SITXHRM006 - Monitoring Staff Performance: A Detailed Report

This report delves into the intricacies of staff performance monitoring within an event management context. It begins by outlining the roles and responsibilities of key event management personnel, including Event Managers, Assistants, and Coordinators, detailing their tasks and required qualifications. The report then explores the practical application of performance monitoring through various instances, utilizing observation checklists and identifying key performance standards such as adherence to procedures, customer service, and productivity. It also examines the processes for providing feedback, offering training, and conducting counselling sessions to address underperformance. The report further emphasizes the importance of effective communication, ethical event management, and problem-solving techniques, concluding with a discussion on documentation and record-keeping to ensure event success. The assignment includes detailed checklists and scenarios to evaluate staff performance and guide corrective actions.

Running head: HUMAN RESOURCE MANAGEMENT
Monitoring Staff Performance
Name of the student
Name of the university
Author Note:

2
HUMAN RESOURCE MANAGEMENT
Table of Contents
Assessment 2..............................................................................................................................3
Part A.....................................................................................................................................3
Part B......................................................................................................................................5
Assessment 3..............................................................................................................................6
Part A.....................................................................................................................................6
Part B..........................................................................................................................................7
Observation Checklist............................................................................................................7
References..................................................................................................................................9

3
HUMAN RESOURCE MANAGEMENT
Assessment 2
Part A
1. Event Management can be described as the application of the project management to the
creation and the development of different kinds of large scale events. The following process
involves the studying of the brand, identification of the target audience, selection and
formulation of the event concept, planning the logistics and lastly coordination of the
different kinds of the technical aspects involved in the event before its launch.
The event management consists of a number of important job roles that contributes in
a proper manner to ensure the success of the total event in a proper and phased manner. The
combined effort of the total team comprising of different event management experts ensures
the success of the event. Some of the main people associated in an event management are as
follows;
a. Event Manager
b. Event Assistant
c. Event Coordinator
2. The tasks of each of the selected event management experts are as follows;
a. Event Manager- The event manager is said to be the main person who has the
control over the total event. The main tasks of the event manager are as follows;
 To develop the proper concepts of the event
 Create different kinds of the plans and documentations
 Create a proper budget for the different events
 Duty of finding the event contractors
 Duty of finding staff
 Duty of finding volunteers for the event

4
HUMAN RESOURCE MANAGEMENT
 Booking the venue Tasked with the promotion and marketing of the event and ensure the compliance
of the WHS policies in the event undertaken.
b. Event Assistant- The event assistant tasks are as follows;
 He helps the event manager to plan and promote the event
 He also needs to support the success of the event in a proper and efficient manner
 The event assistant can process the bookings of the event
 Issue the documentation of the event
 Monitor the entry and calculate the guests
 Research and obtain the necessary props
 Stage the event in a proper and successful manner.
c. Event Coordinator- The event coordinators task are as follows;
 Tasked with the smooth running and coordination of the event
 Manage the meetings
 Build proper and effective client relationships,
 Create plans and documents for the upcoming event
 Manage suppliers and vendors.
 Event coordinator can also supervise the event staff and
 Manage the bookings of the event
 Ensure the proper financial management of the business.
3. a.
 Event Manager- The event manager must have a thorough market knowledge and
experience in managing events for at least 2 years. Apart from this the manager must
also have a good experience of assisting in the following field for at least 3 years. The
manager must also be active and sound in managing a selected team for the event.

5
HUMAN RESOURCE MANAGEMENT
 Event Assistant- The event assistant must have a minimum experience of assisting
managers in different events for a period of 3 years and must have a proper accuracy
in work. The basic criterion for the assistant event manager is to ensure the flow of
smooth business operations which can be helpful for the success of the event. Apart
from this the event assistant manager must have a sound communication skill.
 Event Coordinator- The event coordinator must have a very good and proper
communication skill that is highly important for the success of the event management.
The coordinator must have the skill to control the total team and build the bridge in
between the event team and the managers to ensure the smooth flow of operations and
the success of the event.
3. b. Each of the key aspects and outcomes are managed and accessed in a proper and
effective manner accordingly. The key aspects of event management followed or present in
each of the tasks to be performed in the following business are monitoring the event and
addressing the issues of the event promptly. The procedures must be followed and the costs
must be minimised for the event. Apart from this the event must be managed in such a
manner that the productivity remains at all-time high.
3. c.
Role Requirements Performance Criterion Criterion Checklist
Event
Manager
Managing
project-2 years
Assisting
project-3 years
 Communication
skill
 Skills to manage
the project
 Practical
knowledge
 Certificate and
documentations

6
HUMAN RESOURCE MANAGEMENT
Event
Assistant
Assistant
management-3
years
Event
experience-2
years
 Smooth flow of
business
operations
 Smooth
communication
management
 Practical
knowledge
 Certificate and
documentations
Event
Coordinator
Managerial and
coordination
experience-2
years
 Smooth
communication
management
 Enhancing
monitoring
 Practical
knowledge
 Certificate and
documentations
Part B
a. The staff and the members of the team will be engaged in a proper and effective
communication chain that will be helping the staff to gain the perfect idea on the event
management plans and procedures, the date, venue, the programs and the other different
things selected for the same accordingly.
b. The review process will ensure the participation of the different people including all the
aforementioned event management team members.
c. The review process will be administered by the management of the business especially the
business stakeholders.
e. The training and effective development will lead to the success of the event management as
because the training process will help administer and address different kinds of the business
problems in a proper and effective manner.

