HCI Technology Survey: ATM, User Experience, and System Improvements

This assignment presents a survey on Human-Computer Interaction (HCI) technology as applied to Automated Teller Machines (ATMs). The survey explores various aspects of ATM design and user interaction, including the evolution of ATM services, the impact of HCI on user experience, and the challenges of system improvements. It discusses the input and output devices of ATMs, such as card readers, keypads, screens, and printers, and how these components contribute to the overall HCI. The survey also examines the advantages and disadvantages of ATM technology, considering factors like security, convenience, and the potential for fraudulent activities. The document highlights the importance of understanding user involvement in ATM systems and reviews the ATM's menu structure. The research also provides a review of the current ATM strategy and the future of HCI technology in ATMs. Finally, the survey concludes by discussing the importance of maintaining ATM systems and ensuring that the technology enhances and maintains user satisfaction. The survey utilizes various sources to analyze ATM deficiencies and user interactions.

Running head: A SURVEY ON HCI TECHNOLOGY FOR ATM
A SURVEY ON HCI TECHNOLOGY FOR ATM
Name of the student:
Name of the university:
Author Note:

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A SURVEY ON HCI TECHNOLOGY FOR ATM
Executive Summary
The automated teller machine is very much crucial for the Instant cash withdrawing and cash
depositing. Human-Computer interaction is a word which is used to define the communication
between operators and system. This process by which an operator expresses the processor what
to do, and the replies which the processer varieties. Varying bill demonstration is the one process
of ATM improvement. For years, maximum ATMs only distributed money in the procedure of
$20 bills. In illustrations when a particular alteration is desirable, the ATM is not useful.
Conversely, banks are identifying users who want additional suppleness when it originates to
their money extractions.

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A SURVEY ON HCI TECHNOLOGY FOR ATM
Table of Contents
Introduction:-...................................................................................................................................3
Discussion:-.....................................................................................................................................4
[Insert Date]: Overall Experience................................................................................................4
[Insert Date]: Improvement of ATM services.............................................................................4
[Insert Date]: ATM is more automated.......................................................................................6
[Insert Date]: System Improvement process................................................................................7
Conclusion:-.....................................................................................................................................8
References:-.....................................................................................................................................9

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A SURVEY ON HCI TECHNOLOGY FOR ATM
Introduction:-
Human computer interaction is one of the principle which is concentrating on the
computer design. Human computer interaction expanded from its basic attention on separate and
general user performance to include organizational and social computing. HCI authorities
attempt to comprehend the influences of computational architecture (Baydin et al., 2018). HCI
regulate how individuals activate and create an acceptable practice of the ATM successfully. The
progress apparatuses and performances to support inventors to confirm that is proper to
accomplish efficient, actual and innocuous communication both in terms of isolated and
assembly connections.
Screen
Bank Name
1 2 3
4 5 6
7
8 9
Can
Clear
Enter
0
Insert Card
Print Transaction Slip
Export Cash

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A SURVEY ON HCI TECHNOLOGY FOR ATM
[Insert Date]: ATM Machinery
ATM is a significant gift for modern society. To Understanding the user involvement is
an essential part of this system. The primary responsibility of the human is that the ATM
operators realize about this machinery. Reviews, reaction methods and additional statistics
regulate the user experience of ATMs. If the person needs instant money, then they go in the
ATM and collect it very easily (Shafiq et al., 2014). One of the difficulty is that these machines
are constant objectives for lawbreakers to transmit fake occurrences. There are some
fundamental disadvantages which connected to the ATM-like special tools have a false pin
skimming device, and also it is disobeying on an unpredictable circumstance. Some Advantages
also recognized by frequent users like it is time investor and not essential to visit any branch of
Particular bank. Mainly the central theme of the ATM systems is "Anytime and Anywhere
Cash".
[Insert Date]: Improvement of ATM services
Circumstance:
Inference
Pattern:
They have similarly improved their stations by calculating a wide variety of cash withdrawal
facilities, checking the account balance, and instant cash facilities (Mitchell & Thompson,
2017).ATM boundary often displays the capability imperfections, and the operator knowledge
could be unsatisfied. Researchers will list numerous imperative belongings to familiarize the
enhancement of ATM's strategy. A considerable number of mobile phone companies are
constructing smartphones with NFC technology. Varying bill demonstration is the one process of
ATM improvement. For years, maximum ATMs only distributed money in the procedure of $20
The Past The Current
A B A’ B’
’

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A SURVEY ON HCI TECHNOLOGY FOR ATM
cash bills (Zandevakili & Javanmard, 2014). In illustrations when a particular alteration is
desirable, the ATM is not useful. Conversely, banks are identifying users who want additional
suppleness when it originates to their money extractions.
The detail that the ATM strategy has the extra capability of eradicating the essential to re-insert
ATM card (Shetty et al., 2014). Refining overall presentation supports that the ATM menu
strategy is an enhanced “best-of-breed” ATM tariff scheme. ATM constructers have also
established numerous dissimilar pieces of machinery which haven't yet expanded worldwide
Card insert Enter amount User Options
Advance slip Other Amount Pin/Other
Wait forTake card &
Balance On Balance Printed

