Human Resource Management Report - Chocolate Presence Analysis

This report delves into the realm of Human Resource Management (HRM), examining its core functions and significance within an organization. The report uses Chocolate Presence, a small-scale business, as a case study to illustrate the practical application of HRM principles. It analyzes the purpose of HR functions such as planning, recruitment, selection, reward, performance management, and training and development, highlighting their importance for Chocolate Presence's growth. The report evaluates current selection methods, proposing improvements to enhance the recruitment process. Furthermore, it explores person specifications, advertising methods, and job vacancy recommendations. The report also discusses the benefits of graduate training schemes, flexible working arrangements, and motivation theories. Employee engagement, its link with employee relations, key engagement approaches, and UK employment legislations are also evaluated. The report concludes with a comprehensive overview of HRM practices and their impact on Chocolate Presence.

HUMAN RESOURCE
MANAGEMENT

Table of Contents
HUMAN RESOURCE MANAGEMENT.......................................................................................1
INTRODUCTION...........................................................................................................................3
TASK1.............................................................................................................................................3
a. Purpose of HR functions and its importance to the organisation.......................................3
b. Strength and weakness of current selection methods.........................................................5
c. Evaluation of two potential improvements for chocolate presence....................................6
TASK2.............................................................................................................................................6
a. Person specification for the role.........................................................................................6
b. Advantages and disadvantages of current methods of advertising.....................................9
c. Recommendation for job vacancy advertisements...........................................................10
CONCLUSION..............................................................................................................................10
TASK3...........................................................................................................................................11
a. Benefits of graduates training schemes and internship to both organisation and employees
..............................................................................................................................................11
b. Flexible Working arrangements and their benefits .........................................................12
c. Evaluation of Motivation theories for workforce.............................................................12
TASK4...........................................................................................................................................14
a. Employee engagement and its link with employee relation in Microsoft........................14
b. Evaluation of key approaches to engage workers and the manner it improves
communication at the workplace..........................................................................................14
c. Important aspects of UK employment legislations...........................................................15
CONCLUSION..............................................................................................................................16
REFERENCE.................................................................................................................................17

INTRODUCTION
Human resource management is the act of recruitment, selection, training, compensation,
performance appraisal, etc. to the people working in the organisation (Moutinho and Vargas-
Sanchez, 2018). The HR department of the organisation plays a vital role in enhancing the
development of the employee performance by identifying and satisfying their needs and
demands. In this report, organisation which is to be considered is Chocolate Presence, that
operates business at small level. This company is expanding its business operations in North
Yorkshire that renders the customised and tailor made chocolates as per the requirements of the
customers. This report will explain the purpose and function of HRM and the different HRM
practices which can be applied in the work related context. Along with this, to engage workers
and improve communication at workplace, a number of approaches are highlighted. Furthermore,
some important aspects of employment legislations of UK are also elaborated.
TASK1
a. Purpose of HR functions and its importance to the organisation.
Human resource management considered as an important function of an organisation,
which handles all the aspect related to workforce planning, employee engagement, development
of skills and knowledge of workers and more (Omotayo, 2015). This function is related with
proper recruitment, training and management of manpower in an organisation. It is the
responsibility of HRM department to provide timely and relevant guidelines for better
performance of workforce. It also includes providing a motivated and safe environment to
employees to improve their work performance. For better efficiency of workforce every
organisation has to perform HR function, irrespective of its size or sector. Even medium or
small size organisation like Chocolate presence (a niche company focusing on a particular
product), are needed to perform HR function to improve the quality of their workforce which
will ultimately results in better quality product and increases sales quantum and profitability of
organisation. HRM perform a large number of functions which can be categorised as operative
(related with operation like recruitment and selection, training, etc.), managerial (like planning,
organising, etc.) and advisory (advice to top management or departmental head).

