Human Resource Development: Training and Evaluation Report

This report provides a detailed overview of Human Resource Development (HRD), exploring various training methods and evaluation techniques within an organizational context. The report begins with an introduction to HRD and its importance in organizational grooming. It then delves into a comparative analysis of training needs at different levels within ASDA, a UK-based supermarket chain, highlighting the specific requirements for top, middle, and line management. The report then examines various training methods, including job mentoring, workplace training, and e-learning, discussing their advantages and disadvantages. A significant portion of the report focuses on a systematic approach to training and development within ASDA's IT department, outlining the processes of defining training needs, setting objectives, planning and implementing training, and evaluating its effectiveness. Furthermore, the report emphasizes the importance of evaluation in HRD, detailing methods such as customer surveys and review forms to assess the impact of training programs. Overall, the report provides practical insights into HRD strategies and their application in a real-world business setting, with a specific focus on the ASDA case study.

Human Resource Development

Table of Contents
Human Resource Development.......................................................................................................1
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Covered in PPT.......................................................................................................................3
Task 2...............................................................................................................................................3
2.1...........................................................................................................................................3
2.2...........................................................................................................................................4
2.3...........................................................................................................................................5
TASK 3............................................................................................................................................6
3.1...........................................................................................................................................6
3.2...........................................................................................................................................7
3.3...........................................................................................................................................8
TASK4.............................................................................................................................................9
4.1...........................................................................................................................................9
4.2 ........................................................................................................................................10
4.3.........................................................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
Books & Journals.................................................................................................................12
ONLINE...............................................................................................................................13

INTRODUCTION
Human resources development provide an overall grooming to the organisation. The project have
detailed description about various directions in where the human resource development could
take place. The project shows various strategies and learning different styles for the human
resource development. Besides that the project has taken the great example of a company which
shall portrait the prefect use and framework of all the different styles and plans in order to raise
the human resource development amongst the industry.
TASK 1
Covered in PPT
Task 2
2.1
Comparison training need for staff at different levels of ASDA, ASDA is known for their
brand ASDA Stores Limited, it is a supermarket chain in UK. This is the biggest retailer
supermarket chain in UK. ASDA stores limited has different types of supermarkets. These are:
 ASDA super centres
 ASDA super stores
 ASDA supermarket
 ASDA living
 George store
 ASDA essentials
 Former stores
These are the different type of models of their stores which is running in different cities. ASDA
is not only dealing in supermarket but also they deals in financial services and mobile phones.
ASDA Stores Limited has different brands like ASDA smart price; Choose by you: George
clothing; ASDA mobiles; ASDA money. ASDA Money is a brand which is providing their
services in finance services provided in it car insurance, travel card, travel money bureaux, some
of these services can be used by the customers by using appropriate medium like phones and
internet ( Knowles, Holton,and Swanson,2014).

So here are multiple brands and services in AASDA,ASDA is big group and they have
three levels in this organisation, top level, middle level and lower level. Each level needs
different types of training which is help to work in organisation.
 Top level is top management of the organisation they creates the plans and strategy and
the type of training which can help to the employees to produce their working and
business activities in the company.
 Central management, this is a management which spread the strategies of the higher level
in to the middle and lower level of management. The provide guidance and helps to the
lower level management to work according to the planning and strategy.
 Line management is a worker who is implement all the planning in the work and they
need a training to learn the new technologies and their process, new method and the
updated working styles. (Zott, and Amit, 2010).
2.2
Different type of training methods have some advantages and disadvantages so here some
type of advantages and disadvantages describe as under-
 Job Mentoring is a method where a mentor is provided to each employee which have to
guide them on their work. But this is not that the mentor is working with employee or
trainee whenever trainee need some guidance on a particular topic the he has to ask about
it to their mentor.
Advantages of Job Mentoring
One-on-one training is often personalized type of training which clear the problem issue.
Mentor is available to offer advices on topics which are asked by trainees.
It helps the communication skills between the seniors and the juniors.
Disadvantages of Job Mentoring
Mentor and trainee pairing may not be good fit because of their personnel issues.
Working force can be slower by this training method and guidance.
 Work place training method: This is a type of training method which is based on the new
model and approach which can help to the company to make a better training program
which can help to the employees to work in the organisation. Most of the big structured
company use this type of training method.

