HUCL1101 Role Concepts: Examining Becky's Experiences in Healthcare

This case study analyzes Becky's experiences in a healthcare setting, focusing on the role concepts. It explores how her initial expectations were unmet, leading to feelings of isolation and a negative impact on her well-being. The study examines the issues of time management that contributed to her challenges, including her inability to handle front desk responsibilities and manage client interactions effectively. It further investigates Becky's coping mechanisms, specifically her reliance on alcohol to deal with stress and disappointment. The analysis draws on relevant research to explain the effects of alcohol on emotional pain and stress reduction. Ultimately, the case study highlights the importance of proper training, support, and effective time management in ensuring a positive and productive work environment in healthcare, emphasizing the consequences of unmet needs and inadequate coping strategies on an individual's overall well-being.

Running Head: Role concept in health care
Concept in health care

Role concept in health care 1
Answer to question no 1: Becky’s Need was not fulfilled
According to scenario, Becky has completed the graduation and desired to work in
health care department. From graduation days she is quiet and always felt out. So, she
always craved to feel better in her work place and she wanted to achieve her goals by
becoming best assistant in the medical industry. On her first day of joining she wanted to
interact with other colleagues and wanted to be very confident in her work. But things didn’t
work out this way, she was left alone by other staff and Becky was not able to manage the
front desk works which lead to disappointment to the client. Becky wanted to be very
confident on the first day of work but after getting scolding from Elaine she was shattered.
Elaine, mentor of Becky asked her to manage the back office as she was not able to
accomplish the needs of front desk. Future asked her to stay away from clients and just
manage the back end work. But Becky aspiration was to be there at front desk and manage
face to face interaction with clients. Apart from that, since graduation days she wanted to
interact with someone and be friendly but she was not accomplished in the new office as
well. She wanted to be liked by her colleagues and interact with everyone at the workplace.
Still everything happened in the opposite direction, she didn’t receive the designation she
wanted to work on apart from that she didn’t found a good companion in the office she was
left alone again. Apart from that she as demotivated for her work which added lack of
confidence in her.
Answer to question no 2: Effects on Becky’s well being
As Becky need was not at all fulfilled. She joined the office and entered the cooperate
world with a different perceptive, but everything went in the opposite direction. She wanted
to work as an expertise in medical industry, and wanted to interact with clients and manage
the front desk perfectly. Apart from that she wanted to make friends and interact with

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everyone so that she doesn’t feel left out again like in graduation days. But things didn’t go
will at the workplace she was alone all over again plus everyone at the workplace laughed at
her. After that she lost her confidence level which lead to change in her normal well-being.
After office everyday she started drinking to overcome from her pain (National Jewish
Health, 2018).
As Becky was upset by her work, she didn’t get the work she was expecting. She was
so demotivated by herself and become so negative from her life. She use to cry all day along
after office and was going through difficult phase and was helpless as she was all alone. To
overcome she adopted a wrong routine after office everyday while returning home. She
stopped at some random liquor shop and restores the wine stock every day. And after
reaching home, she sits with a bottle of liquor alone trying to forget about all her worries and
pains. Following the same routine everyday somewhere affected her health (Penberthy et. al
2014).
To cope up from this pain and overcome the stress of her conscious mind, she started
consuming alcohol. As consumption of liquor numbs emotional pain of the person and it
helps people to disconnect from themselves (Verplaetse et. al, 2018). It is said that alcohol
helps in reducing stress of the body. To constantly handle behavioural changes particular
coping activities are used to seek and relate solutions to stressful situations that emerge
because of stress (Lu & Richardson, 2014). Alcohol acts as a stimulant if taken in smaller
quantity otherwise excess consumption can be depressant.
Answer to question no 3: Issues of Time Management
Time management is one of an issue in Becky’s case as she was not able to manage
the front desk work and many clients were disappointed which could be loss to the

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organisation. She was not able to manage the time at the workplace, everything got messed
up. She was not able to take high number of telephone calls and also she was not able to
schedule the appointments. Apart from that lack of time arrangement created the clutter at the
desk leaving all the papers messed up at the table. The situation she created on the first day is
the sole reason for such a muddle (James Clear, 2018).
To resolve this Elaine being the mentor of Becky should has guided her how things
work on the first day. So that after getting proper training of the work Becky would have
managed the things pretty well. Support from other colleagues on the first day was also
important. This could have attained by initially diving the work of Becky, she should have
asked to either take calls or attend clients. And Becky should have stick to the schedule so
that deadlines of appointment are not missed. Elaine overcomplicated Becky’s work on the
very first day which reduced her effectiveness of work. Thus time should be managed
perfectly to reduce stress and managing multitasking (Mind Tool, 2018).
Becky should have focused on time management as it allows accomplishing the task in
shorter time period, which offers more time to complete other tasks. Time management
allows lowering the stress and more success in the work. It helps to complete the work in an
appropriate manner.

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References
James Clear, (2018), Time Management Tips That Actually Work, Retrieved on 13 February
from <https://jamesclear.com/time-management-tips>.
Lu, Y. L., & Richardson, H. N. (2014). Alcohol, stress hormones, and the prefrontal cortex: a
proposed pathway to the dark side of addiction. Neuroscience, 277, 139-151.
Mind Tool, (2018), Common Time Management Mistakes, Retrieved on 13 February from <
https://www.mindtools.com/pages/article/time-management-mistakes.htm>.
National Jewish Health, (2018), Coping Strategies, Retrieved on 13 February from <
https://www.nationaljewish.org/health-insights/stress-and-relaxation/stress/coping-
strategies>.
Penberthy, J. K., Gioia, C. J., Konig, A., Martin, A. M., Cockrell, S. A., & Meshberg-Cohen,
S. (2014). Co-occurring chronic depression and alcohol dependence: A novel
treatment approach. Addictive Disorders & Their Treatment, 13(2), 54-67.
Verplaetse, T. L., Moore, K. E., Pittman, B. P., Roberts, W., Oberleitner, L. M., Smith, P.
H., ... & McKee, S. A. (2018). Intersection of Stress and Gender in Association With
Transitions in Past Year DSM-5 Substance Use Disorder Diagnoses in the United
States. Chronic Stress, 2, 2470547017752637.

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