Main functions and purpose of HRM :
Planning
This function includes anticipating or determining the hiring need of organisation and
proper description or planning about the sources of recruitment to meet the current and future
requirement of hiring new employees for organisation (Paillé and. et. al., 2014). The main
purpose of planning function for Chocolate presence is to provide quality and skilled employees
which are considered as most valuable asset for an organisation. Proper planning avoids shortage
and surplus of workforce i.e. providing a balance between demand and supply of employees and
helps in achieving timely goals. The present company is going to make use of proper planning as
by providing timely incentives and number of benefits to workers, for motivating them to do best
output for enhancement of customer experience. Hence, such planning reduce the risk of
uncertainty and employee have improved their efficiency.
Recruitment and selection
It is one of the most important function on which the quality of employee or workforce
depends. This include attracting, screening and selecting most suitable and qualified individual
for a particular job. Main purpose of recruitment and selection process in Chocolate presence is
to attract the qualified applicants and to reduce cost of employing an incompetent or unquantified
employee (Omotayo, 2015). Management of present company can make changes regarding with
the hiring process like giving equal employment to candidates, by ensuring that any type of bias
could not occur. This would provide opportunities to eligible candidates to work in this company
and give more contribution in enhancement of business growth.
Reward
This function includes rewarding an employee for their efficient work. Reward not only
includes salary but it also includes other incentives in form of growth opportunities, status,
recomposition and a well satisfying work conditions or atmosphere. In Chocolate presence, the
main purpose of reward function is to motivate their employees to work with more efficiency for
timely achievement of goals.
Performance management
This function include timely performance analysis or review, conducted by manager or
head to review the performance or effectiveness of an employee (Ployhart and. et. al., 2014).

Main purpose of conducting performance analysis in Chocolate presence is ensuring that
employees should remain productive and should timely increase or enhance their skill.
Training and development
T&D is a process for increasing, enhancing or modifying skills or attitude of an employee
through proper learning or training experience. It aims mainly to overall professional
development of an employee for better future growth of organisation. Main purpose of this
function for Chocolate presence is it helps in developing new abilities and make them more
efficient and productivity. Proper training also ensures the quality of product.
The main problems faced by today’s organisation is related with high employee turnover
which has caused shortage of employees, and reducing quality of product. (Omotayo, 2015).
Therefore, Chocolate presence should focus more on its recruitment and selection process to
employ more efficient and qualified persons to reduce its employ turnover and also adopt a
proper training process to increase the productivity and skills of employees which results in
delivering quality product, thus increase the sales and profitability and also ensures future growth
and development. In today's business world, organisation have become more dynamic in the
business process and changes are done as per the requirement in market. So HR of Chocolate
Present must provide proper training and development programme to employees in order to
increase skills which will be helpful in making quality offering (Importance of Training &
Development in Organizations, 2019). By proper training and development programmes may
adherence to quality standard. Whereas organisation can make use of appraisal techniques which
help in increasing the efficiency of the organisation.
b. Strength and weakness of current selection methods.
Chocolate Presence that operates business in North Yorkshire, at small level needs to hire
efficient workers for improving the quality of products. This would help in increasing the further
growth by producing quality chocolates and meeting expectation of customers. Therefore,
different methods by which HR managers of present company can hire most eligible workers are
given as below –
 Assessment Test – Here, by creating assessment test of English comprehension and
Maths test, basic but most important skills of applicants can be measured. In this regard,
if applicants can score at least 50% then they can clear these exams and move to further

interview round after checking on references (Omotayo, 2015). This selection method has
its own disadvantages and advantages which can be seen below-
Strengths Weaknesses
It provides a guideline in measuring the
performance of various applicants and on that
basis suitable candidates are selected.
It can be unreliable in some cases as skills and
ability of candidates may not be judged
properly.
Assessment tests are cost effective as
compared to other means of selection.
Sometimes, these tests are unfair because
person conducting them may be bias towards
certain candidate, because it includes a
structured interview pattern (Moliterno, 2014).
Therefore, if any person knows the existing
employees of an organisation, then they can get
information of the particular pattern. This may
increase chance of their selection more than
others, so it creates biasedness in hiring
process. This may be a reason why applicants
of Chocolate Presence complaining about
unfairness of tests.
 Interviews – After clearing assessment tests, an interview is conducted for applicants in
order to select suitable candidate (Ployhart,2014). In this organisation, interview is just an
informal chat between interviewee and interviewer and it takes around 15 minutes. It has
both merits and demerits which can be seen below-
Strengths Weaknesses
This method helps in building relationship
between interviewer and candidate by creating
mutual understanding and cooperation
(Moliterno, 2014).
Interview method is costly as compared to
other modes of selection. It is expensive to hire
a person to interview others.
By interview, company can select suitable
candidate among various applicants with the
It takes a lot of efforts and time for conducting
interview. Preparation of interview and its