Advantages of new approach of Training on the work place (Chew,and Chan, 2008)
Mentor or an employer can get the immediate feedback by the performance employee by
this.
This is very cost effective for the employee and there is no type of investment in this
training.
It creates an opportunity to learn whilst doing or working in the job.
Disadvantages of On The Job Training
It can slow down the production for the trainer because of mentoring to trainee.
Quality of the training depends on the time availability of trainee and depends on ability
of trainer.
 E-learning is the latest type of training method and it is getting more popular everyday.
In e-learning training, training material is presented over computer networks to
instructors and they brief it in among all the trainees. Most of the organisations are using
E-learning training method to train their staff.(Burke, and Hutchins,2007)
Advantages of E-learning
Organising a training session can be time assuming and expensive but the e-learning is a
faster and cheaper way of training because it doesn't waste time in travel of training
material.
Increased reach by the different type of e-learning on mobile. This is more accessible to
access the training on mobile.
It is a very eco-friendly way of training which can be given wherever.
Disadvantages of the E-learning
Its not sure that employee/trainee giving his full attention on the e-learning, its based on
how they are motivated to get it.(Grossman, and Salas,2011)
E-learning requires the technology to get it like computer, mobile and for the
connectivity a fast internet which not possible to accessible everywhere.
2.3
In ASDA stores limited they have multiple brands and multiple chain of different types of
stores and supermarket. They also have their online market which helps to the customers to buy
the products online. So they have an IT department with A large number IT workers. Company
wants to modify their website and their internal working software,to be easier to show their

products and to buy a product for the customer. So here its a systematic approach for training and
development on the basis of needs of the department.(Barham,and Chitemi, 2009).
Systematic approaches In the sense of IT department of Asda
01. Defining Training
Needs
IT department needs a training for updated version of their internal
working software and website to work more faster and in easier
manner. They have to make a proper analysis of the organisation and
their employees by which the can make a better developments.
02 Define Learning
Required
IT departments need to be updated for to make changes and improve
in their website and internal software, they need a training for web
designing for website and they internal software. Managers have to
make a list in which the have to include those people which are
having need of training.
03 Set Objectives To get a more catchy and more impactful website which helps to the
customer to find out they want. Updated version of internal working
software helps them to work faster. This beneficial for the company
because it helps into increase of sales. Managers have to set targets
and objectives of each employee which can help to the company to
make a better development of the employees against to their needs.
04 Plan And Implement
Of Training
Our senior IT instructors gives training to IT department and resolve
their problems. This is a type of training where we recommend our
senior IT heads to trained the whole staff. Management and senior IT
specialist want to change in website and software. IT specialist has to
make an appropriate implementation of the training and development
program by making analysis of the employees needs.
05 Evaluate Training After the whole proceeder of the training the last is to evaluate the
training. In IT department it evaluated by the practically work done
by the trainees. Company's senior IT professional checks their
practical work.

The systematic approach of the training and development can be understood by the example
quoted of the It department of the ASDA company-
 Analysis is the foremost stage of the training and the development of the employees of
the firm that has to be considered by the organisation. The behaviour of the employees
and the performances that they has done through out the task has been allotted in the IT
department the management of ASDA has analysed critically. There are many times the
firm faces the problem in the identification of the required area of the employees to carry
out the training and the development of them.
 Designing of the training material is done by the R&D department of ASDA company as
to enhance the learning and the skills development of the employees. The team will try to
manage all the aspects that has to be concluded in the training of the employees of the
organisation.
 Development is the stage where ASDA will develop all the requirements plans of the
training of the people. It will help the organisation to carry out the procedure in the best
effective manner. The firm is able to enhance the performance of the employees of the IT
department as it is very must in the organisation.
 Implementation is the stage where the organisation will be implementing the planed
strategies related to the training and the development of the employees. The several
technology's usage are taught to them so that they can easily operate themselves.
 Evaluation is the last step where the organisation check all the related activities that after
the training procedure the employees has performed. The controlling and the monitoring
is done on the after training performance of the employees.
TASK 3
3.1
Evaluation is an important key role to any department. It shows whether the work which
have been performed by the employers of the company given a profitable effect. The evaluation
charts shows the percentage of units of works which have been done by the workers. There is
particular form which can help to the company to make a proper analysis. And such procedural
work is used by many of the companies to provide training ASDA is also using this training

