Contribution of Training and Development in Hospitality Industry HRM

This report examines the critical role of human resource management (HRM) training and development within the hospitality industry, using Hilton Hotel Stanford as a case study. It highlights the benefits of training, including improved employee performance, increased profitability, and reduced costs. The report details various training types, such as induction, job instruction, vestibule, and refresher training, emphasizing their contributions to skill enhancement and organizational integration. Furthermore, it differentiates between training and development, clarifying their distinct objectives and focuses. The analysis underscores the positive impact of training on employee morale, reduced supervision needs, and increased productivity, while also addressing the role of training in promotion opportunities and accident reduction. The report concludes with a discussion of the need for consistent training to maintain high service standards and generate brand reputation. References from leading HRM resources are also provided.

HUMAN RESOURCE MANAGEMENT IN
SERVICE INDUSTRIES
TASK 4

4.1 Contribution of training and
development in hospitality industry
Human resource development is essential concept to
develop and maintain efficiency of employees in
hospitality industry. Here, the employees directly deal
with clients which require effective interpersonal
qualities and traits.
Managers of Hilton hotel Stanford focus on providing
training and development sessions to respective
subordinates. It increases efficiency of employees
which ultimately increases profitability and
performance of individuals.

Cont.
Several benefits are addressed by mangers and
employees in conducting training and development
sessions in cited company. Some are described below:
 Improves performance of employees.
 Train new employees.
 Increases profitability of the company.
 Reduction in cost.
 Advance development.

Cont.
Improves performance of employees
Training and development helps to improve and enhance
efficiency of employees. It increases their morale and
ability to handle critical conditions in proper manner.
It develops consistency of employees to perform their
roles and responsibilities.

Cont.
Train new employees
The new employees that have entered organisation are
introduced to its organisational structure and culture.
They are made aware about their roles and
responsibilities in Hilton hotel Stanford.
Training under expert workers commute the best resources
and enhance with better outcomes for the company.

Cont.
Increases profitability of the company
Training and development results in increasing
profitability of company as individuals become
more efficient and skilled. Training
strengthened the base for the new staff to attract
the guests attention and their interest by
providing them their best services.

Cont.
Reduction in cost
Trained candidates have the ability to take self
decision over the critical situation, which reduces
the responsibilities of supervisors and managers.
Although, trained candidate would execute the
task more efficiently and avoids negative outcome

Cont.
Advance development
Advance development can be in manner of promotions,
increment in wages & salaries, incentives,etc. which
motivates the willingness of working in the employees.
It helps in maintaining a consistent level of gaining
guest satisfaction and interest over the time which
generates a reputation of excellence in services and
frame a brand name for the Hotel.

Different types of training
There are various types of training that helps employees
to develop their skills and abilities, some are specified
below:
 Induction training: This type of training is
provided to new recruits in the company to make
them familiarize with internal work environment.
 Job instruction training: As per this types, an
overview about job is provided along with
evaluating performance of employees if
necessary.

Cont.
 Vestibule training: According to this types of
training actual work is performed by employee
but its is conducted away from workplace.
 Refresher training: This types of training is
offered to incorporate latest development in a
particular field. It plays crucial role in upgrading
knowledge.

Difference between training and
development
Basis of difference Training Development
Meaning It is referred as learning
process which provides
employees an opportunity
to develop skill,
competency and
knowledge.
This is an educational
process where employees
learn in depth application
of theoretical knowledge
for their overall growth.
Concentrated towards Training major focus is on
enhancing job.
On contrary, development
focuses on career
empowerment.
Objective Its main objective is to
improve work performance
of employee.
Objective of development
is to prepare employees
for future challenge.
Aim Employees undertake
training for specific job
related.
Development is made for
conceptual and general
knowledge.

Benefits and effectiveness of training
 Improve morale of employees: Training provides
job security and job satisfaction to employees
which increases their commitment level.
Employees are motivated to perform activities in
favour of company.
 Less supervision: It is believed that well trained
employees are equipped with skills and abilities
which increases their effectiveness to perform
assigned duties. There is less requirement of
supervision by managers.