help of proper communication. interpretation is time consuming.
c. Evaluation of two potential improvements for chocolate presence.
In this organisation, it can be seen that customers are not satisfied with the quality of
chocolates. Customers have to wait for long time in line and they are complaining that standard
of some items is not as high as it used to be. For this, company should add analytical tests which
refers to a material testing in a broad term it used to describe the various techniques which are
used to identified characteristics and capabilities of individual. This test helps in measuring the
candidate’s ability in terms of logical and high order thinking skills to resolve a situation
(Moliterno, 2014). This would help Chocolate Presence in recruiting best employees who are
able to work as per business demand.
Chocolate Presence is adopting various recruiting method of hiring employees. HR is
using online portal and also provide notice board of job vacancies in order to attract more
candidates. This company can hire a proper recruitment team in order to eliminate unfairness in
selection process. It can also conduct other tests in addition to assessment tests like IQ, aptitude,
or personality tests. These processes will help the organisation in selecting more appropriate
candidates from selected individual. It will aid in removing injustice in selection procedure and
candidate who truly deserves will be hired.
TASK2
a. Person specification for the role.
Job description is the type of document which will be used by Chocolate presence in
order to provide scope, responsibilities, task and different working conditions which relates to
the job listing process within the organisation (Mao and. et. al., 2016). This will help in
providing the skills, qualifications, roles and responsibilities, etc. for the company that will be
needed in the candidate for the vacant job position. Therefore, the following is the job
description for the Chocolate presence:
Job description
Job title Receptionist
Department/Section HR and front desk

Reporting to Manager and HR
Main purposes of job  Main job is to greet people who visit the organisation.
 Facilitate them with the great gesture and dignity.
 To make calls at office hours and solve the quires of
employees and staff.
Key tasks  Have proper record of clients as well schedule the
meeting as per the given time.
 The other roles are to manage the couriers and as well as
keep the reception areas clean and hygienic.
 Sorting of letter and bills and also provide customers
support service.
Responsible for
equipment/materials
 The major is responsibility is to look after the light and
stationery which are used in office.
 Maintain the rules and regulation within the
organisation.
Person specification
The person specification is another important document which will depict the certain
skills that are required to have in the candidate so that task can be accomplish effectively and
efficiently (Gatewood, Feild and Barrick, 2015). This will provide a proper guidelines regarding
the educational requirements, trainings, etc. of the candidate in order to hire them for Chocolate
presence. The following is the person specification document:
Basis Essential Desirable
Qualifications Good standard of general NVQ in customer service.

education.
GCSE Mathematics.
GCSE English.
This is known as national
vocational qualification which
is related to the competence
base qualification. It also refer
the skills and knowledge need
to do job effectively.
Experience Practical experience of
working with others.
Experience of using own
initiative.
Good customer service.
Experience of working with
general practice reception
environment.
Practical experience of
computerised recording
system.
Skills Communication skills which
includes both written and oral.
Effective IT skills.
Time management and
capability to work within the
set deadlines.
Problem solving skills.
Willingness to learn and use
initiative to develop efficient
working systems within the
office team.
Individual must take
responsibility to perform
activities in a well-defined
manner.
b. Advantages and disadvantages of current methods of advertising.
For hiring a candidate, it is very crucial for the Chocolate presence to make use of
different methods of advertising so that the interested candidate will be aware of the vacant job
position in the organisation (Ding and. et. al., 2015). There are certain existing methods which
will be used by the organisation internally and externally as well. The following are the methods
discussed below which will help in knowing the present methods for advertising the jobs in the
company.
Internal method
Advertising the vacant job position to the employees

