MBS688 Assignment 2: Bank Branch Manager Job Description

This report analyzes the job description and specifications for a Bank Branch Manager, focusing on the key responsibilities, required skills, and qualifications. The document outlines the job identification, objective, duties, and responsibilities, emphasizing the need for strong leadership, financial acumen, and customer service skills. It details the relationships the manager must maintain, the necessary knowledge of banking procedures, and the ability to solve problems and exercise authority. The report also covers accountability, special circumstances, performance standards, and required experience and qualifications. Furthermore, the reflection section provides insights from an interview with a Bank Branch Manager, highlighting the importance of leadership, team management, and client service in ensuring the success of a bank branch.

Running head: ACQUISITION OF HUMAN RESOURCE MANAGEMENT
ACQUISITION OF HUMAN RESOURCE MANAGEMENT
Name of the Student:
Name of the University:
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1ACQUISITION OF HUMAN RESOURCE MANAGEMENT
Job Description
Job Title: Bank Branch Manager
Location- Perth
Job Descriptions
Job description
Job identification  The Branch Manager will primarily be
liable for managing and supervising
branch in Perth Location.
Job objective  Must be proactive in maintaining all the
operations of the branch and handle all the
departments accordingly.
 Must be supervising all the administrative
functions properly.
Duties and responsibilities  The Branch Manager will primarily be
liable for managing and supervising
branch in Perth Location.
 Will primarily administer financial
reporting, staff recruitment and generate
branch revenue. Primary duties will

2ACQUISITION OF HUMAN RESOURCE MANAGEMENT
include assisting customers.
 Supervising staffs and most importantly
offer exceptional client services.
 Must be involved in major operational
activities and take major regulatory
decisions for the branch.
Relationships  Maintains as well as executes all
essential banking actions and processes
 A branch manager should be able to
maintain potential relationships with the
clients, employees and the stakeholders.
 Should be responsible in maintenance of
client relationships and intra
organisational relationships.
knowledge  Organize financial statements and review
for Perth Branch
 Profound aptitude to cooperate with new
and current customers (Epure & Lafuente,

3ACQUISITION OF HUMAN RESOURCE MANAGEMENT
2015).
 Must have profound knowledge of credit
and financing strategies and procedures
 Must be fluent with accounting and
strategic procedures.
 Must possess high reasoning and tactical
skills.
Problem solving  Excels at securely and efficiently tracking
cash deposits
 Must be rapid with decision making
through a quick problem solving.
 Must be fluent with procedural skills and
procedural learning.
 Must be able to translate experiential
knowledge.
 Must be able to take hurdles and apply an
effective problem solving approach to
settle employee and client conflicts
 Must have strong conflict resolution
skills.
authority  Deliver key input into exhibitions and
reports to the regulator, boards and

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management committees (Srivastav &
Hagendorff, 2016).
 Should be able to maintain an authority
over the other managers and employees
and must have leadership skills.
 Must exhibit proper leadership and
authority skills in management of new
projects and during implementation of
new strategies.
 Must be able to differentiate his powers
depending on the situation.
Accountability  Deliver risk based data, revise as well as
practice efficiency, root cause and
leanings to improve the general
effectiveness within Commission for
Instruments and Methods of Observation
(CIMO)
 Is accountable for any major incident
occurring at the branch and is responsible
for providing the ‘right causes’ with
complete veracity, to the higher
management.

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 Is responsible for the daily operational
processes.
 Is responsible for quality of operations
and client servicing delivered on a regular
basis.
Special circumstances Must have the discretion to act under critical
situations
In certain emergency conditions, the branch
manager is the first person to take control
using his authority and powers.
Performance standards  Develop approaches to advance quality
assurance competence across the business
 The branch manager is responsible for
maintenance of quality standards in
delivery of the services and maintaining
the quality relationships with the clients.
 The performance standard of each
employee and staff has to be reported
back to the branch manager and the
branch manager should be assessing the
individual performance standard of each
employee working in the branch.

