HRM 10: Effective Communication Methods and Sex Discrimination Act

This assignment, focusing on HRM 10, delves into the multifaceted aspects of effective workplace communication. It begins by identifying key characteristics of effective communication for managers, exploring both electronic and non-electronic methods, and providing situational examples for their appropriate and inappropriate use. The assignment then examines effective listening techniques and the importance of feedback, including methods for providing and receiving it. It also addresses communication responsibilities expected of leaders and common barriers to effective communication. Furthermore, the assignment explores non-verbal and verbal communication characteristics and analyzes the impact of the Sex Discrimination Act 1984 on workplace communications, including organizational policies and procedures to ensure adherence. The second part of the assignment involves developing a communication methods report, emphasizing horizontal communication systems, and addressing language and cultural barriers, including email communication to the CEO. The student provides examples of effective communication through the emails and outlines the steps for improvement to promote employee health, safety and wellbeing.

Running head: HRM
Communicate Effectively at Workplace
Name of the Student:
Name of the University:
Author’s Note:

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Assessment Task 1
List five characteristics of effective communication that can used by managers when
communicating with their staff or customers.
It has to be clear in nature so that all the recipients are able to understand it and also revert to it
The information have to be circulated in horizontal and open ended way so that all the
stakeholder are able to take part in the same
List and describe at least five electronic and non-electronic communication methods. For
each give at least one situation where it would be appropriate to use, and at least one where
it would not be.
Electronic medium
 Twitter
Must be used during any product launch among the modern and tech savvy generation of people
Must not be used if the product is not properly tested
 Facebook
Must be used if the company is busy in some online promotional strategy
It must not be used for appealing to customers who do not have a net connection
 Email

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Must be used for notifying some useful changes in company policy
Must not be used if the data security is weak
 Video conferences
Must be used while working with the remote employees
Must not be used too much of the employees are taking undue advantage of it
 Chatbot
Must be used in case of solving customer doubts
Must not be used if the customer executives are not well trained
Non electronic medium
 Report
Must be used for detailed description of work like any business report
Must not be used if authentic data is not available
 Verbal meetings
Must be used in order to interact with all the employees face to face
Must not be used if the employees have less developed hearing or listening skills

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 Leaflets
Must be used in case of some advertisement
Must not be used for promoting any modern products
 Magazines
Must be used in case of targeting the audiences who have a good habit of reading
Must not be used to feature in any child reading journals or magazines
Describe the characteristics of effective listening techniques. Describe at least four.
 Developing a good concentration skill so that no details is lost
 Participative nature of the sender and the receiver so that they are able to carry on the
communication process in a sound manner
 Unbiased tone so that the communication can be carried on in a proper way and none of
the employees are being hurt
 Developing a noise less, quite and well organized place where the conversation can
actually take place properly
 Maintaining a proper eye contact so that the communication can take place properly
Explain the importance of feedback in communication, and describe the feedback process.
Feedback is useful to know if the receivers have been able to understand the message in a proper
way and are also being able to revert to

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it. This also shows that there is a proper feedback
Explain two methods of giving effective feedback.
One is responding to the survey forms
The employees can use the employee forum to make their complaints
Explain the characteristics of a simple feedback process.
A feedback process is one which is smooth and without any hurdles. The receivers will be able to
understand and also revert to the message in time optimizing manner.
Identify and summarise at least four communication responsibilities expected of leaders.
 Leaders have to use an unbiased and impartial tone of writing
 The leaders will have to make sure that they are using participative approach and also
take the opinion of their employees
 Cross cultural trainings are to be conducted so that they are able to get the opinion of all
the employees belonging from different cultures
 Taking regular feedback is essential so that a proper response or reply is available to all
the messages
Explain three common barriers to effective communication in the workplace context.
Too much noise will be harmful for creating distractions
Partiality or biasness might anger the employees and they might restrain from replying
Cultural differences can also lead to the different issues like health and mental barriers
Describe two non-verbal communication characteristics

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There must be a very unbiased and informal tone being used in the written message so that the
employees are not hurt in any way
There must be no loss of privacy in this written communication or the non verbal communication
system
Describe two verbal communication characteristics
Verbal communication has to be very concise so that the main message is carried on in a proper
way and in a time optimizing manner
There must be a feedback system so that the senders are able to understand the message and also
revert to the receiver
Explain the impact that the Sex Discrimination Act 1984 has had on workplace
communications.
Sex Discrimination Act 1984 had good and positive impacts on workplace as it helped in
initiating equality among the male and female workers.
What should a company’s organisational policy and procedures include to ensure that the
Sex Discrimination Act 1984 is adhered to?

