Human Resource Activities and Knowledge Assessment Task 1 & 2

This document presents solutions for the Activities and Knowledge Assessment Tasks 1 & 2, focusing on human resource management. It addresses various aspects of HR, starting with operational plan implementation by suggesting human resource requirements. It then delves into external business environment considerations, stakeholder communication strategies (particularly with employees), and methods for delivering HR services, including payroll administration and employee benefits. The assignment explores action plans, roles, and responsibilities within the HR team, along with metrics for monitoring service quality and methods for identifying and rectifying underperformance. It also covers systems for storing HR information, client satisfaction surveys, feedback analysis, and strategies for obtaining approvals. The document concludes by examining ethical behavior details and returns on investment from HR services.

Activities and Knowledge Activity- Assessment Task 1 & 2
Activity 1A
Imagine that your organisation’s operational plan includes the following three points:
 Providing WHS training to staff members
 Improving materials handling
 Providing counselling services.
Suggest five different human resource requirements which may be necessary in order to implement
the operational plan.
1. WHS policy
2. External trainer
3. Material handling standard and plan
4. External counsellor
5. Layout of objectives, scope and planning details
Activity 1B
1. Name three aspects of the external business environment that you may need to consider when
planning human resource requirements.
1. Social environment
2. Legal environment
3. Economic environment

Activities and Knowledge Activity- Assessment Task 1 & 2
2. Select one of the aspects identified in the previous question and explain one way in which this
may have an impact on an organisation’s human resource requirements. (You may refer
specifically to your own organisation where applicable).
The legal environment of a business greatly affects the human resource requirements of the same
while operating the different objectives. It has been noted that the legal impositions often affect the
rate of operations of an organization while addressing the human resource requirements of the same.
The understanding of the employee rights while avoiding exploitation are the major constituents of the
HR based legislations that are being imposed by the government or the State. Therefore, the
organizations take the initiative of designing the overall processes based on the understanding of the
legal bindings that the same might encounter while operating in a particular market situation.
Activity 1C
Identify one way to consult with your managers in order to identify human resource needs in their
areas.
The consultation with a manager plays an integral role while planning on the human resource needs
of an organization. In this relation, effective mode of communication is necessary for developing
cognition on the HR needs of an organization. Therefore, conduction of open discussions with the
manager would support in improving the rate of operations of the venture while operating in the
different markets. Moreover, the organization might take the initiative of holding briefing sessions
where the managers would specifically detail the HR needs of the venture for upholding the clarity of
communication.

Activities and Knowledge Activity- Assessment Task 1 & 2
Activity 1D
Read the following feedback from a member of staff:
“I am a practising Muslim and therefore need time and space to pray during the day. Whilst there are
places that I can do this within the workplace, I am often disturbed or find myself spending a long time
looking for somewhere suitable. “Suggest one thing that the workplace could do to ensure that the
member of staff feels that their religious practices are catered for.
 The organization might take the initiative of developing a common prayer room for the
employees with the objective of supporting their religious practices. The common prayer
room for the employees would enable the organization in adhering to the employee- centric
values while supporting the same in developing loyalty and trust among the workforce. The
provision for a common prayer room would enable the organization in not only adhering to
the religious rights of a Muslim employee but also for other religious practices, maintaining
equality in the practices.
Activity 1E
Choose a method of delivering human resource services and list the pros and cons of it.
One of the most important HR services is Payroll administration. Under the payroll administration
services an HR officer is required to provide the employees with complete knowledge of the payroll
system and deal with their queries for empowering the growth of their operations. Therefore, an
organization might take the initiative of introducing the e-HRM services as a delivery process for
making the employees aware of their payroll related queries.
Method:
The e-HRM system would be linked to the employee dedicated portals from where the employees
would be able to retrieve information on the payroll systems and thereby resolve their queries. The

