Impact of Human Resource Management on HSBC Bank Performance

This research project investigates the impact of Human Resource Management (HRM) on the performance of HSBC Bank. The project includes an introduction outlining the significance of HRM in the banking sector and its influence on employee performance. Task 1 focuses on formulating t...Read More

RESEARCH
PROJECT

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Formulate and evidence possible investigation report outline specification........................1
1.2 Factors that contribute to the research process.....................................................................3
1.3 Critical assessment of key references...................................................................................4
1.4 Research project specifications.............................................................................................9
1.5 Gantt chart and work break down structure........................................................................10
TASK 2..........................................................................................................................................11
2.1 Resources required for research process and shows connection between “research
resources and question”.............................................................................................................11
2.2 Research investigation by designing effective questionnaire.............................................13
2.3 Record and collate data from participants in table form.....................................................15
TASK 3..........................................................................................................................................17
3.1 Interpretation and analysis of collected data.......................................................................17
3.2 Recommendation and conclusion.......................................................................................23
REFERENCES..............................................................................................................................26

INTRODUCTION
Human resource are considered as a valuable assets as well as lifeblood for entire
corporate world because all the work is managed and handled by them only. Main objectives of
every enterprise is to strengthen the performance of employees by implementing various
methods and technology; for instance training and developing programmes, conduct
enhancement classes, coaching, mentoring, seminars or conferences etc. Business firms are
going to pay full attention on improving workers personality by gathering relevant data and
information which is used by company while creating new plans for employees development
(Mackey and Gass, 2015). Therefore, it has been identified that effective training sessions is very
much significant for polishing the talent, skills, learning and knowledge of employees as well as
appropriate for overcoming their weakness. Thus, HR department of bank always try to hired
employees having experience, advanced learning so that they can easily remove their obstacles,
mistakes, barriers etc.
TASK 1
1.1 Formulate and evidence possible investigation report outline specification
This research report plays a very signifiant role in strengthening the knowledge of
currently employed workers as well as newly hired candidates because it is based on influence of
human resource on company performance (Flick, 2015). One of a major reason behind
appointing experienced employees is that they are full of confidence and learn how to overcome
their problems. Company is mainly concerned about applying various creative tools, techniques
or methods for management of human resource and managerial team trying to conduct classes
for training their employees various things; like how to deal with customers, ability to face
business risk, instant challenges, modes of convincing clients, personality development. Last but
not the least, customer satisfaction is major key of gaining maximum range of profit or revenue
at marketplace which means current working employees must know how to deal with their
clients by improving their overall work performance (Khan, 2011).
Topic:- To identify the impact of human resource management on the future
performance of an organization: A case study on HSBC bank.
Instead of individual, there are number of public and private companies are present
which are going to select HSBC bank for their long term loans because of their skilled labours,
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services full of security or safety, absence of fraudulent activities etc. (Smith, 2015). Basically,
employees performing at bank are full of energy or activeness towards their job role which
automatically impress numerous of customers and also due to friendly or healthy environment of
an organization. Specially, managers of bank set an appropriate criteria for recruitment process
because reputation of an enterprise is fully depend upon behaviour or performance of workers.
Therefore, they always try to fill the vacant position of an organization with eligible and
deserving candidates so that they can maintain decorum of their association. Hence, current
research project is based on influence of labour performance because it helps in forecasting
upcoming presentation of Bank (Panneerselvam, 2014). In banking sector HRM practices and
factors plays a very vital role in minimizing losses and aids in maximizing profit. Instead of all
the above information, managers of company have various alternative in which campaigning is
also act as a useful tool in strengthening presentation of labours.
Theme:- To identify the impact of human resource management on the future
performance of an organization: A case study on HSBC bank.
Aims:- The main and foremost motive of current study is “to identify the impact of
human resource management on future performance of organization”: A case study on
HSBC bank. It means its fully based on monitoring influence of employees on companies
upcoming performance because labours are seen as a lifeblood for success of entire association
due to their roles and responsibilities . Aim of the research project is a most compulsory part
because entire work is totally depend on this because further investigation is done on the basis of
motto.
