selection methods-
Advantages- Employees selection methods have their own advantages, few are below-
1. Employees’ selection method focus on qualified, skilled and talented employees. personal
interview program, aptitude test, English and maths knowledge test of employees show
their mental level. Selection method helpful for right candidate appointment. 'Say it with
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chocolate' select employees according to their test results, last organization experience
and achievements.
2. With the use of aptitude test organization select the right candidate for relevant job. This
test is helpful to check out employees’ mental level. 'Say it with chocolate' conduct
aptitude test during selection process to know employees hidden talent.
3. Through the selection process, organization recruits skilled candidates to reduce company
cost and increase profit. 'Say it with chocolate' selects qualified employees to reduce cost
and increasing profit.
Disadvantages of selection methods-
1. The main disadvantage of candidate selection method is interviewer waste their time in
long interview process. Selection through job fairs, interview in bulk, talented and
qualified candidate do not much like to become part of this process. They do not like to
waste time in such kind of interview activities.
2. To escape the interview cost, company prefers internal recruitment. Because of this
internal method, skilled and technical candidates cannot appear in interview.
3. External selection method is more costly and time consuming (Eaton, 2017). Candidates
hiring from outside the organization; it requires money investment on advertising for job
vacancy.
'Say it with chocolate' used personal interview as a selection method. Another selection process
is aptitude test of candidates, which is helpful to know their mental level.
d) Improvement in current selection methods-
Selection of right person for the relevant place through percentages of education, only
personal interview basis is old and outline selection process. Oral interview never show all
qualities of candidates. Some improvement in selection methods helps the find out skilled
employee.
Few improvements of selection methods are below-
Finding- During candidate’s selection process, an interviewer cannot come to know what
qualities of candidate are. They fail to know job forecasting. To know candidates mental level,
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recruiters make some fake scripts, questions or give certain questions according to scripts and
ask the solutions. This activity helpful to know candidate decision-making power in unfair
situations. 'Say it with chocolate' provides fake case study and ask candidates their opinion on
case.
Practical applications- This selection process increases the practical knowledge of applicants.
Discuss a situation with employees’ about their last data figure and ask their opinion about the
discussed situation. Reaction of candidate on situation shows their working ability under work
pressure. 'Say it with chocolate' conducts group discussion between applicants and monitor their
reactions on other opinions to know how frequently candidates react on situation.
Significance- Recruiter organizes candidate selection process to decide that which is more
suitable for the vacant job. Group discussion, essay writing, online searching etc. are processes,
which show candidate’s knowledge in different fields.
'Say it with chocolate' should improve its interview process and appoints skilled candidates for
company's future growth (Harding, 2017).
TASK 2
a) Person specification for the role-
Applicant has to know competencies of job level and use it in their job role. During the
interview process recruiter observe some specific competencies. Receptionist has few core job
responsibilities which are explained below-
Person specification- Receptionist
Core Values
1. Organizer- Conduct and manage organisation activities like annual meetings, culture
program etc. Arrange activities schedules is its responsibility.
2. Communication- Good and soft speaker and attend visitors and clients properly.
Receptionist mast has good communication skill. Its strong communication attract
visitors.
3. Helping nature- Helping and friendly nature make visitors comfortable. Customers and
clients ask any quarry without any hesitation.
4. Self- developer- Self-developer and motivator, positively react in unfair situations.
Receptionist never give-up and loss hope in negative environment.
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Responsibilities-
1. Basic knowledge of MS Office, good command on computer skill and has some technical
knowledge.
2. Receptionist never give up on their job. Never underestimate job responsibilities.
3. Always carry a positive attitude in negative situations.
4. Have friendly nature and ready to help others.
5. They flexible towards their job performance. Adjust personal schedule according to work
responsibilities.
Experience-
 Familiar with organization responsibilities.
 Friendly nature build a clear organization image in front of clients.
 Ready to manage work pressure.
 Give a warm and happy welcome to clients.
Receptionist is a front and welcome door of organization. Polite, humble, carry positive attitude
is core qualities of receptionist. Receptionist should be flexible by nature and adopt the changing
nature of business (Hawkins, 2017).
b) Suitable medium for advertisement placing-
Advertising is the action of attract public attention on something through the paid
announcement by sponsor. Choice of advertising medium relay on two aspects-
1. Advertised the services and products.
2. The target group of people.
Types of advertising medium-
Perfect advertising selection media where it presented its importance for the market
success. There are various advertising medium-
1. Print Advertising
2. Broadcast Advertising
3. Outdoor Advertising
4. Online/digital Advertising
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Print advertising is the best advertisement medium for 'Say it with chocolate'. Maximum
numbers of people can reach it.
