Impact of Human Resource Management on HSBC Bank Performance

This research project investigates the impact of Human Resource Management (HRM) on the performance of HSBC Bank. The project includes an introduction outlining the significance of HRM in the banking sector and its influence on employee performance. Task 1 focuses on formulating the research outline, identifying key factors contributing to the research process, critically assessing references, and developing a Gantt chart. Task 2 addresses the resources required for the research, designs an effective questionnaire, and presents data collected from participants. Task 3 involves the interpretation and analysis of the collected data, leading to recommendations and conclusions regarding the role of HRM in enhancing employee performance, including training and development, communication, and performance reviews. The research emphasizes the importance of skilled employees and effective HRM practices in maximizing profits and maintaining a competitive advantage for HSBC Bank. The project uses secondary sources, data collection, data evaluation and provides recommendations to improve employee performance and customer satisfaction. The project is a comprehensive analysis of HRM's impact on HSBC's future success.

RESEARCH
PROJECT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Formulate and evidence possible investigation report outline specification........................1
1.2 Factors that contribute to the research process.....................................................................3
1.3 Critical assessment of key references...................................................................................4
1.4 Research project specifications.............................................................................................9
1.5 Gantt chart and work break down structure........................................................................10
TASK 2..........................................................................................................................................11
2.1 Resources required for research process and shows connection between “research
resources and question”.............................................................................................................11
2.2 Research investigation by designing effective questionnaire.............................................13
2.3 Record and collate data from participants in table form.....................................................15
TASK 3..........................................................................................................................................17
3.1 Interpretation and analysis of collected data.......................................................................17
3.2 Recommendation and conclusion.......................................................................................23
REFERENCES..............................................................................................................................26

INTRODUCTION
Human resource are considered as a valuable assets as well as lifeblood for entire
corporate world because all the work is managed and handled by them only. Main objectives of
every enterprise is to strengthen the performance of employees by implementing various
methods and technology; for instance training and developing programmes, conduct
enhancement classes, coaching, mentoring, seminars or conferences etc. Business firms are
going to pay full attention on improving workers personality by gathering relevant data and
information which is used by company while creating new plans for employees development
(Mackey and Gass, 2015). Therefore, it has been identified that effective training sessions is very
much significant for polishing the talent, skills, learning and knowledge of employees as well as
appropriate for overcoming their weakness. Thus, HR department of bank always try to hired
employees having experience, advanced learning so that they can easily remove their obstacles,
mistakes, barriers etc.
TASK 1
1.1 Formulate and evidence possible investigation report outline specification
This research report plays a very signifiant role in strengthening the knowledge of
currently employed workers as well as newly hired candidates because it is based on influence of
human resource on company performance (Flick, 2015). One of a major reason behind
appointing experienced employees is that they are full of confidence and learn how to overcome
their problems. Company is mainly concerned about applying various creative tools, techniques
or methods for management of human resource and managerial team trying to conduct classes
for training their employees various things; like how to deal with customers, ability to face
business risk, instant challenges, modes of convincing clients, personality development. Last but
not the least, customer satisfaction is major key of gaining maximum range of profit or revenue
at marketplace which means current working employees must know how to deal with their
clients by improving their overall work performance (Khan, 2011).
Topic:- To identify the impact of human resource management on the future
performance of an organization: A case study on HSBC bank.
Instead of individual, there are number of public and private companies are present
which are going to select HSBC bank for their long term loans because of their skilled labours,
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services full of security or safety, absence of fraudulent activities etc. (Smith, 2015). Basically,
employees performing at bank are full of energy or activeness towards their job role which
automatically impress numerous of customers and also due to friendly or healthy environment of
an organization. Specially, managers of bank set an appropriate criteria for recruitment process
because reputation of an enterprise is fully depend upon behaviour or performance of workers.
Therefore, they always try to fill the vacant position of an organization with eligible and
deserving candidates so that they can maintain decorum of their association. Hence, current
research project is based on influence of labour performance because it helps in forecasting
upcoming presentation of Bank (Panneerselvam, 2014). In banking sector HRM practices and
factors plays a very vital role in minimizing losses and aids in maximizing profit. Instead of all
the above information, managers of company have various alternative in which campaigning is
also act as a useful tool in strengthening presentation of labours.
Theme:- To identify the impact of human resource management on the future
performance of an organization: A case study on HSBC bank.
Aims:- The main and foremost motive of current study is “to identify the impact of
human resource management on future performance of organization”: A case study on
HSBC bank. It means its fully based on monitoring influence of employees on companies
upcoming performance because labours are seen as a lifeblood for success of entire association
due to their roles and responsibilities . Aim of the research project is a most compulsory part
because entire work is totally depend on this because further investigation is done on the basis of
motto.
