HRM Report: Unit 03 Human Resource Management - Hilton Hotel Analysis

This report provides a comprehensive analysis of the Human Resource Management (HRM) practices at Hilton Hotel & Resorts. It begins by outlining the purpose, roles, and responsibilities of HR functions, emphasizing their importance in achieving organizational goals. The report then delves into various HR approaches, including workforce planning, recruitment and selection methods (internal and external), and training and development programs. It assesses the effectiveness of employee relations and engagement, highlighting how these factors influence decision-making and business objectives. Furthermore, the report illustrates the application of HRM practices within Hilton, including improvements in recruitment and selection processes using online resources. The report concludes by summarizing key findings and providing insights into the strategic importance of effective HRM in the hospitality industry.

UNIT 03: HUMAN
RESOURCE
MANAGEMENT
Student Name ID
Unit Number and Title Un
it

Table of Contents
................................................................................................................................................1
Introduction......................................................................................................................................4
MAIN BODY...................................................................................................................................4
TASK 1............................................................................................................................................4
Purpose of Human Resource functions and Its key roles............................................................4
Assessment of various HR approaches.......................................................................................5
Inclusion of different methods used in HR practices..................................................................8
Effectiveness of employee relations and employee engagement................................................9
Key aspects of employment legislation within which organisation must work........................10
Effects of employee relations and employee engagement on decision making and meeting
business objectives....................................................................................................................11
TASK 2..........................................................................................................................................12
Illustration of application of HRM practices in the organisation..............................................12
Improving recruitment and selection process using online resources, digital platforms and
social networking......................................................................................................................15
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................17

Introduction
Human resource management of an organisation focuses on recruiting and selecting
talented employees and uses various tools and techniques to develop their skills and knowledge.
HRM activities ensures that skills of employees are put in the right way and it brings positive
results to the overall organisation. Hilton Hotel & Resorts is a multinational hospitality business
offering wide range of services. Hilton Hotel & Resorts has 570 locations around the world and
its parent organisation is named as Hilton worldwide. In the following project report, purpose of
the HR functions, key roles and responsibilities of HR functions and importance of HR function
to achieve organisational goals and objectives are explained. The file further explains different
methods and techniques used in HR practices. Key aspects of employment legislation and its
effects on decision making are also discussed.
MAIN BODY
TASK 1
Purpose of Human Resource functions and Its key roles
Human Resource Management (HRM) of the business organisation plays a vital role in
achieving business goals and objectives. HRM aims at ensuring making effective utilisation of
skills of human resources to achieve overall objectives of Hilton Hotel & Resorts. Following are
explained purpose, roles and responsibilities of HR functions in the organisation:
Purpose of HRM
Improve efficiency and effectiveness: The main purpose of HRM is to ensure that employees of
the organisation gets proper training and knowledge so that they can bring creativity in the
process. Improvising knowledge and skills of employees results in increasing effectiveness of
business process and activities.
Positive relations between employee and employer: HR aims at maintaining positive
relationship between employer and its employees in order to make them feel satisfied and
motivated. These employees and staff then put their best efforts in the activities and operations of
business and that results in positive outcomes.
Individual and team development: HRM of Hilton Hotel & Resorts aims at developing skills
and knowledge of employees and team so that they bring creativity in business operations
(Farndale, Nikandrou and Panayotopoulou, 2018). Purpose of HR is to ensure improved
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performance of employees and team so that customers of Hilton Hotel gets satisfied with the
services offered and brand image of organisation increases.
Employee satisfaction: HRM main purpose is to provide satisfaction to both customers and
employees. HR functions aims at developing policies and strategies in a way that it meets needs
and wants of employees. Regarding employees as the most essential aspect of Hilton Hotel is
purpose of HR functions.
Roles and responsibilities of HR functions
Recruitment and selection: The most important responsibility of HRM is to recruit the best
available talented candidates. Making policies and strategies to attract talented candidates and to
hire resources for reaching out the potential candidates is the main role played by HRM of Hilton
Hotel.
Training and development: Arranging training and development programs is the next
responsibility of HRM. Hilton Hotel aims at providing proper training to its staff so they can
satisfy customers and increase brand image and profitability of company (Roles &
Responsibilities of HR Managers in Growing Organizations, 2016).
Professional development: Employees are enrolled to attend business conferences, seminars,
trade shows and various other activities. Professional development activities benefits employees
in both developing their professional and personal skills as well which can be used in future
career.
