Report: HRM Strategies for Comfort Transportation's Training Needs

This report analyzes the human resource management practices of Comfort Transportation, a Singapore-based transportation company facing challenges from private car services and technological advancements. The report emphasizes the need for employee training to improve service quality an...Read More

Running head: HUMAN RESOURCE MANAGEMENT
HUMAN RESOURCE MANAGEMENT
Name of the student
Name of the university
Author note

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Executive summary
The report enumerates the ways in which proper management of the human resources can be
undertaken by the concerned organization, Comfort Transportation, in order to improve the
situation of the organization in the market. The needs of undertaking a training session and the
troubleshooting of the issues that are being faced by the employees are being discussed in this
analysis. The report aims at understanding the important aspects of the training session and their
scope of improvements on the same.

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Table of Contents
1. Situation of the company and the needs for undertaking the training.........................................3
2. Learning outcomes and the importance of the training...............................................................4
3. Training and assessment methods...............................................................................................4
3.1 The linguistic training............................................................................................................5
3.2 Training on technology..........................................................................................................5
3.3 Training on the safety control................................................................................................5
3.4 Training on effective communication....................................................................................6
3.5 Individual mentoring.............................................................................................................6
3.6 Assessment............................................................................................................................6
4. Required resources.......................................................................................................................7
4.1 The development of the training materials............................................................................7
4.2 Audio-Visuals........................................................................................................................7
References........................................................................................................................................8

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1. Situation of the company and the needs for undertaking the training
The company that is being considered as per the requirements of the report is a
transportation company situated in Singapore. The transportation industry of Singapore is facing
an issue based on the availability of the services that the companies aim at providing. The
concerned company, Comfort transportation, aims at rendering the required services to its
clients. However, the company is facing interruptions in the services that are being provided by
the organization due to the involvement of the private cars in the sector. The owners of the
private cars are taking over the market of the concerned company through their uninterrupted
services (Phillips & Phillips, 2016). The technological advancements made by the sector have
helped in undertaking a proficient networking based on the specific requirements of the clients.
Failing to adhere to the technological advancements made by the sector, the employees are
losing the clients, which are resulting to a loss of resource for the organization. The employees,
due to their limited technological knowledge, are not undertaking the proper usage of the portal
and the user interface (Young, Birrell & Stanton, 2012). It is resulting to the loss of clients,
which affects the market of the organization. The loss of the market has affected the situation of
the company largely. It has affected the availability of the organizational resources in the market.
The organization must undertake proper training sessions in order to ensure the
proficiency of the employees to adopt themselves to the technological advancements and thereby
understand their respective job roles (McCarthy & Milner, 2013). The most important steps that
must be enumerated by the organization in order to retain the rate of the clients are to train the
employees on the orientation and the development of the linguistic skills. It helps in the better
understanding of the elements that is required by the organization to bring about the change in

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the organizational structure and the market. The training sessions will help the employees of the
organization to cope up with the technological and the other aspects, which they might face
while performing their respective job roles.
2. Learning outcomes and the importance of the training
The training session that the organization aims at undertaking will help the employees in
understanding the usage of the various technologies that are being included in their respective
job roles. The proper usage of the resources will help in the retention of the clients. The most
important consideration undertaken by the organization relating to the training is based in the
requirements of the change that the organization is required to undertake (Khisty & Lall, 2017).
It helps in improving the situation of the organization in the market. The training is aimed at
yielding the following outcomes that is being enumerated in this section of the analysis.
 The training will help the employees in improving their linguistics and thereby enhance
their understanding of the different languages used by the clients
 The training will also enhance the technological understanding of the employees, which
will help them in understanding the varied requirements of the clients
 The training will induce the proper professional behavior in the employees which will
help in undertaking the improvements in the organizational structure
The training is an important aspect as it includes the various schemes of improvements that the
organization might undertake considering the required changes.

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3. Training and assessment methods
The methods that are being undertaken by the organization based on the requirements of
the organization to bring about the change in the structure of the organization. It helps in the
better understanding of the goals and their respective implementation. The training that is being
undertaken by the organization aims at improving the situation of the organization in the
respective sections. The following steps that the organization might take during the training
session are being enumerated in this section of the analysis.
3.1 The linguistic training
The linguistic training that the organization aims at providing will help the employees in
understanding the basics of certain languages. It will help them in understanding the
requirements of the foreign clients. The different languages that are being used in this sector is
based on the nationality of the clients and their respective cultures (Esser et al., 2013). The
company, through this training will help the employees in understanding the basics of the
different languages used by the clients, which results to client satisfaction from the services.
3.2 Training on technology
The training on the technology will help the employees in understanding the usage of the
portal and the user interface. It will help in retaining the clients. The over loaded segments of the
interface might be managed through the proper allocation of the clients to the different user
portals. Therefore, the organization takes steps in order to guide the employees, most specifically
the drivers in order to bring about the change in the situation of the organization.

