BSBHRM501: Aurizon Holdings - HRM Strategies and Services Report

This report provides an analysis of Aurizon Holdings, focusing on the determination of organization strategies and HRM services. It begins with an introduction to Aurizon Holdings, an Australian rail freight company, and its role in transporting commodities. The report then delves into a PEST analysis of the company, examining the political, economic, social, and technological factors impacting its operations. The discussion further evaluates the organization's strategic plan and its impact on human resources, recommending HR strategies and action plans for the delivery of human resource services. Specific areas covered include workforce diversity, compliance with legislative requirements, and customer service management. The report also includes recommendations for service improvements and a conclusion summarizing the key findings, along with a reference list and a discussion on performance associated with delivery of human resources services agreement and a stakeholder communication and engagement plan.

Determination of organization strategies and HRM services
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Table of Contents
Introduction.................................................................................................................................................3
Discussion...................................................................................................................................................4
Recommendations.....................................................................................................................................18
Conclusion.................................................................................................................................................18
Reference List...........................................................................................................................................19

Introduction
Aurizon Holdings is basically a company that works on rail freight and it is a company in
Australia that is associated with transfer of assets as well as security exchanges of Australia. This
company plays a leading hole in transportation of coal, minerals as well as iron ore at an amount
of 700,000 tonnes all around the world. The current report discusses on demonstration of various
skills as well as knowledge that would help the Company to determine strategies at subsequent
standards. This current report discusses about demonstration of meeting with CEO in order to
discuss various aspects such as PEST analysis and impacts as a result of environment associated
with business.

Discussion
a. PEST Analysis on Aurizon Holdings Limited
a. Analysis of the transportation Industry outlook
Political
Aurizon Holdings has been playing a significant role in transportation
services in various countries and therefore often undergo through
political risks in the environment. The achievement of stability on the
grounds of politics contribute a great deal towards economy of the
country. The Company also have to bear tariffs and it has to abide by
subsequent laws and regulations of trading systems. The Government
plays an active role in undertaking various bureaucratic actions and it
looks after various safety regulations associated with transportation
sector. The Company also lays down a legal framework for
contractual enforcement of laws and it cares of the fact that
employees are provided with good benefits and wages within
appropriate time.
Economics
The Company takes various factors into consideration for example
rates of interest, various rates of foreign exchange standards, inflation
as well as savings that would help to generate aggregate demand as
well as investment that would lead to proper growth of economy.
Certain stages in business cycles like prosperity, recovery as well as
recession play a leading role in generation of revenue from
transportation sector. The Company also plays a vital role in
increasing efficiency associated with financial markets and helps to
generate capital revenue for various local markets.
Social
This transport company has a great impact on the culture of entire
society in Australia and has been able to display wide variety of skills
in terms of class as well as power structure. A spirit towards wide
level of entrepreneurship is spread at broader expanse and it has also
helped in increasing education standards in the society.

Technology
Analysis on various technological factors help in having an impact on
various offerings of products as well as cost structure that usually
prevails in transportation sector. In addition appropriate structure
towards value chain of products that are transported to other countries
are seriously impacted due to competitors present in the technological
environment.

b. General Discussion associated effects of business environment on Aurizon
a. Evaluation of the organization’s strategic plan impact on HR and agree on strategies and action plans for delivery of human resource services
Strategic plans Impact on HR HR strategies to recommend Action plan for delivery of human resource
services Follow-up by
Business expansion to Pacific and Asia
Requirement
for diversity in
the workforce
Diversity at workplace has
a greater impact on the
establishment of
relationship among
employers as well as
employees who belong to
different cultures and
traditions. This also helps
in sharing necessary ideas
and skills towards work
and that helps in
enhancing growth as well
as production
opportunities in the
market.
Human resources must be
recruited from various diverse
backgrounds where people
belong to various religions and
traditions and they are required
to be provided adequate
training facilities. This would
increase their expertise and
professional skills and this
helps to maintain rights of
every employee both inside as
well as outside the
organization. This increases
efficiency in terms of
organization structure.
For implementation of proper action,
care must be taken to ensure that
appropriate leadership skills can be
displayed in terms of maintaining
services from the side of human
resources and they lay down a
platform for management of several
changes. The Action plan involves
redesigning of organization of
human resources and also lays down
an improvement in terms of better
hiring as well as development.
Various performance factors (KPIs)
play a vital role in improving the
performance of human resources
(Elarabi and Johari, 2014).
A specific plan of
action is usually
followed up by
rules and
regulations
formulated by
Asian
Development
Bank (ADB) in
the particular year
2009 on 11th of
February. HR
programs are
conducted to
teach people so
that they undergo
through external
facilities of
training and
create a balance
between work as
well as life.