Performance appraisal: HRM of Hilton Hotel aims at measuring and assessing performance of
employees so that proper appraisal can be provided to them or training if required. Timely
appraisals and rewards provide satisfaction to employees which further results creativity in
business activities.
Maintaining working culture: HRM roles also involves maintenance of safe and healthy
working culture (Boselie, 2016). HRM of Hilton Hotel aims at maintaining healthy and safe
working environment so that employees feel motivated and put their efforts in right direction.
Assessment of various HR approaches
The functions of HRM involves making plans and strategies, developing policies and
administering procedures, recruiting skilled and talented people in the organisation. Various
approaches and techniques are used by HRM of Hilton Hotel for achieving overall goals and
objectives. Following are explained some HR approaches:
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Workforce Planning: Workforce planning approach includes identification of gap between
capability of current workforce and organisational objectives (Workforce Planning: A Strategic
Approach for Organisational Success, 2015). Hilton Hotel adopts both the two approaches of
workforce planning that is soft and hard HRM.
Hard model of HRM: The HR aims at treating employees as a simple resource of the company.
For example buildings or machinery. There is strong link between the corporate business
planning like what resources are needed by company, how can company get them and how much
this will cost to company. The focus of hard HRM model is to identify the workforce need of
company and accordingly recruit and manage people, it includes hiring people, moving them and
firing as well.
Soft model of HRM: The soft HR treats employees as most essential resource of the company
and also as a source of the competitive advantage. The employees of company are treated as the
individuals and accordingly their needs and wants are planned. The focus of soft HRM model is
to fully concentrates for employee's needs and wants and also their motivation, roles and
rewards.
Recruitment And Selection: Hilton Hotel focuses on selecting and recruiting skilled and
talented employees who can satisfy customers and achieve organisational goals and objectives.
Internal recruitment and external recruitment are the two approaches used by Hilton for selecting
candidates (Clair and Milliman, 2017).
Selection approaches includes competency based interview, psychometric testing,
ability and aptitude tests.
Advantages:
 Interview may help in collecting primary information about the candidate.
 The aptitude and ability test helps in defining and determining if the candidate is potential
for doing the job in well and effective manner. The psychometric testing helps the recruiter to get better understanding about the
candidate's mindset.
Disadvantages:
 The interviews are time-consuming and longer procedure needs to be followed.
 There are high chances that prospects may lead to misjudgement about the results of
aptitude and ability test.
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 The psychometric testing may fail for producing appropriate and perfect results.
Internal recruitment is done by promoting employees or transfers of employees.
Advantages of internal recruitment are that it is easy and less time consuming, deep interviews
sessions are not required, it also increases competition among internal employees leading to
increased effectiveness. But, internal recruitment has disadvantages that it lacks innovation, does
not provide opportunity to external potential candidates.
Advantages:
 This method is cheaper and saves time as well.
 No need for training and induction as people are familiar with culture and activities of
business.
 Providing promotion to employees also motivates them. Organisation know about the candidate's strength and weaknesses.
Disadvantages:
 It may limit the number of candidates.
 New and innovative idea can not be introduced as candidate is from the internal
environment of business.
 It may lead to cause resentment among the candidate who did not get appointed.
 The transfer of promotion of one employee to another position, leads to make another
position vacant.
External recruitment is done by interviews, institutional hiring, ads in newspaper and
magazines, job portals and employee referrals, etc. This has advantages like it creates
opportunities for experience employees, brings innovation, leads to high productivity and
increasing brand image of the organisation. Whereas, external recruitment has disadvantages of
high cost and time consuming process, difficult to select best potential candidates from pool of
candidates.
Advantages:
 The people from outside the organisation leads to bring new and innovative ides.
 External methods bring pool of candidates from which company can select the best
candidate. The outside candidate may have wide range of skills and experience.
Disadvantages:
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 This is a time consuming and long process.
 Advertising and interview process cost much to the organisation, thus, very expensive.
 Selection process may not bring good and effective results for revealing the potential
candidate.
Training And Development: Hilton Hotel focuses on providing effective and appropriate
training and development programs to its employees so that it can lead to increase and improve
their skills, knowledge and capability. Mentoring, coaching, job rotation, stretch projects,
promotions are various approaches of training used by Hilton.
Performance Management: HRM of Hilton focuses on assessing and measuring performance
of employees and staff in order to bring effectiveness in the business activities and operations.
