This case study examines the Human Resource Management (HRM) practices at Costa Coffee, a multinational coffee house chain. The study provides an overview of Costa Coffee, its values, and the purpose and functions of HRM within the organization. It delves into recruitment and selection approaches, evaluating their strengths and weaknesses. The report further analyzes the benefits and effectiveness of various HRM practices, including workforce planning, training and development, and performance management. Employee relations, engagement strategies, and key areas of employee legislation are also discussed. The case study concludes by assessing the application of HRM practices, highlighting their impact on the company's success and growth. The analysis covers various aspects of HRM, from staffing and training to performance appraisal and employee relations, providing a comprehensive view of Costa Coffee's HR strategies.
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