Human Resource Planning and Employment Relations at Hilton Hotels

Desklib provides past papers and solved assignments for students. This report analyzes HRM practices at Hilton Hotels.

Human resource management in
service industry

INTRODUCTION......................................................................................................................1
TASK 1......................................................................................................................................2
1.1 Explaining the human resource management importance in business including purpose
and role of HRM....................................................................................................................2
1.2 Developing and justifying a human resource plan based on the supply and demand
analysis for Hilton Hotel........................................................................................................4
TASK 2......................................................................................................................................6
2.1 Assessing the current state of employment relations within the Hilton Hotel.................6
2.2, M1 Discussing how different employment laws affect the human resource
management in UK hospitality sector....................................................................................8
TASK 3....................................................................................................................................10
3.1, D1 Identifying a job title for Hilton Hotel to discuss its person specification and job
description............................................................................................................................10
3.2, M2, D2 Comparing the process of recruitment and selection of Hilton Hotel with Titan
Travel hospitality business...................................................................................................12
TASK 4....................................................................................................................................14
4.1, M3, D3 Examining the functions of training and development within business to
assess its contribution activities for effective management of operations...........................14
CONCLUSION........................................................................................................................16
REFERENCES.........................................................................................................................17

INTRODUCTION
Human resource management is an important function within business which helps to
manage and control various activities. Hilton Hotel & Resorts is a Global brand of American
multinational hospitality company founded in 1919 by Conrad Hilton. The headquarters is
located in McLean, Virginia, US. There more than 570 hotels of this brand and provide
services worldwide. The report is based on this hospitality business and will cover HRM
importance in business including purpose and role of HRM and a human resource plan based
on the supply and demand analysis for Hilton Hotel.
It will also demonstrate current state of employment relations within business and different
employment laws affect the human resource management in UK hospitality sector. In
addition, a job title for Hilton Hotel to discuss its person specification and job description and
the process of recruitment and selection of Hilton Hotel with Titan Travel hospitality
business will be discussed. Finally, it will cover functions of training and development within
business to assess its contribution activities for effective management of operations.
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TASK 1
1.1 Explaining the human resource management importance in business including purpose
and role of HRM
Importance of Human Resource Management
Human resource management is one of the crucial elements of business that it helps manage
and control human resources effective to produce quality services. There are three major
operational activities managed by HRM such as recruitment and selection, staffing and
identification of employee benefits including compensation and defining their roles and
responsibilities (EdgellSr, 2016). Hilton hotel operations are based on effective arrangement
and management of personnel in order to deliver consumer satisfaction with effective
products and services. This helps business to raise their profitability and productivity.
Purpose and role of HRM within Hilton Hotel
It can be said that there are different responsibilities and roles are managed by human
resource department within business in order to attain the purpose of delivering effectiveness
within operations.
Recruitment process: Recruitment and selection is a major process in which HRM is
responsible for recruiting quality staff to manage operational activities. The process includes
selection of quality and best candidates to perform operations.
Employment contracts: It can be described as a document between employer and employee
in the form of agreement which helps to manage the process of business along with
conditions agreed between them.
Training and development: HR management is responsible for organising training and
development programs for their employees which helps to increase their knowledge, skills
and abilities to perform better in tasks (OlusegunAdedipe and OlusolaAdeleke, 2016). It also
provides job satisfaction and commitment to achieve goals.
Budget monitoring: Effective budget monitoring is crucial for hospitality business such as
Hilton hotel to make effective use of available resources and control over operational
activities such financial and promotional.
The main purpose of HRM within firm is to provide an effective and capable human resource
management which supports towards achievement of objectives and goals. HR management
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select and recruit best employees for the work who have good knowledge and communication
skills. This helps to achieve consumer satisfaction to make effective relationship with them.
HARD and SOFT HRM
In Hard HRM approach employees are considered as normal human business resources such
as assets, land etc. on the other side, soft HRM approach consider employees as their crucial
resources which helps to accomplish competitive advantage effectively. In the context of
Hilton hotel, Hard HRM approach is not suitable as employees are more than resources for
company.