Objectives:-
 To identify the role of human resource in HSBC bank.
 To critically evaluate the factors effecting future performance of HSBC bank.
 To identify impact of best human resource in performance of organization.
Research question:-
 What is the role of best human resource in organizations?
 What are the factors influenced to future performance of HSBC bank?
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 What is the role of human resource in performance of HSBC bank?
 How skilled employees are beneficial for the future growth of HSBC bank?
1.2 Factors that contribute to the research process Introduction:- As everyone knows that humans are considered as a indispensable part for
every enterprise either small or large due to their eminent role played in success path. As
a multinational bank HSBC offers high or best quality services to their consumers at low
interest rate due to which millions of people selected this association for financial
support. Along with this, enterprise also introduced various impressive and unique
strategies or promotional techniques for capturing the attention of numerous of clients. Literature review- This can be seen as a most useful or necessary part of research project
because it plays a most prominent role in carrying out activities related with investigation
programmes towards appropriate direction for attaining accurate outcome as per planning
process. This is utilized by researcher team for conducting effective or broader research
so that learning capacity of learner may achieved. In this report, data and content is
gathered by using secondary sources due to their simplex rules which is easy to
understand (Geerts, 2011). In fact, this part of project is very much appropriate and useful
in providing accurate and concise information about the components which are indulge in
specific research work. Along with this, it also highlight various methods that will be
used by learner for understanding the topic in-depth and its benefits during decision
making process. With the assistance of effective review, investigator get succeeded in
conducting entire work towards corrective direction by overcoming barriers which is
faced by organization while enhancing performance of their employees. Furthermore,
critical evaluation is also going to conducted through various authors or scholars for
understanding the impact of human resource on future performance of HSBC bank in
more detail form. Main motive of literature review is to identify all the necessary
elements related with research title and trying to answer every questions which might be
asked in future investigation programmes (Hunleth, 2011). Data Collection:- This part is considered as a most effective part of investigation project
because it supports in directing entire assignment towards right direction for measuring
appropriate result. In fact, in this section research is going to identify the various methods
in which project might be conducted in an appropriate manner. Therefore, for drawing
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legitimate conclusion, investigator team may adopt various useful or impressive
techniques that are applicable on above explained title. Furthermore, this part is mainly
focussed on modes of gathering accurate information or data with the use of suitable
technique by considering relevant facts and figures. Thus, researched team is trying to
select best method of collecting precise or concise data which is used by HSBC bank for
finding better result. Data evaluation-Another part of research project is assessment of accumulated data
because it supports entire work in monitoring performance of employees for future
betterment of an enterprise. Basically , this section is going to measure the information in
order to gain better and accurate result by preparing impressive and effective
questionnaire which are linked with current assignment topic. Furthermore, data analysis
consist of data interpretation with the help sample size for deep understanding or to assist
an organization while decision making process. In other words, interpretation shows the
information in graphical way by highlighting factors in an effective manner. Therefore, it
has been analysed that, assignment prefers this section for getting updated about review
or customer feedback which supports them during making plans, policies and various
strategies.
 Recommendation and conclusion:- For strengthening employees performance by
satisfying their customer for establishing goodwill of HSBC bank at marketplace. Thus,
administrators need to give them marked and qualitative items and services. It will be
useful for them to increase high competitive advantage from target marketplace. Aside
from this, businesses likewise need to accentuation after leading advertising examination
and investigation; through which they can know needs and requirement to focus and
additionally potential purchasers of the firm.
