HRM Approaches, Strategies, and Skills Development in Organizations

This report provides a detailed comparison of personnel management and human resource management (HRM) approaches, highlighting their differences in definition, nature of relations, contract of employment, pay policies, job design, focus, and decision-making. It examines how Intercontinental Hotel & Resorts transitioned from personnel management to HRM to improve performance and employee engagement. The report further discusses talent and cultural strategies adopted by the hotel to enhance performance, along with an assessment of personnel management and leadership skills required to achieve strategic goals. It emphasizes the importance of time management and communication skills, and suggests methods for their enhancement through seminars, conferences, and workshops. The impact of operational structure and culture on human resource management is analyzed, focusing on how a dynamic functional structure and a supportive culture contribute to employee participation and skill development. Finally, the report outlines key elements of a human resource plan, including recruitment, development, reward, performance management, and communication, and their contribution to meeting organizational objectives.

HRM
TASK-1

Differentiate between personal and human resource management
approaches and its corresponds with the organizational objectives
Different strategies and policies are adopted in order to perform several
activities to achieve the strategic goals of organization. The
personnel and human resource management differs over different
perspectives related to the approaches that are discussed as below:
 Definition: Personnel management is the predominately and
administrative record-keeping function that aims to maintain and
keep the proper record of several aspects related to employment. On
the other hand, Human resource management is the integration of
various functions which help in effective dealing of several prospects
to ensure the effective performance of manpower.
 Approaches: Personnel management is the traditional approach
which helps in managing people within organization. Whereas,
Human resource management is the modern approach that manages
the workforce and boost the capabilities to perform various
operations in the organization.

CONTD...
 These skills can be enhanced with the help of techniques and the
methods that improves the overall performance of Intercontinental.
 Attending the seminars and conference while help to enhance the
communication skills and will result in an effective functioning .
 As it will provide the platform to exchange the different ideas and
effectively accomplish the strategic goals of Intercontinental.
 To enhance the technical skills several workshops would be
conducted to carry out the operations to attain the strategic goals of
Intercontinental and the employees would be able to enhance their
time management skills.

Differentiate between personal and human resource management
approaches and its corresponds with the organizational objectives
Different strategies and policies are adopted in order to perform several
activities to achieve the strategic goals of organization. The
personnel and human resource management differs over different
perspectives related to the approaches that are discussed as below:
 Definition: Personnel management is the predominately and
administrative record-keeping function that aims to maintain and
keep the proper record of several aspects related to employment. On
the other hand, Human resource management is the integration of
various functions which help in effective dealing of several prospects
to ensure the effective performance of manpower.
 Approaches: Personnel management is the traditional approach
which helps in managing people within organization. Whereas,
Human resource management is the modern approach that manages
the workforce and boost the capabilities to perform various
operations in the organization.

CONTD...
 Nature of relations: In personnel management, the relation between
employees and management is on contractual basis. On the other
hand, the nature of HRM is based on maintaining an effective
relation as they are the essential aspects to carry out various
operations of organization.
 Contract of employment: In context to personnel management, the
framework is very rigid. Changes and modifications cannot be made
into it and the contractual comprises of several stipulates rules,
regulations and policies. However, human resource management is
concerned with the flexible contractual framework in order to make
modification as per the suitability of employees.
 Pay policies: The pay policy is very complex as it depends on the
skills and competencies which the employee inherits in him/her with
respect to the job that they are performing within organization.
However, in Human Resource Management, the pay policies are
designed to enhance the continuous performance of employees.

CONTD...
Job design: The job design is very functional and is done as per the
division of labor according to their functionality. Human resource
management and job design function is done on the basis of teamwork
and group work.
Focus: The main focus of personnel management lies over the individual
administration, welfare and the labor relation. However, in HRM, the
focus is laid upon the acquisition, development and effective
management of workforce.
Decision-making: The decision-making power is centralized and all the
decisions are made by the top level management. Under HRM,
decisions are made collectively in order to enhance the employee
participation and develop competitive environment.

