Organisational Behaviour: A Report on HSBC's Practices

This report provides a detailed analysis of organisational behaviour within HSBC, a British financial institution. It examines the impact of culture, politics, and power dynamics on employee behaviour, exploring how these factors influence the workplace environment. The report delves into the significance of organisational culture, classifying its aspects and analysing how personal, role, power, and task cultures affect employees. It also investigates the roles of politics and power, detailing their influence on productivity, employee satisfaction, and absenteeism. Furthermore, the report evaluates various motivational concepts and methods applicable to HSBC, including extrinsic and intrinsic motivation, and the application of Maslow's Hierarchy of Needs and Herzberg's Two-Factor Theory to enhance employee motivation. The report also discusses the characteristics of effective teams, contrasting them with ineffective ones, and concludes with a look at the application of organisational behaviour concepts and philosophies within HSBC, providing insights into how the company can improve its practices and achieve its goals.

ORGANISATIONAL
BEHAVIOUR

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P.1. The powerfulness of culture, political and power on the behaviour of other in the HSBC
company......................................................................................................................................1
TASK 2............................................................................................................................................4
P.2. Evaluation of the motivational concept and method enable efficacious accomplishment of
goal in HSBC firm......................................................................................................................4
TASK 3............................................................................................................................................6
P.3. Explain what makes an effective team as opposed to an effective team.............................6
TASK 4............................................................................................................................................7
P.4. The concepts and philosophies of organisation behaviour within the HSBC company......7
REFERENCES..............................................................................................................................10

INTRODUCTION
In this investigation, we will discuss about to HSBC firm which is a British company and
operating their business effectively within the country. Organization culture is a set of
expectation, philosophy as well as values that guide members' behaviour and expressed in
member self-image, inner working, interaction with the outside world and future expectation. We
will discuss about the influences of culture, politics and power on the behaviour of other in
HSBC organisation. We would also evaluate the motivational process of each employees within
the firm in terms of accomplish their goals and objectives within the firm effectively. We would
also provide demonstrate in this research about how to organisation can be effective with others
in various terms of the business. We would use several motivational theories, behavioural
motivational theories and some other approaches to effective motivate each employees within
HSBC business in order to achieve their desired targets in effective manner within the business.
We will apply concepts and philosophies of organisational behaviour within HSBC organisation
a also furnish business solution of this as well.
TASK 1
P.1. The powerfulness of culture, political and power on the behaviour of other in the HSBC
company
The investigation of power, culture and politics are as following: Culture: Culture of an organisation, in which we would take HSBC organisation in
which is an organisation which is operating their business in banking and financial
industry in the UK. Every organisation must follow some positive culture and in this term
HSBC also following some organisational culture at the workplace. With the help of
positive working culture in the organisation HSBC providing their effective product and
services in the UK and across the counties as well (Wood, and el.al., 2016). They follow
some rules and regulations of culture in which each employee should follow while
working in the company. Moreover, we would take a look at HSBC organisational
culture and their 0 rules and regulations effectively. We will classify the culture in a
company of culture and this classification includes power, person, task and role. Person culture: company particularly specify the rules of culture and make their decision
which influence the overall organisation effectively. Personal culture an employee make
great impact on organisation and other workers of the company also influenced by
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personal decision of employees within the business. In terms of organisational behaviour
each individual employees have power to make their decision and follow their personal
culture rule and regulation by which employees can make impact on other fallow
employees in the corporation effectively (Suppiah, and Singh Sandhu, 2011).. Each
individual have power to formulate their decision in favour of the business that make
impact on the organisation effectively. If a person make inappropriate and wrong
decision towards the organisation then it will give negative impact upon the overall
culture of the organisation and each individual employee would be influenced by their
decision and working culture in the business effectively. The top management need to
apply some appropriate decision in order to make the decision respect to the all employee
in the firm. Role culture: This is other kind of role culture in which particular person can make great
impact upon the organisation and each individual within the firm by playing various role
activities within the firm effectively. Role culture is totally based on the rules and
responsibilities which are made by manager of the company efficiently. Addition to this,
each role and responsibilities of employee at the workplace must be followed in proper
manner in terms of making their decision in appropriate way. HSBC follow their
individual employee role culture effectively within the business by each employees in
terms of providing effective services and achieving goals and objective s of the business
effectively. Power culture: Power culture is a culture where power is centralized in few hands like
top managers of the firm. From this analysis, it was founded that, there is a power system
which is followed by the company(Suma, and Lesha, 2013). In the business there are
several top management authorities are presented here for making their decision in order
to better manage and control their business effectively. If top management of the
company can misuse of their power and authorities then it would make negative impact
on the business efficiently and working culture of the HSBC company also get effected
by their decision. These activities of top management make direct impact in the
organisational culture negatively. Their employees within the firm feel demotivate in the
business and could not perform their task in the business effectively.