1.3 Critical assessment of key references
a) Methods of enhancing employee performance
Employees are consider as a lifeblood for every organization either small or large
because of their roles and responsibilities towards success of enterprise. HSBC is a very largest
and reputed bank which requires skilled or talented labours to run their business operations
because their goodwill is fully depend upon presentation of their workers as staff members are
responsible for dealing with customers (Snyder, 2012). Therefore, it is essential for organization
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to pay full attention on personality development of employees because they act as a end dealer
that means they deal with their customers; thus impressive look of workers is very much
necessary for attracting millions of clients. Hence managers of HSBC bank is going to
implement numerous of plans or policies consist of effective methods for enhancing knowledge
and skills of entire human resource or employees hired by recruitment team. Techniques or tools
are stated as follows:- Proper and healthy communication:- First and foremost method is to create healthy and
effective interaction process in order to make friendly relations with supervisors. Along
with this, managers of HSBC bank need to maintain the decorum of an organization so
that every employee get chance of expressing their ideas in-front of higher authority
without any fear or hesitation. Thus, proper communication is very much indispensable
because it helps in visualizing hidden issues, terms and conditions due to which
confusion created (Guest, 2011). Apart from this, effective interaction is very much
beneficial for entire association as it helps in removing conflicts or barriers of success. Training and development:- Another techniques through which employees get
strengthened their performance is by attending effective training programmes which is
conducted by HR team of HSBC bank. In fact it is beneficial for success of human
resource because main motive of training sessions is to improve the efficiency of current
as well as newly hired employees by updating their knowledge.
 Sharing information/incentives/medical facilities:- According to this tool, if employees
get aware about the companies benefits then they automatically get encourage towards
their roles and responsibility which resulted in improvement of their performance
(Armstrong and Taylor, 2014). Thus it means if worker knows about their
complimentary advantages for examples incentives on monthly basis, quarterly, health
facilities, bonuses, rewards, appreciation programmes etc.
All these things supports in improving presentation of labours because of they get extra care
then they become more curious for attaining assigned objectives in a given time frame. Performance reviews/ feedbacks:- Re-warts on presentation is also plays a very eminent
role in motivating labours towards improvement as if they get positive feedbacks then it
act as a major tool for enhancement in performance. Along with this, employees also
requires appreciation from their higher authority (Purce, 2014).
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 Clarification of problems:- According to this component an organization needs to create
a team for listening issues faced by workers at workplace so that employee does not feel
neglected. Additionally, mangers of HSBC bank needs to focussed on obstacles which
create problem for employees while performing their job role because it influence their
overall performance.
Hence, at the end it has been analysed that improvement in employees learning is one of
intrigant part for future performance of an organization as image of a bank is fully depend upon
them only because initially employees have to interact with customers; therefore it is compulsory
that they must know how to deal with them as everyone knows “first impression is the last one”
(Wright and McMahan, 2011).
b) Influence of training and development sessions on employee performance
Training and improvement is seen as one of the appropriate methods for every business
because it plays a major role in assisting employees towards their roles and responsibility for
producing more benefit and income for organization. It is basic for HSBC is to give viable
preparing system to their new and additionally existing workers for improving performance of
employees and encourage them to perform their task or activity in a proper manner. Preparing is
best in nature which have a greater affects on hierarchical execution. As a British multinational
banking organization, HSBC is worried on giving prominent training sessions to their staff
individuals so that they get updates about changes which arises at international marketplace as
well as customer taste. According to the viewpoint of Huselid and Becker, 2011 training is seen
as most essential criteria for every business firm to improve the aptitudes, knowledge and skills
of every person who are putting their huge endeavours in building up their working capacity. On
contrary to this according to Budhwar and Debrah, 2013 there are number of significant
methodologies which are useful in measuring the viability of representative preparing, some are
depicts as under: Reaction: This part helps in measuring the capacity of students to learn on instructional
meeting. It comes under primary data through which student can see how well the
preparation was picked up, how workers respond on it and measuring any sort of gap
which are required to enhanced in gaining benefit and development. Learning: This level of assessment measures the aptitudes and capacity of student which
are increased through training program. It is essential for firm to make some compelling
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planing ahead of time , with the goal that the adequacy of training sessions can be
measured in effective way (CHUANG and Liao, 2010). The preparation area is helps in
giving appropriate and important data about the work and exercises that are held at work
put.
