Human Resource Management for Service Industries Report

This report analyzes Human Resource Management (HRM) within the hospitality sector, focusing on key aspects such as recruitment, staffing, conflict resolution, and training and development. It examines the roles and purposes of HRM within Marriott hotels, including coordination between departments, cultural sensitivity, and customer management. The report also delves into human resource planning, considering external factors like climate change and political issues, and outlines the development of an HR plan, including resource strategy, scenario planning, and forecasting. Furthermore, it explores the current state of employment relations, emphasizing the importance of good employee relations and communication. Finally, the report addresses the impact of employment law, including relevant acts and their implications for workplace practices. The report provides a comprehensive overview of HRM principles and their application in the service industry.

HUMAN RESOURCE
TASK 1

• Introduction
• Role and purpose of Human Resource Management
• Human resource plan
• current state of employment relation
• Impact of employment law
• References
TABLE OF CONTENT

Human resource management is the study of
understanding the human behaviour as well as their
attitude, personality and performance of an
employee to gain competitive advantage of the
business
INTRODUCTION

Human resource management is the application and knowledge of recruitment, selection
and appointment of employees in the organisation. It refers to the plan of action which
impressive administration of an organisation’s individual. It is planned to improve
employee performance, in order to attain organisational objectives.
ROLE AND PURPOSE OF HUMAN
RESOURCE MANAGEMENT

In context with Marriott hotel, there are different roles and purpose of HRM which are explained
below:
Roles of HR
• Recruitment and staffing: - It is one of the important role of human resource management. It
recruits individuals at right time, right place and right position in the company.
• Conflict resolution: - There are various kinds of employees in the organisation with different
values, education and nature and sometimes conflicts arises among them.
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• Training and development: - After recruitment and selection it is also one of the
essential role of human resource management to train those selected individuals.
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Purpose of HR
• Coordination between departments: - Human resource management has important role
in any organisation. It coordinates among different departments in the Marriott hotel.
• Cultural sensitivity: - Human resource management keep cultural consciousness in the
organisation. It evaluate delays and design alternative strategies.
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• Intrinsic customer management: - Among different purposes of HRM it is also one of
the important. It assist in defining and applying effective procedure and policies, which
are essential to recruit, attract, and continue superior and flexible workforce.
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There are various external factors such as climate
influence, crime and terrorism, political condition,
economic issues, financial crisis etc. which can
influence the demand and supply for the Marriott
Hotel.
HUMAN RESOURCE PLAN

The external environment are as follows:
• Climate change: In various places such as Bermuda, Saudi Arabia etc. where climatic
condition is poor. It would lead low involvement of the customers as a reason of lack of
water, cyclone in given country.
• Political issue: In countries like Venezuela, where political and economic conditions are
worst, in sense, daily riots, criticism and unsecure environment.
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• Analysis of demand and supply: Marriott hotel always believes in planning for need of
human resource in their organisation for the analysis of demand and supply of effective
manpower.
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Development of HR plan:
• The whole process are as follows:
• Resource strategy: In this stage, Marriott Hotel can reduce their staff cost and increase overall
productivity of their staff through gaining competitive advantage through equal development of
their staff.
• Scenario planning: The HR planning of Marriott should be effective and flexible in order to
adopt itself in the changing scenario of the market.
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