Self-appraisal, group, intuitive and trait approach are used by Hilton for appraising performance
of its employees.
Reward Systems: Hilton Hotel ensures to accurately measure performance of employees so that
proper rewards can be given to them. Extrinsic methods and intrinsic methods are two
approaches used by Hilton for rewarding its staff.
Inclusion of different methods used in HR practices
HR practices adopted by Hilton Brings effective outcomes in the way of increased
efficiency and profitability. Various HR practices adopted, and methods used by Hilton bring
positive results for both employee and employer.
Maintaining work culture and environment: HR practices ensures to maintain safe and
healthy working environment for employees of Hilton. This brings benefits in increasing
efficiency as employees feel encouraged and motivated. Satisfied employees put their best
efforts in business activities and make customers satisfied and happy.
Training and development programs and schemes: HR practices adopted in Hilton Hotel
ensures that employees are provided with proper training and development so that their skills and
knowledge increases. Training provided to employees makes them motivated towards job as well
and its overall results in increasing effectiveness in business activities (Donate, Peña and
Sanchez de Pablo, 2016).
Employee relation: HR practices ensures to maintain effective and healthy relationship between
employee and employer. This brings benefits in reduction of communication gaps and allows
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easy flow of important information. Effective employee relation maintained at Hilton Hotel
brings benefits of reduced employee turnover and high satisfaction of employees.
Selective hiring: Hilton Hotel aims at recruiting talented and skilled employees so that they put
their best efforts and brings positive outcomes and achieve organisational goals. Selective hiring
practice of HR ensures that innovative and creative ideas are being used by employees in
business activities. Efficiency of employees results in increased effectiveness in business
operations and increases profitability of overall organisation. Selective hiring in Hilton Hotel is
done by internal and external methods of recruitment such as interviews, promotions, transfers
from one department to another, selection from educational institutions, etc.
Effectiveness of employee relations and employee engagement
Human Resource Management of Hilton Hotel aims at maintaining effective work culture
and environment that motivates employees. Healthy working environment ensures effective
utilisation of skills of employees and other resources as well (Vanhala and Ritala, 2016).
Employee relation is maintained by Hilton Hotel results in providing satisfaction and motivation
to employees and increases effectiveness in business operations.
Employee engagement: HRM of Hilton Hotel aims at maintaining effective relationship
between employer and employee. Employee relation is maintained by allowing employees to
take effective part in decision making.
This also benefits organisation to know the views and ideas of employees which can be
used for further developments. And this will lead to bring better results and outcomes and
company can effectively achieve their targeted goals.
Flexible working practices: Hilton Hotel aims at utilising full knowledge and skills of
employees, therefore, it allows them with flexibility of working hours and practices (Boselie,
2016). Engagement of employees in business activities maintains effective employee
relationship. Flexible working practices such as flexible working hours, doing work from home,
sharing job or work with someone, etc.
HR practices also makes sure that employees feel satisfied in the working environment
and put their possible efforts in the business and related activities. Providing flexibility to
employees by allowing flexible working hours makes employee to take effective part in activities
of the organisation and it will help in accomplishing targeted objectives.
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Flexible organisation: Flexible working practices allows employees to use personal computer at
home by connecting modem with employment site and use telecommuting practice. Effective
employee engagement brings effective results as employees feel motivated and satisfied and
brings positive results for overall organisation.
HR practices adopted in Hilton Hotel ensures that employees feel motivated and
encouraged so that they bring creative and innovation in business activities and operations.
Flexible organisation refers to adaption to quick changes happening in the business environment.
This results in gaining competitive advantage and sustaining in global markets.
Employer of choice: This practice of HR ensures that work culture and working environment is
developed in a way that it attracts talented employees. HR practices also focuses on retaining
those talented and skilled employees in the organisation. Video-conferencing and flexible
working hours motivates employees of Hilton Hotel.
Employee engagement practice brings benefits of motivating employees and also
improving innovation and creation in business activities. Flexibility practices makes sure that
employees get involve in business activities and operations and put their best efforts. This will
result in effectively achieving the overall goals and objectives of business.
Key aspects of employment legislation within which organisation must work
Every business organisation gets affected with the legal rules, regulations and
legislations. Plans, policies and strategies of business organisation are made in accordance with
various employment legislation. Hilton Hotel follows regulations and guidelines provided by
legislations of employment.
