The Role of HR in the Global Financial Sector: A Portfolio

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HRMT 20024

Contents
JMD 2743 Assessment 2 Portfolio..................................................................................................1
Article 1...........................................................................................................................................3
Article 2...........................................................................................................................................5
Article 3...........................................................................................................................................7
Article 4...........................................................................................................................................9
Article 5.........................................................................................................................................11

Article 1
Reference:
Tang, Z., Hull, C., & Rothenberg, S. (2012). How Corporate Social Responsibility Engagement
Strategy Moderates the CSR–Financial Performance Relationship. Journal of Management
Studies, 49(7), 1274-1303.
DOI: 10.1111/j.1467-6486.2012.01068.x
Objective & Research question: The main objective or the purpose of conducting this research is
to discuss & effectively evaluate about the key developments as well as the challenges in the
planning made by the human resource managers within the finance sector at the emerging global
context. The journal also analyses their overall impact on the development of human resource.
This study also aims in filling the gap in the CSR research by choosing & implementing the
appropriate strategy for enhancing the financial benefits of the CSR engagement.
Method: The method of qualitative primary research is being used under this article through the
conducting of the semi-structured interviews among the selected practitioners of the finance
sector. The primary research was being followed & supplemented by the secondary research
also. The other methodologies includes the collected of data from the Environmental,
Governance as well as the social factors to be provided by the Morgan Stanley Capital
International (MSCI).
Findings & discussion: It has being founded that considering the implications of the global
context has become important for all the finance related organizations for meeting up the major
challenges in terms of attracting and also retaining the competent workforce within the industry
for the longer time period & in the changing business environment. This challenge can be
eliminated through the interventions of training & development & also by engaging the most
suitable as well as the motivated employees within the whole industry. The practical implications
of this research were being found very useful for all the Human Resource managers by all the
researchers, educationists as well as the practitioners. It has also been founded that the
exploration of different relationships among the strategy of CSR engagement should be the
promising area for conducting the future research, effectively & efficiently. It has also been
identified that all the measures are based upon the subjective evaluation when all the practical
implications of the findings are being interpreted. The Human Resource managers also realized
the importance of pursuing & implementing the different activities related to the CSR for sharing

up the common resources & engaging in those activities that lead towards the planned &
consistent environment.
Conclusion: It has been concluded by reviewing the article that the Human Resource managers
should conduct the primary as well as the secondary research in the effective as well as in an
efficient manner. The different practical implications are to be viewed & researched that can be
identified in the changing business environment. The strategies are to be implemented
Contribution of this article to Essay 3: This article contributes to the Essay as it involves the
theoretical as well as the practical implications of retaining the Human Resources in the finance
sector, which is very helpful in that. The activities discussed in the article related to the CSR will
also help the Human Resource managers to effectively analyse both the internal and external
constraints & discovering the higher level of consistency within the changing competitive
business environment.

Article 2
Reference:
Torugsa, N., O’Donohue, A., & Hecker, W. (2012). Capabilities, Proactive CSR and Financial
Performance in SMEs: Empirical Evidence from an Australian Manufacturing Industry Sector.
Journal of Business Ethics, 109(4), 483-500.
DOI: 10.1007/s10551-011-1141-1
Objective & Research question: The main aim of this article is to examine the association
between the different capabilities of the finance sector & the financial performance in SMEs.
The impact of CSR is also to be known or identified on the overall financial performance along
with enhancing the necessary improvements. The capabilities are also being determined in
relation to the stakeholder management including the different categories of customers,
employees, suppliers as well as the communities.
Method: The method involves the effective discussions that had been enhanced or conducted
with the multiple numbers of participants for knowing their general perceptions regarding the
financial performance. Different firms or the organizations are also being compared within the
financial sector for the purpose of self-evaluation.
Findings & discussion: By studying this article, it has been researched & examined about the
association between the three specific capabilities involving the shared vision, strategic
proactivity and the stakeholder management. The importance of unique & innovative capabilities
are being identified & enhanced for effectively facilitating the strategic integration of the
collected values for achieving the defined organizational goals & objectives along with creating
the strong relationships among both the internal as well as the external stakeholders & also for
supporting the exploitation of the new & advanced business opportunities. The theoretical
implications of this article involve the positive influence on the financial performances of SMEs
along with holding the various capabilities of the business organization. The adoption of the
competitive business strategy is also being enhanced under it to drive or lead the success of the
financial sector through the increased rate of retention of the competent employees. The practical
implications of this article involve the proper anticipation of the different financial activities for
actively responding to the uncertain & changing business environment. The HR planning needs
to be changes according to the changing business & financial constraints. This article also

