HRMT19023 - Assessment 1: User Manual for Managerial Strategies

This assignment presents a student's analysis of self-assessment tools, including the Interpersonal Communication Skills Inventory, MBTI-Based Personality Questionnaire, Thomas-Kilmann Conflict Style Questionnaire, and Persuasion Self-Assessment. The core deliverable is a 'User Manual' designed to inform managers about the student's personality, work style, and communication preferences. The manual outlines specific strategies managers can employ to optimize the student's performance, based on insights gained from the assessments. The assignment also includes a 1000-word referenced justification that provides the supporting research underpinning the insights outlined in the User Manual. The User Manual aims to facilitate effective communication between the student and their managers, fostering a productive working relationship. The student's analysis covers areas for improvement such as clear communication, listening skills, and emotional interactions, highlighting areas of strength in listening and feedback. The assignment provides a valuable resource for existing or prospective managers to understand and support the student's professional development.

Interpersonal Communication
Skills Inventory
Purpose
This Interpersonal Communication Skills Inventory is designed to provide individuals with some
insights into their communication strengths and potential areas for development. By answering
each question candidly, an individual will receive a profile that displays their level of
competence in four key communication areas. This inventory is intended to be viewed only by
the individual who completes it.
How to Complete the Inventory
To complete this inventory, read each statement carefully and honestly assess how often the
particular statement applies to you. For instance, in Section I - question number 1, if you
sometimes find it difficult to talk to other people, you would place a check mark in the
"Sometimes" column for question number 1. And for question 2, if others often tend to finish
sentences for you when you are trying to explain something; you would check the "Usually"
column and so on until you have completed all questions in all four sections of the inventory.
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Interpersonal Communication
Skills Inventory
SECTION I
USUALLY SOMETIMES SELDOM
1. Is it difficult for you to talk to other ●
people?
2. When you are trying to explain some-
thing, do others tend to put words in ●
your mouth, or finish your sentences
for you?
3. In conversation, do your words usually
come out the way you would like? ●
4. Do you find it difficult to express your
ideas when they differ from the ideas of ●
people around you?
5. Do you assume that the other person ●
knows what you are trying to say, and
leave it to him/her to ask you
questions?
6. Do others seem interested and attentive ●
when you are talking to them?
7. When speaking, is it easy for you to
recognize how others are reacting to ●
what you are saying?
8. Do you ask the other person to tell you
how she/he feels about the point you ●
are trying to make?
9. Are you aware of how your tone of ●
voice may affect others?
10. In conversation, do you look to talk
about things of interest to both you and ●
the other person?
SCORE: SECTION I TOTAL _____9 out of 30________
Learning Dynamics, 2002
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Interpersonal Communication
Skills Inventory
SECTION II USUALLY SOMETIMES SELDOM
11. In conversation, do you tend to do
more talking than the other person
does?
12. In conversation, do you ask the other
person questions when you don’t
understand what they’ve said?
13. In conversation, do you often try to
figure out what the other person is
going to say before they’ve finished
talking?
14. Do you find yourself not paying
attention while in conversation with
others?
15. In conversation, can you easily tell
the difference between what the
person is saying and how he/she may
be feeling?
16. After the other person is done
speaking, do you clarify what
you heard them say before you
offer a response?
17. In conversation, do you tend to finish
sentences or supply words for the
other person?
18. In conversation, do you find yourself
paying most attention to facts and
details, and frequently missing the
emotional tone of the speakers’
voice?
19. In conversation, do you let the other
person finish talking before reacting
to what she/he says?
20. Is it difficult for you to see things
from the other person’s point of
view?
SCORE: SECTION II TOTAL ____26 out of 30_______
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Interpersonal Communication
Skills Inventory
SECTION III
USUALLY SOMETIMES SELDOM
21. Is it difficult to hear or accept
constructive criticism from the
other person?
22. Do you refrain from saying some-
thing that you think will upset
someone or make matters worse?
23. When someone hurts your feelings,
do you discuss this with him/her?
24. In conversation, do you try to
put yourself in the other person’s
shoes?
25. Do you become uneasy when
someone pays you a compliment?