Health and Safety at Work Act, 1974: Hilton Hotel ensures that employees feel safe at the
work place, therefore it focuses on maintaining safe and healthy working environment (Jesinoski,
Miller and Volker, 2016). This act ensures that business organisation uses safe instruments,
operations systems, primary treatment facility needs to be provided, safe access of machinery
and other assets.
Employment Protection Act, 1978: This legislation states that every organisation needs to
provide structured salary, incentives, pension, other monitory benefits, working hours etc.
Effective salary structure and working hours are being provided to employees of Hilton under
this act.
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Equality Act, 2010: Hilton Hotel ensures that equal treatment and opportunities are being
provided to employees. This act combines two acts that is Race Relation Act, 1976 and
Disability Discrimination Act, 1995. Under this act discrimination of employees on basis of age,
race, sex, caste, religion and gender is not allowed.
Data Protection Act, 1999: This act ensures that information or data of employee is protected.
Both paper-based data and computerised data are secured and protected under this employment
legislation.
Employment Rights Act, 1996: Hilton Hotel aims at providing motivation and satisfaction to
employees so that they put their best efforts in the business activities and achieve organisational
goals. Employment rights act ensures that employees are protected against the unfair dismissal in
working environment (Johnson and Szamosi, 2018).
Equal Pay Act, 1970: This act ensures that both men and women gets equal pay for doing same
kind of work. Discrimination against age, gender and sex is protected under this equal pay act.
Hotel Hilton does not discriminate its employee on any basis and makes payment according to
their value and capability.
Effects of employee relations and employee engagement on decision making and meeting
business objectives
The focus and aim of business is to increase efficiency of employees and also the
effectiveness of business activities and operations. Employee relation and their effective
engagement in business activities results in motivation and satisfaction of employees which
brings positive outcomes for overall organisation. Hilton Hotel ensures that employee take
effective part in decision-making of activities so that effective relationship can be maintained.
Following are some policies and strategies through which employee relations and employee
engagement can be maintained effectively:
Effective communication: Hilton Hotel aims at developing relations with its employees and
therefore provides necessary information to them (Bratton and Gold, 2017). Effective
communication between employer and employee enables to develop good relations which results
in providing satisfaction to employees. Satisfied employees put their best efforts and brings
innovation in business operations and accomplish targeted objectives and goals.
Development opportunities: HRM of Hilton Hotel focuses on providing various training and
development programs for employees in order to improve their skills and knowledge. Various
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training programs enables employees to build and increase their skill and knowledge which can
be used in developing their career opportunities. Effective employee relations and employment
legislation enables human resources to develop career opportunities.
Motivation: Hotel Hilton ensures that every employee of the organisation feels motivated and
encouraged so that they put their best efforts in business operations. Effective engagement of
employees in business activities and decision-making ensures satisfaction and motivation.
Following proper employment legislation in the working environment also enables motivation
and employee engagement.
Health and safety: Providing good, safe and healthy working culture and environment ensures
complete satisfaction of employees (Farndale, Nikandrou and Panayotopoulou, 2018). This
results in effective participation of employees in business activities and decision making as well.
Participation of employees results in innovative and creative ideas that can be used for bringing
effectiveness in business activities. HR of Hilton Hotel focuses on implementing appropriate
and proper training and development programs for its employees, maintaining safe and healthy
working environment, providing motivation to employees, following procedures laid down by
various legislation etc. These results in effective participation of employees in decision-making
and increases effectiveness of business operations and also increases profitability.
TASK 2
Illustration of application of HRM practices in the organisation
Hilton Hotel & Resorts are looking for talented candidate for filling the position of HR
Assistance. Job Description and Person Specification is given below for attracting potential
candidates using LinkedIn and various other online resources (Jeske and Shultz, 2016).
Job Description
Hilton Hotel & Resorts
HR Assistant
Reports To:
HR Assistant will report to HR Manager.
Educational/ Academic Qualifications:
 Graduation or Post- graduation degree from a reputed college or university.
 MBA/ BBA in Human Resource Management.
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Personal Skills:
 Effective communication and organisation skills
 Deep knowledge of HR practices
 Effective use of interpersonal and analytical skills
 Good leadership style and customer service skill
 Energetic and confident
Experience Required:
 3 years of Internship experience is required in field of HRM.
 Experience of working with HR Manager from any reputed institution or organisation.
Person Specification
Achievements:
 Associates or Bachelor's Degree in the field of HRM.