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3.3 Training on the safety control
Proper training must be provided by the organization in order to ensure the safety of the
clients who are taking a ride in their vehicles (Chang & Hung, 2013). The most important step
that is being undertaken by the organization is based on the retention of the clients. Therefore,
the organization must make the employees aware of the safety practices that must be undertaken
by the people in order to ensure the safety and security of the passengers and the foreign guests.
This will help in enhancing the brand loyalty of the organization.
3.4 Training on effective communication
Effective communication is an important step that must be undertaken by the
organization in the training session in order to make the people aware of the benefits of
undertaking effective communications. This also helps in integrating the internal and the external
departments of the organization (Asawasakulsorn, 2015). The integration of the departments will
result to the improvements that are being planned by the organization. on the other end, training
on effective communication will also help the employees in sharing the discrepancies that they
are facing in performing their job roles. It will help the organization in bringing in modifications.
The training on the usability and the accessibility of the proper channels of communication helps
the organization in undertaking proper communication with its staff members (Cummings &
Worley, 2014).
3.5 Individual mentoring
Individual mentoring that is being undertaken by the organization will help in
empowering the individuals. It will help the organization in resolving the issues faced by the
individuals in performing their job role (Rolim et al., 2012). The most important step that the

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organization might undertake in this session is to clarify the doubts of the people and thereby
ensure the safe and efficient functioning of their respective job roles.
3.6 Assessment
The assessment that is being undertaken by the organization in order to understand the
efficiency of the training session is based on the requirements of the organization to bring in the
change. In order to evaluate the efficiency of the training session and thereby assess the change
that is being undertaken, the organization might maintain a record of the situation before and
after the training (Tolley & Turton, 2014). The differentiation of the activities and the situations
before the training and after the training will yield the results of the effectiveness of the training.
4. Required resources
In order to undertake the training the organization will be requiring a set of resources.
The resources will help the organization in undertaking the training program with ease. The
required resources are being enumerated in this section of the report.
4.1 The development of the training materials
The training materials refer to the readings and the lessons that the training seeks to
achieve. The content of the training materials and the serially arranged form helps in the proper
undertaking of a training session. The materials therefore are required to be developed in
accordance to the needs of the training session that the organization aims at providing.
4.2 Audio-Visuals
Audio-visual presentations must be developed in order to enhance the understanding of
the delegates attending the training session. It helps in the effective undertaking of the training
by the organization.

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References
Asawasakulsorn, A. (2015). Transportation Collaboration: Partner Selection Criteria and
Interorganizational System Design Issues for Supporting Trust. International Journal of
Business and Information, 4(2).
Chang, L. Y., & Hung, S. C. (2013). Adoption and loyalty toward low cost carriers: The case of
Taipei–Singapore passengers. Transportation Research Part E: Logistics and
Transportation Review, 50, 29-36.
Cummings, T. G., & Worley, C. G. (2014). Organization development and change. Cengage
learning.
Esser, K., Hillebrand, W., Messner, D., & Meyer-Stamer, J. (2013). Systemic competitiveness:
new governance patterns for industrial development. Routledge.
Khisty, C. J., & Lall, B. K. (2017). Transportation engineering. Pearson Education India.
McCarthy, G., & Milner, J. (2013). Managerial coaching: challenges, opportunities and
training. Journal of Management Development, 32(7), 768-779.
Phillips, J. J., & Phillips, P. P. (2016). Handbook of training evaluation and measurement
methods. Routledge.
Rolim, C. C., Gonçalves, G. N., Farias, T. L., & Rodrigues, Ó. (2012). Impacts of electric
vehicle adoption on driver behavior and environmental performance. Procedia-Social
and Behavioral Sciences, 54, 706-715.

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Tolley, R., & Turton, B. J. (2014). Transport systems, policy and planning: a geographical
approach. Routledge.
Young, M. S., Birrell, S. A., & Stanton, N. A. (2012). Safe driving in a green world: A review of
driver performance benchmarks and technologies to support ‘smart’driving. Applied
ergonomics, 42(4), 533-539.