HSBC Holdings plc: IT System Implementation and Analysis

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The value of effective IT systems

Table of Contents
The impact of IT systems and their contribution to solving business problems........................4
Analyse the use of IT systems within the different functions of the organisation.....................5
An introduction to your chosen organisation.............................................................................6
Describe and explain their manual processes you intend to transform......................................7
Describe and explain in detail the different ways IT systems store and process data for
knowledge management.............................................................................................................8
Describe how your proposed system help in customer relationship management.....................9
Describe how would you suggest the techniques you would adopt to do data management...10
Communication management...................................................................................................11
Evaluate how IT systems can be used to support value-added changes for improving business
operations, performance and sustainability within your chosen organization.........................12
Recommended practical IT system solutions for common business problems found within
your organization. You will need to make reference to other organizations and give examples
of best practice.........................................................................................................................13
References:...............................................................................................................................15

The technology is the main element in today's world which provides aid to attain the desired
aims of the company in an effective way. The technical system is helpful to build a proper
working process in the workplace so that it is easy to resolve the issues which make the
business more efficient. As per my role as a contractor of the HSBC Holdings plc, I need to
provides the proper suggestion to the Board of director that the company need to improvise
their information system with the aid of the effective digital technologies. This is helpful to
enhance the performance of the bank in the competitive world so that it is easy to attain the
objectives with efficient technology. I proposed the proper technique in the organisation so
that it is helpful to maintain the system in the proper manner. The IT system is the kind of
process which builds a proper efficiency in the system and improvises the performance of the
employees to manage the operations of the organisation in an eventual way. The growth of
the HSBC Holdings plc is based on the proper profitability which is possible when the
company get effective technical aid.

The impact of IT systems and their contribution to solving business problems.
The information system is helpful to build the proper application group to improvise the
performance of the organisation in the proper way and plays an essential role to contribute to
the proper management corporation. The IT system provides proper management in the
financial and human assets to manage the business in an effective way. The digital
communication is the kind of technology which enhance the environment of the business and
develop the responses in the proper way (Sittig and Singh, 2015). The IT system of the
organisation is the best element which is not only handling the assets of the business but also
manage the increment of the efficiency. The manager of the HSBC Holdings plc needs to
create the proper strategy which is helpful to attain the objectives of the company. The IT
system is helpful to process the function of the business which is possible after the
implementation of the proper strategies which is mention in the below section:
 Improvise the business model: The improvement of the business model is possible
with the aid of the IT system which produces the creativity and improvises the performance
of the business. This provides aid to develop the technique which engages the new and
innovative services in the organisation that automatically improvise the customer satisfaction
level and improvise the profitability of the HSBC Holdings plc.
 Excellence in operation: The IT system is helpful to make the changes in the
productivity of the business with the aid by the business practice. The company should adopt
the proper business behaviour in the system so that improvise the culture of the business in an
effective way and also provides an effective working place for the employees.
 Enhance the competitive element: The company should implement the IT system in
the organisation which is generally used by the competitors (García Peñalvo, 2015). This is
possible when the employees get an efficient manager in the organisation who understand the
value of the financial advantages.
 Modify the decision-making process: The critical thinking approach is helpful to
analyse each information of the company in an effective way so that it is easy for them to
manage the workplace of the company in an effective way. The critical analysis is also
helpful for the manager to take the effective decision which improvises the productivity of
the company in the proper manner.
1)

Analyse the use of IT systems within the different functions of the organisation.
The company need to implement the proper IT system in its system so that it is easy to
improvise the feature and functional activities of the company and attain the objectives in an
effective way. The high-speed network and proper connection in the security are helpful to
operate the activities of the bank and the digital technology is helpful to manage and
segregate the task in the proper way. The IT system is the significant element that is helpful
for the banking sector to design the tasks, manage the operations and properly build the
security in the system. So, there is some effective use of the IT system which gives aid to
attain the objectives of the organisation which is mention in the below section:
 Development of the improvement process: This is necessary that the company need
to improvise on a daily basis and identify the issues which give a negative impact on the
organisation. The manager of the organisation must understand the proper use of IT system
so that it is easy to perform in the proper way. The company should analyse the proper
method which runs the process of the company in an effective way. So, it is concluded that
the recent process of the organisation is enhanced by the aid of the IT system.
 Functional activity of data management: The IT system is helpful to develop the
effective data management and identify the complexity in the organisation to manage the
work of the organisation without any mistake (Schnoll, 2015). The IT system which
implements in the system is helpful to restore the long period data in the proper manner and
build the advanced security connection. The data is important for the organisation so it is
secure by the aid of the IT management department which is possible with the multi-
dimensional process. The operational manager of the company needs to secure the important
information of the customers and their accounts details in the proper security.
 Improvise the Enterprise resource planning: The ERP system is helpful to link
with the proper functional activities of the company like accounting, HR planning, staffing,
recruitment so that manage the tasks of the business (Lyon, et. al., 2016). The ERP of the
organisation is helpful for the manager to take the effective decision which helps to manage
the activities of the company. This is also helpful with the aid of proper planning to
improvise the feature of ERP.
So, it is concluded from the above section that the IT system is helpful to improvise the
feature and each performance of the organisation so that manage the variation of the tasks in
an effective manner.