Objectives:-
 To identify the role of human resource in HSBC bank.
 To critically evaluate the factors effecting future performance of HSBC bank.
 To identify impact of best human resource in performance of organization.
Research question:-
 What is the role of best human resource in organizations?
 What are the factors influenced to future performance of HSBC bank?
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 What is the role of human resource in performance of HSBC bank?
 How skilled employees are beneficial for the future growth of HSBC bank?
1.2 Factors that contribute to the research process Introduction:- As everyone knows that humans are considered as a indispensable part for
every enterprise either small or large due to their eminent role played in success path. As
a multinational bank HSBC offers high or best quality services to their consumers at low
interest rate due to which millions of people selected this association for financial
support. Along with this, enterprise also introduced various impressive and unique
strategies or promotional techniques for capturing the attention of numerous of clients. Literature review- This can be seen as a most useful or necessary part of research project
because it plays a most prominent role in carrying out activities related with investigation
programmes towards appropriate direction for attaining accurate outcome as per planning
process. This is utilized by researcher team for conducting effective or broader research
so that learning capacity of learner may achieved. In this report, data and content is
gathered by using secondary sources due to their simplex rules which is easy to
understand (Geerts, 2011). In fact, this part of project is very much appropriate and useful
in providing accurate and concise information about the components which are indulge in
specific research work. Along with this, it also highlight various methods that will be
used by learner for understanding the topic in-depth and its benefits during decision
making process. With the assistance of effective review, investigator get succeeded in
conducting entire work towards corrective direction by overcoming barriers which is
faced by organization while enhancing performance of their employees. Furthermore,
critical evaluation is also going to conducted through various authors or scholars for
understanding the impact of human resource on future performance of HSBC bank in
more detail form. Main motive of literature review is to identify all the necessary
elements related with research title and trying to answer every questions which might be
asked in future investigation programmes (Hunleth, 2011). Data Collection:- This part is considered as a most effective part of investigation project
because it supports in directing entire assignment towards right direction for measuring
appropriate result. In fact, in this section research is going to identify the various methods
in which project might be conducted in an appropriate manner. Therefore, for drawing
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legitimate conclusion, investigator team may adopt various useful or impressive
techniques that are applicable on above explained title. Furthermore, this part is mainly
focussed on modes of gathering accurate information or data with the use of suitable
technique by considering relevant facts and figures. Thus, researched team is trying to
select best method of collecting precise or concise data which is used by HSBC bank for
finding better result. Data evaluation-Another part of research project is assessment of accumulated data
because it supports entire work in monitoring performance of employees for future
betterment of an enterprise. Basically , this section is going to measure the information in
order to gain better and accurate result by preparing impressive and effective
questionnaire which are linked with current assignment topic. Furthermore, data analysis
consist of data interpretation with the help sample size for deep understanding or to assist
an organization while decision making process. In other words, interpretation shows the
information in graphical way by highlighting factors in an effective manner. Therefore, it
has been analysed that, assignment prefers this section for getting updated about review
or customer feedback which supports them during making plans, policies and various
strategies.
 Recommendation and conclusion:- For strengthening employees performance by
satisfying their customer for establishing goodwill of HSBC bank at marketplace. Thus,
administrators need to give them marked and qualitative items and services. It will be
useful for them to increase high competitive advantage from target marketplace. Aside
from this, businesses likewise need to accentuation after leading advertising examination
and investigation; through which they can know needs and requirement to focus and
additionally potential purchasers of the firm.
1.3 Critical assessment of key references
a) Methods of enhancing employee performance
Employees are consider as a lifeblood for every organization either small or large
because of their roles and responsibilities towards success of enterprise. HSBC is a very largest
and reputed bank which requires skilled or talented labours to run their business operations
because their goodwill is fully depend upon presentation of their workers as staff members are
responsible for dealing with customers (Snyder, 2012). Therefore, it is essential for organization
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to pay full attention on personality development of employees because they act as a end dealer
that means they deal with their customers; thus impressive look of workers is very much
necessary for attracting millions of clients. Hence managers of HSBC bank is going to
implement numerous of plans or policies consist of effective methods for enhancing knowledge
and skills of entire human resource or employees hired by recruitment team. Techniques or tools
are stated as follows:- Proper and healthy communication:- First and foremost method is to create healthy and
effective interaction process in order to make friendly relations with supervisors. Along
with this, managers of HSBC bank need to maintain the decorum of an organization so
that every employee get chance of expressing their ideas in-front of higher authority
without any fear or hesitation. Thus, proper communication is very much indispensable
because it helps in visualizing hidden issues, terms and conditions due to which
confusion created (Guest, 2011). Apart from this, effective interaction is very much
beneficial for entire association as it helps in removing conflicts or barriers of success. Training and development:- Another techniques through which employees get
strengthened their performance is by attending effective training programmes which is
conducted by HR team of HSBC bank. In fact it is beneficial for success of human
resource because main motive of training sessions is to improve the efficiency of current
as well as newly hired employees by updating their knowledge.