Activities and Knowledge Activity- Assessment Task 1 & 2
integrated process would enable the HR of an organization in establishing effective communication
with the employees while keeping the same updated of the different processes in accordance to the
demand of the customers.
Pros Cons
 The e-HRM practice for payroll
administration would allow the
organization in establishing sound
communication with the employees.
The process of delivery would allow
the HR of the organization in keeping
the employees aware of the recent
changes in the payroll administration
process
 The miscalculations in the payroll
might affect the capability of the
organization in improving employee
awareness. On the other hand, the
lack of interactions in the process
might again restrict the capability of
the HR officer of the organization in
conveying or adhering to the queries
of the employees other than the
coded systems.
 The automation process of e-HRM
would assist the organization in
conveying appropriate information
which might be retrieved from any
convenient location. Therefore, the
application of the e-HRM as a service
delivery method would allow the
organization in adhering to the queries
of the employees even without the
presence of the HR officer in the
business
 The server related errors might affect
the capability of the organization in
addressing the payroll related
enquiries of the employees while
operating in the different markets. The
server related errors might restrict the
potency of the organization in
adhering to the enquiries made by the
employees.
Activity 1F
Working in pairs, select a human resource service of your choice and develop an action plan to
deliver this service.

Activities and Knowledge Activity- Assessment Task 1 & 2
- Human Resource Service: Employee benefits
The organizational HR officer is infested with the responsibility of empowering the
workforce through provisions on the employee needs. The benefits relating to health, medical
and life insurance would allow an organizational HR officer in maintaining the efficient
functioning of the systems in accordance to the demand of the employees. The HR service
relating to the employee benefits would allow an organization in empowering the employee
centric policies of the same while operating in the different markets.
- Action plan to deliver the service:
Goals Activities Timeframe Rationale
Conduction of
employee surveys
 Developing a
survey
questionnaire
for identifying
the healthcare
benefits related
needs of the
venture
 Conduction of
employee
surveys
 Gathering
consent of the
employees
 Developing
report
2- 3 weeks The employee
surveys would allow
the organizational
HR in assessing the
healthcare benefit
related needs of the
workforce
Consultation with
the hierarchy of
management and
revision of the
policy
 Undertaking
consultation
with the CEO
and the other
operational
managers
 Taking consent
from the
hierarchy and
the board
1- 3 weeks The consultation
with the hierarchy
and taking consent
from the same
would allow the HR
officer of an

Activities and Knowledge Activity- Assessment Task 1 & 2
members
 Developing
policy for the
organization
organization in
facilitating
uninterrupted
functioning of the
systems.
Implementation of
the service
 Developing
collaboration
with the medi-
claim service
providing
organizations
 Implementing
the healthcare
service
provisions
3- 4 months The implementation
of the healthcare
service provisions
for the employees
after collaborating
with the different
external service
providers would
allow the venture in
improving the scope
of successful
implementation of
the policy
Monitoring and
controlling activities
 Conduction of
employee
surveys after
the
implementation
of the benefits
policy
 Assessing the
feedbacks that
are provided by
the employees
In every 6 months The monitoring and
control activities
would allow the
organization in
identifying the
loopholes in the

Activities and Knowledge Activity- Assessment Task 1 & 2
 Empowering
alterations in
the process
flow if required
service proposition
and thereby
empower alterations
Activity 1G
Work in pairs and determine three roles or responsibilities of the human resource team.
1. Maintaining compliance with the labour laws and legislations
2. Undertaking recruitment of skilled employees while paying heed to the operational needs of
the venture
3. Developing payroll and benefits for improving the rate of operations
Activity 2A
Identify an internal or external stakeholder and determine how you would communicate effectively
with them.
Stakeholder:: Employees
Communication Channels:
The organization might take the initiative of improving the line of communication with the
employees through the utilization of dedicated portals, mails, debriefing sessions and open
discussion forums. The clarity of communication through the utilization of effective media
vehicles would allow an organization in empowering the operations of the workforce while
negotiating on terms of organizational success factors. Therefore, the use of effective media
vehicles would allow the organization in calibrating the operations in accordance to the
organizational needs.

Activities and Knowledge Activity- Assessment Task 1 & 2
Activity 2B
List three details which service agreements should include.
1. Billing structure
2. Late payments
3. Scheduling
Activity 2C
Identify one way to communicate relevant information about service specifications, performance
standards and timeframes.
 Information may be communicated by: The information might be communicated through
personalized mails with the objective of making the clients or the employees aware of the
service specifications, performance standards and the timeframes. Utilization of personalized
media vehicles would allow an organization in providing the clients with information based on
the needs of the customers or the employees.
Activity 2D
List three examples of training support.
1. Employee survey
2. Debriefing session
3. Employee feedback
Activity 2E
Choose a human resource service and list three metrics you could use to monitor its quality.
Human resource service: Recruitment
Metrics that can be used to monitor recruitment may include:
1. Improvement of productivity by 3% within the next 6 months
2. Enhancement of quality by 3% within the next 1 year
3. Induction of skilled personnel in the workforce by 7% within the next 2 months