includes the provisions of the government for supporting & assisting the development of the
SMEs as well as the overall financial sector.
Conclusion: It has been concluded from this article that studying in interaction between the three
different dimensions of the CSR, the sustainable development can be enhanced & the overall
financial performance can also be improved, effectively & efficiently. The increased reliability &
stability have also being ensured & enhanced by conducting the proper analysis with the help of
taking the larger size of the sample.
Contribution of this article to Essay 3: This article majorly contributes to the Essay as it
involves the detailed description of both the theoretical as well as the practical implications of all
the conducted researches in the overall sector of finance. The collected subjective data in this
article will help in enhancing the higher level of importance & deep understanding to identify the
validity of all the factors in relation to the financial sector in the overall essay. Some regulatory
requirements are also being discussed that can help the HR managers for changing their standard
plans in relation to the changing business environment.

Article 3
Reference:
Sparrow, P., Farndale, E., & Scullion, H. (2013). An empirical study of the role of the corporate
HR function in global talent management in professional and financial service firms in the global
financial crisis. The International Journal of Human Resource Management, 24(9), 1777-1798.
DOI: 10.1080/09585192.2013.777541
Objective and the research questions:
The objective of the research is to analyse the role of the corporate HR and its function in the
global talent management. This is seen that there is a conflict between rapid paces of
internationalisation of the firms which lead to create the more strategic goals for the human
development process. Hence it can be said that the objective of the research is to clarify the issue
that exist at the time of performance of the duty. As there exist the competition among the
employees of the company which leads to creation of the demand for the HR manager to resolve
the query between them. Hence the globalisation of the talent management is considered to be
one of the major factor which has to be considered for this purpose of managing the employees
and the talent in the company.
Method:
The method for the purpose of completing the investigation includes the qualitative method.
Here the investigator used the qualitative data method. Hence for the purpose of making the
research this is seen that researcher used responses of the employees that are working in the
industry. This is seen that the research is based on the management in the corporate HR function
which leads to the financial crisis in the world. Here this is seen that researcher has used the
different forms of the research questions which helps in getting the analysis of the Industry in the
HR sector. Here the managerial employee and HR managers of different company are considered
for the research.
Finding and discussion:
This is seen that through the research that is done in the GTM and the approaches of the HRM
that there is growing importance of the talent management in the global scale. This is also seen
that both the supply of the talent and the demand of the talent is based on the continuing increase
in the economic forecast of the company. While this is seen that the demand is not at all
according to the supply. As this is seen that the demand is increasing but the supply of the skills,

highly talented people are considered to be very low. This is a prime venture and opportunity for
CHR managers in search of to redefine their position in a context of downsizing, restructuring
and outsourcing. If CHR fails to reap this, this could have essential effects for the
implementation of corporate approach, and for attaining the degrees of competitive advantage
which a company’s talent can create.
Conclusion:
From the research this can be seen that GTM is a totally large idea as may be seen from the
dialogue presented here, and is being carried out in lots of exclusive approaches throughout
extraordinary company contexts. We've got highlighted right here some methods in which CHR
can contribute to a success GTM given these many challenges.
How this article will helps in contributing to my essay 3:
Through this article I would be able to understand the concept of GTM and how this impact the
global business and the approach of the HR managers of various companies. It can be considered
that the disputes between the employees and the employer can be analysed which can help me in
the writing my essay 3.