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Trade union / process associations & licences  Have a Mutual Funds accreditation from
recognized organizations.
 The manager should have the educational
Job Specifications
Job Specifications
Experience  At least a relevant five years of
experience in the banking and finance
industry.
 Should have a relevant successful
experience with managerial and
management field
 Should have proper documents of the
experience.
• Personal characteristics  Profound awareness of banking,

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economics, business accounting,
costing, cost accounting and cost
counting standards. Other skills must
include attention to details,
organisation skills and good
interpersonal skills (Epure &
Lafuente, 2015).
 Should be industrial and tenacious –
given the banking and financial
processes.
 Should be multi – working,
collaborative and have strong
transitional skills.
 Must have mathematical analytic
intelligence and verbal linguistic
abilities as well.
 Must be skilled and self-motivated.
 Must be employee and client friendly.
 Must be able to focus on minute
details over a long period of time.
 Must have strong research and proof
skills.
 Must have strong reasoning and

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conflict resolution skills.
• Knowledge, Skills and abilities  Excellent Computer Skills, relevant
involvement in financial software, Ms
Office Suite
 Should have strong computing and
analytic skills
 Must be good speaker and should be
able to use the right rhetoric devices in
order to persuade the work force.
 Must have attention to details, fast
reasoning and analysis skills.
 Must have strong tacit knowledge and
procedural knowledge as well.
 Should have mathematical- analytical
skills and practical intelligence to
resolute the conflicts and to enhance
the quality of day to day work
scenario.
 Logical decision making is important.
• Qualification  Bachelor’s degree from any

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recognized university in finance,
computer science, business in finance
or interrelated domain.
Masters’ degree in finance associated field
will be given greater priority
The degree must be from a regular accredited
university.
• Special requirements  Branch Managers are required to have
a Mutual Funds accreditation from
recognized organizations like
Australian Investors Association or
the International Investment Funds
Association
Ideal industry background  Ideal background due be a banking,
accounting and finance.
 Any background that has processes
blended with the banking operations is
an ideal background.
 Economics with mathematics and
business backgrounds are efficient as
well.
• Ideal current organisation  Ideal current organization can be a

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multinational banking and financial
organization.
• Ideal current position
And Career Path (route up)
 An ideal position will be assistant
bank manager.
 From the current position, sufficient
experience and guidance from the
senior managers will help the
individual to get a promotion to bank
branch manager.
 Regular monitoring by the seniors and
differential practices are very critical
and taking up the right up skilling is
very important to route up the career
path to a bank branch manager.
 Right planning and strategic, relevant
work experiences are required.
• Remuneration  Average salary of Branch Manager
post will be A$ 64807.78

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Reflection
Fundamental task of Bank Manager is to deliver leadership to their employees and offer
exceptional services and increase performance of particular bank branch in which they have been
assigned (Srivastav & Hagendorff, 2016). Role of bank branch managers are considered to be
critical since they obtain the accountability of branch’s performance and accomplishments.
Moreover, to guarantee performance and activities of branch at an outstanding level, Bank
Managers must obtain expert knowledge of every side of their branch’s procedures. Furthermore,
they should principally focus on areas efficiently set-up production goals and motivate
employees to reach and outstrip such objectives and perform periodic internal reviews of
banking processes with Advanced expertise and understanding of banking and economics best
practices along with laws, principles and state, national or local guidelines.
While gathering insights from the interview of Mr.Amritpal Singh, Branch Manager of
Barclays Bank, Perth Australia, I have obtained the knowledge that bank Managers primarily
direct the schedules of assistants besides usually report to a local manager. Additionally, the
demand for Financial Managers mainly includes Bank Managers who are predictable to upsurge
7 percent through 2024 as per the Bureau of Labor Statistics. To my understanding, efficient
bank managers must efficiently lead the team to implement and supervise client and consultant
views of transactions and track customers and consultants through the procedure of valuation and
payment. Furthermore, they should efficiently set-up production goals and motivate employees
to reach and outstrip such objectives.
Periodic internal reviews of banking processes is important. Overall success of
bank managers mainly lay on guaranteeing highly exceptional banking services to maintain
competition in the sector (Noe et al., 2017). While, interviewing Mr.Amritpal, I have understood