HRM Strategies: Employee Engagement & Communication - Cafe Pod

This report discusses Human Resource Management (HRM) strategies and techniques to enhance employee engagement and involvement within an organization, specifically focusing on Cafe Pod, a craft coffee business. It analyzes communication approaches to improve employee voice and outlines training and development considerations for both managers and employees. The report covers SME business objectives, the HR operating model (including structure, roles, technology, processes, and metrics), and a people and performance model. It also discusses the advantages and disadvantages of implementing a new HR operating model, emphasizing the importance of employee involvement through employee-focused leadership styles and direct communication channels. The analysis includes adopting employee-centered leadership styles, establishing open communication channels, and implementing effective performance management tools to align individual and organizational goals.

Human Resource
Management business
proposal

EXECUTIVE SUMMARY
The present report will cover discussion about the development of strategies and the use
of techniques which can be used to enhance engagement and employee involvement. In addition
to this, the report will cover analysis about the communication approach which will assist greater
employee voice. Moreover the report will cover analysis about training and development
considerations in the business proposal.

Table of Contents
EXECUTIVE SUMMARY.............................................................................................................2
INTRODUCTION ..........................................................................................................................4
MAIN BODY...................................................................................................................................4
Outline the strategies of development and the use of techniques which can be used to enhance
employee engagement and involvement. Explain about the theories and analysis of these
recommendations which includes advantages and disadvantages of the strategies selected 4
Discussion of the communication approaches and theories essential to improve employee
voice:....................................................................................................................................10
Outline the development and training considerations within the business proposal in order to
enhance both managers and employees understanding, responsibilities and roles quoting
relevant theories and best practices .....................................................................................12
Conclusion.....................................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Management of human resource refers to that perspective of efficient and effective
people management in an organisation in such a manner that they support the business in order to
achieve advantage at competitive level. It is important at the organisational level because it
maximises the performance of employees in the service of strategic objectives of an employer. In
the present report, Cafe pod is taken into consideration(Abban., 2018). It is a business of craft
coffee in the independent manner that was initiated in the year of 2011. The major emphasis of
this cafe is to enhance the quality of coffee for drinkers who are adventurous that can be liked at
home as well. The present report will cover discussion about the development of strategies and
the use of techniques which can be used to enhance engagement and employee involvement. In
addition to this, the report will cover analysis about the communication approach which will
assist greater employee voice. Moreover the report will cover analysis about training and
development considerations in the business proposal.
MAIN BODY
Outline the strategies of development and the use of techniques which can be used to enhance
employee engagement and involvement. Explain about the theories and analysis of these
recommendations which includes advantages and disadvantages of the strategies selected
SME business objectives: The basic objective of small medium enterprises is to create
more opportunities for employment. They also contribute in terms of reducing the regional
imbalances and also support in terms of developing the rural and less developed regions of the
economy. In context to Cafe Pod, they provide a friendly and comfortable atmosphere where
customers can receive qualitative food, entertainment and service at a reasonable price. Their
objective is related to achieving higher level of profitability and market share by having a
competitive workforce(Agostini and Filippini., 2019).For having the competitive skilled work
force it is necessary for Cafe pod to have competent skilled workforce in order to retain and
attract employees who have the proper sets of skills. In order to fulfil this purpose, there is a need
of effective and proper operating model of resource of human. There are dissimilar aspects that is
related to this aspect which includes department of HR, team of HR, HR business partner and
departmental people as well.

Operating model which will reinforce the objectives of business
Illustration : HR Operating Model
Source : How an HR Operating model changes with scale
There are certain parameters which is included in the HR Operating model that includes
structure, roles, technology, process and Metrics.
Structure: It is a kind of structure of organisation where the system has outlined certain
activities which are directed in terms of achieving the goals of an organisation. The activities
which are included are rules, roles and responsibilities (Amin and et.al., 2017)In context to Pod
Cafe, they have followed the matrix structure where employees work within a team. In the
matrix structure of an organisation, they have a leader and their team members work towards
achieving the targets into positive manner.