 Sharing information/incentives/medical facilities:- According to this tool, if employees
get aware about the companies benefits then they automatically get encourage towards
their roles and responsibility which resulted in improvement of their performance
(Armstrong and Taylor, 2014). Thus it means if worker knows about their
complimentary advantages for examples incentives on monthly basis, quarterly, health
facilities, bonuses, rewards, appreciation programmes etc.
All these things supports in improving presentation of labours because of they get extra care
then they become more curious for attaining assigned objectives in a given time frame. Performance reviews/ feedbacks:- Re-warts on presentation is also plays a very eminent
role in motivating labours towards improvement as if they get positive feedbacks then it
act as a major tool for enhancement in performance. Along with this, employees also
requires appreciation from their higher authority (Purce, 2014).
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 Clarification of problems:- According to this component an organization needs to create
a team for listening issues faced by workers at workplace so that employee does not feel
neglected. Additionally, mangers of HSBC bank needs to focussed on obstacles which
create problem for employees while performing their job role because it influence their
overall performance.
Hence, at the end it has been analysed that improvement in employees learning is one of
intrigant part for future performance of an organization as image of a bank is fully depend upon
them only because initially employees have to interact with customers; therefore it is compulsory
that they must know how to deal with them as everyone knows “first impression is the last one”
(Wright and McMahan, 2011).
b) Influence of training and development sessions on employee performance
Training and improvement is seen as one of the appropriate methods for every business
because it plays a major role in assisting employees towards their roles and responsibility for
producing more benefit and income for organization. It is basic for HSBC is to give viable
preparing system to their new and additionally existing workers for improving performance of
employees and encourage them to perform their task or activity in a proper manner. Preparing is
best in nature which have a greater affects on hierarchical execution. As a British multinational
banking organization, HSBC is worried on giving prominent training sessions to their staff
individuals so that they get updates about changes which arises at international marketplace as
well as customer taste. According to the viewpoint of Huselid and Becker, 2011 training is seen
as most essential criteria for every business firm to improve the aptitudes, knowledge and skills
of every person who are putting their huge endeavours in building up their working capacity. On
contrary to this according to Budhwar and Debrah, 2013 there are number of significant
methodologies which are useful in measuring the viability of representative preparing, some are
depicts as under: Reaction: This part helps in measuring the capacity of students to learn on instructional
meeting. It comes under primary data through which student can see how well the
preparation was picked up, how workers respond on it and measuring any sort of gap
which are required to enhanced in gaining benefit and development. Learning: This level of assessment measures the aptitudes and capacity of student which
are increased through training program. It is essential for firm to make some compelling
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planing ahead of time , with the goal that the adequacy of training sessions can be
measured in effective way (CHUANG and Liao, 2010). The preparation area is helps in
giving appropriate and important data about the work and exercises that are held at work
put.
 Behaviour: In this part how workers utilize their abilities which are found out by them
through preparing procedure can viably measured. It is the real obligation of chief or
higher expert is to distinguish the practices of every person who are working in
comparative business firm. The conduct of every are not the same as each other, it
depends on their state of mind and convictions, so before giving preparing association
needs to recognize the regions in which an individual needs appropriate preparing to
build up their aptitudes and capacity (Boxall and Purcell, 2011).
Instead of above components, there are number of reasons due to which HSBC selected
training and development programmes for personality enhancement of their employees which are
expressed as follows:- Personality enhancement:- First and foremost reason is that it helps in polishing entire
overview of a person by strengthening their knowledge and skills with the help of
different techniques. Motivate employees:- It also act as a motivational tool because if experience person is
going to share their struggling life stories during training sessions then trainees
automatically get involved in it and feel energetic. Create healthy relations:- Another advantage is that people makes friends and learn
how to work in a team by cooperating with each other. Minimization of conflicts:- If staff members of banks are ready to work in a team then
it decreases chances of disputes which indirectly enhance the future performance of
entire organization (Kehoe and Wright, 2013).
 Ready to face business risk:- By gaining maximum learning , labours of enterprise get
aware about technique of resolving organizational risk.