7
HUMAN RESOURCE MANAGEMENT
f. The event will be managed in an ethical manner and a grievance redressal cell will be in
line which will allow the participants to register their complaints unanimously.
g. The problem solving techniques will be ensured with the help of the proper management of
the event. The first step will involve the identification of the problems, the proper monitoring
of the problems and addressing their severity. The second step will include providing the
necessary arrangements for the success of the event.
h. The recognition and rewarding of the different event needs, problems and other
perspectives will ensure the success of the event a team of managers gain a successful and
make the event a proper and organized event
i. The performance is disagreed at the time of unawareness among the team of the project.
The disagreements and the agreement both are accepted and addressed accordingly by the
event management team.
j. The documentation and the record keeping will involve the success of the event and will
ensure the promotion of the event.
Assessment 3
Part A
1. The effectiveness of the staffs selected in the following assignment can be assessed in
a systematic manner. This can be completed by the use of a proper template. This is as
follows;
Instance Staff members monitored Performance standards monitored
(6 must be selected in Total – this may be covered in 2, 3 or more
instances as relevant to organisational processes.)
Instance 1:
Date:
_____6th
June,2019____
Name: Igor Valdivia
Job role: Event Manager
Name: Maria Stimac
Job role: Event Assistant
 adherence to procedures
 customer service standards
 personal presentation
 response times
 team interaction

8
HUMAN RESOURCE MANAGEMENT
Duration
From:
___8th June,
2019 ___
To:
_____30th July,
2019_______
Name: Michael Steven
Job role: Event Coordinator
 waste minimization
Instance 2:
Date:
____9th July,
2019_____
Duration
From:
___25th July,
2019
To:
____20th
August,
2019_____
Name: Stephen
Job role: Event Manager
Name: John Gregory
Job role: Event Assistant
Name: Michael Carziola
Job role: Event Coordinator
 adherence to procedures
 cost minimization
 customer service standards
 productivity
 punctuality
 response times
 team interaction
Instance 3:
Date:
____19th July,
2019____
Duration
From:
____5th August,
2019 _____
To:
____21st
September,
2019_____
Name: Sandi Orion
Job role: Event Manager
Name: Maria Mitrovic
Job role: Event Assistant
Name: John McGregor
Job role: Event Coordinator
 adherence to procedures
 cost minimization
 customer service standards
 level of accuracy in work
 productivity
 team interaction
 waste minimization
Part B
Observation Checklist
Instance 1 1.Instance 2.Instance 3.Instance
Criteria S NYS S NYS S NYS Comment
Informs staff of expected performance standards
The information provided to staff is detailed and covers
the key requirements according to performance
standards
Uses positive communication when discussing
performance requirements
Offers staff the opportunity to clarify requirements
Observes staff conducting operational activities
Monitors staff performance standards:

9
HUMAN RESOURCE MANAGEMENT
1.
2.
3.
Identifies breaches of performance standards or
underperformance
List:
___________________________________
___________________________________
___________________________________
Offers appropriate guidance and support to staff
members where underperformance is identified:
(Tick all that apply)
advises on training and development opportunities
confirms organisational objectives and key
performance requirements
ensures adequate resources are applied
provides opportunity to discuss work challenges
provides confirming and corrective feedback
represents staff interests in other forums
provides support with difficult interpersonal
situations
Feedback provided is appropriate to the task or
underperformance
Feedback provided is positive and encouraging, and
enhances work performance
Recognises outstanding performance
Offers appropriate recognition for outstanding
performance, in line with organisational policies
Records of observation are sufficient in detail and
complete
Part C
1. Training session:
Nature of the training:
Performance requirements:
Staff member name:

10
HUMAN RESOURCE MANAGEMENT
Location:
Date:
Resources:
Documentation:
Signature staff member: ___________________________________________
Signature Student: _______________________________________________
Criteria S NYS S NYS Comment
The skill requirements have been identified correctly
based on the performance checklist used in Part A
Yes
The requirements for performance of tasks have been put
into steps.
Yes Yes the requirements have
been put in place
The task steps have been explained to staff member Yes
Staff member was given opportunity to clarify any
queries/questions
Yes
The task steps are demonstrated to the staff member,
confirming each step.
Yes
The staff member is given opportunity to undertake each
step
Yes
Staff member is corrected where relevant Yes
Constructive feedback is provided Yes
Opportunities for applying learnt skills are identified and
suggested for practice
Yes
Opportunities and procedures for follow-up are discussed Yes
The training session is conducted in a professional manner Yes
Yes

11
HUMAN RESOURCE MANAGEMENT
2. Counselling session:
Reason/Nature of the session:
Performance requirements:
Staff member name:
Location:
Date:
Resources:
Signature staff member: ___________________________________________
Signature Student: _______________________________________________
Criteria S NYS S NYS Comment
The underperformance(s) have been identified correctly
based on the performance checklist used in Part A
The underperformance(s) are discussed and outlined to the
staff member

Staff member is given opportunity to provide input for
reasons of underperformance(s):
The reasons are evaluated
Suitable solutions are explored:
1. The manager can assess the communication
structure

12
HUMAN RESOURCE MANAGEMENT
2. The manager is able to adopt to the situation
3. The manager is well prepared to tackle the
challenge
The solutions determined for post counselling are cost-
effective/feasible
Further procedures for formal counselling have been
outlined where relevant
Disciplinary measures have been discussed where and if
relevant
Steps to implement solutions are discussed
Constructive feedback is provided
Opportunities and procedures for follow-up are discussed