Roles: Within an organisation, it is important that employees should have awareness
about the roles in order to perform their duties into appropriate manner. The employees of an
organisation has this approach that they provide best services to their customers.
Technology: It is that parameter which makes the working of small medium enterprises
more result oriented and effective as well. In context to Pod Cafe, they have chosen the POS
technology in order to give best services to their customers into positive manner.
Process: It is that parameter through which the way of working becomes faster and result
oriented as well. In context to Pod Cafe, on the initial level they are not basically dependent on
the technology but with changing period of time they have installed different kinds of
technologies to make the working more effective and result oriented as well. (Drǎgoicea and
et.al., 2017). These technologies can be restaurant mobile own app, kitchen display systems and
marketing automation as well.
Metrics: Metrics are those figures which support an organisation into the context of
measuring how effective human resource initiatives are and also about tracking of human capital.
In context to Pod Cafe, in order to make the services of cafe more effective they have hired
different kinds of employees who have different skills in order to fulfil the requirements of the
customers.
Resourcing proposition which assist towards attracting skilled talent through innovation factor
According to current period of time, the functions of HR has been designed in such a way
that Manager of HR work towards every department in order to achieve objectives and goals of
organisation. The HR operating model four stages helps Pod Cafe in terms of achieving their
objectives into positive manner. The four stages are defined into the following manner:
 Personnel department(Operating model Stage 1): Within this personnel department,
the main function is to find out requirements and vacancies of employees according to
requirements of different job entities(Ferris and et.al., 2018). In context to Cafe Pod, the
organisation has to work towards interpreting, training and development, recruitment and
policies of personnel so that workforce can perform into more effective and efficient
manner.
 Serving staff into automative manner( Stage 2 of operating model): this department
of human resource is related to the functionality on the daily basis and transactions of HR
as well. It is basically related to the goals of human resource of long range that needs

steps implementation in order to meet out the objectives at the organisational level. In
context to Cafe Pod, the operation department function is that they need to make sure that
strategies of recruitment and selection should be formulated for determining the talented
employees which is required within the organisation by tapping all networks at
professional level.
 Development of talent and attracting management( Stage 3 of operating model):
Under this department they have to develop their employees with more skills and
competencies and also attract management by adopting certain kinds of activities as
well(Mao and et.al., 2016). In context to Cafe Pod, there will be talent management into
integrated manner that is in relation to the traditional sub functions management in the
manner of strategic pattern. The value has been added into the present functioning
through which is totally aligned with strategy of business into the overall manner.
 Supporting business on local and business level(Stage 4 of operating model): Within
the business, there is a kind of system of support that is offered into indirect and direct
manner. The main aim of this department is to manage the relations of employees into the
present manner that will ensure about the leadership, engagement and trust as well. It is
basically related to the approach of development into enthusiastic manner and also about
working of productive relationship between employees and employers from the
perspective of long run.
Model of people and performance
According to current period of time, the performance and people model supports in
terms of new operating model of business of Cafe Pod(Popa and et.al., 2017). It is into the
context of company that has management of people policies and practices which creates value
for the company. Management of Performance is basically not a technique of HR but it is a kind
of procedure which forms part of different techniques of management of people. According to
current period of time, there are certain tools and techniques that will be adopted to manage
team, individuals and organisation into effective manner.

Illustration : People and performance model
Source: The bath people and performance model I Download Scientific Diagram
There are certain tools and techniques of management of performance that has adopted
by the organisation in accordance to the way cycle outlines the performance of employees into
present manner. In context to Cafe Pod, the HR operating model will outline the stage of
individual where individual has been selected on the basis of competencies into present manner,
knowledge and skills as well(Rogers and et.al., 2015).In the next step it has been observed that
when individual understand the organisation into appropriate manner and induction has also been
conducted into proper manner then purpose of communication has been clarified with proper
values, culture and objectives into strategic manner. Within the SME organisation, this is a
aspect which will help an individual into the context of developing a proper understanding of
roles which leads towards the contribution of of the overall performance of the organisation.
New IR operating model Advantages

 The operating model of HR of the Cafe Pod will enhance workers of business, other
leader and professionals in terms of supporting the work according to the alignment to
needs and capabilities which can be delivered into result oriented manner.
 It will help into the context of processing the reshaping of roles and responsibilities in the
HR
Disadvantages of HR operating model
 There are several issues which is into the context of conflicts on the basis of internal
parameter because of which strict regulations has been implemented by the HR
department at level of organisation.
 The present hiring and strategies got affected through the higher level of diverse
background within the cafe pod organisation.

