Human Resource Planning and Employment Relations at Titan Travel

Desklib provides past papers and solved assignments for students. This report analyzes HRM at Titan Travel.

HUMAN RESOURCE
MANAGEMENT- IN A
SERVICE INDUSTRY

TABLE OF CONTENT
INTRODUCTION......................................................................................................................1
TASK 1......................................................................................................................................1
1.1 Importance of human resource management and its role and purpose within Titan
Travel.....................................................................................................................................1
1.2 Developing and justifying a human resource plan based on the supply and demand
analysis for Titan Travel........................................................................................................3
TASK 2......................................................................................................................................4
2.1 Analysing the current state of employment relations within business.............................4
2.2, M1 Discussing how different employment laws affect human resource management...5
TASK 3......................................................................................................................................6
3.1, D1 Identifying a job title to discuss its job description and person specification...........6
3.2, M2, D2 Comparing the recruitment and selection process of Titan Travel with another
business..................................................................................................................................8
TASK 4......................................................................................................................................9
4.1, M3, D3 Training and development function of business to assess its contribution for
the effective operational activities.........................................................................................9
CONCLUSION........................................................................................................................11
REFERENCES.........................................................................................................................12

INTRODUCTION
Titan Travel is one of the UK’s leading holiday firms. The business award-winning collection
of holidays covers all seven continents, with carefully planned itineraries ranging from rail
journeys and river cruises, to small-group adventures and trips exclusively for solo travellers.
The report will cover importance of human resource management and its role and purpose
within Titan Travel including human resource plan based on the supply and demand analysis.
Further, current state of employment relations within business and different employment laws
which affect human resource management will be discussed in the report. In addition, job title
is provided (Operational Director) to discuss its job description and person specification. The
report will also compare the recruitment and selection process of Titan Travel with another
business and training and development function of business to assess its contribution for the
effective operational activities.
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TASK 1
1.1 Importance of human resource management and its role and purpose within Titan Travel
IMPORTANCE OF HRM
It can be described as a process for the effective management of people within firm. In a
service industry, HRM consists of three major areas of operations such as staffing,
recruitment and determination of employee benefits and compensation including defining
their roles and responsibilities within business effectively (EdgellSr, 2016). HRM within
Titan Travel is based on effective arrangement and management of personnel for providing
customer satisfaction with quality service and communication skills.
ROLE AND PURPOSE OF HRM WITHIN TITAN TRAVEL
There are different roles and responsibilities managed by HRM within Titan Travel for the
purpose of providing effectiveness within business operational activities. These are described
below:
Recruiting process: HRM is mainly responsible for the process of recruitment of staff which
is also crucial for operations. It includes selection of best candidates for the job for the
effective growth and development in operations.
Employment contracts: It is an important document or contract between employee and
employer in the form of agreement that helps HRM to conduct process according to the terms
and conditions agreed between them.
Training and development: It is crucial for HR manager to conduct training and
development programs for the employees in order to enhance their skills, knowledge and
abilities to work effectively. It helps in increasing job satisfaction and achievement of goals
and objectives.
Budget monitoring: HR management must ensure effective budget for the operations
allocated by financial department in order to manage available resources within firm
effectively. It helps to manage operational activities such as promotion and financial under
the budget.
The purpose of HRM within business is to make suitable and highly capable human resources
to provide support to business in accomplishing objectives and goals. The main focus of HR
management is to select best employees for the job with effective communication knowledge
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and skills (OlusegunAdedipe and OlusolaAdeleke, 2016). Human resource helps to achieve
customer satisfaction for firm and also establish effective relations with them to provide best
services.
HARD and SOFT HRM
Hard HRM is an approach in which employees are treated as business resources such as land,
assets etc. On the other hand, soft HRM approach considers workers as their important source
for achieving competitive advantage. Hard HRM approach is not suitable for Titan Travel as
employees are more than a resource for business.
Engagement and relation with Titan Travel
The firm must adopt soft HRM approach for the effective management of human resources
within firm for achieving success. In this regards, the management is able to use best workers
with most expertise. The training and development program will help to enhance knowledge
in employment relations, compensation and other benefits effectively.
1.2 Developing and justifying a human resource plan based on the supply and demand
analysis for Titan Travel
Human resource planning: HR planning is a process that helps to relate the determination
of current and future needs of human resources within business in order to accomplish its
objectives and goals (Keren, 2019). It will be done by creating a link between management
process and human resource including the strategic plan of business. This includes
identification of people required to perform specific activities effectively.