Compliance of
legislative
requirements
of the host
countries
Function of various human
resources lies at the center
of efforts of various
employers who want to
hire as well as retain
workforce in the
organization thus helping
to execute various
strategies towards
achieving goals in the
organization. Various laws
as well as regulations help
to govern relationship that
is easily understood by HR
professionals so that it can
be ensured that
transportation organization
do not have to bear any
extra costs or penalties
(Jackson, Schuler and
Jiang, 2014). Act of Fair
Labor Standards helps to
establish proper wages to
various employees. In
addition various civil as
well as federal laws helps
to protect employees from
discrimination grounds on
the basis of their gender,
caste or community.
HR functions help to manage
various programs on
compensation as well as acts of
benefit that would facilitate
benefits of employees and also
keep a record of fiduciary
requirements. Therefore it
helps to keep a track on health
benefits of employees thus
improving growth towards
economic opportunities and
skills (Boon and Verhoest,
2018).
Various plans of actions are
undertaken for further delivery of
human resources and this helps in
easy opportunities towards
leadership. Development of
strategies towards proper actions
help the human resources to abide by
various sorts of living. Proper rules
enacted for transportation standards
help in future growth as well as
investment (Chuang, Jackson and
Jiang, 2016).
HR compliances
must be treated as
such that helped
in defining
behaviors of
various group in
order to go by
applicable laws of
government.
These specific
laws help to
maintain
subsequent
standards in terms
of creation of
policies.

Adaptation of
organizational
policies and
business
goals
Various organization goals
as well as policies abide by
changes in business
strategies and they also
help in achieving
respective goals. Through
effective means of
communication they help
in abiding by specific laws
of human resources.
Various business strategies
play a vital role in
recommendation of various HR
strategies.

Strategic plans (cont.) Impact on HR HR strategies to recommend Action plan for delivery of human resource
services Follow-up by
Managing customer service via
telephone
Various impacts on human
resources have been
seriously influenced due to
management of services of
various customers via
telephone communication.
In order to facilitate good
communication better
strategies towards human
resources can be recommended
that helps in improvement of
communication standards with
customers in major parts of
world.
A proper plan on action delivery is to
be formulated for good employment
opportunities and also to equip
human resources with adequate
knowledge as well as skills (Johnson
and Szamosi, 2018). Establishment
of communication with customers
need to have certain features within
action plan for example like
maintenance of time schedule.
Proper schedule of timing and good
opportunities as well as solving
queries of clients help in maintaining
quality standards towards
communication process.
Appropriate
techniques of
knowledge as
well as
discussion.
Manual update on information
Regular update on
information services helps
in manual working of
information.
Keeping a proper record on
performance of individuals
helps in manual update
associated with information
Services towards human resources
and providing them necessary
feedback on their performance and
certain actions need to be undertaken
to execute actions within specific
period of time.
Switching of customer service
processes which focuses on
technology-centric

Maintaining OHS standards as a
competitive advantage

Strategic plans (cont.) Impact on HR HR strategies to recommend Action plan for delivery of human resource
services Follow-up by

Relocation of headquarters from
Sydney to Adelaide
Reshifting of headquarter
from Sydney to Adelaide
might have effect on
retention of employees
towards their job as many
people would like to leave
their job and opt for other
industries that would be
nearby their home
locations (Yusoff,
Ramayah and Othman,
2015).
Certain strategies towards
recommendation for further
development of human
resources must be undertaken
that would help to provide
subsequent standards towards
growth opportunities.