Human Resource Management: Detailed Assessment Plan & Instructions

This document presents a detailed assessment plan for Human Resource Management, including assessment instructions and various tasks. It covers elements such as assessment methods, instruments, and resources required for both written and practical assessments. The plan addresses workplace health and safety issues, privacy considerations, and reasonable adjustments for students. Specific assessment tasks include answering descriptive questions, analyzing case studies, and participating in role-play scenarios to demonstrate communication skills and understanding of workplace safety. The document also includes assessor guidelines and checklists for evaluating student performance. Desklib provides access to similar solved assignments and past papers for students.

Running head: HUMAN RESOURCE MANAGEMENT
Human Resource Management
Name of the Student
Name of the University
Author Note

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Step 1 - Assessment Plan
ASSESSMENT PLAN
Unit name and code PUACOM002B Provide services to clients
Purpose of the assessment This unit describes the skills and knowledge to interact with
interact with internal and external clients
This unit applies to all workers who have a requirement to
communicate with clients as part of their public safety role.
This may include both those workers who have a specific client
contact role, as well as operational workers who come in to
contact with members of the public as part of their duties.
Target group VET Students completing a course that this unit is part of
Context of assessment Training and Assessment Environment
Written as well as practical components assessment
classroom based
Specific needs of the cohort/individual
being assessed
All students have completed an LLN prior to their
enrolment
There are some students who possess effective minor
difficulties. However, none of that is supposed to hinder
their ability for achieving competency in the unit.

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Personnel involved in the assessment
process?
Narelle Ward
Assessment information and evidence requirements
Assessment methods
Assessment instruments required
for each method
Unit requirements
this meets (PC1.2,
PE2, KE4 etc.)
1 Written test
Written questions
Instructions for candidate
Marking guide for assessor
See mapping at end
of document
2
Practical Tasks
Instructions
Company Policy & Procedures
Observation Check list
See mapping at end
of document
3 Group Discussion/Question Discussion/Question Guideline for
the assessor
Observation Checklist
See mapping at end
of document
Resources
Specialist support (if applicable/required)  Access to the internet and library
 After class programs
 Access to employees
 integration aids
Any tools or equipment required for Desk, chair, computer

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assessment
Any materials required for assessment Company policy and procedures folder
Any other resources required for
assessment (for example, supporting
documentation)
Computer manual
Any human resources required for
assessment (for example, other workplace
personnel, clients/customers etc.)
Not required for this unit
Assessment arrangements
Timeline for assessment – when will each
item be assessed?
The two assessments will be completed within the
delivery of the unit
How long will be given to each
assessment?
Written Assessment 30 mins
Written assignment 2 30 mins
Group Discussion 30 mins
Is integration of activities possible? The group discussion will lead into the practical
assessment
Assessment arrangements continued
Work health and safety issues that may No additional health and safety issues are expected for

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impact on assessment activities being
conducted
this assessment plan. It is expected that students will
have a safe environment at all times.
A sight safety assessment will be made as part of the
group discussion assessment
Privacy/confidentiality issues that may
impact on assessment activities/portfolios
submitted
None at this stage as they will be handed to the assessor
directly
Any other issues that may impact on
assessment activities (for example,
sustainability)?
The practical assessment will be rescheduled if there is
power shortage
Any reasonable adjustments identified? Students may need additional time for assessments and
this is available if required
Where will assessment outcomes be
recorded?
All the students will be provided with a cover sheet where
the assessor will be able to record the feedback as well a
the outcome. The final results of the unit will be recorded
in the LMS
Date of each assessment to be
submitted/conducted
All assessments are to be submitted and conducted with
the time allocated for the unit.

5HUMAN RESOURCE MANAGEMENT

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Step 2 - Assessment Instructions and Instruments
DEVELOP THE ASSESSMENT - Assessment Task Instructions
ASSESSMENT TASK INSTRUCTIONS
Unit code and title PUACOM002B Provide services to clients
Workplace/Location Classroom/ Simulated office environment
Purpose of assessment This unit describes the skills and knowledge to interact with interact with
internal and external clients
This unit applies to all workers who have a requirement to communicate
with clients as part of their public safety role. This may include both those
workers who have a specific client contact role, as well as operational
workers who come in to contact with members of the public as part of their
duties.
Context of assessment Training and Assessment Environment
Written and Practical components assessment that are classroom based
Resources required for
assessment
Assessment Task 1
PC and Microsoft Office
Login details for IVET student portal
Pen or Paper

7HUMAN RESOURCE MANAGEMENT
ASSESSMENT TASK INSTRUCTIONS
internet
Assessment 2
PC and Microsoft Office
Login details for IVET student portal
Pen or Paper
Safety considerations All the students are subjected to work within the classroom setting as well
a work under the supervision of the assessor during the exam.
All tasks needs to perform within a classroom and should be monitored by
the trainer all the time.
Students should be warned about the consequences of using the internet for
personal reasons.
Students should be warned in case any hazards are present in the room.
Instructions to the
candidate:
Assessment 1
In this assessment, the student needs to answer 5 descriptive questions
based on the unit. The chief focus of Assessment 1 is to enhance the
knowledge associated with the communication skills of the student.
Students need to answer the questions so that the assessor can understand
his or her understanding of the processes that need to follow for ensuring

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ASSESSMENT TASK INSTRUCTIONS
client satisfaction.
The mentioned test is a open book test and needs to be completed within
30 minutes
Resources required:
PC and Microsoft Office
Login details for IVET student portal
Pen and Paper
internet
Assessment 2
In this assessment students need to read a case study provided to them and
answer the question associated with the case study on an reflective manner.
This assignment has been designed to assess the knowledge as well as
skills of students that have been gained by the same throughout the course.
The mentioned test is a close book test and needs to be completed within
30 minutes
Resources required:
PC and Microsoft Office

9HUMAN RESOURCE MANAGEMENT
ASSESSMENT TASK INSTRUCTIONS
Login details for IVET student portal
Pen or Paper
Conditions of Assessment
 Students must attempt all parts of each assessment task.
 For students’ performance to be deemed satisfactory in this
assessment task, they must satisfactorily address all the assessment
criteria. If part of this task is not satisfactorily completed students
will be asked to complete further assessment to demonstrate
competence.
 Students will be provided feedback on their performance by their
Assessor. The feedback will indicate if they have satisfactorily
addressed the requirements of each task or indicate the task(s) not
satisfactorily addressed and indicate what tasks they must re-
attempt at a later date to demonstrate satisfactory performance.
 Students have the right to appeal the outcome of assessment
decisions if they feel they have been dealt with unfairly or have
other appropriate grounds for an appeal.
What needs to be
submitted?
Assessment task 1
Students are required to complete a portfolio of work that includes all of

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ASSESSMENT TASK INSTRUCTIONS
the items listed below.
Observation Checklist completed by assessor
Completed computer work tasks
Assessment task 2
Students are required to complete a portfolio of work that includes all of
the items listed below.
Observation Checklist completed by assessor
Completed computer work tasks
Resubmission
In case any student is unable to gain satisfactory marks after his or her 1st
completed submission, he/she will be provided with a second chance of
resubmission. However, this time they have to work only on the questions
they have not gained satisfactory marks.
Reasonable adjustments
(assessor to indicate
possible adjustments):
Students are encouraged for contacting their trainer prior to attempting this
task in case they do not understand any part of this task or in case they
have any learning issues/ requirement that may prevent them when
attempting any part of the assessment.

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ASSESSMENT TASK INSTRUCTIONS
Assessor name Date
Assessor signature