An introduction to your chosen organisation.
The HSBC Holdings plc is the biggest British bank which provides the proper financial
services and it is ranked 7th in the largest bank in the year 2018. The organisation has
US$2.558 trillion assets in their company and the organisation is situated in the London,
United Kingdom. The bank is based on the huge number of the financial transaction so it is
necessary that the system needs the proper technical advancement so that maintain the
security in the proper way. The founder of the organisation is Sir Thomas Sutherland and this
organisation is based on the retail and corporate banking that provides the financial services
to their desired customers (Johannes, et. al., 2018). The revenue of the organisation is
US$53.8 billion and operating income of the company is US$19.9 billion in the year 2018.
The number of employees is 235,217 that is spread in the whole world which is identified in
the year 2018. On the other hand, the organisation has the 3900 offices in the 67 countries of
the whole wide world. The company have the main four business groups such as global
banking, commercial banking, retail banking and wealth management.

Describe and explain their manual processes you intend to transform.
The IT system is the main element which implements in the system to transform the system
in an effective way and manage the operational activities of the company in a moderating
way. The business objectives of the company need help from the critical thinking approach
which makes the innovative changes in the working pattern and also improvises their
business process. The HSBC Holdings plc need the proper market growth and build the
proper strategy to increase the profitability, performance and sustainability in an effective
manner. The IT system builds with the aid of the various kind of applications and software
which give aid to take the proper decision by the manager of the organisation.
The business model of the ERP function is helpful to empower the activities of the
organisation and enhance the decision-making process in an effective way. The process of
systematic function is helpful to provide the proper service element to make the
organisational department in an accessing way. The HSBC Holdings plc take the aid from the
effective IT system so that it is easy for the company to manage the data of the customers
who is the part of this bank and also improvise the customer retention rate in an effective
way.

Describe and explain in detail the different ways IT systems store and process data for
knowledge management.
The IT system is helpful to advancing the performance of the organisation in an effective way
and make the development in the stakeholder so that the company get the proper resources to
attain the objectives of the HSBC Holdings plc. The IT system needs to install in the system
so that develop the proper management in the organisation within the actual manner. There
are various types of process which gives aid to enhance the performance of the organisation
with the aid of IT system:
Storing and processing data: This is essential that the HSBC Holdings plc bank need to
implement the proper technological equipment in their systems so that it is easy for the
employees to store and process the data in an effective manner. The information system
needs the proper application and software in the use to create an effective IT system to secure
the information from the outside elements (Hamada, Ricoh Co Ltd, 2019). The customers are
the main component which needs to satisfy by the organisation so that the company attain its
objectives in the proper manner. So, it is necessary that the company take the aid from the IT
system so that manage the risk of the financing of resources in an effective way and proper
accounting the data in the system.
On the other hand, the HSBC Holdings plc bank needs the process in their systems where
employees easily access the data in the situation to get the identify the past data and analyse
the history of the particular customer. For securing and process the data, the computer system
of the organisation needs the proper effective internet connection which is only possible by
the aid of the information technology system (Adolphus, et. al., 2017). The IT system not
only provides a strong internet connection but also build the proper data management so that
improvise the data security and process the data for the long-term period. So, it is concluded
that the HSBC Holdings plc must take the help from the effective technical giant company to
implement the effective IT system in the organisation to secure and process the data of the
customers in an eventual manner.

Describe how your proposed system help in customer relationship management.
The customer is the main element of any organisation so it is necessary for the company to
satisfy the requirements of the customers in an operative way and provides the proper facility
to make the customers more satisfy and other also attracts towards the bank. So, the company
implement the proper IT system which is helpful to increase the level of customer
relationship management so that organisation grow in the competitive edge. This is essential
that the company must analyse the market situation and understand the serving pattern of the
competitors so that it is easy for the company to improvise their working pattern (Peterson,
et. al., 2018). The analysis of the proper market condition is possible through the aid of the
operational manager who analyses the main source of the proper satisfaction to the
customers. The customer relationship management is a need to modified by the information
technology system so that the company get the proper sources to satisfy their customers with
effective service. The company must build the proper application for their customers so that
they can easily give their feedback regarding the service. The company must process the
proper interaction program through the IT system so that the cycle of the customer
management properly processes in an effective way. The technical support and proper
strategy are helpful to manage the customer relationship management so that the company get
a higher attraction by the customers.
On the other hand, the company need to build the proper management process through the
quality service which is provided by the digital technology in the transaction, this will help to
make the proper satisfaction in the customers. The company provides the equipment and
sources which process their banking activities smooth will increase the customer's retention
rate in an effective manner (Soltani and Navimipour, 2016). So, it is essential for the HSBC
Holdings plc bank to build proper technical sources in the system so that the company gives
the best option the customers to satisfy their need. The HSBC Holdings plc bank needs to
create its own application where customer can easily process their financial transaction in the
effective manner and customer easily check their bank statement any time.