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Figure 1 Human Resource plan based on Demand and Supply
Importance of HR planning: Human resource planning is crucial for business that it helps
to manage changes by estimating current and future personnel needs. It also provides a
foundation for human resource development plan and personnel functions by linking
operational strategy with organisation strategy efficiently.
Analysis of demand and supply: It can be said that analysis of demand and supply of human
resources within firm is important part of HR planning process that it helps to identify
available human resources and cost of human resources procurement for the firm
effectively(Leslie, 2016). The analysis of demand and supply also helps to identify and
determine the competitive environment and supply of human resources within the industry.
Analysis of demand and supply for Titan Travel: Titan Travel management believes in
planning that helps to analyse and determine needs of human resources for the business in
future on the basis of analysis of demand and supply of available human resources within
business effectively. In this regards, the management must analyse the existing human
resources in order to make an effective comparison with the current and future needs. It will
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help business to forecast the demand for personnel present and future needs. In addition the
firm is also able to identify the availability of human resources with the help of recruitment
agencies in order to forecast the human resource supplies according to the budget of Titan
Travel effectively. An effective analysis of demand and supply while analysing the needs of
human resources will help to overcome the changes and will provide competitive advantage.
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TASK 2
2.1 Analysing the current state of employment relations within business
Employment relations can be described as the co-operation and understanding among
business and staff members which helps them to work together in order to avoid confusions
and conflicts. It can be said that relations between managers and employees in crucial for the
achievement of organisational goals and objectives. The current state of employment
relations within business in different context are described below;
WFTU which stands for World Federation of Trade Unions was established in 1945 in order
to bring all the trade unions together in the world. In addition, HOTOUR, The Trade Union
International of Workers in Travel and Tourism is an international trade union affiliated to
WFTU. It is a trade union group of workers which work for a common objective of
protecting their safety and interest standards, securing compensation and benefits and
improving working environment (Nunkoo and So, 2016). The trade union of travel and
tourism business aims to secure safety and interest of employees working within Titan
Travel.
Culture: The corporate and culture standards at Titan Travel needs all staff members and
employees to dress professional and formal uniforms. It can be said that the working and
cultural environment is different in travel and tourism industry.
Consultation and reconciliation: The process for workers disputes and conflicts within
business is completed through the support provided by firm such as advisory, conciliation and
arbitration services (ACAS) etc.
Employee participation: Employees and staff members are able to participate in business
activities and planning process in order to define their roles and responsibilities for the
achievement of goals and objectives. It will help firm to reduce chances of arising conflicts
and improve employee relationship effectively.
Disciplinary and grievance procedures: Managers are responsible for organising formal
and informal business meetings for employees in order to address disciplinary and grievances
mechanisms (Mendola and Volo, 2017). It will help to define code of induct for workers to
ensure the proper implementation of disciplinary procedures within firm.
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Collective negotiation and bargains: It is a process by which trade union members and
workers negotiate upon the employment relationship scope within business. At Titan Travel,
employees are able to put their opinions in terms of voluntary agreements and negotiation on
many topics such as benefits, promotion, wages and working hours etc.
Thus, it can be said that the current state of employment relations within business is effective
for the accomplishment of positive behaviour and attitude of employees so that they can
achieve their individual gaols and objectives effectively.
2.2, M1 Discussing how different employment laws affect human resource management
Human resource department of Titan Travel is accountable to compliances the laws and
legislation related to workplace related laws in company. This laws and legislation lead to
make policies for workplace for healthy employee relation and welfare of employees in
organisation. However, the framework of such laws and legislation creates an impact on the
decisions of human resource management. Some of these employment laws and legislations
are:
Employee legislations: Some of the laws framed by UK government in order to protect the
employees involve Equal Employment opportunity. This practice ensures the all employees
or job applicant have an equal opportunity to be provided in organisation (Slocum, Kline and
Holden, 2015). EEO policy helps the employees to be protected from any kind of
discrimination based in their race, age or gender etc. This policy will impact the human
resource of Titan Travel to provide equal opportunity to employee and job applicants on the
basis of their qualification and skills as per the job description.
Equal Pay Act 1963, states that employee has to pay wages and salary depends on their
knowledge and skills, shifts and working hour. The human resources has to laid down the
policy and decisions to make employment policy which states to provide equal pay to the
employees at the same job role.
Health and Safety Act requires providing safe and healthy working area with different
safety measures at hazardous places. HR needs to ensure that the safety measures should be
provided to the employees.