Print advertising is one of the famous advertising medium. Print advertising has several ways-
 Newspapers- It is the oldest and famous advertising medium. It is published in national,
local languages, which is easy to understood by everyone. Newspaper is cheapable and
affordable by anyone.
 Brochures- 'Say it with chocolate' print its product brochures and circulate it door to
door and offices. Product brochures are less expensive and it can be distributed with
newspaper.
 Magazine- House-wives, youth mostly read magazine at regular basis. Magazine
advertisements is another example of print advertisement. Magazine published at least
once and twice in a month, so for 'Say it with chocolate' it is another source of product
advertising.
 Fliers- Fliers are very useful for local business advertising. It targets local people group.
'Say it with chocolate' can use print advertising medium for its product advertisements and reach
maximum numbers of customers.
c) Advantages and disadvantages of print advertising medium-
Advantage
1. Print ads offer flexibility- Prints ads allow 'Say it with chocolate' to target their
audience. It can select which section of newspaper or magazine is mostly like by
audience. It can choose to run its ads in particular newspaper and magazine and deliver it
to specific geographic area.
2. Print ads less expensive- Print ads less expensive compare to other advertising medium.
'Say it with chocolate' can choose its ads space in newspapers and magazine and pay
according to selected space (Hopkin, 2017).
3. Road outside ads- 'Say it with chocolate' can publishes its ads on holdings outside the
road. Public notice its ads when they are travelling. It is not too much costly.
4. Maximum numbers of readers- Print media has maximum numbers of readers and with
the help of print advertising 'Say it with chocolate' cover max to max target customers.
Disadvantages-
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 Dullness- Print media cannot cover the actual movement which is required by target
audience compare to online and broadcast advertising medium. 'Say it with chocolate' fail
to attract customers towards the product.
 Lead time- Print media includes production and information needs lead time before it
reaches audience. Fast changing world might be make this information outline with the
time. 'Say it with chocolate' increase its lead time.
 Waste- After the see ads people generally forget them and throw the printed paper. 'Say
it with chocolate' cannot make an impressive image on customer mind.
d) Interview questions for the Receptionist and improvement in the selection decision making
process-
Receptionist is the face of organization environment. They are the welcome gate for
visitors and clients. Before select the receptionist management ask some question regarding their
job responsibilities-
1. Why you want to become a receptionist?
2. What do you know about our organization and services?
3. What do you do to keep your-self motivate in a fast paced environment?
4. How do you manage your daily working schedule?
5. What is your reaction when you face a misbehaviour client or visitor?
6. How will you use your last company experience?
Improvement in selection decision making process for receptionist-
Decision takers have information about the applicant and his/ her knowledge about the vacant
job position. Recruiter know who is the more suitable candidate for this job (Kavanagh and
Johnson, 2017). Like for the receptionist vacancy decision taker know what is their requirements
for the relevant job and what kind of services and product they are producing. Receptionist has
basic computer knowledge, good command of MS Office, good communication skills etc.
Receptionist give a warm welcome to clients and customers.
TASK 3
a) Benefits of apprenticeship and graduate
Apprenticeship are frame development program which give an opportunity to work
towards qualification and training provide a chance to convert talent and skills into practice.
Microsoft offer apprenticeship and graduate training program which is beneficial for trainees and
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organization. Through this training schemes employees have opportunity to become a part of a
big organization. Employees have chance to improve their practical knowledge and develop
personality. By these schemes employees develop not only professional skills but also personal
skills too. Microsoft hires technical and well educated employees. Trainees have chance to earn a
smart salary package and organization reduce its cost on fresher training. Apprenticeship
increase trainee’s skills provide them a healthy working atmosphere. Through this scheme
organization do not need to appoint external candidates.
Benefit of apprenticeship for organisation and employee- With the help of apprenticeship,
company can be able to lower down cost as it is very much effective type of training. While this
is also helpful for employee as they could improve their skills and fill up with the gap for
allowing them to learn more.
