Assessment 2: Exploring HRM in Service Sector Personal Reflection

This report presents a personal reflection on the experience of planning, designing, and pitching a training event proposal within the context of Human Resource Management (HRM) in the service sector. The author details the various stages involved, from initial planning and resource allocation to designing the training content and pitching the proposal to stakeholders. The reflection emphasizes the importance of coordination, communication, and the iterative nature of the process. It highlights the challenges faced, such as securing approvals and managing resources, as well as the development of skills in areas like event organization, communication, and leadership. The author also discusses the importance of considering learning needs, designing effective training sessions, and evaluating the outcomes of the training event. The report underscores the value of teamwork, adaptability, and continuous learning in the successful execution of training programs, and how it contributes to personal and professional growth within the HRM field.

Exploring HRM in Service Sector
Assessment 2: Personal Reflection
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Contents
ASSESSMENT 2.............................................................................................................................3
Personal reflection on the basis of experience in term of planning, designing and pitching a
training event proposal and how work in growth of different stage............................................3
REFERENCES................................................................................................................................8
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ASSESSMENT 2
Personal reflection on the basis of experience in term of planning, designing and pitching a
training event proposal and how work in growth of different stage.
Reflection can be defined as the activity which takes place in own mind when start from
initial stage in everyday life and process. Most of us go through life viewing on the basis of
experience as isolated and find out unrelated events (Young and George, 2019). Reflection has
various facets which mainly enhancing the right meaning. Sometimes, I have considered as
personal experience with better encouragement during complex learning situation but I have
focused towards the growth and development (Antchak and Ramsbottom, 2019). Therefore, it
easily controlled or managed in proper manner. Furthermore, I have believed that reflection
mainly involved linking with my current experience to previous learning. It involves cognitive
and emotional information from different sources.
I have been shared the personal experience during the training event planning which
mainly followed the different steps that help for providing direction to achieve desirable goal and
objective (Torres-Sanchez and Conway, 2019). For a training to take place, I have great deal of
planning that required to be done in both trainer as well as organiser. Initially, I have been
working within team for organising and coordinating the people which involved in event.
According to me, training event plays important role in current work situation because I
have improved own skill and knowledge where how to handle the different process in step by
step manner. The event like this happen I must get approval and also submitting the
documentation of higher authority. Afterwards, they will decide to give permission. Before
preparing the event planning (Hill, Cheesbrough and Matthews, 2019). I have coordinate with
other team members and discuss about the resources, equipment’s requirement for event. I
always tried to maintain the coordination with group members and participate different role in
proper manner.
Being training consult in the enterprise so as increased a lot of responsibilities towards
event or programmes. In order to manage all requirements facilities as well as services in proper
manner. Before organising training, I and other members deciding to hold an event that could be
request from commissioner or other teams (Torres-Sanchez and Conway, 2019). I have released
that become important step for ensuring the purpose and outcome of training event, clearly
defined its specific result. In this way, planning works towards delivering that training event. In
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my personal experience, there are lot of efforts put on each and every step which carried out may
vary but require to be considered.
Planning and Designing
According to me, it is an important process before organising training event. So as
required to make better decision while interacting with training organiser, with sponsor’s what
overall budget for the event. I have found that training may be funded solely by other fees paid
those are attending. In this planning section, I mainly focused on the necessary resources such as
foods, venue, trainer expenses and cost/price. In my personal experience, during planning that
become important to consider booking of training venue. Initially, I and organiser consider this
point to identify suitable venue for purpose of training event. Often this need to be done before
several month in advance (Liedtka and Ogilvie, 2019). I have been considerations for choosing
the suitable venue in context of location and convenient for people to reach in right place.
Ideally, have a good transport link and other facilities for people. This considerations will
be pre-examined by organiser where I have found that cost effective which provided the better
learning environment or culture. Furthermore, I have been determined the learning requirement
during training event planning. Through my own skill or knowledge, I have captured the learning
needs of other members within remit. Multiple information may come from the different sources
and give better direction to do planning in proper manner (Santonen and et.al., 2019). According
to me, it become great experience in planning phase where improving own abilities to handle the
current situation and how to implement different facilities on the basis of requirement.
Sometimes, I have realised that innovative idea become important for any planning which
provide the direction to achieve the specific goal and objective.
Now move to another step when contacting with trainer which providing the training
session for employees. Once I have identified and captured the learning needs among employee
so that it become easier for selecting appropriate training phases. Furthermore, I have focused on
the different source where trainer will design or deliver the training session to employee. At this
phase it is useful for team member to identify aim and objective of training session. Also
expected to achieve desirable target (Sleeman, 2019). I have understands which can possible
when only providing the general training in order to fulfil requirement of employee. In this
process, I have considered the important step to keep the channels for purpose of communication
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with different parties. In this way, it become easier for clarifying the specific learning
requirements, expectations which enable to use an appropriate training session.
Moreover, I have analysed about the important part of training event such as
advertisement. I have found that organiser need to advertise the training to all learner through
communication channels which may include emails, websites and other newsletters (Torres-
Sanchez and Conway, 2019). In this way, I have improved the own understanding towards the
planning phase where consideration of all necessary requirement which help for successfully
conducting training event.