Discussion of the communication approaches and theories essential to improve employee voice:
The involvement of workers is crucial for the company in order to attain both employee
and company objectives. The workers participation is termed as the systematic structure and
methods that allow workers to give their opinion or ideas freely in the decision making process
of the company. In context to Cafe POD, the firm establishes certain policies and measures that
allow their employees to take part in strategic decision process. This will help the company to
find out new ways for doing business activities as well as also boosts the motivation level of
employees in the company (Bygrave and Zacharakis, 2015). The followings are the effective
approaches that will support employees of the company to level up their voices during decision
making activity:
Adopting employee focused leadership styles:
The first approach concerned with improving workers involvement is through adopting
employee centred style of leadership such as democratic style of leadership. The link between
democratic leadership style and employee voice reflects positive relationships by encouraging
employees to take part in decision making process and also supports the workers to fearlessly
raise voices against any unfavourable situations. In context to Cafe Pod, this approach will
support the firm to undertake suitable leadership style that will allow employees to unleash their
true potential. In addition to it, this concept will motivate the workers to attain their personal
objectives as well as also help the managers to realise the team objectives in the timely manner.
Direct communication:
The other concept related to communication approaches is establishing open
communication channels that will allow the employer and employee of company to have direct
communication with each other which will be more constructive and effective. Along with it, this
concept will provide a great chance for employees to communicate more openly and
conveniently. In context to Cafe Pod, this approach will boost the interaction activities of
workers by opening communication channels through which they can effectively communicate
with each other(Ruck, Welch and Menara, 2017).
Prioritising on making employees psychologically safe:
This approach supports the manager in boosting their participation level of team members
through communicating with workers in the friendly manner as well as in the non authoritative
manner. Moreover, the employer needs to make their team members safe by taking with them in

the most comfortable and sweet manner. In context to Cafe Pod, this approach will assist the
organisation to boost performance of workers as well as their presence in decision making
process by dealing with employees in the most proper and comfortable manner. Furthermore, the
positive feedback by manager will allow the employees to enhance their decision making
participation and also helps in raising their voices(Luftman, Lyytinen and Zvi, 2017).
Providing information in non-hierarchical manner:
This approach will assist the employees of the company to boost their interaction with
managers in order to formulate necessary strategic decision and choices. The less bureaucratic
practices will support employees to converse directly from top level managers as well as help
managers to achieve organisational objectives in the effective manner. In context to Cafe Pod,
the smooth flow of information from top levels to the lowest level will support the activities of
employees by quickly receiving constructive feedback from the employer. This will support the
employer in encouraging the behaviour of employees regarding participation in decision making
process.
Strategic Contingency Theory:
In this theory, the leader takes central role in the decision making authority due to the
unique leadership skills and knowledge. The leader plays important role in providing solutions to
the issues and problems of workers which others are unable to provide solutions. In addition to
this, the main motive of contingency theory is to adopt between different leadership styles
according to the changing working environment. In context to Cafe Pod, the company will
benefit from this strategic theory as application of it allow the company to adopt critical
leadership styles according to the contingency of situation this will benefit the employees to take
part in decision making process in the most appropriate manner. The following are the theories
related to strategic contingency theory are explained below:
Fiedler's Contingency model:
This model deals with practising different types of leadership style according to the given
situation. This theory allows the managers can adopt task oriented leadership style as well as
relationship oriented leadership style in relation to the most appropriate conditions. In context to
Cafe Pod, this model will support the company to adopt relationship oriented style of leadership
which will help the firm in boosting the participation level of employees in the decision making
process.(Oh, Chang and Cheng, 2016).

Robert House's Path Goal Theory:
This model of contingency theory basically deals with the ideas that the motivation of the
employees is based on the three assumptions such as giving rewards to the employees if the
targets are met on time. In context to Cafe Pod, this specific model allows the firm to achieve the
goals of team members by fostering the involvement of team members in the decision making
process(Yang,, Evans, Vladimirova and Rana, 2017).
Outline the development and training considerations within the business proposal in order to
enhance both managers and employees understanding, responsibilities and roles quoting
relevant theories and best practices
There are certain abilities and skills of employees that has impact on the direct basis on
the strategy of business into overall manner of an organisation (Sessa and London., 2015). As
these models is focused on the training and development of employees for enhancing the abilities
and skills by interchange encompass in learning practice of employees.
Collaborations into cross department: It is very difficult to coordinate with different
departments and sub sections into effective manner for fulfilling the purpose of accomplishing
continuous organisational growth once this new model of operating of HR at the organisational
level. This kind of cross departmental collaboration help in terms of making the bond stronger
of employees of Cafe Pod. It help in terms of bringing effectiveness at the organisational level
which is very important for the success of an organisation.
Formation of induction programme: It has been suggested for cafe pod that the main
aim of operatig model is to make sure that their employees are integrated into proper manner and
across the organisation. It will assist the organisation in order to pay emphasis on the
absenteeism and also provide support in terms of increasing the turnover at the organisational
level. There are certain theories which is very important into the context of enhancing the
understanding of both managers and employees as well. This is defined into the following
manner:
Theory of transaction costs: In context to Cafe Pod, it is a theory which is part of
administration aspects at corporate level. It is basically based on the understanding of the all
aspects of governance. This kind of theory basically illustrates the framework that is usually
based on the concept of various kinds of costs that needs to be managed to prevent the negative
impacts of human resource functioning.