Benefit of graduate training schemes for organisation and employee- With the help of
graduate training program Microsoft could be able to develop that kind of workforce which is
having complete knowledge of core values of company. However as employee they could be
able to gain insights of professionalism and could be getting higher pay for this as well.
b) Development opportunities for permanent employees-
After the schemes of graduate and apprenticeship Microsoft appoint they as permanent
employee according to their performance and education. Permanent employees have
opportunities, those are profitable for them-
1. Career growth- As a permanent, employees feels secure and enjoy their job. They
always try to find new growth opportunities. They start give their best in company
growth. They start take participation in innovative ideas and suggestions.
2. Personally as well as professionally development- Permanent employee has chance to
improve personal as well as professional growth. Personally development is necessary to
look more confident, optimistic. Professional development increase their mental and
working level (Kerzner and Kerzner, 2017)
3. Ready to take risk- Permanent job role of Microsoft employees give a confidence them
to take risk. They ready to take decisions in critical condition. Permanent job role
increase the decision power.
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c) Benefits of flexible working practices-
Advantages for employer and employees of Microsoft exist when they perform their job
flexible. Work flexibility to meet employees' family needs, personal growth and responsibilities.
Microsoft employees use flexibility to reduce work pressure with the help of a short nape break.
Avoids road noise and stress during traffic time. Microsoft work flexibility avoid traffic stress as
well as work load if employees reached office 9:00 instead of 8:00. Microsoft allowed its
employees to do their work when they are not able to come office. This flexibility beneficial for
employer and employee. Work flexibility reduces the employees overthinking because of work
load (Lasserre, 2017). Employees are free to take break according to their need without any
manager permission. Employees can choose their working hour according to their personal and
family requirements. Microsoft work flexibility allowed employees to come office according to
their facility. This work flexibility allows employees to do their job when they feel more
energetic and confidant. The flexible working practice within Microsoft will be helpful for
increasing morale of employees, commitment towards company and engagement of them as
well. As the work life balance of employee will be improved with help of this flexible working
so this wills ultimately increasing morale of employees. When there is flexible working practice
carried within organisation this will be helpful for both employees and employer as well.
Microsoft work flexibility make employees more productive and profitable for organization
d) How Job design and system of reward motivates workers
Job design and reward system in Microsoft have a huge impact on the performance and
helps in motivating the employees in Microsoft. Job design and reward system helps in to
developing each and every employees, increase their motivation, job satisfaction, and reduces
turnover and absenteeism and their commitment towards the organisation.
Below discussed is the job design of Microsoft that helps in motivating employees:
Scientific management and job specialization: Scientific management and job design
helps in to identify most effective and efficient way for doing a task or job and by utilizing the
maximum resources. With this standard for each job is been fixed which the employees have to
achieve, and motivate them to perform well.
Job enlargement, rotation and enrichment: Through job enlargement and enrichment
the job of employee is been expanded by increasing their responsibilities and authority. With job
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rotation employees can acquire new skills and their level of skills in the organisation increases,
which helps to motivate employees (MacLeod, 2017).
Training and development: Training and development programs in a job design can act
as an opportunity for promotions, enhances their skills, etc., which would motivate the
employees.
Below listed are some reward systems in Microsoft that motivate employees:
Intrinsic reward system: These are those reward which are internal to a person, and are
intangible in nature. Such as sense of achievement, appreciation from superiors, recognition, etc.
It motivates them by providing meaning for work, provide opportunity in their expertise area,
etc.
Extrinsic reward: It helps to motivate the employees to perform their best in order to get rewards
like bonus, promotions, awards, etc.
TASK 4
a) Employee engagement
Employee engagement refers to an approach for workplace for creating a proper
conditions for every member in an organisation. It's a relation between organisation and their
employees for contributing in the organisation's success through motivating and creating a sense
of belongingness. Employee engagement success is depended on the commitment, trust and
communication between employees and organisation. Through employee engagement the
workers are been recognized, they are been helped in developing new skills, they are more
focused on achieving the goals, work as a team, and regular feedbacks from the employees are
been taken. Through sustained engagement and effective communication Microsoft empowers
and develops their employees to achieve more (Moore and Jennings, 2017).
Following are some strategies for better employee engagement in an organisation:
Focus on opportunities for development: With employee engagement organisation can
implement plans for individual development and training programs for improving skills like
teamwork, leadership, etc.
Deliver transparent leadership: Through employee engagement the trust of employees toward
their leaders can be improved, which helps in effective leadership.
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