 Behaviour: In this part how workers utilize their abilities which are found out by them
through preparing procedure can viably measured. It is the real obligation of chief or
higher expert is to distinguish the practices of every person who are working in
comparative business firm. The conduct of every are not the same as each other, it
depends on their state of mind and convictions, so before giving preparing association
needs to recognize the regions in which an individual needs appropriate preparing to
build up their aptitudes and capacity (Boxall and Purcell, 2011).
Instead of above components, there are number of reasons due to which HSBC selected
training and development programmes for personality enhancement of their employees which are
expressed as follows:- Personality enhancement:- First and foremost reason is that it helps in polishing entire
overview of a person by strengthening their knowledge and skills with the help of
different techniques. Motivate employees:- It also act as a motivational tool because if experience person is
going to share their struggling life stories during training sessions then trainees
automatically get involved in it and feel energetic. Create healthy relations:- Another advantage is that people makes friends and learn
how to work in a team by cooperating with each other. Minimization of conflicts:- If staff members of banks are ready to work in a team then
it decreases chances of disputes which indirectly enhance the future performance of
entire organization (Kehoe and Wright, 2013).
 Ready to face business risk:- By gaining maximum learning , labours of enterprise get
aware about technique of resolving organizational risk.
On contrary to this, Peter ducker was another author who thinks that fastest growth in an
enterprise is only happens because of appropriate training and development programmes. Along
with this, he also said that this method means conversion of less talented workers with
knowledgable employees by improving learning of person whosoever is required (The Impact of
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Technology on HR and What’s Ahead, 2017). Thus, it has been identified that it is very essential
or mandatory for human resource of HSBC bank because of emergence of advanced technology;
therefore they get aware how to deal with modern equipments which is going to established in
selected organization for fastest working environment as well as to achieve set target in a
minimum duration.
c) Necessary factors that are beneficial for human resource development
Development of human resource is mandatory thing for success of entire association
because entire business operation is managed and executed by them in order to achieve
organizational objectives in a minimum duration. Basically human-resource-development is
word consist of vast areas which is established by organization for increasing the knowledge,
education or abilities of employees (Daley, 2012). In many more enterprises, it started with
procedure of appointing new employees and continues till the end of tenure of organizations.
Basically, number of workers comes up with only basic skills and experience who needs an
appropriate training programmes for understanding their job role effectively. Thus, HR
department focussed on designing entire structure of employees and motivate them towards
adaption of organizational culture to perform their jobs properly.
Purpose of HRD:- According to Bratton and Gold, 2012 their major objective is to make
better employees for establishing goodwill of HSBC bank in upcoming time period by gaining
the trust of entire society. If humans are fully developed then it become advantageous for
personal as well as professional in various manner; like experiences is used by an individual
while facing any life event or learning is utilized while handling business dealings such as how
to convince a customer. On contrary to this Cascio and Boudreau, 2010 major target of HRD is
to provide training sessions to make their employees much better then previous performance
because it indirectly enlightened the future presentation of an enterprise.
Furthermore, several number of factors are present which becomes advantageous for
success of both humans as well as associations. These are described as follows:-
Modes of training :- It is classified into two different parts:-
1. On the job
2. Off the job
These two techniques of coaching plays a very vital role in human enhancement in
various ways. On the job is also consider as continuous learning which means improvement in
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knowledge of employees on regular basis; like play a role of assistant under experienced person
or any manager for learning. On contrary to this, off the job training is method by which an
individual attend classes on a fixed time period with a break (Assessing the Impact of Human
Resource Management Practices, 2017).
Growth opportunities:- If an organization is offering various developing chances then it
also become one of major factor which is beneficial for development of employees as it
encourage them towards growth. For example; success of competitors such as Barclays, Royal
bank of Scotland group etc.
