Telecom Egypt HRM: A Comprehensive Case Study & Recommendations

This case study examines the Human Resource Management (HRM) practices at Telecom Egypt, focusing on key areas such as job analysis, personnel planning and recruitment, employee testing and selection, interviewing candidates, training and development, performance management and appraisal, and career management. The study identifies issues within Telecom Egypt's HRM, including cumbersome recruitment processes, insufficient employee development, and inconsistent performance appraisal practices. Recommendations are provided to enhance job analysis by providing better employee guidance, improve recruitment through strategic planning and promotion, adopt advanced employee selection techniques, refine interviewing methods to assess technical skills, offer more training and development opportunities, integrate performance appraisal into employee development programs, and prioritize career progression. The research uses secondary data sources like articles, journals, and company websites to provide insights and suggest improvements for Telecom Egypt's HRM practices, aiming to enhance employee retention and organizational efficiency. Desklib provides this solved assignment and many other resources for students.

Company Case Study
Human Resource Management
Submitted to
Prepared by:

Contents
1 Abstract....................................................................................................................................................0
2 Research Problem.....................................................................................................................................0
3 Research Questions..................................................................................................................................0
3.1 How Is Job Analysis Done in [Company Name]?................................................................................0
3.2 How Is Personnel Planning And Recruitment Done in [Company Name]?.........................................0
3.3 How Is Employee Testing And Selection Done in [Company Name]?................................................0
3.4 How Is Interviewing Candidates Done in [Company Name]?.............................................................0
3.5 How Is Training and Developing Employees Done in [Company Name]?..........................................0
3.6 How Is Performance Management and Appraisal Done in [Company Name]?.................................0
3.7 How Is Managing Careers Done in [Company Name]?......................................................................0
4 Why Is the Practice of Human Resource Management (HRM) in [Company Name] a Topic Worth
Studying?.....................................................................................................................................................0
5 Methodology............................................................................................................................................0
6 Findings and Recommendations...............................................................................................................0
6.1 Job Analysis........................................................................................................................................0
6.2 Personnel Planning and Recruitment................................................................................................1
6.3 Employee Testing and Selection........................................................................................................1
6.4 Interviewing Candidates....................................................................................................................1
6.5 Training and Developing Employees..................................................................................................1
6.6 Performance Management and Appraisal.........................................................................................1
6.7 Managing Careers..............................................................................................................................1
7- Conclusion

Detailed Guide line for the HR Audit Report
1- Abstract
The objective of this research is to recognize the issues related to management of human resources of
Telecom Egypt. This particular assignment deals with emphasizing on various facets of human resources
by discussing issues and making recommendation at the end. Research methodology has been discussed
in the study for gaining appropriate information leading to generation of positive results.
2- Research Problem
Various issues are noted while providing proper justification. Some of the human resource issues faced
by Telecom Egypt are openness related to managing human resources and dramatic changes in the
selection and recruitment process brought about by information communication technology. Managing
careers and performance appraisal are other issues faced by management of Telecom Egypt.
3- Resetarch Questions
Primary question:
1. What are several issues related to management of human resources at Telecom Egypt?
Secondary questions:

a. How Is Job Analysis Done in Telecom Egypt?
b. How Is Personnel Planning And Recruitment Done in Telecom
Egypt?
c. How Is Employee Testing And Selection Done in Telecom Egypt?
d. How Is Interviewing Candidates Done in Telecom Egypt?
e. How Is Training and Developing Employees Done in Telecom
Egypt?
f. How Is Performance Management and Appraisal Done in Telecom
Egypt?
g. How Is Managing Careers Done in Telecom Egypt?
4- Why Is the Practice of Human Resource Management (HRM) in
Telecom Egypt a Topic Worth Studying?
Telecom Egypt intends to achieve highest level of efficiency when comes to managing their employees.
Employees are regarded as genuine treasures for Telecom Egypt and for effective and efficient
management of human resources in organization, it is considered important to study HRM. It is believed
by company that empowering employees and enhancing communication between them and various
other stakeholders is relevant (Armstrong and Taylor 2014). Telecom Egypt intends to prepare leaders
for future generation to face challenges brought by dramatic changes in technology.
5- Methodology
The research methodology makes use of information and data from secondary source. Some of
secondary source of information that will be used by researcher in the present study are magazines,
articles, journals, websites of company, e books and newspaper. Data gained from such source makes
information readily available to researcher that assists them in undertaking the current research.
6- Findings and Recommendations
a. Job Analysis
Findings
 The analysis of job at Telecom Egypt is done by determining the required position within
organization and designation of specific work activities within organization is done by HRM
department and based on competencies and skills of employees.