 Experience of Internship with HR Manager.
 Knowledge of Hospitality Industry.
 Knowledge and experience of IT and HR systems.
Soft Skills Required:
 Time- management skill
 Building effective relationship with team members
 Sense of analysing situations and taking decisions
Specific Capabilities Required for Position:
 Able to use different software programs such as Excel, PowerPoint, Word and HR
Software
 Analytical and Organisational skills
 Effective command over the language
 Capability of providing support to HR Manager
Personality Traits:
 Proactive in nature
 Ability to manage and handle situations of emergency
 Motivated and confident
 Pays attention to detail
Physical Abilities and Personal Characteristics:
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 Smart and good body language
 Age between 23 and 35 years
 No physical inabilities.
Using LinkedIn, Hilton Hotel & Resorts have identified two potential candidates that is
Mr. Robert and Mr. Philip from the pool of candidates for the position of HR Assistant
(Gatewood Feild and Barrick, 2015). Sorting and selection of candidates is made on the basis of
their experience, educational qualifications, HR knowledge, communication and organisation
skills, physical appearance and mental ability. Following are given some question which are
asked to both the potential candidates in face-to-face interview.
Job Related Questions
1. Describe your biggest strengths and weakness?
2. How do you manage and handle critical situations?
3. What are the ways by which you get motivated towards work?
4. What are your ways of managing work pressure and stress?
5. Describe solution if you face a difficult situation at work place environment?
6. Tell us about your future career goals?
7. What is your formula for motivating and encouraging others?
Mr. Robert got selected based on his ability to handle the interview session properly and
also on the basis of his experience and educational qualification. Hilton Hotel & Resorts decides
to give position of HR Assistant to Mr. Robert and gives him following Job Offer Letter.
Job Offer Letter
Dear Mr. Robert,
Hilton Hotel & Resorts congratulates you and welcomes you on board as HR Assistant.
You just have to complete some legal formalities which have been attested with the copy of offer
letter. I request you to review your important details mentioned in employment contract.
As an employee of Hilton Hotel & Resorts, you will be eligible for ESIC and Provident scheme.
Feel Free to contact us, if any problem regarding Offer Letter or/and Employment Contract.
Sincerely,
HR Executive.
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Improving recruitment and selection process using online resources, digital platforms and social
networking
Every business organisation aims at recruiting talented and skilled employees so that they
can bring better outcomes and results (Stone and et.al., 2015). Talented personnel brings
innovation and creation in business activities and overall objectives of organisation can be
achieved. Hilton Hotel adopts to modern ways of recruitment and selection process so that it can
recruit the best candidates from pool of candidates. Digital platforms, social networking sites,
online resources are used to complete the recruitment and selection procedures.
Online resources: Application Tracking System (ATS) are used to track candidates on different
job boards, social media, job related sites. ATS allows candidates to post their resume on various
job boards and sites which is then tracked by organisations to look for potential candidates.
Hilton Hotel uses online resources to look for talented candidates using ATS and ensures that
important sites are visited and time is utilised.
Digital platforms: This refers to hardware or software of sites, such as, Facebook, Instagram,
Quora, Twitter, LinkedIn, etc. Candidates makes use of various digital platforms to apply for the
job. Mobile applications like Naukri.com, Monster.com are some job portals which allows
candidates to submit their resume online. Hilton organisation makes use of various digital
platforms while looking for talented candidates to fill the vacant positions (Albrecht and et.al.,
2015).
Social networking sites: Facebook and Twitter are famous social networking sites which are
used for recruiting and selection process (Improving Recruitment Process: 5 Ways Technology
& Automation Can Help, 2018). Social networking platforms are useful for both employee and
employer. Hilton Hotel makes use of social sites for recruiting talented candidates.
CONCLUSION
Business organisation focuses on recruiting talented and skilled candidates using modern
ways of recruitment and selection procedures. Training and development are provided to
employees so that their skills and knowledge can be improved. Working culture and environment
is maintained in a way that employees feel satisfied and motivated. Different HR practices and
methods are used to increase efficiency of employees and to improve effectiveness in business
and related activities. Different employment legislations are followed in order to maintain
effective working environment. HRM ensures to develop relationship between employer and
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employee so that it brings positive results and outcomes. Employee relations and employee
engagement ensures that employees take effective part in business activities and decision-
making.
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REFERENCES
Books And Journal
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