HSBC Bank: Addressing Business Challenges and Problem Solving Report

This report provides an overview of problem-solving strategies within HSBC, a financial institution operating in the United Kingdom. The report begins by identifying problems and their impact on organizational performance, emphasizing the importance of customer service and critical thinking. It then explores key influence factors, including political and economic considerations, and analyzes the significance of employee behavior and its management. The role of technology, particularly online banking, and its advantages and disadvantages are also discussed. The report concludes by summarizing the key findings and emphasizing the importance of addressing business environment challenges to improve organizational performance. The report references various books and journals to support its analysis.

PROBLEM
SOLVING

Table of Contents
INTRODUCTION ..........................................................................................................................1
PART 1............................................................................................................................................1
1.1 Problem and there impact .....................................................................................................1
1.2 Critical thinking and innovation ...........................................................................................1
PART 2............................................................................................................................................2
2.1 Identify the key influence factor ..........................................................................................2
2.2 Write a letter .........................................................................................................................2
PART 3............................................................................................................................................3
3.1 Employees behaviour ...........................................................................................................3
PART 4............................................................................................................................................4
4.1 Technology and there advantages and disadvantages ..........................................................4
Conclusion ......................................................................................................................................4
REFERENCE...................................................................................................................................1

INTRODUCTION
Business environment is determined effective activity to set up the organisation. In this
way, business environment is created a lot many problems in organisation, this problem is direct
impact on organisation performance (Feinberg, and et.al 2014). In this way present report is
based on the HSBC bank organisation. This organisation is basically located in united kingdom
and work in financial sector. In this context is focus on different problems in organisation and
how to solve that problem in organisation.
PART 1
1.1 Problem and there impact
In banking sector there is the biggest problem is to increase the level of customer.
Nowadays customer is most important part in banking sector. This band is focus on to increase
the level of customer, that is give direct impact on organisation performance (Eseryel, and et.al
2014). In this context that organisation is focus to increase the number of customer and help to
achieve profit in organisation. HSBC offers current accounts, savings, investments, loans, credit

cards and other financial products. Organisation is focus on different stages to deal customer
problems are as follows :-
 Listening carefully what the customer have to say :- In this sector, it is the biggest
problems to impress customer.
 Ask question in caring manner :- This is help to increase the number of customer and
customer is feel safe or happy with the organisation (Arends, and et.al 2014). This way
of communication is help to increase the number of customer.
There is all about the problems and how to remove problem in organisation. It is help to increase
the number of customer in banking sector.
1.2 Critical thinking and innovation
In organisation critical thinking is the objective analyses of facts for a judgement in work
process. It is a interrelation disciplined process of activity and skilful applying, analysing
information in organisation. It is find with the help of observation and experience in organisation
(Arends, and et.al 2014). It is help to increase the level of performance and maintained the
growth rate in organisation. Critical thinking is help to increase the number of customer.
Innovation is help to increase the market growth rate. In finance sector innovation is most
important, use new technology is help to increase customer traffic.
PART 2
2.1 Identify the key influence factor
In banking sector it is most important to increase the level of performance and maintained
the growth rate in organisation (Choi, Lindquist, and Song, 2014). There are so many factors is
to be influence organisation performance and task. In this way, there are some factor that is
influence are as follows :-
 Political :- In political factor is to be focus on policy, political stability and instability in
market etc. this is give negative impact on the performance of this sector in different
countries (Foss, Frederiksen. and Rullani, 2016). HSBC bank is work in finance sector
and different countries. In each couturiers is different political power and policy, this
factor is give negative impact on performance and growth rate in organisation. New
policy and new rule is give negative impact on performance and growth rate in
organisation.