method and to evaluate the work performance of their worker they used some defined form of
method or technique by which the exact result of the evaluation can be gained.(Ngo, Lau,and
Foley,2008)
The method for the analysis can be a preparing customers survey. A survey based on the
questions one can put various important which the company has to ask questions like; what, why
and where? This question helps to make an analysis of working skills based on employee and the
industry. It is a feedback system which can help to the company to makes a better performance
of the employees working in the organisation. Review form contained many types of issues and
points which can help to the company to make an analysis of the customers. Questions which
have been framed in the feedback form are of those type which could clear whether the the
customer is being satisfied or not.(Badawy, 2007)
survey is also one of the most effective technique to evaluate the planning of the even or the
design. When the survey is being conducted various views and question have been taken from
numerous people even suggestions are the part of the survey. Survey has been conducted on a
very large level. This technique shall help the industry to evaluate the planning of the event or
the design whether it is going in the right direction or not.
These technique helps in planning the event, designing the event and in the human resource
development.
It is essential for the managers and leaders of the company to make a proper evaluation of
the training and development program so they have to make cross check of the performance of
the employees. So they haver top make an analysis of the performance before the training and
after training by which the managers can make an evaluation of the training and development
program.
There are various tools and techniques which can be used by the cited firm in order to evaluate
and examine current performance in an appropriate manner. for example, HR department can
conduct employees’ feedback regarding their performance at work place. Not they can conduct
training and development season which help to meet its productivity and efficiency. Hr manager
compare the current performance level and analyse with past records. It the present production
level is high it will provide benefit through training and development season.

3.2
Training is an important part of any industry. When and employer is being hired by the
company whether he is from technical department or from the HR department. Training helps a
employee to work professionally at the work place. It shall help the person to know about the
work, a certain procedure which is being followed by the office. Training has been given by most
of the companies in order to add perfection in the employees and to give the best services to the
customer. Because of the training only, new people tend to learn more effective and qualitative
work from the experience holder. It has been a fact that not only performance at the work place
has been evaluated but the training event of any industry also goes through the evaluation
process. For effective training evaluation there are few steps which need to be followed.
There are two principle factors which need to be resolved:
 Responsible person person for the validation and evaluation process?
 What resources of time, people and money are available for the validation purposes?
Training evaluation responsibility
 awareness of the need and value of induction of organisational is having an requirement
of the training manager which can help to the company to make a perfect evaluation
which can help to the organisation in development.
 Basic structure of training and development plan
 active participation in events
 requirement for evaluation to be performed and require regular summary report
 policy and strategic based on results and data
evaluation can be done on these few basis:
 any necessary pre- programme work etc. and programme planning
 identification at the start of the programme of the knowledge and skill level of the
trainees
 monitoring the learning as the programme
 work-needs and people identification
 involvement in training programme and evaluation development
 reviewing the progress of learning implementation
 take interest and support the evaluation processes