Employee engagement and relation with Hilton Hotel
It is important for the management to adopt soft HRM approach in order to manage human
resource effectively to achieve goals and objectives. It will also help to engage employees in
their work to produce quality services with most expertise (Leslie, 2016). In this regards,
training and development is helpful for the company in order to increase knowledge
regarding employee’s compensation, relations and other benefits efficiently.
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1.2 Developing and justifying a human resource plan based on the supply and demand
analysis for Hilton Hotel
Human resource planning
HR planning works as a strategy for management in order to evaluate and determine current
and future requirements of business and human resources to achieve desired goals and
objectives. It can be achieved through the link between human resources and management
procedures including strategic planning. In this process, management identify people required
to perform operations and specific activities.
Figure 1 Human Resource plan based on Demand and Supply
Importance of HR planning: HR planning is very crucial for business in order to manage
certain changes that are required to complete business activities. This can be done by
assessing current and future business and personnel needs (Keren, 2019). HR planning is also
a foundation for HR development plan and personnel function which creates a link between
business and operational strategy effectively.
Analysis of demand and supply: In HR planning, analysis of supply and demand towards
human resources plays a major role in identifying cost of human resource procurement and
resources for the business (Nunkoo and So, 2016). In addition, the effective analysis of
demand and supply also helps to determine supply of human resources and competitive
environment within the hospitality sector.
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Analysis of demand and supply for Hilton Hotel:It can be said that the management of
Hilton hotel believes in strategies and planning in order to determine and analyse the human
resource requirements for the company. The requirement is based on the analysis of supply
and demand of available resources within firm effectively. In this regards, the management is
responsible for analysing the exiting human resources in order to compare them with the
present and future requirements.
It is helpful for the company to forecast the demand for personnel current and future needs. In
addition to this, the management is able to determine human resource availability with the
help of recruitment agencies which helps to forecast the supplies of human resources as per
the budget managed by Hilton hotel. Thus, it can be said that demand and supply analysis is
important for business while analysing the needs of human resources in order to gain
competitive advantage and overcome different changes effectively.
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TASK 2
2.1 Assessing the current state of employment relations within the Hilton Hotel
Employment relations is a very important factors within firm which helps to establish
cooperation among staff members and business to work collaboratively and together in order
to avoid conflicts and confusions effectively. The HR management is responsible for
managing an effective relationship with employees by analysing their needs and demand for
the successful achievement of business goals and objectives. In this context, the current state
of employment relations within firm in various contexts is given below:
The World Federation of Trade Union was established in 1945 to bring all the trade unions
together (Mendola and Volo, 2017). In addition, the Trade Union International of employees
within hospitality business is a trade union on international level affiliated to WFTU. This
trade union works for a common objective of protecting and securing compensation, safety
standards, employee benefits and working environment. It also aims to secure interest and
safety of workers while working within Hilton hotel effectively.
Culture: The culture and corporate standard at Hilton hotel requires all employees and staff
members to dress formal and professional uniform. The culture and working environment is
very different in hospitality business.
Consultation and reconciliation: There is some support provided by business to their
employees in terms of conciliation, advisory and arbitration services (ASAS) which helps to
attain conflicts and disputes effectively.
Employee participation: It can be said that employee’s participation in business activities
such as meetings, decision making process and strategies is important that it helps to
understand their roles and responsibilities within firm (Slocum, Kline and Holden, 2015).
This helps to minimise chances of arising disputes and conflicts to improve relationship with
them.
Disciplinary and grievance procedures: The management of Hilton hotel is responsible for
organising informal and formal meetings for workers to address grievance mechanism and
disciplinary. It helps to set a code of conduct for employees to ensure that disciplinary
procedures are implemented within business effectively.
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Collective negotiation and bargains: This is a process where members of trade union and
employees negotiate upon the relationship scope within company. At Hilton hotel, employees
are able to provide their suggestions and opinions regarding negotiation and voluntary
agreements on different topics such as promotion, benefits, working hours and wages etc.
