Human Resource Management Operations and Sustainable HR Capability

This report delves into the core aspects of Human Resource Management (HRM) within the healthcare sector, specifically focusing on hospital operations and the development of sustainable HR capabilities. The report highlights the importance of effective HRM operations in ensuring the quality of ...Read More

Running head: HUMAN RESOURCE MANAGEMENT
Human Resource Management
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Table of Contents
Answer 1: HRM operations of Hospital..........................................................................................2
Answer 2: Key features of Sustainable HR capability....................................................................4
Reference.........................................................................................................................................6

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Answer 1: HRM operations of Hospital
According to Vermeeren et al., (2014), human resource management operation is one of
the essential components of health care service that are provided by various hospitals. The
overall quality of the Health Care services that are provided to the society are entirely dependent
upon efficiency of human resources within the hospital that includes medical practitioners,
nurses and mother Healthcare workers. It is the primary duty of the CEO of the hospital, to
ensure proper recruitment of human resource within the Healthcare organisation in order to
ensure that there is no compromise on the quality of Health Service that are being provided by
the workers.
High level of patient satisfaction is one of the key indicators that can help to evaluate the
quality of health service. It is important for the hospital to recruit Healthcare workers with
effective communication skills that are needed to deal with the challenges encountered the
patient and their family. The patient satisfaction is also regarded as the function of employee
satisfaction within the hospital. Hence, it is the responsibility of the CEO to ensure that all the
employees of the Healthcare organisation are satisfied with the quality of environment within the
workplace (De Koeijer et al., 2014). There are also various risks that are associated with the
activity of the employees within the Healthcare sector. In this context, it is the responsibility of
the management of the hospital to ensure that full safety protocols are being implemented within
the workplace. This can help to ensure that all the medical equipment and instruments are being
properly maintained and can be used effectively to provide best quality treatment to the patients.

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Soon after the recruitment process of the Healthcare workers, Human Resource
Department of the hospital need to provide special training to all the workers in order to ensure
that they are able to inherit the skills needed to deal with the challenge of critical task in the
Healthcare environment. Special training also needed to be given to the health care workers and
nurses, who have to deal with the duties in the emergency care department. This can help them to
take effective decisions during the moment of crisis as to provide immediate intervention
measures to stabilize the condition of critical patient.
The medical practitioners are the primary employees within the hospital and quality of
Healthcare Service is mainly dependent upon the capability of the doctors. Being one of the
reputed Healthcare organisations it is essential for the CEO to ensure that doctors with high level
of skills and experience are appointed. It is also essential to ensure that each department within
the hospital has doctors with respective skills, who will be able to provide the best treatment to
the patient (Cooke & Bartram, 2015).
Finally it is the duty of the SEO to regularly monitor the performance of each individual
Health Care workers and nurses, which will help to ensure that there is no compromise on the
quality of service that are being provided to the patient. There also should be strict protocol
against any workers, who displays negligence in the performance level and are not able to
provide the required treatment that are being needed for the patients.
Khatri et al., (2017), have mentioned about maintaining high level of motivation among
Healthcare workers which is an essential part of the duty of CEO. This is entirely dependent
upon the leadership skills of the CEO. As the workers in the Health Care Unit have to deal with
high level of stress within the workplace due to the critical cases, it is essential to maintain high

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level of motivation that can help to ensure that the workers are providing full potential within the
workplace. The CEO must also regularly held meetings and discussion sessions with the workers
in order to resolve all the issues within the workplace.
Answer 2: Key features of Sustainable HR capability
Sustainability in the Human Resource Department is one of the key elements of
sustainable business practice within the Health Care Unit. As the perception of the society about
the quality of health care service is changing rapidly, it is essential for the Healthcare
organisations to modify the protocols of human resource in order to fulfil the needs of the
stakeholders (Pinzone et al., 2016).
In many cases the organisations fail to fulfil the needs of the society, primary due to lack
of sustainable organisational performance. The primary cause for this is due to the lack of
effective leadership role and coordination among the employees. It is essential for the
management of the Healthcare organisation to have commitment towards the society for
providing equal Health Care service to all people irrespective of their cultural and social
background. According to Kessler et al., (2017), it is essential for the Healthcare organisation to
understand the expectation level of the patient in order to provide sustainability in the Human
Resource Department. The critical role of human resource manager within the organisation is to
have a fixed objective for the future that can help the employees to follow a fixed working
protocol and maintain high level of internal coordination. It is also the ethical duty of the health
care workers and nurses to respect the walking protocol within the workplace and also ensure
that they are able to provide full working capability within the Health Care Unit.

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With the help of proper reward and recognition system, it is possible for the hospital
management to maintain high level of motivation among the workers. In many cases it has been
seen that due to high stress in the workplace owing to the critical environment, it may not be
possible for the Healthcare workers to maintain a perfect work life balance. Hence, there are
cases where the workers are forced to leave the duty. This can highly compromise upon the
sustainability within the human resource practice. Hence, it is essential for the Healthcare
workers to regularly interact with psychological counsellors that can help them to overcome the
stress within the workplace.
The rapidly changing scenario of the Healthcare industry and new challenges being
implemented due to discovery of new forms of diseases, it is essential for all Medical
practitioners and Healthcare workers to display high level of working efficiency. This can
effectively help to maintain sustainability within the Healthcare sector and the management can
implement innovative strategies that can help to have high level of working strategy (De Lange
et al., 2015).
The CEO of the hospital plays the most important role that can help to maintain
efficiency and sustainability within the Human Resource Department. This is mainly achieved
with the help of effective leadership skills.

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Reference
Cooke, F. L., & Bartram, T. (2015). Guest editors’ introduction: human resource management in
health care and elderly care: current challenges and toward a research agenda. Human
Resource Management, 54(5), 711-735.
De Koeijer, R. J., Paauwe, J., & Huijsman, R. (2014). Toward a conceptual framework for
exploring multilevel relationships between Lean Management and Six Sigma, enabling
HRM, strategic climate and outcomes in healthcare. The International Journal of Human
Resource Management, 25(21), 2911-2925.
De Lange, A. H., Kooij, D. T. A. M., & Van der Heijden, B. I. J. M. (2015). Human resource
management and sustainability at work across the lifespan: An integrative perspective.
Facing the challenges of a multi-age workforce: A use-inspired approach, 50-79.
Kessler, I., Heron, P., & Spilsbury, K. (2017). Human resource management innovation in health
care: the institutionalisation of new support roles. Human Resource Management
Journal, 27(2), 228-245.
Khatri, N., Gupta, V., & Varma, A. (2017). The relationship between HR capabilities and quality
of patient care: the mediating role of proactive work behaviors. Human Resource
Management, 56(4), 673-691.
Pinzone, M., Guerci, M., Lettieri, E., & Redman, T. (2016). Progressing in the change journey
towards sustainability in healthcare: the role of ‘Green’HRM. Journal of Cleaner
Production, 122, 201-211.
Vermeeren, B., Steijn, B., Tummers, L., Lankhaar, M., Poerstamper, R. J., & Van Beek, S.
(2014). HRM and its effect on employee, organizational and financial outcomes in health
care organizations. Human resources for health, 12(1), 3

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