Modification in current policies:- If there is any alteration in existing plans, strategies,
terms and conditions of HSBC bank according to customer taste and preferences then it also
because a major factor for improvement in human resource. As if company is going to
implement new ideas of handling customers then it leads to development of employees because
they are enforced to adopt current trends (Harzing and Pinnington, 2010 ).
Emergence of advanced technology:- Due to modernization world, few companies are
coming up with several of modern techniques, tools and modes of transferring money from one
place to another (Qualitative research methodologies, 2017). Thus it encourage individuals to
learn how to operate advanced machinery which is established by HSBC bank for example ATM
machines, money transferring systems, cheques, DD etc. Therefore company adopted number of
modern monetary and non monetary equipments of managing business operations.
1.4 Research project specifications
HSBC Bank plc is topmost banking organization in the world whose main objective is to
provide financial services to public and private companies as well as individuals . In fact this
association is expanded across international boundaries by having almost 7500 offices in
approximately 80 countries for generating maximum revenue. Apart from this, HSBC Bank is
also comes under four major clearing banks in UK which is fully owned by subsidiary of referred
bank (Taylor Bogdan and DeVault, 2015). Along with this, services which is provided by this
bank are; personal loans, commercial banking, private banking, corporate, investment etc. and it
operates around 1800 sites in entire Europe. Apart from this basic purpose of business is to offer
satisfactory services to their domestic and foreign clients who are interested in acquiring
advantage from banks. Furthermore, it is essential for an organization to appoint skilled and
talented employees for improving the current as well as future performance of organization.
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Hence, it has been analysed that if experienced or skilled labour is a key to success because other
resources like money, plant and machinery, land and building etc. are controlled or regulated by
them (Silverman, 2016).
1.5 Gantt chart and work break down structure
In this part, assignment is going to make plans and strategies as per specified activities
for accomplishing activities in an appropriate manner. Main purpose behind making Gantt chart
is to distribute work in various departments as per particular dates and day. It means it fully
depend upon duration and activities. Therefore appropriate plan is specified as follows:-
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TASK 2
2.1 Resources required for research process and shows connection between “research resources
and question”
Another thing is that, it is indispensable for researcher team to analyse the mode of
collecting precise data in an efficient manner. Basically, investigator have to choose best method
of designing activity in a proper way by assisting whole project towards correct direction. In fact,
a research can either be a qualitative or quantitative in nature because these two methods are very
much appropriate for gathering accurate and real information which is used by HSBC bank in
achieving their set objectives. Qualitative research is shows effective or best quality of
information which is acquired by investigation team for using during decision making process.
On the other hand, quantitative data is shown in a statistical form that means news which was
collected fully in monetary terms which is used for calculating something. Therefore by
comparing between both the techniques it has analysed that qualitative method is most suitable
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mode for this report because title is based on enhancing performance of employees for further
improvement of entire association.
Research design
This section is also considered as a most eminent part because it supports in showing
blueprint for handling or regulating overall research activities in an effective manner in order to
attain objectives of research. Basically, this part is segmented into various parts for example
descriptive, experimental and exploratory research design. Therefore, these three modes of
designing research is considered as a most prominent way and appropriate in nature because it
supports as well as motivate overall project towards corrective path. Hence, in this specific
research project descriptive design has to be selected for further actions because it fully suits on
qualitative research method. Along with this, it also aids in providing accurate information data
for research assignment.
Research philosophy
By comparing with all the above section, research philosophy is also seen as most
significant part of investigation team because it provide data and information through various
authors or scholars. In fact, this part is mainly classified into two major parts for instance
interpretivism and positivism philosophy which are totally different from each other. Moreover,
in this report, interpretivism approach is selected for further action due to their benefits while
acquiring relevant or precise data or content with the use of various sources.
Approach
This part of research report is classified into two different sections like deductive and
inductive framework for running entire business operations in an appropriate manner. Basically,
in present assignment, inductive approach is considered into an effective way because overall
work or investigation programmes is fully depend upon qualitative data; thus it has been
evaluated that this framework is fully suitable at reaching final conclusion.