26. Do you find it difficult to disagree
with others because you are afraid
they will get angry?
27. Do you find it difficult to
compliment or praise others?
28. Do others remark that you always
seem to think you are right?
29. Do you find that others seem to get
defensive when you disagree with
their point of view?
30. Do you help others to understand
you by saying how you feel?
SCORE: SECTION III TOTAL ____19 out of 30______
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Interpersonal Communication
Skills Inventory
SECTION IV
USUALLY SOMETIMES SELDOM
31. Do you have a tendency to change the
subject when the other person’s feelings
enter into the discussion?
32. Does it upset you a great deal when
someone disagrees with you?
33. Do you find it difficult to think clearly
when you are angry with someone?
34. When a problem arises between you and
another person, can you discuss it
without getting angry?
35. Are you satisfied with the way you
handle differences with others?
36. Do you sulk for a long time when
someone upsets you?
37. Do you apologize to someone whose
feelings you may have hurt?
38. Do you admit that you’re wrong when
you know that you are/were wrong
about something?
39. Do you avoid or change the topic if
someone is expressing his or her
feelings in a conversation?
40. When someone becomes upset, do you
find it difficult to continue the
conversation?
SCORE: SECTION IV TOTAL ___11 out of 30____
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Interpersonal Communication
Inventory Scoring Key
Instructions: Go back and look over your responses to each question. In front of each question,
write the appropriate score using the table below.
For example, if you answered “Seldom” to Question 1, you would get 3 points. Write the
number 3 in front of Question 1 on the inventory. Proceed to score all other questions.
Each section contains 10 questions. After scoring all questions, go back to Section 1. Total the
score of Section 1 and put that number on the line “Score Section 1 Total.” Proceed to total all
scores for all other sections.
Enter your score here: ____65 out of 120____
SCORING KEY
Question Usually Sometimes Seldom Question Usually Sometimes Seldom
1 0 1 3 21 0 1 3
2 0 1 3 22 3 1 0
3 3 1 0 23 3 1 0
4 0 1 3 24 3 1 0
5 0 1 3 25 0 1 3
6 3 1 0 26 0 1 3
7 3 1 0 27 0 1 3
8 3 1 0 28 0 1 3
9 3 1 0 29 0 1 3
10 3 1 0 30 3 1 0
11 0 1 3 31 0 1 3
12 3 1 0 32 0 1 3
13 0 1 3 33 0 1 3
14 0 1 3 34 3 1 0
15 3 1 0 35 3 1 0
16 3 1 0 36 0 1 3
17 0 1 3 37 3 1 0
18 0 1 3 38 3 1 0
19 3 1 0 39 0 1 3
20 0 1 3 40 0 1 3
Learning Dynamics, 2002
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Interpersonal Communication Profile
Interpretation: Look at your score for each section as one indication of the degree to which you
effectively communicate. Plot your scores on the table below using an “X” for each section score.
Draw a line to connect them column to column. This will create a profile of your strengths and
opportunities for improvement.
· Scores in the 1 > 15 range indicate areas of your communication skills that need improvement.
· Scores in the 16 > 21 range indicate areas of communication skills that need more consistent attention.
· Scores in the 22 > 30 range indicate areas of strength or potential strength.
Area (s) of Strength: my greatest area of strength is listening and giving and getting feedback needs more
attention.
Area (s) of Improvement: sending clear messages and handling emotional interactions need improvement.
Score Section I Total Score Section II Total Score Section III Total Score Section IV Total
Sending Clear Messages Listening Giving and Getting Feedback Handling Emotional Interactions
30 30 30 30
29 29 29 29
28 28 28 28
27 27 27 27
26 26● 26 26
25 25 25 25
24 24 24 24
23 23 23 23
22 22 22 22
21 21 21 21
20 20 20 20
19 19 19● 19
18 18 18 18
17 17 17 17
16 16 16 16
15 15 15 15
14 14 14 14
13 13 13● 13
12 12 12 12
11 11 11 11●
10 10 10 10
9● 9 9 9
8 8 8 8
7 7 7 7
6 6 6 6
5 5 5 5
4 4 4 4
3 3 3 3
2 2 2 2
1 1 1 1
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