This case study investigates the impact of technological disruption on the UK banking sector, using HSBC Holdings Plc as a primary example. The research explores the increasing prevalence of digital transformation in banking, highlighting the significance of online banking, mobile applications, and e-commerce. The study analyzes the causes and consequences of technological failures within HSBC, including IT glitches, system downtime, and their effects on online operations, market reputation, and customer satisfaction. The research includes a comprehensive literature review, detailing the size and growth of the UK banking industry, competitor analysis, and situation analysis. It also outlines the research methodology, encompassing both primary and secondary market research, addressing issues of reliability, validity, and ethical considerations. The findings of the study provide insights into strategic analysis, assessment of current positions, and integrated assessment of the analysis. The study concludes with recommendations for preventive measures to minimize technical failures, improve customer service, and ensure sustained growth for HSBC and the broader UK banking sector. The study also acknowledges limitations and suggests areas for future research.
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