This report offers a comprehensive analysis of Human Resource Management (HRM) within the service sector, using Hilton Hotel as a case study. It begins by defining the role and purpose of HRM, emphasizing its importance in recruitment, planning, and employee relations. The report then explores human resource planning, specifically focusing on supply and demand, and examines the current state of employment relations within the UK service sector, including the impact of employment law. Further, it delves into job descriptions, recruitment processes, and selection methods, comparing different hospitality businesses. Finally, the report analyzes the training and development functions within Hilton, assessing the contribution of these activities to employee performance and organizational goals. The report covers various aspects of HRM, including planning and forecasting, recruitment, employment contracts, employee monitoring, training and development, and budget monitoring. It also differentiates between hard and soft HRM approaches. The report further provides a detailed human resource plan for Hilton, addressing resource management, scenario planning, and forecasting. The report also analyzes the current state of employment relations in the UK service sector, including the importance of employee relationships, and various strategies for maintaining good employee relations within the hospitality sector.