therefore, these are some of the methods by which the training even can be evaluated. It can be
adapted by any of the industry in order to promote the evaluation programme for their company
and for the employee to welcome the development in the company.
Training and development plan
Training and
development
required
Benefits of
training
Cost (£) Responsible
individual
Time frame
Line manager It helps to utilize
organizational
resources in an
effective manner
at work place.
2000 HR Supervisor 2 Months
Sales personal It helps to
increase
customer
satisfaction level.
3000 Sales executives 4 Months
Store manager It helps to
effective
management of
supply chain.
4000 HR manager 5 Months
3.3
It has been seen now a days that most of the company are in favour of ensuring the
evaluation method to their industry. The big companies like ASDA are always in a favour of
conducting evaluation programme. It is not because this programme is in trend or most of the
companies are just following it without even knowing the benefits of it. Evaluation programmes
are having a potential to make an effective changes as per the needs of the organisation. It has to
be done by the managers to make a proper analysis. This assessment has been done by the
managers to make an proper process to generate data from the employees which are involved in
to the learning and development program. It can help to the company to make an evaluation on

their learnings of the employees which can help to the company to make a proper evaluation of
their training and development program.
Marks and Spenser is having huge investment in the training and development program. It is
necessary to know whether the programme have been conduct for them to understand the
usefulness is successful. Some of the reasons are here for the success of the evaluation program;
Evaluation ensures accountability: training evaluation programme helps to the company to
makes a proper evaluation of the training methods on the basis of the needs of the employees.
Initial investment analysis: A proper analysis of the training program can help to the company to
ensure the needs and demands of the employees and it can help to the company to make a proper
evaluation of the initial investment in it. ASDA is having focus to maximise the use of financial
resources in the training and development program which can help to the company to use it
effectively.
Response of the trainers and training : It is essential for the trainer to take a feedback of the
trainees which can help to them to make a proper evaluation in the training and learning methods
and it can also help to the company to make further changes and development in it.
TASK4
4.1
Government plays a very important in promoting the development of training programme
for a life long learning. the duty of the government is to make an analysis of the training methods
used in the companies to provide training to the employees. These companies adapt the plan and
strategy prescribed by the ruling party of the country or introduced by the government. It is
essential for the company to follow the rules and guideline of the government to provide training
and development program to their employees. Some of the relaxation given by the government
are being discussed below:
Relaxation in the taxes: there are some policies of the government which give relief for
employees which helps to the company to make a better development and make a proper
investment in it.
Promotions of the focus on the work through development in the work by increasing quality
standards. It is essential for the government to promote those types of learning and development
program which can help to the company to make a better training facilities to the employees.

Employees which are working from many years in the organisation so it is essential for the
company to provide their proper health and medical relief which can help to the company to
make a proper use of their experience. It is essential for the management to provide an
appropriate working environment to the company which can help to the company to divert the
negative impacts of the discrimination. They have to follow discrimination act which can help to
the company to reduce the threat of discrimination in to the company in between the older and
younger generation which are working in the organisation. It supports to the production and sales
department by which they can attain their financial targets. Proper use of incentive schemes can
help to the management to increase the performance of the employees which can help to the
company to attain their shorter and longer objectives (Sirmon, Hitt and Ireland, 2007).
4.2
Skills moment id not new to the business world it is the moment which has been carried out since
the mediaeval period till present. The moment can be clearly seen in both the public sector and
the private sector. Development in the moment has effected both the sector positively. Basically
the work of the competency moment is to increase the economy of the country and
competitiveness among the sector and the employee. Such has been done because it enable the
workers to groom their skills and knowledge about the work they have been doing. Because of
the competition in the market the various companies shall initiate and introduce different ideas
promoted by the employers themselves and to introduce new idea the employers has to think in a
innovative manner. This is a time in which whole companies are developing their workings and
as well as they are developing their training and development methods by which they can
maximise their the use of their employees. It can help to the employees to increase their working
efficiency to maximise their performance during the working hours and as well as it can help to
the company to increase the potentials of the production by using properly their employees.
New training methods have to be adopted by each and every organisations which are working in
the UK to increase the capability of the employees and as well as it can help to the national
economy to increase their GDP.
4.3
Trainings and development programmes are having potential to increase the workings
and performance which can help to the company to increase their production, sales, profits and
effectiveness for their targeted customers. Most of the employees are not interested in the