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There must be an employee forum and a feedback system, so that all the employees are able get
the benefits from this Act. Promotions and other facilities will be given based on merit and
performance and not on any gender specific biasness.

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Assessment 2
Develop a communication methods report
The communication has to be carried on in a proper way so that all the information is being
properly communicated among all the stakeholders. This s can be done in a proper way by using
a horizontal communication system. This communication system will ensure that all the
employees or the stakeholders are being able to understand the message being communicated
and also being able to revert to the same (Ryan 2019).
The main reason for this meeting or this project is to identify the language barriers or the cultural
barriers that are present between the employees and the ways in which these have led to many
disasters in the workplace. The workplace culture of the company can be enriched by making
sure that all the employees are being able to understand one another and also understand the new
health safety policies that are being introduced in the organization.
The non verbal communication that can be introduced is through emails. This will help the
employees to understand the agenda or the motif for conducting this session or this meeting. All
the employees working in different departments will be able to give their opinions and their
views (McDonald, Charlesworth, and Graham, 2015).
The other method is through verbal communication that is by con ducting of the regular meeting
sessions. The meetings will be conducted both in the form of PI and also GD. Personal interview
and the group discussion sessions will be conducted so that employees are able to understand the

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motifs of their meetings and also talk about their own issues and problems (Becton, Gilstrap and
Forsyth 2017).
The other kind of communication system that can be conducted is via the social networking
system that is through messaging and others. This will enable them to understand some of the
issues of the employees that they may hesitate to share openly. This will enable the managers to
interact with their employees in a proper effective manner and also make sure that there is no
loss of privacy on the part of the employees (Lola and Reyes 2017). This will surely be of a great
help in order to understand the whole matter from the view point of the employees and help them
to solve the different issues. This will be helping the operations manager to make sure that all the
employees are arising by the different new health care and safety policies being introduced
because the employees will be able to discuss all these in a very peaceful manner. There are
some specific environmental factors that must be made sure (Zacher and Steinvik 2015). One of
them is that all the employees are given flexible shift. If the employees get a flexible shift then
they will be able to have a moral well being and will be working in a very peaceful manner.
The employees are to be given a proper health and safety insurance policy so that they are having
a feeling of safety in the organization. They will have to make sure that no cultural barriers are
being faced by the employees. In order to deal with these, all the employees will have to be given
a proper training and development facility so that they are able to overcome all the cultural
barriers.

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Email to CEO
To
Respected CEO,
Dear Sir,
This is to notify you that I have gone through your email and have also gone through the
attachment. I would like you to know that as per my knowledge the newly made health and
safety policies seem to be very useful for the organization. This is because of the fact that as per
my research and analysis, the past issues undergoing in this organization is mainly because of the
cultural and the linguistic barriers that have been taking place in the organization. I have come to
know that many of the employees were getting involved in the health hazards as they did not
know about the differences in the religious and the cultural orientation differences that are
existing among the employees belonging from different cultures and religious setup.
I am also very thankful to you as you have taken out time from your busy schedule in order to
see about this matter. The newly developed health and safety policies that have been formulated
by you has been very useful in order to deal with all the issues that are taking place. It is also one
of the very useful means where you said that the operations manager will be completing the
Hazard Register for all identified hazards. I feel that this will be a very useful aspect for me as I
will be able to enlist all the different hazards that are taking place in the organization and also
formulate the different ways in which the same can be solved.
I would also request you to arrange for some good amount of funds and also training and
development facilities that would be helping in making the employees understand the cultural

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differences. This will be helping all the employees to embrace the cultural differences and make
sure that they are being able to control all the different kinds of workplace issues that may arise.
Therefore I would request you to give us the permission for leading this project forward. All I
need is your support. I am also expecting a good help and support from the HRM department so
that they are helping me to hire the expert trainers who will be helping us in getting rid of the
different cultural or the workplace hazards that can arise in the organization.
Thanking You
Operations Manager
Grow Management Organization

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Email to Your CEO (your assessor).
To Respected CEO,
Dear Sir,
This is to inform you that I have discussed the newly made health and safety policy with all the
employees. It is really very good to see that we can always count upon you for any kinds of
support. I have gone through all the terms and conditions that have been enlisted in the newly
made health and safety procedure.
This is to notify you that I have gone through all the terms and conditions of the newly made
health and safety policy. This is to ensure that the policies are quite well accepyed by all the
employees and the rest of the managers as well. I have also worked upon making the
presentation in order to make sure that the employees are getting a very clear and well defined
understanding of the different practices that they have to undertake in order to carry on with the
policies and make their workplace a very peaceful place (Buchanan and Oliver 2016).
I would like you to help me get a proper time and a location in order to start the presentation and
also make sure that the employees are contributing in a very positive and also in a very
constructive area. I want you to make some very arrangements so that I can start the presentation
in a proper way and also make sure that I am getting the full attendance and the active
participation in the presentation. However I will not be able to carry on with the presentation
properly without your support. I am requesting you to arrange for some fund and also the