CONTD...
 Before, Intercontinental hotel and resorts was making use of personnel
management in order to effectively accomplish the various tasks and
maintain the labor force.
 Due to its complexity and rigidness, their performance got affected and
resulted in the adaptation of the modern approach in Intercontinental hotel
& resorts to carry out various operations and to effectively manage several
tasks and duties which are assigned to them. With respect to several
dimensions, distinct tasks are performed. This ensures an effective
functioning of Intercontinental hotel & resorts.
 They encourage the participation of employees in decision to build up the
competitive work environment which helps in the continuous improvement
among employees and the goals are attained in an effective manner.
 Pay policies and the job design are framed in order to encourage the
employees for performing various activities within Intercontinental hotel &
resorts.

CONTD...
Various strategies are adopted in order to enhance the performance of
Intercontinental hotel & resorts. It helps the overall planning and
implementation of different strategies that are needed to accomplish
the goals of Intercontinental hotel & resorts. Different strategies are
diversified on distinct perspectives that are discussed underneath:
 Talents strategy: This strategy reflects the key elements which is
necessary in order to carry out the tasks and responsibilities. This
strategy encompasses the forecasting related to future needs of in
Intercontinental hotel & resorts. It includes the identification of key
competencies and skills which are essential in order to carry out
various operations at Intercontinental hotel & resorts. Also, it
provides continuous training and development of employees in order
to maintain proper flow of several functional activities that
determines effective attainment of the objectives of Intercontinental
hotel & resorts.

CONTD...
Cultural strategy
 This strategy dictates various cultural dimensions that are present within organization.
Intercontinental hotel & resorts is concerned about the employees who work with them to
attain the objectives.
 They manage the activities and behavior by keeping in mind the dimensions and by defining
different perspectives so that the employee’s performance would not be hindered and they can
effectively accomplish the objectives of Intercontinental hotel & resorts.
 This helps the employees to achieve high performance level with efficient use of creative
ideas.

Assessment of personnel management and leadership skills to achieve the
strategic goals and skills development plan to deliver improvement
hotel and resorts
Intercontinental hotel & resorts has a large chain of hotels which operates in different places
and countries. To manage the activities, it is essential to have several skills for the
effective management of manpower to carry out different operations that are related to
the overall functioning of Intercontinental hotel & resorts. Being the human resource
manager, different skills need to be inherited in order to effectively manage all
operations at Intercontinental hotel & resorts. Different skills are discussed as below:
Time management skills
 It is an essential skill which personal needs to inherit in order to perform the different
functions related to the various services which they are offering to the customer.
 As Intercontinental hotel & resorts ensure to provide the best services to customers with
innovation in the offerings to guests, the work schedule is prepared in a systematic
manner in order to provide the best services to customers.
 These skills are assessed with the feedback which they attain from customers for the
services that are offered to them.

CONTD...
Communication Skills
 These are the essential skills which influence the overall functioning
of Intercontinental hotel & resorts. In order to manage the work, it is
necessary to have this skill to carry out operations effectually.
 As a HR manager it is essential to communicate the different aspects
related to the overall functioning of Intercontinental and make the
employees work in order to provide best services to the customers.
 This can be assessed with the performance review of the employees
that will reflect the performance of the employees as per the
communication which is made to them in order to carry different
functions.

CONTD...
 These skills can be enhanced with the help of techniques and the
methods that improves the overall performance of Intercontinental.
 Attending the seminars and conference while help to enhance the
communication skills and will result in an effective functioning .
 As it will provide the platform to exchange the different ideas and
effectively accomplish the strategic goals of Intercontinental.
 To enhance the technical skills several workshops would be
conducted to carry out the operations to attain the strategic goals of
Intercontinental and the employees would be able to enhance their
time management skills.