Pregnancy Discrimination Act 1978, states that employer can no\t discriminate or dismissal
of women because of her pregnancy (Elbaz, Agag and Alkathiri, 2018). Titan Travel’s
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management has to provide the female employee appropriate maternity leaves and job
security.
Employee Right Act provides the basic rights for employees to enjoy in workplace. These
rights are directly related to the health and safety of the employee, right of privacy, fair
compensation and freedom from discrimination at any grounds.
Human resource department of Titan Travel needs to imply such laws in their organisation. It
can impact their decision regarding recruiting an employees without any discrimination
(Gretzel, Zhong and Koo, 2016). There is Advisory and Arbitration services organisation
which helps in provided employee suggestions regarding their employment issues and the
laws and regulation which needs to be framed in order to protect them.
TASK 3
3.1, D1 Identifying a job title to discuss its job description and person specification
Job description and person specification at Titan Travel
Recruitment and selection: Recruitment and selection is a process from which HR
management is able to recruit and select qualified, skilled and capable employees for the job
at right and right place.HRM is mainly responsible for the process of recruitment of staff
which is also crucial for operations. It includes selection of best candidates for the job for the
effective growth and development in operations. Recruitment and selection is a process
which helps to determine business performance in order to gain its competitive advantage
over another firms in the market.
Job analysis: Job analysis helps to study the requirement of job and person specification by
gathering, analysing and reporting data and information about responsibilities and roles of the
job (Agag and El-Masry, 2016). Titan Travel is one of the best firms having effective
working environment and culture. The workers also work together as a team in order to make
the place best for the work.
Job description of Operational director at Titan Travel: It can be said that operational
director at Titan Travel is responsible for managing business and operational activities so that
different departments can accomplish their goals and objectives. It will help to generate
revenues and customer satisfaction. An operational director performs various tasks which are
described below as its job description:
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Organization name: Titan Travel
Job profile: Operational Director
Location: London, the UK
Salary: $25000 - $30000, (negotiable) as per the past experience
Job Purpose: The main purpose of the job is to evaluate business strategies and guidelines
Required skills Excellent communication skills, team working skills, problem solving skills,
calm and polite behavior.
Duties and Responsibilities
 Leadership Skills
 Negotiation Skills
 Decision Making
 Communication and interpersonal skills
How to apply: Application forms are available on official website. Kindly attach the resume with additional
details.
Contact No. Available on website
HR manager of Titan Travel.
 He works with general manager in order to manage issues regarding projects,
consumer service and refurbishment actively and effectively.
 He also provides assistance for the development of long and short term strategic goals
and budgets of business.
 Operational director ensures that the targets are completed through leadership
development between team and its members.
 He is also responsible for managing audits completed by firm for the proper
development.
 He creates strategies and directs others accordingly for the effective management of
operations.
 He also makes analysis of outcomes produced by various departments in order to
highlight key problems and take actions for the same (Hall, Prayag and Amore, 2017).
 Operational director comply with business service standards and make strategies for
the development of departmental heads to execute planning.
 He is also responsible for responding feedbacks provided by customers in order to
achieve customer satisfaction and positive results.
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Person specification of Operational director at Titan Travel: There are some person
specifications required to work at Titan Travel related to attitude, qualification, behaviour,
skills and values that are given below:
Titan Travel, UK
Job profile or position: Operational Director
Department: Operations
Experience Required: Past experience with travel or hospitality industry.
Qualification expected:
 A degree is required in Hotel management.
 Strong commercial acumen and experience is required in room
management and F&B.
 Some experience of managing revenue proposals, cost budgets and
forecasting of profit and result for the business.
 Depth knowledge and skills are required in service sector industry
Expected skills and
abilities:
 Strong leadership and communication skills are required for managing
and motivating employees and other members for accomplishment of
targets and producing high performance
 Must be capable of handling pressure of work and experience of similar
job role
 Effective understanding of brand image and reputation to value the
efforts for expansion of business activities
Thus, these are some details about job title, job description and person specification which
are required by an operational director to work effectively with the management of Titan
Travel effectively and efficiently.
3.2, M2, D2 Comparing the recruitment and selection process of Titan Travel with another
business
Each organisation has different policy and procedures for recruiting a candidate. In service
industry, some organisation is following traditional approach and some companies have
adopted new approach of using digital technology. However, the goals of each selection
process adopted by service organisations are to choose the right candidate for particular job
vacancies.
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