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 Task culture: Task culture is an approach which is included with the organisational
culture as well which follow their certain rule and regulation within the business in terms
of accomplish their desired goals and objectives effectively. With the assistance of
organisation culture analysis, in HSBC firm, team culture is followed by their employees
at the workplace in order to achieve their particular given task within the firm effectively
(Solomon, Russell-Bennett, and Previte, 2013). But numbers of times it could be seen
that team leader of HSBC firm not able to properly identify the dispute among the
employee effectively and there are some misunderstanding of employee relations because
of team leaders are not properly providing guidelines to their employees in terms of
complete their task in the business in effective manner..
With the assistance of Hofsted's cultural dimension theory, the organisational culture, power and
politics of HSBC company could be assessed efficiently. Power distance Index: With the help of analysis of HSBC company it can be stated that
it has been find out that huge level of power distance can be discovered between
employees and organisation with the help of power and without power within the
business effectively (Salin, and Hoel, 2011). Individualism versus Collectivism: To the analysis of the company culture of HSBC
company, it was founded that administration belief on diversity in the business. But at the
similar point top management do not treat diverse people appropriately. On the result,
this a high individualism versus collectivism can be observed in this company. Masculinity versus Femininity: this belongs to distribution between role of man and
women. From the analysis of the company culture of HSBC company(Misra, and Puri,
2011). It was founded that the administration distribute equal role for man and women
doing job in the firm. Moving on men are appointed for difficult and sensitive task in the
company and women are appointed for clerical task. Pragmatic versus Normative: From the analysis of the firm, it was recognized that
pragmatic i.e. long term orientation has been followed by the company. Administration
beliefs on particular approach of the problem solving and thrifts and instruction are seen
as the positive value of the HSBC company.
 Indulge Versus Restrain: from the above analysis of the HSBC firm, it was founded that
employees remain pessimist and employer treat them inappropriately(Braccini, and
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Federici, 2013). Result on it, this lead to frequent conflict and problems in the
organization.
Politics can be referred to as use of power as well as social network by an individual in order to
influence the decisions of management. It is also used by employees in order to fulfil their own
interest. Politics lead to the high level of dissatisfaction among workers. It also sometimes have
adverse influence on the cultural in an enterprise. In context of HSBC, politics prevailing in an
enterprise has lead to the decline in the productivity as well as profitability of business entity. In
addition to this, due to the high level of politics has given rise to the absenteeism. It has also lead
tyo the high level of stress among employees, Many of employees including management is
facing difficulty in maintaining their concentration on core business functions which has
negative effect on organisational performance.
 Power can be defined an authority to make important decisions. It can also be considered
to be as potential of an individual to influence the behaviour of other people at
workplace. In context of HSBC leaders in an organisation uses power in positive way
which has provided employees with high level of satisfaction. In addition to this, positive
use of power by leaders or managers has assisted an enterprise in reducing the employees
turnover rate. It has helped in increasing employees' morale.
◦
TASK 2
P.2. Evaluation of the motivational concept and method enable efficacious accomplishment of
goal in HSBC firm
There are respective kinds of motivational method and explanation, which explicate why
individual demands for alteration with time and activity explanation of motivation making centre
on the account and coherent for having of motivation in manlike behaviour(Nutbeam, Harris, and
Wise, 2010). On the ground of it investigator and philosopher separated motivation in two parts
which are: Extrinsic motivation: This type of motivational approach define about to the employee
behaviour in the HSBC banking and financial service company that is impelled by
outside pay off involving to attractive incentive system, effective bonus and several
another allowances' payment. In order to high falling of motivational level in HSBC
company, this motivation theory suggest to employer to take focus on the providing
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effective external rewards systems to their workers within the firm effectively. In result
on it their motivational level also would be raised at the workplace towards the working
efficiency of the employees in the business. This activity helps the company to remove
all barriers in the business which faces by the company when they are proving their
existing product and services of banking industries at various region fof the country. Intrinsic motivation: This motivation theory bring up to the employee behaviour in the
HSBC business firm that is impacted by intrinsic pay off. In order to increasing the
intrinsic motivation of the workers, top administration are needed to must determine their
workers activity in the HSBC organisation and acknowledge them also assist to them
accomplish their aims and objectives at the workplace. Moreover, the top administration
could furnish project to their worker by ascertaining the practical capacity in the
competitiveness of all single worker in the HSBC organisation(Larsson, and Vinberg,
2010). This would help to amend the affirmative powerfulness in the units in the HSBC.
