Unit 35 HRM Report: Professional Skills, Training, and Development

This report provides an in-depth analysis of Human Resource Management (HRM) practices, focusing on the critical elements of professional knowledge, skills, and behavior within an organizational context. The report examines the importance of personal skills audits, organizational and individual learning, and continuous professional development, highlighting their impact on employee performance and organizational growth. Furthermore, it explores the role of High-Performance Work (HPW) systems in employee management and evaluates different approaches to performance management, with a specific focus on the Whirlpool organization in the United Kingdom. The report emphasizes the significance of skills such as equality promotion, curiosity, multitasking, communication, conflict management, and organization in enhancing HRM effectiveness. It also delves into workforce planning, cost planning, decision-making, and maintaining relations within the organization. The report underscores the importance of individual and organizational learning, training, and development, as well as the need for continuous learning and professional development for sustained success. The report concludes by emphasizing the need for continuous learning and professional development for both employees and companies to ensure success in the marketplace.

UNIT 35

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1............................................................................................................................................1
P.1 Professional knowledge, skills and behaviour of HR...........................................................1
P.2 Personal skills audit .............................................................................................................2
TASK 2............................................................................................................................................4
P.3 Organisational and individual learning or training and development ..................................4
P.4 Need for continuous learning and professional development...............................................5
TASK 3............................................................................................................................................7
P.5 HPW contribute employees management.............................................................................7
TASK 4............................................................................................................................................8
P.6 Different approaches of performance management .............................................................8
CONCLUSION .............................................................................................................................10
REFERENCES................................................................................................................................1

INTRODUCTION
Human Resource Management (HRM) plays the most important role in an organisation
development. In this context, it helps in increasing the level of performance and focuses on
performance management. In this way, report assists to focus on Whirlpool organisation. This is
basically located in the United Kingdom and provides home appliances (Baum and et.al 2016).
The present report is focused on the collaborative working and effective communication in an
organisation. These two factors helps in enhancing the performance level and development of
nation. With respect to this, the report is focused on personal skills and skills audit. Moreover, it
aids in increasing the customer satisfaction and maintaining growth rate of the organisation.
TASK 1
P.1 Professional knowledge, skills and behaviour of HR.
Organisation is focused on the knowledge and skills of human resources' department. It
helps in increasing the internal performance level and maintaining the growth rate in
organisation. Both of them are essential to handle internal and external factor in organisation
(Riley and et.al , 2014). In this way, enhanced knowledge and skills helps to increase the

performance and change behaviour of an organisation. The skills which are required for success
are described as follows:
 Promote equality: In an organisation, human resources' department will focus on
promote equality in organisation (Kramar and et.al 2014). In this way, human resources'
department will promote equality in the organisation and guide them for implementing
equality for new employee's in the organisation.
 Curiosity: It is most important and unique skills for human resources' management in
organisation. Curiosity means actively interested in what is goings around in organisation
(Townsend and Wilkinson, 2014). It helps them to increase the knowledge about the
internal working condition.
 Multitasking ability: The human resource's department will see through the multitasking
approach at the work place. They have ability to do one and more things at a time and in
effective manner (Darwish, Singh, and Wood, 2016). Human resources' department will
focus on the requirement process and provide training to employee's in organisation.
 Communication skills: Human resource department will focus on good communication
skills. This will help at the time of requirement and selection of employees in
organisation. Perfect carrying out of communication process helps to increase the level of
performance and maintain the growth rate in organisation (Armstrong and et.al 2016). It
will help at the time of dealing with clients and other employees in organisation.
 Conflict management: the organisation should focus on the conflict management as it is
most important factor. Human resources' department will help to solve conflict's between
employees within organisation (Shields, and et.al 2015). The Human Resource
department helps to solve all problems of employees and other issue at the work place.
 Organising: Human resources' department will focus on proper organising of internal
activities in an organisation. In this context, human resource department helps in
increasing the time management skills along with other skills in an organisation. It helps
to increase the level of performance and leads to completion of work on time in an
organisation.