Data sampling
Sampling system stresses on picking the example which repeats from first population. It
is the obligation of investigator to choose best procedure for information inspecting, so examiner
can use probabilistic or non-probabilistic testing methods. In this current assignment, purposive
testing procedure must be taken on the grounds that this is a piece of probabilistic sampling
method which aides in giving a proper example of entire population. In this present case
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specialist select the specimen of 30 representatives who are performing in HSBC bank for
building up their own performance and development for future reason, and 30 clients who are
taking benefits of administrations of firm. Sampling method is an appropriate techniques of
identifying opinions of different customer's as well individuals hired in an enterprise in order to
understand their thoughts about specific products or services offered by an association. In fact,
assignment is all about analysis of company performance.
Methods of data collection
Information accumulation is thought to be one of the significant part of research work. It
is rely upon analyst to collect information and data through either primary and secondary
resources. In this area specialist is having decision to assemble substance according to their
appropriateness and prerequisite. In this present research venture, information must be assembled
through primary as well as secondary source in light of the fact that there is an enormous
prerequisite of information and data keeping for accomplishing entire work in appropriate way.
Ethical consideration
This section is considered as most essential part of research work, which helps in settling
the issues and obstacles that are emerges while directing exploration work. It is a significant
obligation of analyst is to guarantee their respondents about keep their own information and data
more private in nature. It is the significant reason for scientist is to achieve authoritative
objectives and goals in most effective way with the goal that work must be done in legitimate
way. The significant issue which is looked by analyst is time and cash. The assigned duration for
examine work isn't sufficient, such a large number of compelling parts are not ready to gauge in
constrained time frame, so analyst need to oversee time for every action with the goal that
outcome can be accomplish in productive way. Money is a basic need for every business to
pushing ahead towards right course, so it is the obligation of scientist to make legitimate game
plan of assets in order to finishing research work in a successful way. Basically ethical terms is
necessary to consider while accumulating content from different sources.
2.2 Research investigation by designing effective questionnaire
QUESTIONNAIRE
For Employees
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Q1) Does developmental programs have any influence on organisational
performance?
Frequency
 Fully Agree 25
 Strongly Disagree 5
Q2) Is training sessions is appropriate in satisfying customers of HSBC
bank?
Frequency
 Yes 28
 No 2
Q3) Identify necessary factors which are adopted by HSBC for improving
performance of employees?
Frequency
 Training sessions 12
 Interaction technique 10
 Job rotation 5
 Suitable services 3
Q4) What type of training is provided by HSBC to strengthen the
knowledge of staff members?
Frequency
 On the job training 22
 Off the job training 8
Q5) Is there any relation between employees performance with future
performance of organization
 Yes 28
 No 2
For customers
Q6) Are you happy with interest rate which is offered by HSBC Bank
during loan?
Frequency
 Yes 27
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 No 3
Q7) Which factor makes HSBC Bank different from their competitors? Frequency
 100% security 15
 Low interest rate 15
Q8) Give rank to the services offered by HSBC Bank in monetary terms? Frequency
 Excellent 15
 Good 10
 Average 3
 Poor 2
Q9) Does employees of HSBC Bank requires more training and
development for generating maximum customers satisfaction?
Frequency
 Needed 10
 Not needed 20
Q10) Provide suggestion for enhancing the services of HSBC in order to
improve their future performance by fulfilling needs and demands of
domestic as well as foreign clients
2.3 Record and collate data from participants in table form
Q1) Does developmental programs have any influence on organisational
performance?
Frequency
 Fully Agree 25
 Strongly Disagree 5
Q2) Is training sessions is appropriate in satisfying customers of HSBC Frequency
15

bank?
 Yes 28
 No 2
Q3) Identify necessary factors which are adopted by HSBC for improving
performance of employees?
Frequency
 Training sessions 12
 Interaction technique 10
 Job rotation 5
 Suitable services 3
Q4) What type of training is provided by HSBC to strengthen the
knowledge of staff members?