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A SURVEY ON HCI TECHNOLOGY FOR ATM
recognition. Biometrics for safekeeping purposes, the approval of communications is
constructing on the skimming of patterns, the discrimination, expression etc. (Neelakanta, 2018).
Steps: - Insert the Card Enter the Card pin Transaction choice Select or enter amount
Take cash Receipt(y/n) Print receipt Eject Card (y/n) Back the main menu.
The automated teller machine involves primarily two input devices and four output
devices like Card Reader, Keypad (Input devices) and Speaker, Screen Display, Cash Depositor,
Printer (Output Devices). Although several initially observed it as compulsory speculation, the
Windows 7 modernize does proposal considerable assistances (Arora & Saini, 2014). Many more
economic establishments now understand that the augmented competence and suitability of new
knowledge elevations produce for their users. Improved with new functioning structures, ATMs
are attractive, more influential and miscellaneous (Wells, 2017). It is developing from
unassuming cash machines into electronic banking kiosks, which pair traditional ATM purposes
with a choice of additional competences. With a stall, customers can conduct practically all their
investment professional without ever staying a division. It comprises checkered cashing, getting
cash in anticipated quantities and even interrelating with tellers via filmed conferences (Ekinci,
Lu & Duman, 2015). New ATMs are inexpensive than individuals and at step with User's
growing stresses for suitability and quick service.
System Improvement process
Certify that systems are protected, so if particular ATM is chopping, fakes cannot
contaminate the whole ATM system or inferior, the commercial system as a whole (Jadwal et al.,
2017). If User wants more individuals to practice ATM provision, it is indispensable to preserve
it crowded with money at all times (AHMED et al., 2016). User may be capable of

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A SURVEY ON HCI TECHNOLOGY FOR ATM
accomplishing this equal of the arrangement by selecting an ATM provider that proposals money
replacement and cash facilities. Several different procedures outlining techniques for HCI
designed have developed since the growth of the field in some years ago. Most proposal methods
stem from a perfect for how operators, inventers, and technical systems interrelate. The new
models Involve the relationship between effective systems and machinery architecture.
After the creativity for digital stages, wallets the ultimatum for money allotment has
reduced. So there are no adequate hits at the current ATMs producing upkeep difficulties
(Mitchell & Thompson, 2017). Critical thoughts are whether the bordering advantage of
alteration is acceptable. Whether smart representatives, exchanging away price intensifications.
It will harvest supportable consequences and creative contractor associations.
Conclusion:-
The researcher can provide discovery that ATM still has countless flaws which brand
operators have some problems by ATM. The researcher has done a lot of reviews on the current
ATM’s strategy on the valuable writings to quantity up to the inadequacies of ATM. Indecorous
cash scrutiny can source the opportunity of a consumer getting imitation notes from an ATM.
While bank employees are commonly qualified healthier at recognizing and eliminating fake
cash. The following ATM cash provisions used by banks deliver no assurance for appropriations
bills. In a modern-day suppose the User use ATM properly then the technology surely enhance
and maintains their track. This study set out to examine a quantity of HCI and ATM relationship.
The strategy of each banks menu structure was re-forming in a workshop atmosphere, and user
assessment explanations were makes. The results were then used to generate a "best‐of‐breed"
ATM, and this was estimating with detail to usability beside the present type of ATM menu.

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A SURVEY ON HCI TECHNOLOGY FOR ATM
References:-
Ahmed, S., Nordin, N., & Abdullah, M. (2016). A Survey of Human-Computer Interaction with
an Automated Teller Machine. Sindh University Research Journal-SURJ (Science
Series), 48(4D).
Arora, N., & Saini, J. K. R. (2014). Approximating methodology: Managing cash in automated
teller machines using fuzzy ARTMAP network. International Journal of Enhanced
Research in Science Technology & Engineering, 3(2), 318-326.
Dandekar, P. V., & Ranade, K. M. (2015). ATM cash flow management. International Journal
of Innovation, Management and Technology, 6(5), 343.
Ekinci, Y., Lu, J. C., & Duman, E. (2015). Optimization of ATM cash replenishment with group-
demand forecasts. Expert Systems with Applications, 42(7), 3480-3490.
Jadwal, P. K., Jain, S., Gupta, U., & Khanna, P. (2017, March). K-Means clustering with neural
networks for ATM cash repository prediction. In International Conference on
Information and Communication Technology for Intelligent Systems (pp. 588-596).
Springer, Cham.
Mitchell, S., & Thompson, C. (2017). Recent Developments in the ATM Industry. RBA Bulletin,
December, 47-54.
Neelakanta, P. S. (2018). A textbook on ATM telecommunications: Principles and
implementation. CRC Press.
Shafiq, M., Choi, J. G., Iqbal, M., Faheem, M., Ahmad, M., Ashraf, I., & Irshad, A. (2014, June).
Skill specific spoken dialogues based personalized ATM design to maximize effective

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A SURVEY ON HCI TECHNOLOGY FOR ATM
interaction for a visually impaired persona. In International Conference of Design, User
Experience, and Usability (pp. 446-457). Springer, Cham.
Shetty, D. K., Manjunath, K. V., Shetty, K., Chauhan, V., & Joshi, P. S. (2014). A Pilot Study of
Human-Computer Interaction issues related to Automated Teller Machine (ATM)-A Case
Study of Indian Banks. International Journal of Information Systems and Engineering,
2(1), 11-16. Baydin, A. G., Pearlmutter, B. A., Radul, A. A., & Siskind, J. M. (2018).
Automatic differentiation in machine learning: a survey. Journal of machine learning
research, 18(153).
Wells, H. G. (2017). The time machine. Oxford University Press.
Zandevakili, M., & Javanmard, M. (2014). Using fuzzy logic (type II) in the intelligent ATMs’
cash management. International Research Journal of Applied and Basic Sciences, 8(10),
1516-1519.