P.2 Personal skills audit
The personal skill audit will help to increase the performance level and maintaining the
growth rate of an organisation. It helps to increase the growth rate and performance level of the
organisation. Skills audit will focus on different skills that are used in an organisation and how
much time is been taken for improvement in the organisation (Tyson and et.al 2014). The skill
audit will help to increase the internal as well as external performance in organisation. In this
way personal skills is most important to increase the number of performance and maintained the
growth rate in organisation. In personal skills audit is use some factor are as follows :-
Very good Good Adequate no experience
Complete
database in
organisation

E-mail 
Use power point
presentation
Use excel sheet 
Internet use 
Use HR software 
Use Microsoft
word in the
organisation

This kind of method is to be used in skills audit in organisation. It is help to increase the level of
performance and maintained the growth rate in organisation. In personal skills audit ia to be
focus on some factor are as follows :-
 Workforce planning: Human resources' department plays a very important role in
organisation. They will focus on workforce planing and number of candidates required in

the organisation (Nel and et.al 2014). Dealing with the performance, Human resource's
department should have the skill to manage the work according to the performance of the
company and the employee's.
 Cost planning: In this context, the human resources' management will help to mange
cost operations or expenses and income of the organisation (Nel, and et.al 2014). Cost or
financial management is very important factor and helps the organisation to increase its
growth in market. Overall market is dependent on the cost factor or allocation of cost in
internal market. . It will help to increase the growth rate and maintain the profit rate of
the organisation.
 Decision making: Human resources' management will look after the decision making
process in the organisation. All the internal decision will be based upon the analysis and
evaluation by the human resources' department and will affect the goodwill of the
organisation (Jackson and et.al 2014). The human resources' department will give a fair
chance to employees to keep there point and involve in the decision making process of
the organisation.
 Maintain relation: Human resources' management will also focus on maintaining the
interpersonal relation's, inside the organisation. It will help to increase the growth rate
and profit of the organisation. It will help the management to solve and manage the
issue's of employees at work place (Brewster and et.al 2016). In an organisation, human
resources' department resolves the issues regarding the employee's as such as salary
issues, appraisal issues etc. and also maintain the relation and create a friendly, working
condition for the employees to work at the business firm.
All such factor will help to increase the level of performance of an organisation. The
personal audit will include al, the factors that will affect the performance of the company
(Brewster and et.al 2016). The audit will help to increase the level of performance and maintain
the growth rate of the employee's and the organisation.
TASK 2
P.3 Organisational and individual learning or training and development
Learning is the most important factor in an organisation. It will helpto the employee's
learn new techniques and skills to work in the organisation. With the help of learning proacess,

task will be completed on time and it will increase the productivity at work place. In this context,
learning will help to increase the level of working condition in the organisation. Organisation or
individual learning are as follows :-
Basic Individual Organisational
Learning In individual learning is help
to capacity to build
knowledge. It is help to
provide external sources and
interaction with other in
business environment. It is
focus on one to one situation
in work place. Learning is help
to increase knowledge about
the organisation. (Brewster,
and et.al 2016)
Organisation learning is a
process of creating, rating and
transfecting knowledge about
the organisation. It is help to
improve over the time in
organisation (Tenhiälä and
et.al 2016). It is help able to
create knowledge in work
place and improve future
condition.
Training Individual training is help to
employee for improve skills
and gain experience. It is help
to become more efficient in the
future. In individual training
is help to build capacity,
productive and performance in
organisation (Tenhiälä, and
et.al 2016). All such things is
help to increase the level of
performance in individual
training.
Organisational training is help
to improve skills and
knowledge about the job role.
So employees can do more
effectively and efficiently in
work place. It involves
complete analyses of training
about the job role in
organisation.
Development Individual development is
focus on improve awareness,
identity and development
Organisational development is
plan for systematic approach in
work place. It is help to