Frequency
 On the job training 22
 Off the job training 8
Q5) Is there any relation between employees performance with future
performance of organization
 Yes 28
 No 2
Q6) Are you happy with interest rate which is offered by HSBC Bank
during loan?
Frequency
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 Yes 27
 No 3
Q7) Which factor makes HSBC Bank different from their competitors? Frequency
 100% security 15
 Low interest rate 15
Q8) Give rank to the services offered by HSBC Bank in monetary terms? Frequency
 Excellent 15
 Good 10
 Average 3
 Poor 2
Q9) Does employees of HSBC Bank requires more training and
development for generating maximum customers satisfaction?
Frequency
 Needed 10
 Not needed 20
TASK 3
3.1 Interpretation and analysis of collected data
Data interpretation
Theme 1:- Influence of developmental programmes on organizational performance.
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Interpretation:- According to above graphical representation, it has been assessed that,
out of 30, 25 individuals thought that developmental programmes have a major impact on
performance on organization. On contrary to this only 5 persons who believes that improvement
sessions are are not effective for enterprise goodwill.
Theme2:- Training sessions is appropriate in satisfying customers of HSBC bank.
18
25
5
Fully agree
Disagree

Interpretation:- As per this diagrammatic presentation, it has been identified that there
are 28 employees who feels that training programmes plays a very appropriate role in satisfying
customer of HSBC bank. On the other hand only 2 people is raising their voice against this.
Theme3:- Factors adopted by HSBC for enhancing performance of employees.
19
28
2
YES
NO

Interpretation:- According to described pie chart, it is analysed that out of 30
employees 12 are preferring training and development sessions for improving their performance
whereas 10 are going for proper communication. Another 5 are selecting job rotation method by
experiencing new things from every specific job and last 3 are preferring services as per demand
or requirement.
Theme4:-Training methods for strengthening the knowledge and skills of employees.
20
12
10
5
3
Training sessions
Interaction technique
Job rotation
Suitable services

Interpretation:- According to description of above graph, it has been concluded that 22
employees are selecting on the job training method for strengthening their knowledge, skills and
talents. On contrary to this, only 8 people thought that off the job mode is an appropriate tool.
Theme5:-Relation between employees presentation with future performance of organization.
Interpretation:- In given graphical representation it has summarized that out of 30, 28
individuals feel that there is a proper relation with employees performance with future image of
21
22
8
On the job training
Off the job training
28
2
YES
NO

organization. Whereas 2 of them are not agree or satisfied with this term and they raise their
voice against this.
Theme6:- Maximum number of customers are happy with interest rate offered by bank.
Interpretation:- According to above graphical representation, it has been analysed that
there are 27 customers who feels fully happy with the interest rate which is provided to them
whereas 3 are not satisfied.
Theme7:- Factors which make HSBC best bank in banking sector with their rivals.
22
27
3
YES
NO
15 15 100% security
Low interest rate

Interpretation:- According to above diagrammatic presentation it can be concluded that
15 people are go for 100% security whereas 15 are going to select minimum interest rate while
dealing with HSBC bank.
Theme8:- Consumers provides ranks to services which is offered by organization.
Interpretation:- In this diagram, it has been identified that, out of 30, 15 customers who
thought that services which is provided by HSBC bank is splendid or full of excellence, whereas
10 people are only think that its good but not perfect. From rest 5, 2 of them are fully unhappy
with services where 3 are average.
Theme9:- Few areas employees still need training sessions to enhance future performance of
an organization.
23
15
10
3
2
Excellent
Good
Average
Poor
10
20
Needed
Not needed

Interpretation:- Lastly, as per above diagrammatic representation, it has been
determined that as per customer feedback only 10 employees are there who needs further
training sessions whereas rest of 20 does not requires any development programmes because
customers are happy with their services.
3.2 Recommendation and conclusion
Last section of this research project is to give appropriate suggestion or recommendation
for improvement in selected topic as per their requirement.