Their workers cognisance that they are also an essential portion in the enterprise
development. This formulation assists to boost up worker's motivation level in the HSBC
corporation and accomplish company's objectives and goals effectively. Maslow needs Hierarchy theory: Maslow necessarily hierarchy theory make sure that, in
this theory five factors that determinant the motivational stage of the workers in the
HSBC firm. These fives requirements which is social necessarily, safety necessarily, self-
actualization necessarily, self-esteem needs and physiology necessarily (Llewellyn, and
Hindmarsh, eds., 2010). As per mas low hierarchy need theory, it is required by
management in an organisation to fulfil the basic need of their employees, as this tactics
will assist them in providing high level of satisfaction to employees. It will also help
management in developing the strong relationship with workers which is very much
crucial in order to positively influence them to make their significant contribution in
accomplishment of desired business objectives. Herzberg two factor theory: Frederick Herzberg germinate a motivational approach
which is the two section explanation of motivation. Herzberg separated into two
elements, which is hygiene and motivation element. From these elements motivational
included some responsibilities, status of the firm as well. And the help of Hofested's
culture dimension approach. In context HSBC, both management as well as employees in
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an organisation are equally responsible for maintaining the good working conditions and
hygiene at workplace. Power distance index: With the help of organisation examination, It has been founded
that HSBC company is following top degree of inequality at the workplace. It is also
founded that wide range of distances is founded out in the organisation with the power
and without the power of professionals within the business effectively (Kitchin, 2017). In
the side of inequality, power is detected from the lower level employee and subordinates
of the company.
 Vroom Expectancy theory: This approach make sure that behavioural consequence from
succinctness tasty among unconventional whose purpose to increase delight and decrease
program. Vroom realize that each worker's execution is depended on the individualist
element such as attribute, attainment, cognition, education and their quality. Thus, the top
management of HSBC corporation demand to centring on these domains of worker
acquisition and competition stage and also modify them to increase their motivational
stage in the form effectively. With the assistance of impressive execution organisation's
goals and objective could be achieved effectively. Vroom Expectancy theory states that
an individual performance is completed based on the experience, knowledge and skills
which individual posses. In context of HSBC , management in an enterprise is required to
provide employees with an appropriate training, as it will assist them in ensuring the
improvement in workers performance. It is the tactics which will alsio assit an
organisation in enhancing business performance.
TASK 3
P.3. Explain what makes an effective team as opposed to an effective team
Impressive team main objective to improve the quality of working condition by which
organisational goals and objective can be accomplished effectively. For the increment of
effectiveness of team-working condition in HSBC company, the corporation need to work
collectively and collaborative within the business effectively in order to accomplish their desired
goals and objectives within the firm effectively (Gold, and El.al. 2013). Furthermore, efficient
team work improve good relations and internal relation of each employees in the team working
condition. These all activities would help the business to split positive working culture in HSBC
corporation.
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In context of effective team, all the members in a group have focus on completing the
work according to the set quality standards. On the other hand, ineffective team only concentrate
on just completing the task.
In relation to an effective team , all the members works together in order to accomplish the
objectives. Whereas, people in ineffective team work individually in order to achieve their
personal goals.
In context of effective team, all team members supports their college in solving the
problems. On the other hand, in context of ineffective team , people have much focus on blaming
each other rather then finding solution to the specific issue. Functional team: Functional team is a unit of individual in this mutual function of
activities working together by making sharing their experiences to each other in the team
member (Dobrow, 2013). This team working approach is founded in the business in
terms of functioning each task in well manner within the business effectively. Problem solving team: Problem solving team is made in HSBC company in terms of
resolving each issues that gives negative impact on the business. In context of solve each
complicated issues within HSBC firm, This team can be made in the corporation in order
to accomplish their organisational goals and objectives efficiently. Project team: This is the team in which each team member are concerned with several
kinds of functions and fields in terms of completion of their project effectively. HSBC
corporation is also needed to make this kind of team in order to better work for each
specific project of the company. In this kind of team various kind of team members are
related to each other according to their skill, knowledge and talent in the corporation.
This team must be helpful in order to accomplishment goals and objectives of HSBC
company effectively. Virtual team: This kind of team is a group of individual persons in which work
collaboratively in order to accomplish achieve common objectives of the organisation.
They used to implementation of approach to work virtually at different-different location
to completion of their common task effectively for organisational growth and
profitability. They use IT technology in order to execution of their effective work. With
the help of updated technology they are communicated to each other from different-
different location of the country. With the help of IT software in HSBC firm, each
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individual employee are connected with their superior authorities within the firm
effectively. For HSBC company, this is vital factor for formulation of Virtual team in the
business for completion of each project in effective manner in the firm.