talent in organisation. It is help
to increase the level of
performance. In individual
development is help to
employees reach short and
long goal in organisation.
improving organisation
effectiveness. It is focus on
organisation top to bottom
level and work on them to
increase the level of
performance. In this way,
organisation structure is help
to be focus on work behaviour.
It is help to increase the level
of internal as well as external
performance.
All such is to be inculcated in individual training and development of organisation. It is help to
increase the performance level. Training is most important for new employees in work place.
With the help of training provided by new employees is doing the best work in organisation
(Sheehan and et.al , 2014). In this way future development is based on provide training to the
employees in work place. Learning is a part of training and development in business. Whirlpool
company is focus on provide best training for new employees in organisation.
P.4 Need for continuous learning and professional development
In organisation continuous learning and professional development is focus on the future
development in organisation. It is help to increase the level of performance and maintained the
growth rate in market. Continuous learning is help to continuous improvement in work place. It
is help to increase the level of performance in internal as well as external factor. In this way,
continuous learning is help to professional development (Cascio and et.al 2015). As per the
research 70% of employees is focus on continuous learning and future development in
organisation. It is help to increase interpersonal skills and new things in business every day.
Continuous learning for both employees and companies alike is essential for success in today’s
marketplace. Many employers already provide financial support for education and some offer
financial benefits (Wilton and et.al 2016). It is help to increase the level of performance and
maintained the future market. In this way continuous learning is help in Whirlpool company as

per the case study in higher productivity in market is depended on continuous learning in work
place. In organisation continuous learning is help are such as :-
 Increase in retention :- In continuous learning and improvement is help to increase the
demand in market. The customer is focus on whirlpool company because they focus on
continues learning and make some changes as per the demand in market (Kuvaas, and
et.al 2016). With the help of learning the employees is use new technology or change
technology as per the demand in market. It is help to increase the level of performance
and maintained growth rate.
 Improved efficiency :- With the help to continue learning is help to improve internal as
well as external efficiency in work place (Wilton and et.al 2016). In this way, it has also
increased the professional level in organisation.
 Build up confidence :- In organisation continuous learning is help to build up confidence
of employees in work place (Oke and et.al 2016). This technique is help to increase the
growth rate in market and it is help to build up confidence of employees.
 Planing strategies :- In this form of learning it is most easy to techniques to used in
organisation. It is help for future planing and help for some changes in organisation.
Planing is most important to increase the level of performance and maintained the growth
rate in organisation.
 Research method :- In such case whirlpool company is to be used proper research in
market on particular field. It is also a part of continuous learning in organisation.
Research work is help to learn new things in market which is beneficial for company
(Ones, and et.al 2017). Research work is most important to increase the level of
performance and maintained level of market. Research work is most important at the time
of introduce new technology in market. The company is done more and more research
work in new market to incease customer traffic.
All such factor is to be used in continuous learning in organisation and maintained the growth
rate is help to increase the performance level. With the help of continues learning is help to
increase profit rate in market.

TASK 3
P.5 HPW contribute employees management
In organisation high performance working is most important to increase the level of
performance in organisation. High performance partitives is give more impact on working
condition. In this way, HPW is many ways to empower work force and focus on quality and
serves of the organisation (Ones, and et.al 2017). Now a day people are working together in
work place and use high performance working. It is help to increase the product quality and
services in market, so customer is to be attract more and more and help to increase the
performance level. HPW is most important in organisation and help at the time of decision
making in work place. It is help to take decision which is closet to customer need. The company
is doing work as per the customer need or wants. High performance working is a practice of
human resources' department it is main aim to employees and organisation performance.
It is highly focusses on there goal and achieve business result. In this context employees
grater involvement and take proper responsibility in organisation. In high performance working
is to be focus on the internal as well as external factor in organisation (Paillé and et.al 2014). It is
support to build up trust to new customer in market. This is help to increase the level of
performance and increase the growth rate in market. The employees are engaged in high
performance working and increase the level of performance in work place. It is help to take
mutual decision in top level in organisation. In high performance working is focus on three most
important are as follows :-
 High employees' involvement :- In this factor high employees' involvement is most
important in organisation. It is help to increase the level of effectiveness in organisation.
It is most important to increase the level of performance and maintained the growth rate
in organisation (Cascio, and et.al , 2015). All the work like research, innovation and other
things in work place need more and more employees in work place. Involvement of
Practices in Whirlpool would create opportunities for the engagement regarding problem
resolving, continuous improvement in the team work. For improving the work quality and
team description of the workforce. More and more employees is make team for each and
every task in organisation. With the help of team work is to be do effective way and
increase the level of performance in market.