Activities and Knowledge Activity- Assessment Task 1 & 2
Activity 2F
What may you need to monitor to ensure services are being delivered? List three different answers.
1. Surveillance reports from the team leads
2. Performance assessment activities
3. Internal audits
Activity 2G
1. Document one way in which you can identify underperformance of the human resource team or
service providers.
 The manner in which the underperformance of an HR team or service providers might be
noted is through internal employee audits. The audit would allow the organization in
conducting surveys and develop cognition of staff satisfaction in the organization.
2. You have identified that the human resource team is underperforming. Suggest one method of
rectifying this.
 The rectification of the underperformance of the HR team or service providers might be
rectified through upholding communication with the same. The communication with the HR
teams would allow the organizational management in making the same aware of the
different factors that are contributing to the underperforming state of the HR personnel and
thereby advice the same on different practices which would enable the organization in
rectifying the issues.
Activity 2H
What returns on investment may human resource services produce? Suggest three different answers.
1. Productivity of the organization

Activities and Knowledge Activity- Assessment Task 1 & 2
2. Increasing quality of the performance in accordance to the common objectives of the venture
3. Developing standardized operations for the long term sustenance of the business.
Activity 3A
List two examples of systems for storing human resources information.
 Cloud computing systems
 E-HRM operational systems
Activity 3B
To ensure that the human resources team is providing a quality service, it’s important to determine
client’s level of satisfaction. List five factors of satisfaction that you can survey.
1. Loyalty of the clients
2. Increased retention
3. Developing a steady client base
4. Improved quality of the propositions
5. Minimization of resource costs
Activity 3C
Give two examples of questions you can use to capture client feedback.
 Are you facing any issue with the services that are being provided by the organization?
 What are your recommendations?
Activity 3D
You have received the following feedback from a recent survey seeking client feedback on the
provision of human resources:
 Staff not always aware or in consensus on the appropriate path to take
 Lack of available computers when needed.
Identify two changes that you might make to human resources in response to these two points.

Activities and Knowledge Activity- Assessment Task 1 & 2
Relevant changes may include:
1. Devising strategies for improving the communication technologies among the different
departments
2. Increasing the availability of the computers in the offices for maintaining the effectiveness of the
operations
Activity 3E
How can you obtain approval from managers? Identify three different answers.
1. Devising proposal for the operations
2. Meeting sustenance related objectives
3. Estimation of the economic benefits of the change in the organization
Activity 3F
List three methods of support which can be provided in response to agreed change processes across
an organisation.
1. Transparent Interaction
2. Appropriate induction system
3. Monitoring and control activities
Activity 4A
Where can you find details of required ethical behaviour? List two different answers.
1. Legislations
2. Organizational policy statements
Activity 4B
How should you investigate complaints about unethical conduct? (Explain in 75-100 words)
The investigation of unethical conduct would be made through the conduction of internal
staff surveys and individual interviews. I would take the initiative of holding one- on- one

Activities and Knowledge Activity- Assessment Task 1 & 2
interactions with the different stakeholders for identifying the source of unethical behaviour.
Again, the conduction of surveys would enable me in cross- checking the relevance of the
issues. After assessing the issues I would take the initiative of creating effective strategies
with the purpose of minimizing the unethical behaviour in the form of policy statements. The
policy statement with certain penalties would enable me in reducing the rate of unethical
behaviour in the organization.
Activity 4C
List three examples of confidential information.
1. Business information
2. Employee information
3. Customer information
Activity 4D
Determine three appropriate responses to unethical behaviour.
1. Evidence based action planning
2. Following the complete company procedure for operations
3. Developing policy for avoiding unethical behaviour in the organizational context
Activity 4E
Suggest two ways to ensure all persons responsible for human resource functions understand
requirements regarding their ethical behaviour.
1. Induction session with the HR personnel while making the same aware of the organizational
policies relating to the treatment of unethical behaviour
2. Conduction of Open discussion forums for clearly communicating the priorities of an organization
relating to unethical behaviour in the business