 Economic :- To change in economic condition is give negative impact on banking sector.
It inculcated interest rate, exchange rate and inflation rate etc. all such factor is to be
inculcated in economic factor.
2.2 Write a letter
To
The manger
HSBC
In this sector there are lot many factors is give negative impact on the performance and growth
rate in organisation. In this way, some political factor is most important in it. This bank is deal
with different countries and work them. In political factor is to be focus on policy, political
stability and instability in market etc. In each and every countries had different policy and
political power , this is give negative impact on the performance and growth rate in
organisation. Some time change in political party is change rules and regulation, all such factor
is give negative impact and reduce growth rate. All such things is to be included in political
factor and improve internal as well as external organisation, but mostly on external factor.
PART 3
3.1 Employees behaviour
Employees behaviour depends upon the working environment, thoughts and situations
dealing with (Foss, Frederiksen, and Rullani, 2016). Employees should follow the rules and
regulation , adhere to the timings ,be presentable by following dress code ,behave sensibly ,
maintain healthy work culture to gain appreciation. Employees are not supposed to scream, laugh
loudly, hide important facts, steal stationery , other things spread rumours, criticize the superiors
subordinates, female employees is highly unprofessional.
TYPES OF EMPLOYEES
 TASK PERFORMERS:- The well performed duties and responsibilities with in desired
time frame are sss task performers. They set directions and goals and concentrate on their
work to complete the tasks before the deadlines (Leahy, Hanham, and Sweller, 2015).
They normally create a team and train the fellow workers to achieve the targets. By this
way they come closer to the subordinates , clients and the superiors. They attain the set

objectives with minimum possible errors and this helps them not only to meet but to
exceed superiors expectations and thoughts.
 Joining and staying with the organisation :- Employees behaviour as well as the work
culture will show that how long an employee will last in an organisation (Suso-Ribera,
and et.al 2016). Patience is highly appreciated in any job to attain promotions , increment
in salary.
 MANAGING EMPLOYEES BEHAVIOUR PROBLEMS :- Appreciation in
workplace work as magic in terms of motivation and exploring new ideas and knowledge
(Suso-Ribera, and et.al 2016). In case of irrational behaviour employee should be called
in the cabin instead of discussing issues in public
PART 4
4.1 Technology and there advantages and disadvantages
In banking sector technology is most important to increase the growth rate in market. In
this organisation is to be use online banking (Savery, and et.al 2015). It is help to increase the
number of customer and use any work in any location. It is to be included in technology in
finance sector or banking sector.
Advantages :-
 In banking sector this technology is used to save time to the customer.
Disadvantages :-
 This technology is very costly and many customers is not aware about this technology.
Conclusion
Form the above report is to be focus on business environment is created a lot many
problems in organisation, this problem is direct impact on organisation performance. In this way
present report is based on the HSBC bank. In this report is focus on banking sector technology is
most important to increase the growth rate in market. In this organisation is to be use online
banking.

REFERENCE
Books and journals
Feinberg, I and et.al 2014, December. Understanding Health Information Seeking Behaviors of
Adults with Low Literacy, Numeracy, and Problem Solving Skills. In Presentation at
Taking the Next Step with PIAAC: A Research-to-Action conference, AIR, Arlington, VA.
Eseryel, D and et.al 2014. An investigation of the interrelationships between motivation,
engagement, and complex problem solving in game-based learning. Journal of
Educational Technology & Society, 17(1).
Arends, R., 2014. Learning to teach. McGraw-Hill Higher Education.
Choi, E., Lindquist, R. and Song, Y., 2014. Effects of problem-based learning vs. traditional
lecture on Korean nursing students' critical thinking, problem-solving, and self-directed
learning. Nurse education today, 34(1), pp.52-56.
Foss, N.J., Frederiksen, L. and Rullani, F., 2016. Problem-formulation and problem-solving in
self-organized communities: How modes of communication shape project behaviors in
the free open source software community. Strategic Management Journal. 37(13),
pp.2589-2610.
Leahy, W., Hanham, J. and Sweller, J., 2015. High element interactivity information during
problem solving may lead to failure to obtain the testing effect. Educational Psychology
Review, 27(2), pp.291-304.
Suso-Ribera, C and et.al 2016. Social problem solving in chronic pain: An integrative model of
coping predicts mental health in chronic pain patients. Journal of health psychology.
21(6). pp.1015-1025.
Savery, J.R., 2015. Overview of problem-based learning: Definitions and distinctions. Essential
readings in problem-based learning: Exploring and extending the legacy of Howard S.
Barrows. 9. pp.5-15.
Seidman, A., 2016. State and law in the development process: problem-solving and institutional
change in the Third World. Springer.

Schmeck, A and et.al 2015. Measuring cognitive load with subjective rating scales during
problem solving: differences between immediate and delayed ratings. Instructional
Science. 43(1). pp.93-114.
2

3