Thus, it can be analysed that the current state of employment relationship within firm is
effective to achieve the positive behaviour and attitude of workers so that they can understand
their responsibilities and work together to accomplish business and individual goals.
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2.2, M1 Discussing how different employment laws affect the human resource management
in UK hospitality sector
HR management within business is responsible for managing the employment laws and
legislations at workplace (Elbaz, Agag and Alkathiri, 2018). Management must formulate
strategies and policies for the law in order to ensure effective working environment and
healthy employee relationship effectively. Such laws and legislations have a great impact on
HR activities which are described below:
Employee legislations: The UK government has framed some laws to protect employee’s
equal employment opportunities. The practices of employee legislations help to ensure that
all workers are provided with similar growth opportunities within business. In this regards,
EEO policy helps workers to be protected from discrimination activities based on race,
gender, age, religion and colour.
Employment protection act 1978: This act helps employees to protect their pension,
compensation, working hours, and salary structure and job commencement benefits
effectively (Gretzel, Zhong and Koo, 2016). HR management is accountable for providing
such benefits to workers in order to respect the law.
Health and safety act 1974: It can be said that health and safety of employees while working
within business is one of the most important factor for business and should be considered by
HR management. In this regards, health and safety from heavy machineries and tactical
equipment, safe and secure environment and primary medical facility must be arranged by
management effectively.
Minimum wages act 1998: The act is crucial for employees in order to secure their benefits
in terms of salary and minimum wages according to their role within firm. The management
must ensure that these benefits are provided to a worker in order to ensure equity among
them. It will help to enhance their commitment for the job and provide satisfaction.
Data protection act 1998: Data protection act helps workers to ensure that the information
and data (personal) provided by them to management is kept safe and secure. No one is able
to leak the data without the permission of employees. This helps to prevent misuse of their
information including their personal details (Agag and El-Masry, 2016). Thus, it is crucial for
management to store their data in a safe and secure manner.
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Pregnancy Discrimination Act 1978: According the rules of this act the management is not
able to dismiss a woman because of her pregnancy. In this regards, the HR management is
responsible for providing appropriate maternity leaves, compensation benefits and job
security.
Employment and dismissal contracts: There is a process of termination and dismissal of
job services for both employer and employee which must be followed with company policies
that is aligned with rules and regulations. An employer can use dismissal process and an
employee can use resignation process for quitting the job.
Such laws and legislations affect the human resource management department that it should
be followed very carefully and effectively. This can influence their decision making that
arbitration and advisory services are useful in providing suggestions to employees regarding
their issues. It will help to protect them from the breach of laws and regulation formulated by
UK government.
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TASK 3
3.1, D1 Identifying a job title for Hilton Hotel to discuss its person specification and job
description
Job description and person specification at Hilton Hotel
Recruitment and selection: Recruitment and selection is a major process in which HRM is
responsible for recruiting quality staff to manage operational activities. The process includes
selection of quality and best candidates to perform operations. This helps to improve and
develop effectiveness of operational activities to achieve desired business goals and
objectives in terms of productivity and profitability (Yokoyama, 2016). It also helps to
increase competitive advantage of firm that effective and skilled employee’s helps to deliver
positive results.
Job analysis: Job analysis can be described as a process that helps to study the needs of
person and job specification by collecting, analysing and reporting information and data
about roles and responsibilities of the job. The working environment of organisation is very
effective and employees work together to achieve their goals.
Job description of Operational director at Hilton Hotel: It can be said that Hilton hotel
requires an effective operational director who is responsible for managing and controlling
operational activities effectively. This will help different departments to accomplish their
desired goals. The job descriptions of operational director who perform different tasks within
business are described below;
 An operational director is responsible for working with general manager to manage
problems towards customer service, projects and refurbishment.
 He is also responsible for assisting strategic goal of business such as long term
development and budget management (Salleh, Rosline and Budin, 2015).
 Operational director completes target through effective leadership styles. He develops
teams and members to achieve their targets.
 Audits are also managed by an operational director completed by business to ensure
proper development.
 He is accountable for strategies and policies for the management and control over
operational activities.
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