Article 4
Reference:
Joshi, M., Cahill, D., Sidhu, J., & Kansal, M. (2013). Intellectual capital and financial
performance: An evaluation of the Australian financial sector. Journal of Intellectual Capital,
14(2), 264-285.
DOI: 10.1108/1469193131132388
Objective and research questions:
The objective of the research and the investigator is to analyse how the intellectual capital
performance in the financial sector helps in understanding the performance of the company. This
also examines the relationship between the performance of the employees and the HR managers
which can help in generating growth in the financial sector.
Method:
This is seen that the value added intellectual coefficient approach is based in the pubic and this is
seen that is used to examine the relationship between the employees of the company. This is seen
that the required data that is collected for this purpose is from the qualitative research which is
derived from the Australian financial sector companies. Here the researcher thoroughly
researched the annual report of the companies in order to achieve the objective of maximising
the objective for which the research is made.
Finding and discussion:
From the research this is seen that the value creation in the Australian financial sector is
considered to be mostly influenced through the human capital and there are very less level of the
intellectual capital that helps in achieving the objective of maximising the performance of the
company. As this is seen that the Human capital is involved in this hence there should be use of
HRM that helps in managing the human resource that is highly involved in this process. The use
of the HRM in this sector is considered to be very less and hence requires its involvement. As
this is seen from the research that the insurance companies are more reluctant to the use of
physical capital which leads to lowering of the VAIC.
Conclusion:
It is concluded from the report that the findings may serve useful for the financial institutions
which may lead to knowledge management and this may also help in addressing the factors
which helps in affecting the IC performance. Also the HR manager plays the vital role in

enhancing the rights of the employees of the company in the financial sector as more of the
physical and the human capital is required in this sector.
How this article will helps in contributing to my essay 3:
Through this article the knowledge of the financial sector and the use of the HRM in the
financial sector is boosted. This can help me achieving the objective of maximising the
performance and getting the information for the essay 3. Through this article various practice
used by the HR manager in this field can be used in the essay 3.

Article 5
Reference:
Chen, H., Yu-Chih Liu, J., Shin Sheu, T., & Yang, M. (2012). The impact of financial services
quality and fairness on customer satisfaction. Managing Service Quality: An International
Journal, 22(4), 399-421. DOI: 10.1108/09604521211253496
Objective
The main objective of this article is to provide satisfaction to the customers in the industry of the
sector of banking by measuring the quality of services with the support of the variation of the
instrument of SERVQUAL. The chief objective of this article is to deepen the understanding of
determinants concerning the satisfaction of the customers all over the industry of finance. By
delivering the fair services to the customers by explaining the importance of serving fair services
for increasing the satisfaction of the customers.
Method
In this article, the methodology used by the author is surveying with the help of a questionnaire
which includes the sample of around 420 customers who belongs to the industry of the financial
sector in Taiwan. This survey assists the author to consider the view of the people and their
feedbacks which helps in making the necessary changes in the services for increasing customer
satisfaction.
Finding and discussion
The main finding of this article includes the results of the survey not only helps in increasing the
satisfaction of the customers but also plays a crucial role equally in ascertaining the trust and
value of the customers. This ultimately leads to the satisfaction of the customers. The satisfaction
of the services must be evaluated by using the several principles of fairness such as procedural,
informational, interpersonal and distributive. In this, there is a wider discussion over the trust
which enhances the relationship between the customers and organizations. It assists to determine
the capacity of the buyer to pay as per the expectation of the organizations. It is an important
factor that builds the relationship under the condition concerning with the fraud of risk and
condition concerning the warranty. To improve the quality of services assist in determining the
satisfaction and value of the customers. For improving the relationships with the customers, it is
important to improve the service procedure by assessing the overall utility of the customers about
the product or services served by the organizations to the customers. To offer new services and

product as per the customer demands to enhance the level of satisfaction among the customers.
This literature finds that it is important to determine the perceptions of the customers to serve the
highest quality of products and services to them. This finding support in analyzing the financial
performance of the company and level of satisfaction among the customers.
Conclusion
In the end, it concludes that the financial institutions carefully implement the rules and policies
in such a way so that there is a surety of fairness and its perception is all over the organizations.
Organizations must analyse the impact of services on customer satisfaction.
Contribution of Article
The main contribution of this article is to determine the value of the customers and providing the
highest level of satisfaction to them. The author of this article focuses on the importance of the
services and its fairness and also focus on the impact of the satisfaction of the customers of
FAIRSERV.