 It has been ascertained from research work that organization lacks the criteria for determining
whether individual can determine essential functions (Sparrow et al. 2016).
Recommendations
 Telecom Egypt is required to assist and provide guidance to their employees on how the assigned
task can be accomplished. Organization should provide training by arranging training programs so
that they can adapt to their jobs comfortably.
b. Personnel Planning and Recruitment
Findings
 The recruitment process at Telecom Egypt is cumbersome. However, recruitment process is
designed in such a way that it lacks innovation and creativity.
 The personal development of employees at Telecom Egypt is least addressed and organization do
not account for personal well being of their employees.
Recommendations
 Telecom Egypt is recommended to make promotion of their recruitment activities in such a way that
personnel should enjoy the process. Company lack behind in updating the vacancies and hence it is
recommended that new job vacancies should be advertized on websites of company.
 There should be strategic planning concerning personnel and this should include management of
their legal affairs, personal care, health care and financial affairs (Beardwell and Thompson 2014).
c. To Employee Testing and Selection
Findings
 Candidates at Telecom Egypt are selected internally as well as externally. Testing of employees are
done in various stages and they are required to get through a series of aptitude tests followed by
interview.
 Selection of candidates for opening position at Telecom Egypt is done by conducting examinations
and aptitude test.
Recommendations
 Sourcing of suitable candidate for filling vacant position in organization should be done by
advertising their requirement on their websites, newspaper and magazines. Eligibility criteria for
candidates should be mentioned so that it will help in creating filtration in selection.
 For finding suitable employees and their selection, Telecom Egypt should opt for employing latest
and advance techniques. Conducting personality and psychometric test will assist organization in
selection of suitable candidate.
 At the initial stage, Telecom Egypt should employ internal recruitment process as it will incur lower
cost and conducting motivational program for encouraging employees to work for organization.

d. Interviewing Candidates
Findings
 Interview process at Telecom Egypt does not involve dealing with candidates relating to their
technical skills. They are only asked to describe themselves on their personal background. However,
conducting interview is very essential for right candidate selection.
Recommendations
 Method of conducting interview by Telecom Egypt should be enhanced so that it helps in right and
appropriate candidate selection.
 HR managers should conduct interviews by assessing candidates on their technical skills so that
appropriate candidate is posted in their required job profile.
e. Training and Developing Employees
Findings
 It has been ascertained for analysis that Telecom Egypt is currently making the development of
training programs through training centers. This has been done for providing requisite training to
their existing as well as newly acquired employees.
 Employee development at Telecom Egypt is done for preparing leaders for future generation so that
they are able to deal with challenges in competitive era (Brewster et al. 2016).
Recommendations
 It is recommended to organization employees should be provide with opportunities for developing
their skills and talents.
 Training on new technical skills should be done by conducting class via the online platform that will
helps in their career progression. Company should adopt a development approach that is on fast
track.
f. Performance Management and Appraisal
Findings
 Performance appraisal at telecom Egypt is not practiced on wider scale (Storey 2014). Employees
are not appraised on regular basis.
 Management of performance of employees is not done efficiently.
Recommendations
 Performance appraisal should form an integral part of employee development program. Employees
should be appraised based on their performance, as employees are the valuable assets.
 Telecom Egypt should make investment in people progression and career development of
employees.

g. Managing Careers
Findings
 Career management at Telecom Egypt is not practices efficiently and employees lack motivation for
carrying out their assigned task.
Recommendations
 It is recommended to telecom Egypt to make career progression of employees as one of
integral function of human resource management. This is so because; it will help
management to provide younger talents to contribute positively to organization.
7- Conclusion
Telecom Egypt is one of the main telecom companies operating in Egypt. The present study
depicts that there are some issues faced in terms of managing their human resources. It is
required by human resource management of organization to upgrade their techniques of
managing their human resources for enhancing employee retention in organization.

References list:
Armstrong, M. and Taylor, S., 2014. Armstrong's handbook of human resource management
practice. Kogan Page Publishers.
Beardwell, J. and Thompson, A., 2014. Human resource management: a contemporary
approach. Pearson Education.
Brewster, C., Houldsworth, E., Sparrow, P. and Vernon, G., 2016. International human resource
management. Kogan Page Publishers.
Purce, J., 2014. The impact of corporate strategy on human resource management. New
Perspectives on Human Resource Management (Routledge Revivals), 67.
Sparrow, P., Brewster, C. and Chung, C., 2016. Globalizing human resource management.
Routledge.
Storey, J., 2014. New Perspectives on Human Resource Management (Routledge Revivals).
Routledge.