The impact of technology on virtual team roles:
Bruce tuckman and hensen's framework of team improvement assist in understanding the
team behaviour and dynamic. The model describe below: Forming: In the initial stage of team formulation in which numbers of team members are
humble and positive culture follower and they are instructed to completion of role in the
team effectively. Storming: In this second stage of team formulation, each team member accept the each
individual person in the form in order to achievement of their goals and targets within the
firm effectively. In this stage, disputes between the employee also arisen in the leadership
responsibilities within HSBC firm effectively. The top management of HSBC company
need to remove ll barriers which being cause of conflict situation within the firm
efficiently. Performing: In the third stage of the team development, each team member of individual
understand each others within the team. Each person act according to their given role and
responsibilities within the firm effectively. HSBC firm accomplish growth in this stage.
 Adjourning: In this final stage of team formulation, team member would be distributed
from each other in this stage. There is also negative climate split in this stage after
completion of their common task within the firm effectively. In the final stage some of
team member feel positive feeling and some of them feel negative in this stage of team
formulation of HSBC firm.
TASK 4
P.4. The concepts and philosophies of organisation behaviour within the HSBC company
Corporation behaviour divided into several elements which is the Action, attitude of
individual that perform the group working potential of the business effectively (Burrell, and
Morgan, 2017). In terms of experience in effective manner and that would provide to meet all
strategies of the business effectively in HSBC corporation. In this regard, there are different
types of organisational philosophies can be identified in terms of efficient accomplishment of the
business objectives effectively.
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Path-Goal theory
Path Goal theory ascertain the manner in which this theory assist the organisation for
building positive working culture at the workplace. HSBC firm must implement path-goal theory
at the workplace in order to accomplishment of effective working condition in the business by
splinting positive working culture in the company. Directive: This theory provide guidelines about to each individual employees within the
firm effectively (Bratton, and el.al., 2010). With the help of effectiveness of this theory,
several kinds of team members can be managed efficiently within HSBC Company. Supportive: In this approach, team leader of HSBC company make sure that leaders
support to their subordinates for their given task in the business. These activities improve
the quality of working system of the company and also increase productivity of the
corporation efficiently. It also ensures that their team members are giving proper interest
in their works in the business. It is also effective activities of the firm in which team
members are liable to face challenge of each task in the business. Participation: From this approach, leader of the team are demanded to formulate their
decision for make each task easy and effective. Each member participate in all activities
of team. This can be effective when all employees are highly skilled and trained towards
their works in HSBC business effectively. In context of HSBC, management in an
enterprise need to allow employees to participate in decision making process.
 Achievement: In these approaches' leader of team formulate challenges for each members
in the team and employee are given opportunities in order to accomplishment of their task
effectively within the business (Bratianu, Jianu, and Vasilache, 2010. Challenging task of
HSBC company can make their employees more effective in order to accomplishment of
organisational goals and objectives effectively in the business. Sense of achievement
enables employees to feel satisfied as well as highly motivated. In context of HSBC
organisation , manager is required to share success story with workers and they need to
celebrate success.
In the HSBC company, path goal theory belong effective activity in terms of raise their
performance better.
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According to the path goal theory, manager in HSBC organisation is required to set short
as well as long term objectives, as it will assist them in developing the high performance culture
which is very much essential in order to drive an organisation towards success.
Contemporary barriers: There are several kinds of barrier exist that are faced by organisation, it
makes the enterprise very weak in their working condition. These activities great impact I the
business function of the corporation and also effect on the several aspects of the business
effectively. It makes the direct impact on the functional and operational aspects of the firm on its
communication(Bissell, and Dolan, 2012). Contemporary barriers includes information overload,
emotional disconnects, lack of source creditability, semantics, poor listening, lack of preparation,
language barriers, cultural and physical barriers etc. these all are the biggest barriers to the
HSBC company which is needed to solve immediately. The HSBC corporation needs to figure
out these barriers in order to improve their weak climate and make the way of goal and
objectives achievement.
CONCLUSION:
From the above analysis, several elements which powerfulness the organisational
behaviour. It is also concluded that the organisational civilization, political power powerfulness
single and unit behaviour and execution. We discussed many motivational explanation and
method that should be utilise on the HSBC corporation, which will help the company to make its
worker cultivable and adequate. We suggested to the company to make its employee productive
and sufficient. We would like to suggest this firm to make different types of effective team,
which will boost up the working power and solve the all complex issues in very easy way.
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