 Human resources practices :- In this way human resources practices is most important
to increase the level of performance. Human resources' department play a most important
role to increase employees in organisation. This department is focus on any conflict
among member in organisation (Townsend and Wilkinson, 2014.). In this way
employees development and provide training to each and every employees in
organisation. Human resources practices is focus on provide best training to the
employees, so they are done there work in effective manner. The company is to be focus
on growth and growth is to be depend on the performance of employees in organisation.
To improve employees performance is to provide best training is help to increase
performance level.
 Rewards :- Motivation is employees is most important to increase the level of
performance and maintained internal working condition. Motivation or reward is one of
the same things in organisation (Townsend,. and Wilkinson, 2014.). It is help to
encourage employees for there work and increase the level of performance. Reward
system is a technique is to be used in work place. With the help of this technique worker
are encouraged for there work and increase the level of performance in organisation. It is
help to increase goal and achieve goal in organisation.
All such factor is help on there goal and achieve business result. In this context employees grater
involvement and take proper responsibility in organisation. In high performance working is to be
focus on the internal as well as external factor in organisation.
TASK 4
P.6 Different approaches of performance management
Organisation is to be focus on different approaches to increase the level of performance
and maintained the growth rate in market. Different approach is help to increase the internal as
well as external factor in organisation. These kinds of approaches is help to increase the level of
performance (Darwish, ., Singh, . and Wood, ., 2016). This kind of approaches is help to increase
internal as well as external factor in organisation. Performance management is a job process of
employees and increase the level of performance in organisation. The internal management is
mange the employees in work place as per the need in organisation. In these approaches is to be
focus on job profile, compensation, innovation and satisfaction of the job in organisation. All

such factor is help to increase the level of performance and maintained the growth rate. The
approaches of performance management are as follows :-
 Comparative approaches :- In these approaches is to be focus on different group in
organisation. It is compare with other group in work place. In these approaches is to be
focus on forces distribution and graphical way (Kramar and et.al 2014). In this way
focus on group of people of similar job profile in organisation.
 Attribute approaches :- In these approaches is to be focus on problem solving and team
work in work place. In this approach is to be focus on innovation in work. In this context
innovation is help to increase the level of performance and maintained the growth rate.
New things in market is help to attract more customer and increase profit in market.
Whirlpool corporation is focus on new things in market and increase rate of return.
Creativity and innovation is help to increase internal as well as external factor in
organisation (Kramar, and etal 2014). It is help to generate new ways of profit and
customer in market.
 Result approaches :- In result approach is used to balance scorecard techniques is to be
used in organisation (Townsend, and Wilkinson, , 2014). In this context it is focus on the
internal and external factor, learning, customer and financial activity in organisation. All
such factor is most important to increase the level of performance and increase customer
traffic. In result approaches change strategies in different way.
 Quality approaches :- In the quality approaches is to be focus on different sector in
organisation. In these approaches is to be focus on best quality in goods and serves. It is
to be focus on improve quality of work and reduce errors in working conditions. In these
approaches employees focus on personal problems of the customer (Armstrong, and et.al
2016). It is help to increase the level of performance and maintained the growth rate. In
this way, it is focus on internal as well as external factor in organisation. It is use
different method of evaluation in organisation.
There is all about the approach of performance management and increase the level of
performance. It is help to increase customer traffic and maintained the growth rate in market. In
this report is focus on the approach support high performance culture and commitment are as
follows :-