HRMT20024 Annotated Bibliography: Attracting and Retaining Staff

This document presents an annotated bibliography of five peer-reviewed journal articles focusing on employee retention within the telecommunications industry. The articles explore various aspects including the impact of human resource practices such as training and development, compensation, and organizational culture on employee retention rates. Furthermore, the research examines the role of emotional intelligence, employee resilience, and motivational levels in the workplace. The methodology employed across the articles includes primary data collection via surveys and quantitative methods to analyze the relationship between different variables. The findings highlight the significance of factors such as compensation policies, emotional intelligence, and employee resilience in fostering job satisfaction and reducing employee turnover. Each article's contribution to a larger essay on attracting and retaining staff is also detailed, providing a comprehensive overview of the research landscape in this critical area of human resource management.

Running head: ARTICLE ANALYSIS
ARTICLE ANALYSIS
Name of the Student
Name of the University
Author Note

1ARTICLE ANALYSIS
Article 1
Full reference of the article: Haider, M., Rasli, A., Akhtar, C. S., Yusoff, R. B. M., Malik, O.
M., Aamir, A., ... & Tariq, F. (2015). The impact of human resource practices on employee
retention in the telecom sector. International Journal of Economics and Financial Issues, 5(1S),
63-69.
Objective and research question:
The primary objective of the given study can be stated to be to outline the different
reasons how the effective Human resource practices may have the ability to reduce the employee
turnover which takes place in an organization. The employees form the integral part of the
organization and hence, it needs to be the ulterior motive of the firm to look after their needs.
However, very often the firm is not able to do so and more so in the telecommunications sector,
these leads to a high turnover rate. Hence, through this study, the authors aimed to devise certain
effective strategies which would assist in improving the overall employee retention rate in the
telecommunication sector and improve the productivity level of the firm as well.
Method:
The methodology which was adopted in the paper was based on primary data collection method.
A questionnaire was prepared to identify the major employee retention and related practices. A
total of 250 surveys were collected and analyzed in order to gain an understanding of the impact
of Human resource practices on employee retention in the telecommunications sector.
Regression analysis was performed on the data which was collected.

2ARTICLE ANALYSIS
Findings and discussion
From the given article it was found that, the positive Human resource practices in an
organization, tend to link positively to the overall welfare of the firm. The literature was based
on the examination of various models and theories which exist in the realm of the Human
resource management. Based on this review of literature, an analysis of the hypothesis was done
to understand the impact of Human resource practices on the employee retention. The data for
this was collected using the questionnaire method as mentioned earlier. This survey which was
taken from the managers and the employees reflected that the Human resource practices are
closely linked to the employee retention. The survey was based on the three different Human
resource practices named Training and development, compensation policy and the organizational
culture which were a prediction of the employee retention at the organization. The study found
that the training programs enhance the different employee skills which reduce the turnover which
takes place in an organization. Hence, this reflected that, there exists an inverse relationship
between training and the employee turnover in the telecom sector. Moreover, it was also found
that the compensation policy was the strongest predictor of the employee retention and hence,
employee retention is very important for the overall growth of the organization. Moreover, even
organizational culture is strongly related to the employee retention which guides the manner in
which the management must cater to the needs of the employees sufficiently.
Conclusion
Therefore, as the work pressure and demand in the telecom industry can be understood to
be considerably high, it needs to be understood that, attracting and retaining the employees is a
challenge. However, engaging in various practices like us effective training and development

3ARTICLE ANALYSIS
may lead to better results for the telecommunications sector. The study leaves some scope for the
future studies, where they can find variables directly relating to the employee turnover.
How this article will contribute to my Essay 3.
This article will go a long way in assisting my essay to be highly comprehensive in
nature. It will help in covering the aspects like the reason why the employee turnover in an
organization will be considerably higher and also contributes towards understanding of the
reason why employees are challenged in their workplace.

4ARTICLE ANALYSIS
Article 2
Full reference of the article: Alnidawy, A. A. B. (2015). The effect of emotional intelligence on
job satisfaction: Applied study in the Jordanian telecommunication sector. International Journal
of Business Administration, 6(3), 63.
Objective and research question:
In order to achieve the overall objectives of the firm, it is the responsibility of all the
organizational members to ensure that they are successfully able to satisfy the overall needs of
the organization which will go a long way in achieving the overall goals of the firm. Hence, this
article is based on the procedure which can be adopted by the different organizational members,
to use the emotional aspect of the employees and influence them accordingly. Moreover, the
emotional intelligence can also be made use of to gain the job satisfaction of the employees. The
given article, reflects the impact of emotional intelligence on job satisfaction in the telecom
industry. Certain recommendations and conclusions have also been provided.
Method:
The methodology which was adopted for the purpose of the research was the primary
research method. In this research method, the researcher undertook the survey of certain
respondents and simultaneously reviewed the various books, scientific magazines, Master and
PhDs which assisted in gaining reliable information. The study variables were established and an
understanding of the concepts of job satisfaction, emotional intelligence and emotions was made.
The mixed model approach was adopted for the study.