Impact of operational structure and culture in relation to manage the
human resources
 As per the present scenario the organizational structure and the
culture of the different organization is quite dynamic and advance.
They comprises of the several aspects which define the structure and
the culture of the organization.
 Intercontinental functional structure is very dynamic as it carry out
the operations in an efficient manner so that the employees who are
new and who already resist in the organization can avoid the
boredom while performing the tasks and responsibilities.
 The management of the activities is done in an effective manner by
keeping in mind the cultural dimensions. They also ensure to the
employees feels that they are the part of organization which builds up
a competitive environment and result in the active participation of
the employees with the effective use of the diverse skills and
responsibilities.

CONTD....
 This helps to effectual attainment of the strategic goals of
Intercontinental. As the culture relates to the set belief, attitude,
norms and principles that they incorporates in order to perform the
respective activities to effectively manage the human resources and
build up the efficient relationship within the employees and deliver
the services in an effective and efficient manner.
 The structure determine the functionality of Intercontinental in order
to provide the services to the customers. The structural framework
depicts the overall functionality of Intercontinental that result in
effective accomplishment of the respective goals and the objectives.

Different elements of human resource plan that contribute in meeting
organizational objectives
There are elements which ensure the proper execution of the several activities in
order to accomplish the goals of the organization. These element assure that
the manpower is the best resource which help in effective accomplishment
of the several task as they will contribute in meeting the organizational
objectives. The elements are discussed below:
 Recruitment: Intercontinental ensure the effective recruitment of the
workforce in order to meet the requirement of the staff to carry out the
operations. The recruitment is done with the proper analysis of the skills
and competencies which they require in order to carry out the operations
and provide the best services to the guests.
 Development: After the recruitment is done the skills and the competencies
of the employees are developed by making the new employees aware of the
skills and the responsibilities which they need to enhance the several
perspective to attain the goals of Intercontinental. This led to enhancement
of their key potential and the capabilities which contribute in effectual
attainment of the organizational objectives.

CONTD....
 Reward: This element ensure the effectual framework which ensure
the effective attainment of the several objectives. Intercontinental
adopt the different incentive schemes to retain the employees within
the organization. So that they provide the best services to the
customers in an effective manner. This enhances the positive
behavior among the employees to perform the tasks and duties.
 Performance management: With the proper management of the
skills and attributes helps to effectively manage the skills to plan and
monitor and review the several objectives to attain the overall
contribution to Intercontinental. This helps to focus on the
performance of employees which align the activities that contribute
in meeting the organizational objectives.

CONTD....
 Communication: There are department which comprises of
operations which are carried by the employees in order to carry out
the operations which they inherit in them. The higher level
personnel ensure to make the effective use of the communication to
pass on the information over the different levels within
Intercontinental to make employees aware of the activities which are
carried out in context to provide the best services to the guest and
ensure that the information is passed in an appropriate manner.

Capacity management approaches and how it matches the organizational
capacity and the expected demand
 Capacity management dictates the process which is accomplished
within the organization to effectively attain the goals to meet the
objectives of the organization.
 This approach depicts the optimum utilization of the resources in
order to meet the maximum output related to the various aspects
which the that they perform in order to provide the different
activities to effectively accomplish the organizational objectives.
 The approaches enhances to keep a proper balance between the
different activities which the they carry out the various activities
which ensure the effectual framework which is designed in order to
carry out the several task to meet the demand.

CONTD...
 Intercontinental is the multinational chain of hotel which make the
various offering to the customer so that they are influenced with the
offering which is provided by the employees.
 With the proper training and development they ensure to effectively
handle the different functions that ensure the effective attainment of
the organizational goals.
 As per the present scenario the people are more concerned about the
standardization as they want to effective arrangement of the different
resources.

CONTD....
 This provide the conceptual framework to the employees and they
effectively arrange the different aspects in order to meet the demand
of the customers.
 Intercontinental also ensure that the organizational effectively
accomplish the various dimensions to meet the expected demand of
the customers.
 With the proper planning the different activities are carried out in an
effective manner which ensure the effectively manage the demands
as per the expectations of the customers.

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