On contrary to this, Peter ducker was another author who thinks that fastest growth in an
enterprise is only happens because of appropriate training and development programmes. Along
with this, he also said that this method means conversion of less talented workers with
knowledgable employees by improving learning of person whosoever is required (The Impact of
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Technology on HR and What’s Ahead, 2017). Thus, it has been identified that it is very essential
or mandatory for human resource of HSBC bank because of emergence of advanced technology;
therefore they get aware how to deal with modern equipments which is going to established in
selected organization for fastest working environment as well as to achieve set target in a
minimum duration.
c) Necessary factors that are beneficial for human resource development
Development of human resource is mandatory thing for success of entire association
because entire business operation is managed and executed by them in order to achieve
organizational objectives in a minimum duration. Basically human-resource-development is
word consist of vast areas which is established by organization for increasing the knowledge,
education or abilities of employees (Daley, 2012). In many more enterprises, it started with
procedure of appointing new employees and continues till the end of tenure of organizations.
Basically, number of workers comes up with only basic skills and experience who needs an
appropriate training programmes for understanding their job role effectively. Thus, HR
department focussed on designing entire structure of employees and motivate them towards
adaption of organizational culture to perform their jobs properly.
Purpose of HRD:- According to Bratton and Gold, 2012 their major objective is to make
better employees for establishing goodwill of HSBC bank in upcoming time period by gaining
the trust of entire society. If humans are fully developed then it become advantageous for
personal as well as professional in various manner; like experiences is used by an individual
while facing any life event or learning is utilized while handling business dealings such as how
to convince a customer. On contrary to this Cascio and Boudreau, 2010 major target of HRD is
to provide training sessions to make their employees much better then previous performance
because it indirectly enlightened the future presentation of an enterprise.
Furthermore, several number of factors are present which becomes advantageous for
success of both humans as well as associations. These are described as follows:-
Modes of training :- It is classified into two different parts:-
1. On the job
2. Off the job
These two techniques of coaching plays a very vital role in human enhancement in
various ways. On the job is also consider as continuous learning which means improvement in
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knowledge of employees on regular basis; like play a role of assistant under experienced person
or any manager for learning. On contrary to this, off the job training is method by which an
individual attend classes on a fixed time period with a break (Assessing the Impact of Human
Resource Management Practices, 2017).
Growth opportunities:- If an organization is offering various developing chances then it
also become one of major factor which is beneficial for development of employees as it
encourage them towards growth. For example; success of competitors such as Barclays, Royal
bank of Scotland group etc.
Modification in current policies:- If there is any alteration in existing plans, strategies,
terms and conditions of HSBC bank according to customer taste and preferences then it also
because a major factor for improvement in human resource. As if company is going to
implement new ideas of handling customers then it leads to development of employees because
they are enforced to adopt current trends (Harzing and Pinnington, 2010 ).
Emergence of advanced technology:- Due to modernization world, few companies are
coming up with several of modern techniques, tools and modes of transferring money from one
place to another (Qualitative research methodologies, 2017). Thus it encourage individuals to
learn how to operate advanced machinery which is established by HSBC bank for example ATM
machines, money transferring systems, cheques, DD etc. Therefore company adopted number of
modern monetary and non monetary equipments of managing business operations.
1.4 Research project specifications
HSBC Bank plc is topmost banking organization in the world whose main objective is to
provide financial services to public and private companies as well as individuals . In fact this
association is expanded across international boundaries by having almost 7500 offices in
approximately 80 countries for generating maximum revenue. Apart from this, HSBC Bank is
also comes under four major clearing banks in UK which is fully owned by subsidiary of referred
bank (Taylor Bogdan and DeVault, 2015). Along with this, services which is provided by this
bank are; personal loans, commercial banking, private banking, corporate, investment etc. and it
operates around 1800 sites in entire Europe. Apart from this basic purpose of business is to offer
satisfactory services to their domestic and foreign clients who are interested in acquiring
advantage from banks. Furthermore, it is essential for an organization to appoint skilled and
talented employees for improving the current as well as future performance of organization.
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Hence, it has been analysed that if experienced or skilled labour is a key to success because other
resources like money, plant and machinery, land and building etc. are controlled or regulated by
them (Silverman, 2016).
1.5 Gantt chart and work break down structure
In this part, assignment is going to make plans and strategies as per specified activities
for accomplishing activities in an appropriate manner. Main purpose behind making Gantt chart
is to distribute work in various departments as per particular dates and day. It means it fully
depend upon duration and activities. Therefore appropriate plan is specified as follows:-
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