Human Resource Management: Training & Development in Service Industry

This report provides an overview of training and development within Human Resource Management (HRM) in the service industry, focusing on how training enhances employee performance, skills, and knowledge. It highlights various training methods such as role-playing, coaching, seminars, and lectures, contrasting training with broader employee development initiatives aimed at future growth. The report emphasizes the benefits of effective training, including increased productivity, improved efficiency, enhanced organizational goodwill, and workforce skill enhancement. It underscores the critical role of training in supporting both individual employee growth and overall organizational objectives within the service sector. Desklib offers similar solved assignments and study resources for students.

TASK 4
Human Resource Management For Service
Industry

Training and Development
There are different types of training under which Hilton
Hotel provides to their employees which helps to enhancing
their performance and improves the knowledge and skills
which is required at the work place. There are range of
training which is provided by the manager as per the
employees need that are stated below:
 Role play training
 Coaching

Contd..
Seminar- Under this training method, employees attain the
seminar and conference under which supervisor proves the
knowledge and innovative ideas for improving the
performance.
Lectures-In this concept various concepts, models and
principles are explained very clearly and there are face to
face interaction between trainees and trainer. However, it is
difficult to conduct and it is time consuming method.

Difference between training and development
There are various differences of the training and
development that are stated below:
Training -Training is the learning process wherein people
get the opportunity to develop the knowledge and skills is
required for the organization. Company provides the training
to their employees for fulfilling the present requirements of
the organization. The main aim of the training which is
provided for the specific job related.

Contd..
Development – Development is the process under which
individual get the chance for learning the various theory
which is required for future development. Employees gets
the development for increasing the general knowledge and
develops the overall productivity of the firm.

Benefits of the effectiveness of the training
In order to various benefits of the training and development
under which these benefits are described as below:
 Company increases the overall productivity through the
training
 Employees enhancing their efficiency towards the work
 Organization increase the good will and brand image in
UK market
 Workforce also improves the skills and knowledge which
is required at the work place.

The role and need of the training
 Training is the major part of the individual and it is
supportive to the management of the company.
 It helps to workers to increases the knowledge and skills
and ability for handling the any type of project.

REFERENCES
Jiang, K., Lepak, D. P. and Winkler, A. L., 2012. Clarifying the
construct of human resource systems: Relating human resource
management to employee performance. Human Resource
Management Review. 22(2). pp.73-85.
Kehoe, R. R. and Wright, P. M., 2013. The impact of high-
performance human resource practices on employees’ attitudes
and behaviors. Journal of management. 39(2). pp.366-391

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