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equipments that will be needed for a successful presentation like the well developed speaker and
sound system, projectors and others.
I would request you to look into this matter and also help me with the needed details so that I can
notify all the employees and get the maximum presence on the day of final presentation. I will be
awaiting your response and hope that you will be giving us some kids of positive responses.
Thanking You
Operations Manager
Grow Management Organization
Prepare the room for the presentation
The presentation will be conducted in the hall or the annual meeting room of the organization.
This will be very useful for understanding if all the employees can be given a proper
accommodation. It will be very useful for checking if all the employees are getting a proper view
of the information that is being represented on the screen. The time of the presentation must be
selected on any off day or on any holidays so that all the employees are able to participate in the
same without missing their normal work schedules or any of their personal work.
I hope that you will be thinking about this matter and also help me with the needed time and the
space for conducting the presentation. As I am the operations manager I will also make sure the

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seating arrangement is done in such a way that all the employees are able to get a clear view of
the different slides and the information as they are being displayed on the projector screen.
Write a summary of the meeting
The meeting has been conducted in a proper way because there was an active participation of all
the employees. It is true that different employees are from different and varying cultures in this
organization. However at the same time, efforts were being made to make sure that the
employees are being able to concentrate on all the lectures or the projects that are going on in the
session. However efforts are to be made to understand if the employees are able to narrate the
different workplace hazards that are being faced and the different ways in which they can
overcome the same. There have been some kinds of policies that are really very helpful. For an
instance, there are some new policies that have been made are
 Appropriate records of the organisation’s risk management strategy, workplace hazards
and workplace injuries will be accurately maintained at all times.
 These records will also encompass minutes from all health and safety meetings, including
the persons responsible for project co-ordination.
This shows that the meeting has really been very useful for all the employees as they have been
able to understand about the intercultural differences and the different ways in which they can
overcome the same. However some employees in the beginning did not like the session as they
could not come to terms with the religious views and the opinions of the other culture. At the
same time, efforts have been made to develop some intercultural sessions that would help them
to understand the differences in the business etiquettes and also the different business manners
that are followed in different cultures. However employees were happy when they realized that

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the First Aid Officer will always be contacted when there are any kinds of health issues that are
arising the organization. This has assured a feeling of safety and security to all the people in the
organization. This is useful because the employees who are working in the organization must be
given a friendly environment so that they can work in peace and can also make sure that none of
the employees are getting bullied in any way. This will ensure that all the employees are getting
a proper health insurance and also a proper check up facility. Worksafe commission will also be
made a part of the organization and the employees will be able to work with a feeling of safety
knowing that they will not be left alone in case of any serious injuries.
The employees were also delighted to see that the company was also thinking about the
provisions of work from home facilities. In other words it was good to see that the company was
providing safety to their employees not only in office but also in the home that is on case of the
work from home policy.
Reflect on, and write a summary of, your own performance
I am happy to have taken part in the meeting sessions because this has helped me to focus over
my self-development as well. On the other hand, I have been able to get over my communication
barriers. I have been able to conduct the session by understanding the needs and demands of all
the employees. This has really been very helpful as I could interact with so many employees
coming from varying religious and socio cultural backgrounds. This has been very useful as I
was able to understand about the different ways in which the employees interact and are able to
understand the policies of each other.

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I was able to develop a good self confidence and a good problem solving attitude. This has surely
been of a great help as I was able to gain the faith of the employees. They realized that I am
always trying to listen to their issues and make sure that I am also helping them with the solution
measures. I have been able to work over the listening skills and also have been able to develop
my level of concentration. This has been very helpful for me as it helped me to become much
more composed and organized.
Send an email to your team members (your assessor).
To all the team members,
Dear all,
This is to inform that I have gone through the newly made work place safety policies and also
made sure that they are being circulated to all of you. I want to make sure that all of you take part
in the session and also help in making this attempt a success.
I decided to share the motifs of this meeting with you because I had to make sure that all the
employees are getting proper information about the different ways in which they can overcome
the workplace accidents and can help each other to deal with the situation. This will be very
helpful in making the workplace a better place and the employees will be able to work in a
hazard free way both from workplace and from their home as well.

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I want to thank all of you on behalf of the entire Grow Management Organization to help us in
this endeavor. Please feel free to contact us whenever you need.
Thanking You
Operations Manager
Grow Management Organization

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Science, 6(2).

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