BSBHRM501: Survey on Human Resource Management Services

This assignment presents a comprehensive human resource management (HRM) survey developed to evaluate the quality of services provided by an organization. The survey, designed for both internal and external stakeholders, gathers data on various aspects of service delivery, including satisfaction with representatives, employee behavior, training, ethical adherence, and overall service quality. The questionnaire includes a range of question types to collect both qualitative and quantitative data, ensuring a thorough assessment of the HRM processes. The assignment also includes instructions for stakeholders and service recipients, emphasizing the importance of unbiased responses and confidentiality. This survey is a valuable tool for organizations seeking to improve their HRM practices and address any identified issues related to service delivery, employee performance, and ethical considerations.

Running Head: HUMAN RESOURCE MANAGEMENT 0
Human Resource Management
Student details:

HUMAN RESOURCE MANAGEMENT 1
Questionnaire
The following survey is conducted to analyze the quality of services provided by the service
provider i.e. the organization, to the stakeholders and others who are affected by the policies and
plans. All the data-driven from the survey will be kept confidential. You are requested to answer
all the questions with a sound mind.
Kindly answer the questions mentioned below by choosing the best option, the following
questionnaire is developed for both the internal and external stakeholders of the company:-
Name:
Age: Under 20 21- 30 31-40 41-50 More then 50
Gender: Male Female Can’t Say
Q1} Are you satisfied with the services provided by the representative of the organization?
a) Yes, I’m satisfied
b) No, I’m not satisfied
c) There are some reforms required
d) None of the above
Q2} The Company’s representative was lacking productivity.
a) Yes
b) No
c) Can’t Say
Q3} How can you describe the behavior of the company representative? (Relationship)
a) Polite
b) Attentive
c) Carefree
d) Interactive
e) Other

HUMAN RESOURCE MANAGEMENT 2
Q4} Service providing representative is well trained and supervised by the organization.
(operations)
a) Strongly Agree
b) Agree
c) Neutral
d) Disagree
e) Strongly Disagree
Q5} Service Representative of the organization adhere to the code of ethics.
a) Yes
b) No
c) Can’t Say
Q6} How employees of the organization respond to your queries?
a) Promptly
b) Efficiently
c) Ineffectively
d) Can’t say
Q7} The representative maintained the goodwill and standards of the organization?
a) Yes
b) No
c) Can’t Say
Q8} What skills, employees of our organization have?
a) Good Communication
b) Command over Job specifications
c) Good Operational management
d) Other
Q9} What must be considered in the future training needs of the representative?

HUMAN RESOURCE MANAGEMENT 3
a) Skills
b) Knowledge
c) Communication
d) Other
Q10} How you felt about the training and development mechanism of the organization.
a) Very Good
b) Good
c) Average
d) Bad
e) Very Bad

HUMAN RESOURCE MANAGEMENT 4
Appendix A
Instructions for the stakeholders and service recipients-
 Kindly answer all the questions.
 You are supposed to submit the survey within the timeframe
 Kindly answer the questions in an unbiased way as the data drawn from the survey will
be kept confidential.
 If you face any issues kindly contact the conductor
Thank you for your time and efforts.