When the existing workforce has been made aware about the vacant job position
within the company then they will be able to work harder in order to prove their skills and
capabilities which will lead them to higher level. The chocolate presence will make the
existing employees aware by using email wherein the mail will circulate within the staff.
The official website of the company will be updated regarding the new job opening or
career section on the intranet. Furthermore, the notice can be placed inside the
organisation regarding the job such that, it will eye catching and staff will be easily known.
HR managers of this company can use social media job promotion, web sourcing and
referrals from the employees or from the management.
Advantages Disadvantages
With this method, the cost of hiring will be
reduced and also it will minimise the time of
conducting different process of recruitment and
selection because the Chocolate presence will
be already aware of the skills and capabilities
of the employees who will going to apply for
jobs. This process also helps in to grab the best
talent from the candidate's. As this kind of
techniques help in attracting more individual
with experience and skilled employees.
When the job advertisement is placed inside the
organisation for hiring the person, then this will
create restriction for the Chocolate presence in
order to bring fresh and innovative talent. With
this, the company will lack the development
and growth in the market.
External method
Advertisements on social media
The concept of social media is increasing at greater rate. It is treated as one of the most
important aspect for advertisements in the company (Crawford, 2014). This is because it helps in
tapping the large number of candidates and makes them aware about the job. It is possible due to
the presence of greater number of candidates using social networks everyday. For instance, the
Chocolate presence has created a physical notice board outside the building to attract more and
more and more candidates. This is treated as one of the most powerful and effective candidate
sourcing channel.

Advantages Disadvantages
The company will be able to tap limited
number of candidates within the minimum
time and less cost. It will help in bringing new
and innovative person for the company who
will brought different and unique ideas.
The major drawback of notice broad is that it is
not able to attract more and more candidates.
There is limited choice for the company to hire
the employees. The chocolate presence will
require certain additional resources in order to
manage and handle the presence. This further
needs immediate and everyday requirements.
c. Recommendation for job vacancy advertisements.
In order to improve job vacancy advertisement, to attract most eligible candidates, it has
been recommended to Chocolate Presence that the best way is to adopt the process of
digitalisation. This has been made possible with the growing technologies and growth of
digitalisation, where placing job advertisements on different websites like jobtome.com, CV
Library.com, jobs.com and social media, will help in attracting candidates who are seeking jobs
for respective positions. The candidates gets the knowledge regarding the vacant job position by
getting registered themselves on such websites and they receive mail and direct messages
regarding the vacant job positions (Cooke, Saini and Wang, 2014). Therefore, internet plays a
vital role but at the same time it has some major drawbacks which are discussed below:
Strength Weaknesses
 The Chocolate Presence will be able to
reach the wider section of society
within a limited time.
 This is one of the most cost effective
way through which the candidates can
be made aware about the vacancy in the
company.
 Since by using internet, the company
will be able to tap large number of
candidates everyday, so they must
concentrate on avoiding unqualified
person who does not fir best for the job.
 It needs stable and proper internet
connection and loss of this can leads to
creating hurdles in accessing files
online.

 The employer brand is very much
important in generating interest in job
opening and which help organisation to
hire employees faster.
CONCLUSION
From the above two task it has been summarised that human resource management is
very crucial function of business organisation. It has different roles and functions which are
required to be taken into consideration like recruitment, selection, training, etc. Furthermore,
there are different approaches of recruitment and selection like internal, external, interview, test
that helps the organisation in hiring and selecting a suitable candidate. For this, the job
description and person specification has been developed which has been made and posted on the
external sources in order to hire the suitable candidate.
TASK3
INTRODUCTION
Human resource management deals with effective management and maximisation of
performance of workforce of an organisation. It includes hiring well qualified individuals,
providing training and motivating them to work with maximum efficiency to increase the overall
growth and productivity of organisation. Microsoft is an American multinational technology
company headquartered in Redmond, Washington. It deals with manufacturing, licensing, and
selling of computer software, personal computers, consumer electronics and other related
services. This report is based on training schemes and internships of Microsoft and evaluate their
benefits for both organisation and employee (Sheehan and. et. al., 2014). It includes a description
about flexible working arrangements for staff and also focus on how Microsoft motivates its
worker.
a. Benefits of graduates training schemes and internship to both organisation and employees
Microsoft is an American based multinational technology company that deals with
developing, manufacturing, supporting and selling computer software. It offers various training
schemes and internship programmes in order to develop efficiency and performance of
employees (Omotayo, 2015). Microsoft offer graduated training schemes and internship