After planning the training event and move towards another process where it carried out
the evaluation, ensure that expenses are claimed, paid in timely. In this way, I and other team
members also organise the meeting with sponsors of training event. I also joined the meeting for
discuss about the learning need from this event. Moreover, there are different way in which
trained could be invited to run the session but it will require proper designing facilities or
services (Young and George, 2019). In early planning stage, there is any aspects of invite the
trained person that does not feel right. During designing phase, I have learn about the receive or
accept an invitation. In order to ensure that consider all relevant information to design better
training environment at particular venue.
In my personal experience, it is an essential for structuring or designing event in proper
manner. It should require follows a logical order which help for learner. Therefore, my team
members focused on dividing the task into different section, bring them together. In order to
provide the better learning experience of employee. Sometimes, I have estimated that how long
section will take to deliver (Young and George, 2019). In some situation, my team is mainly
focused on the fun related innovative content and inspire learner to enjoy session. However,
server the purpose of session and considering an effective choice of training method.
As per experience, it is important for considering the clear and explicit pitching during
training session. Therefore, it can easily motivating and inspiring other learner who will
participate in the session. In this way, I have been shared the experience when organising the
training event in proper manner.
I have gained the experience that will help for developing the appreciation of what
essential information useful in planning. In order to develop or create new training session. I
have believed that training organiser perform significant role, which may be replying on what
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other members ask questions. I also feel that confidence always supports for achieving the
specific goal and objective. In order to meet the expectation level of learners. Once I am very
clear about the scope of training event and what essential outcome are required. According to
me, it is also important to use their own personal skills, qualification which help for identifying
the current situation or condition (Young and George, 2019). Alternatively, it is an essential
thing that may know about the own capabilities and then decided if there will be gained more
knowledge and practise skills. During training planning, I might feel that I do not have enough
skill or knowledge for training session but always agreed to the procedures. Sometimes, I do not
quite have all answer and gain experience. In fact, I have learn something innovation and how to
coordinate with trainer, identify essential requirements. In slowly, I have easily grasp more
knowledge and deal in best to use time. In order to acquire the skill or knowledge that require in
training event planning.
Moreover, I have the experience to work with group of people. Sometimes, it is
depending the experience which I gained on regular basis. I have consult with other organiser
those have 20 year experience in event planning (Young and George, 2019). Although it may
seem very experienced. I just only repeat the same thing in step by step manner. It may be that
when I do not have experience in working with other team members. Through experience, I have
identified that trainer deliver the training on particular subject of employees. Before, it may
require to collect essential materials and resource that will want to use. I have shared the
experience when already identify the essential resource which mainly used in the training event.
In this way, it become easier for me and other group members to define particular aim, objective
and other training methods.
Apart from that I have been delivered the training plan before organising event which is
also consider as important part for maintaining the session in proper manner. Even more
experienced trainer use plan although they are able to adapt thing as per requirement (Young and
George, 2019). I have found that training plan should include pitching of trainer where how they
will give training to learner in proper manner.
I have mention the training plan in proposal and make sure there is no danger of getting
lost during session. In this way, my team will provide the comfortable for trainer to consider all
necessary information. In order to reflect the level of experience, knowledge of subject matters.
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Usually, my experience will support for enhancing own abilities and capabilities in term
of training event planning. In above discussion, I have expressed the feeling about the multiple
stages where I am performed in step by step manner. Sometimes, I feel nervous and cannot
handle the complex situation but when I am working with other team members. They always
supports for understanding the current the requirement of training event planning.
According to me, it is not required to have all qualities, skill and knowledge for
conducting a successful training event (Torres-Sanchez and Conway, 2019). The most important
thing is patience where how to control the current situation through capability. In this way, I
have achieved the specific target on the basis of planning, designing proposal. When proposal
give a brief idea so that I easily convince higher authority to approval (Torres-Sanchez and
Conway, 2019). In My personal experience, I also realised that proposal help for collecting all
essential information related training event. In order to explain other authorise people in proper
manner. This process will become tough, difficult but I could handle through supports of other
members. Every participate has tried to complete the different stages effectively. it ensure that
consider all essential resources, equipment’s which help for managing and controlling different
activities during training event.
In my opinion, Working in group become a great experience where I have developed the
positive thinking, sharing new idea. In this way, I have learn many thing to build the confidence
level and perform the multiple task in training event (Torres-Sanchez and Conway, 2019). I have
shown the positive attitude towards the experience which will inspire or motivate to participate
in training event. Each and every stage will give me best result so that I could acquire more
knowledge. According to me, it also helping in future to do make training event planning. In
order to recognise the essential need and requirement of event in proper manner.
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REFERENCES
Book and Journals
Antchak, V. and Ramsbottom, O., 2019. The Fundamentals of Event Design. Routledge.
Hill, D.M., Cheesbrough, M. and Matthews, N., 2019. The consequences of choking in sport: a
constructive or destructive experience?. The Sport Psychologist. 33(1). pp.12-22.
Liedtka, J. and Ogilvie, T., 2019. The designing for growth field book: A step-by-step project
guide. Columbia University Press.
Santonen, T., and et.al., 2019. CityDrivers-Easier selling and buying of creative competence.
Sleeman, D., 2019. Experiential Learning, Entrepreneurship and Enterprise: Designing Learning
for the Future of Work. In Transformations in Tertiary Education (pp. 213-228).
Springer, Singapore.
Torres-Sanchez, C. and Conway, P.P., 2019. Transition zone: a training ethos designed to
scaffold a PhD degree.
Young, I.I. and George, R., 2019. Training Staff's Experiences, Perceived Needs, and
Suggestions for Professional Development in a Military Training Organization.
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