5ARTICLE ANALYSIS
Findings and discussion
The findings of the secondary research along with the primary research reflected that,
there existed a positive impact of the elements of emotional intelligence on the job satisfaction of
the communication sector in Jordan. In additional to this, it was also found that, there existed a
positive impact of job satisfaction in the overall productivity of the telecommunication sector.
Additionally, according to the authors, there exists a positive impact of self-control on the job
satisfaction in the companies. Therefore, from the given field of study, it was rightfully
understood that, the emotional intelligence of the employee does have an impact on the overall
satisfaction levels of the different employees as present and in relation to this, the different
managers in the telecommunication companies would be required to ensure that they are
successfully able to make use of emotional intelligence in order to influence the different
employees in a positive manner. This will then go a long way in assisting the different
employees to understand whether they want to continue with their operations or not.
Conclusion
Hence, with the help of the particular paper, it was understood, that in the
telecommunications sector, the employees have a greater role to play an it is for this purpose,
that the different employers must undertake considerable efforts so as to ensure that the
employees are reached out on an emotional level as well.
How this article will contribute to my Essay 3.
The particular article will go a long way in ensuring that, in order to understand the
overall working environment of the telecommunication industry, an understanding of the
emotional component of the different employees is also required which will assist in

6ARTICLE ANALYSIS
understanding the manner in which the employee relations can be managed in the dynamic
business environment.

7ARTICLE ANALYSIS
Article 3
Full reference of the article: Khan, Z., Rao-Nicholson, R., Akhtar, P., Tarba, S., Ahammad, M.,
& Vorley, T. (2017). The role of HR practices in developing employee resilience: A case study
from the Pakistani telecommunications sector. The International Journal of Human Resource
Management, 1-28.
Objective and research question:
Employee resilience forms an integral part of the organization and helps in the
understanding of whether the employees are being able to successfully adapt to the changing
needs of the workplace or not. In the context of this, the firm is required to understand the factors
encouraging the employee resilience in a work place. The objective of the paper is to understand
the impact of resilience with special reference to the telecommunications industry in Pakistan.
The impact of human resource practices on employee resilience will be understood and certain
employee welfare opportunities will be recommended.
Method:
The quantitative method will be followed for the specific line of study. Four areas will be
examined in the line of study namely the job design, information sharing and the flow which
exists within the realm of a firm. The paper undertook various interviews from various
departments which helped in understanding the performance of the specific sectors which were
present in the workplace.
Findings and discussion
The findings of the research indicated that, the different organizations often tend to make
use of various Human resource practices in order to develop the employee resilience. Through

8ARTICLE ANALYSIS
this procedure, the organization has been successful in understanding whether the employees will
be successful in adapting to the different changing needs. Hence, the paper also contributes
towards understanding that, in an organization, the different employees are made to undergo
various pressures in order to develop resilience and test their loyalty towards the organization. In
line of this, it is required to be understood that, a firm often creates a difficult environment for
the different employees which makes it difficult for them to perform well and hence, they are
faced by different challenges when, they are performing in the telecommunications industry. It
was also found that, the employee resilience is closely related to two typical aspects in an
organization namely the benefits scheme and the job design.
Hence, any manager who wants to test the overall resilience of the different employees
as present in the workplace, these managers would be required to implement considerable
changes which would then assist them in perform well in the long run.
Conclusion
Therefore from the given article, it could be rightfully understood that, the employee
tenure in an organization is a determinant of the different aspects of the firm and in order to
ensure that the employees are not pressurized within the realm of the firm, then it would become
very important for the different organizational members to ensure that they are successfully able
to provide an environment to the employees which would be suitable for them.
How this article will contribute to my Essay 3.
The particular article will contribute to my essay by discussing the different Human
resource practices which can be made use of in an organization so as to ensure that, a set of

9ARTICLE ANALYSIS
recommendations can be provided to the different employers and enable them to treat their
employees in the right manner.

10ARTICLE ANALYSIS
Article 4
Full reference of the article: Francis, D., & Santhosh, V. A. (2016). A Study on the
Motivational Level of Employees Working in the Telecommunication Industry: A Comparative
Study with Specific Reference to Public and Private Sector Organizations. SAMVAD, 11, 17-25.
Objective and research question:
Motivation forms an integral part of the organization and in order to ensure that a firm is
successfully able to meet all its goals, all the organizations need to ensure that they are
successfully able to motivate the different employees as present in the firm. Hence, as the
telecommunications industry is a booming industry, it becomes important for the different
managers in the industry to undertake considerable measures in order to motivate the different
employees as present as they are sustainable future of the particular industry.
Method:
The method which has been adopted for the particular study can be stated to be the
primary data collection method. In this, the Diagnostic Survey question has been used in order to
collect the data from the respondents. A sample size of 150 respondents were chosen and certain
hypothesis were formed which assisted in understanding of the impact of motivation on the
overall performance of the employees in the telecom sector.
Findings and discussion
After the data analysis was conducted, it was found that, there did not exist a
considerable difference between the motivation levels of the employees as present in the public
and private sector. Moreover, the motivational aspect of the employees in the telecommunication

11ARTICLE ANALYSIS
industry was gender biased as well. Hence, the different demographic characteristics of the
employees as present in the telecommunication industry of both public as well as the private
sectors tend to form an important part and assist in determining the overall motivational level of
the different employees as present in an organization. Moreover, it could also be understood that,
aspects like age, gender, income, children and related aspects determined the level of
determination. Hence, the findings reflected that it is the duty of the managers to ensure that the
different employees are treated relatively and are provided with opportunities pertaining to their
own needs which will then go a long way in helping the firm to ensure long term success.
Conclusion
Therefore, from the given article, it could be rightfully understood that, as the
Telecommunications sector is one of the growing industries around the globe and is highly
dependent on the overall performance of the employees, understanding the level of employee
motivation which exists in a firm and its impact on the performance of the firm has a crucial role
to play.
How this article will contribute to my Essay 3.
The article will help in predicting the factors which will motivate the different employees
as present in the Telecommunications industry and the manner in which the different challenges
as faced by these employees can be rightfully overcome with the help of human resource
practices designed to assist the employees.