HRM 0 HRM 4: Comprehensive Report on Training and Development

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This report examines the challenges and opportunities in the retail sector, particularly focusing on the impact of e-commerce on traditional grocery stores. It highlights the importance of effective training and development programs (HRM 0 and HRM 4) to address issues such as talent acquisition, skill gaps, and changing consumer behavior. The report emphasizes the need for strategic business initiatives, customer relationship management, and continuous skill development to ensure organizational success. The study also touches upon the role of senior management in decision-making and the need for a holistic approach encompassing research, innovation, and adaptation to maintain a competitive edge in the market. The report suggests that by focusing on customer satisfaction, strategic business issues, and employee development, organizations can mitigate the negative impacts of e-commerce and improve their overall performance.
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RUNNING HEAD: HRM 0
TRANING AND DEVELOPMENT
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HRM 2
In today’s era of globalization and changing demographics, the organizations are facing
large number of issues related to acquiring talents, changing consumer needs, competitive
pressure, and e-commerce websites. These business issues are affecting the functioning of the
businesses and revenues in the long run. The e-commerce sites are taking away the target
segments of large number of grocery stores, as people prefer buying from the online stores rather
than from the brick and mortar stores. In such a time, the retail employer at the grocery stores
might have to struggle in obtaining the sales and revenue as more consumers are flocking
towards the online retail stores. Some of the competitive grocery websites that affect the sales of
offline grocery stores are Grofers and Big Basket (Strategic Management, 2013). Moreover, the
changing needs of the consumers towards online buying had affected the stores negatively.
Besides these, there are various talent issues such unavailability of the employees due to
lack of skills make it difficult for employers to hire the employees of the right skills set. It also
makes it tough for the grocery employer to hire the right sales persons with good skills so that
they can be highly convincing to the people. In an organization, so many functions include
succession planning, retention, career development, and knowledge management that hamper the
productivity of the segment thus resulting in less growth and revenue (Saraswat, 2018). It
becomes essential for the organization to build a systematic harmony and synergy among the
employees and to provide them the developmental opportunities that are helpful for their future
career growth.
To manage such issues, it is important to involve senior management in major decisions
making of the employees in the organization. The involvement of the seniority should be top-
down, focused, and committed involving people relating to better achievement of the goals. The
organizations like grocery stores must focus o five areas to bring about the positive change
include customer relationship, managing changes, strategic business issues, academic research,
and skill development. The first is customer relationship that can be easily be overcome by
conducting various programs to ensure the highest satisfaction of the consumers.
The second is incorporating the change when required by responding appropriately. Skill
development is third most important component of the organization development t as it ensures
the personal growth of the employees in the best possible manner. Research is the fourth most
important component as it is helpful in initiating the better research in area of customer
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HRM 3
satisfaction and providing the best quality of products or services (Cavaleri & Shabana, 2018).
The fifth important component is of strategic business where the important and creative
strategies should be framed so the changes can be initiated in an effective manner.
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HRM 4
Bibliography
Cavaleri, S., & Shabana, K. (2018). Rethinking sustainability strategies. Journal of Strategy and
Management, , 11 (1), 2-17.
Saraswat, S. (2018). Strategies v/s Consumer Perception of Brand Zara-India. IITM Journal of
Management and IT, , 68-80.
Strategic Management. (2013, December 20). McKinsey 7s Model. Retrieved August 15, 2019,
from strategicmanagementinsight:
https://www.strategicmanagementinsight.com/tools/mckinsey-7s-model-framework.html
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