Suggestions
They additionally need to manufacture clients' reliability by overseeing solid and positive
association with them. In context of HSBC bank needs to sort out different workshops and
courses in which it can without much of a stretch collaborate with their purchasers. Alongside
this, directors additionally need to give preparing and improvement help to their supervisors as
they can serve in better way to clients. Along these lines, one might say that very much qualified
and gifted workers are the key factor of development and essentialness of a firm in worldwide
condition. Basically, HSBC is having almost number of branches across international boundaries
due to which it is not easy to assist employees of entire association. Therefore, managers of
HSBC requires to follows some specific rules which are described as follows:-
 Create norms, values, structure, policies and strategies for every staff members so that
culture of a company get strictly followed by every employees.
 Conduct monitoring programmes for regular reviewing process so that employees get
aware about their weakness and try to overcome that in a minimum duration.
 Come to know about strategy of competitors.
 Make strict policies.
 Rules and regulations are same for every department.
An organization required to provide some training and development programs in HSBC
bank for enhancing their employees performance. They need to measure all workers working
capability and by the help of this they can provide them appropriate activity. This will increasing
firm growth and success in the competitive market. Human resource management play an
important role in controlling and managing all business activities and functions in better manner.
This is the backbone of every organisation. This department will used for hiring, appointing,
selecting capable employees who have excellent skills and knowledge for managing all the work
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of company. The impact of human resources factors are directly on business profitability and
productivity in badly manner. There are various types of factors which directly or indirectly
affected company development and success. The main responsibility of human resource manager
is to analyse their employees performance on the basis of the work capacity and accuracy.
Impact of human resource management of HSBC bank is to directly reducing profitability,
increase work load, pressure of more work, lack of facilities to employees etc. These impacts are
affects the workers performance and reduces willingness towards particular work.
Mostly employees were dissatisfied with their work and this will decrease capacity of
doing work within an organisation. Human resource management try to eliminate barriers and
conflicts which arises during productivity of specific products and services. Lack of curiosity
among workers will directly impacts on business growth and success. It assist in evaluating basic
factors which impact on company profitability and growth of employees. The human resource
manager identify those candidates who are capable for doing accurate work and take all
necessary responsibilities regarding their position. Proper managing and controlling of
employees performance which analyse that workers are not satisfied with their work in
effectively. So firm need to arrange and organise various training and development sessions
which help company in understanding activities and functions of employees in proper manner.
Human resource has different factors that will directly affects organization growth and success
and it will enhancing workers performance within an enterprise. Hence, an organisation required
to adopt various techniques and methods which assist in increasing growth and development.
Conclusion
From the above mentioned report it has been summarized that management of employees
performance have a greater impact on upcoming presentation of HSBC bank. This report is fully
based on identifying various methods which is used by organization to enhance overall
personality of employees as well as their learning skills so that they come to know about how to
deal with business risk. In fact, this research project is fully depend upon HSBC bank which is
seen as one the highest bank in entire banking sector of UK due to their effective financial
services for example; long term and short term loans on low interest rate, instant cash deposited,
transferring money in all over the world, provide home loan, education, vehicle, insurance etc.
Thus managers of HSBC bank trying to pay full attention on their employees performance and
hired only experiencing or skilled labours for maintaining the goodwill of an enterprise at a
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marketplace. Along with this, they also adopt various modes of enhancement in which training
and development is one of the useful method of measuring employees performance as it helps in
guiding or motivating staff members towards their personal and professional goals. Apart from
this, if an associations wanted to increase their future efficiency then they need to focussed on
current strategies by encouraging managers towards sustainable development. Thus it has been
identified that if employees are educated or qualified then they also know how to work in a team
by cooperating with each other for making friendly relations with other members which make
surrounding more friendly. Later on managers going to conduct specific online surveys and
feedbacks for understanding the taste and preferences of entire society because products are
finally consumed by customers only. Therefore they are indispensable part for every enterprise
either small or large.
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