Describe how would you suggest the techniques you would adopt to do data
management.
The data management is the essential element which needs to implement in the organisation
so that it is easy for the organisation to manage their huge number of records in the proper
manner and also segregate the variation of the recorded data. The data management needs aid
from the proper technique which is helpful to make the data ready for the analytics in an
effective way. The HSBC Holdings plc bank implements the proper practice of the data
management in their file so that company secure the data of each individual customer. So,
there are various kinds of practices which provides aid to manage the data in an effective way
that is mention in the below section:
 Simplify access to emerging the data: The data which takes the huge space in the
system so it is necessary for the data analytics to need to implement this technique in the data
management to manage the huge number of records in an effective way. This is also
necessary to identify the proper data prediction in the system which is possible with the help
of the accessibility of the emerging data with the proper manner Van (Horenbeeck, et. al.,
2017). Most of the time, the HSBC Holdings plc bank need the quick determination of the
long term data which is possible through this technique.
 Shape data through flexible manipulation method: The process of preparing the
data through the aid of analytics need the proper merging, de-normalisation and
transformation to handle the multiple types of data in the one source. The transposition of the
data is possible with the proper graphical interface which is helpful to get the frequent
identification, combining and proper summarization in the proper way.
 Share metadata crosswise data management: This is helpful to repeat the data in an
effective way and consist the data variation in the system so that the organisation ready for
the data preparation process (Ogiela, 2016). This is also helpful to make the proper
productivity, faster cycle, accurate modelling and flexible the work process in an effective
way.

Communication management.
The IT system is the help to develop and build the proper communication management in the
organisation which is helpful to build the proper coordination in the team members and also
easy to exchange the information in an effective manner. Communication is the only way
which affects the organisation because if the employees have not proper communication with
their colleagues and manager, it will harm the background of the organisation. The effective
communication is helpful to build the proper relationship with the employees and this is
supportive to make the attain the objectives with the one direction effort. The IT system
provides a better source to build an effective connection between the system which
implements in the organisation so that employees and managers easily communicate with
each other through effective technical equipment. Effective communication is possible after
the implementation of the information system in the organisation so that it is easy for the
employees to communicate with each other in the organisation.
There are some effects which happen after the implementation of the IT system
implementation in the organisation which is helpful to develop the departmental efficiency in
the effective way which is mention underneath:
 The effective communication is helpful to build the proper coordination in the
employees which is helpful to attain the objectives of the organisation.
 This provides aid to make innovative changes in the traditional culture of the
company and accept the new innovative corporate culture.
 The proper communication source is helpful to satisfy the requirements of the
employees in the perspective of the information exchanging process.
 The effective communication source through the IT system is helpful to securely
transfer the data in between the organisation so that outsource elements do not harm the
personal detail of the customers and organisation.
 This provides the easy and frequent source to communicate with each other in regards
to manage the heavy workflow in the HSBC Holdings plc.

Evaluate how IT systems can be used to support value-added changes for improving
business operations, performance and sustainability within your chosen organization.
The IT systems help the business organization, HSBC holdings to support value-added
changes for improving business operations, performance and sustainability as IT systems
support the organization activities effectively and efficiently for gaining competitive
advantage. The IT systems that support value-added changes in HSBC holding are stated
below:
Electronic Data Interchange: The Electronic Data Interchange (EDI) improves the business
operations of HSBC holding as it enables the organization to access the operational real-time
information which provides the organization with appropriate information regarding the
operation carried out by the organization and improves the business operation with the
appropriate information. This IT system improves the activities related with the
implementation of the value chain and systems in the organization which further support the
effective implementation of value-added changes in HSBC holding which improves the
operation functions of the organization and helps the organization to gain competitive
advantages (Bogataj., et. al., 2017).
Enterprise Resource Planning: The Enterprise Resource Planning (ERP) supports value-
added changes in HSBC holding as it helps the organization to efficiently manage their value
chain activities including planning related with sales, marketing, manufacturing and
development of the organization. This IT system improves the organization business
performance as it improves the services offered by HSBC holdings through improving and
increasing the service quality, adding appropriate and potential features and reducing interest
or further cost of the organization. This IT system mostly supports value-added changes in
the organization economy sector as this system improves the business performance along
with improving the performance of the HSBC holdings services in the market which further
increases the economy of the organization and also enables to gain competitive advantages in
the competitive market (Marques, et. al., 2013).
Executive Support System: The Executive Support System (ESS) of the IT systems also
supports value-added changes in the organization as it enables to sustain long term plans for
the business in the competitive market through implementing the value-added changes in the
organization and it supports the sustainability of the organization in the market. This IT
system enables the organization to implement value-added changes in the analytical and
analysis tools of the organization which further helps the organization to predict the outcomes
and asses performance of the organization. This IT system helps the organization to add value
changes in the marketing sector of the organization which builds and increase the brand value
of HSBC holdings in the competitive market. Moreover, this system also leads to
improvement in the efficiency and decision-making process of the organization. This system
also increases the competitive advantage of HSBC holdings (Hawley, et. al., 2016).